Positive and Sustainable Care and Attention

for Excellent Customer Service

The ACA makes it more important then ever to

think about our CS.

What’s your plan?

What is Excellent Customer Service?

Does Excellent Customer Service have to be difficult and mysterious?

04/08/2023 2

Excellent Care of Customers should…

•be the most natural part of our job.

• create service that people want.

• create LIFETIME customers.

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Excellent Customer Service

• Clean clinics, rooms, and tools• Accuracy in documentation•Well trained staff and providers

11.18.13 – Adapted from TIME – Business & Money, online magazine, July 2013 4

Rx: Provide a Superior Product!

Do you Contribute to Patient:

Hmmmm?????

Complaints Or

Compliments

Excellent Customer Service

•Careful attention to details• Timely and quick •Useful resources• Friendliness

11.18.13 – Adapted from TIME – Business & Money, online magazine, July 20136

Rx: Provide Daily Superior Service!

Excellent Customer Service

Patients “vote” with their feet, do you contribute to patients…–Returning to Salud?–Leaving Salud?

11.18.13 – Adapted from TIME – Business & Money, online magazine, July 2013

Rx: Think about it! Every day!

Patients are not always patient–Don’t be afraid to fuss over

them!–be prepared for things to go

wrong.

11.18.13 – Adapted from TIME – Business & Money, online magazine, July 2013

Rx: Think about it!

How will you provide excellent customer service?

What is your plan?

What are your strengths?

What are your weaknesses?