SALESFORCESUMMER ’18 RELEASE

COMELITE CLOUDS A N D I E G O S A L E S F O R C E C O N S U L T I N G P A R T N E R

Welcome to the Summer ’18 Release

The Summer ’18 release notes have created a smarter way of data management and automation through Salesforce. It offers an integrated platform which is purely customized to meet every specific need of companies and their customers. It has ensured a more sophisticated way of comprehensive customer engagement. The all new Summer ’18 release notes are empowering businesses and corporates to manage their team work in an organized way. It has enabled companies to have a deep insight of crucial data across the organization in different verticals.

June 24, 2018

Altogether, the summer release has brought some more unique features as compared to previous spring release and winter releases of last year. Some

of the offerings under Salesforce Summer ‘18 Release are listed below

Sales CloudNow, everyone on the team can take advantage of local presence, make multiple pre-recorded voicemail messages for voicemail drops, and automatically log unsuccessful calls. There’s also an improved experience for call monitoring, so managers can coach their reps to do their best work. This facility is currently available in North America only. Companies can build better customer relationships with new mobile intelligence in inbox. Also its Einstein Email Insights can identify an email that needs attention in your inbox based on key factors. The feature of Recommended Connections identifies who in your company is connecting with your contacts so you can build closer relationships.

Maximize every selling moment even when you are on the go with Sales Cloud Einstein Account and Opportunity insights are now available on mobile.With the in-app Setup Home dedicated to helping you customize Salesforce Essentials to fit your business.

PardotWe’ve changed how the recycle bin works to help you with your efforts around data protection and privacy regulations, such as the General Data Protection Regulation (GDPR). Pardot no longer tracks prospects that are archived in the recycle bin, and prospects are only automatically restored if they submit a form. Pardot for Lightning app helps your Pardot users be more productive by keeping them in Salesforce. The app is no longer a single tab, so gone are the days of using Pardot in a separate window and duplicated menus with confusing navigation.

PardotThe app has all-new navigation and layout tailored for Lightning Experience.We now offer responsive prebuilt layouts that you can edit to suit your brand’s look and feel. Import one of five prebuilt layouts, customize it, and then use it again to style your landing pages. You can also preview templates, so you can be confident about your design before publishing your template.We’ve localized the Pardot UI for France, Germany, and Spain. Localization in beta releases, and is available to all customers.

Service CloudIncrease case deflection and reduce handle time with AI-powered chatbots. Natively built on the Salesforce platform, Einstein Bots can be set up declaratively and are pre-integrated into your CRM data and real-time channels. Einstein Bots can collect and qualify customer information to resolve routine issues or seamlessly escalate to an agent for fast resolution.Now, empower your employees to triage, manage, and resolve cases on the go with the new native mobile app. Push notifications keep agents up to date on the status of their cases, making it easier for them to provide customers with fast, responsive service.

Ensure that cases are always routed to the right agent, to solve the case the first time, with Omni-Channel skills-based routing. Automatically push cases to agents based on their skill set, availability, and capacity through the power of the Omni-Channel Routing engine.

Service CloudStreamline email communication and increase agent productivity with all-new case email enhancements. Set up email to dynamically pre-populate based on certain case criteria to save agents time and ensure consistency. And with the improved email publisher, agents can drag and drop attachments, have quick access to functions like reply, and never have to worry about losing their work with auto-save.

Marketing CloudWith Google Analytics 360 and Salesforce Marketing Cloud integration, marketers now can access an analytics dashboard within Journey Builder to visualize and analyze engagement on the web and in emails coming from both Google and Salesforce—without ever leaving Marketing Cloud.With DMP and Email Studio bi-directional email activation, you can manage the customer's journey across email and advertising using data and insights from both channels.Manage your Instagram business account directly from Social Studio without any need for additional mobile steps. You can now target multiple accounts and publish content at scale to key Instagram accounts. Publish images, captions, and hashtags to the feed for your Instagram followers from Social Studio desktop or mobile. Give advisors, owners, and partners the ability to quickly personalize and send a single, on-brand email to their customers and prospects directly from the individual’s record.

Community CloudWith pre-built themes, you can create a visually stunning experience for visitors, using clicks, not code. To create your experience, you can start from a library of pre-built themes in Lightning Community Builder.It's never been easier for community managers to engage and care for their members. Rather than posting individual messages to each member, community managers can now craft a message once, and post broadly. With one click in the Engagement Queue, managers post the personalized message.

Commerce CloudEinstein Search Recommendations powers personalized typeahead search (or search-as-you-type) for each individual shopper, guiding them to the best search terms. Search Recommendations applies algorithms to commerce data to identify which search results are the most relevant to each shopper, so that retailers can be confident that shoppers are exploring their site on the quickest path to conversion.

Language analyzers are an important feature for site search. A language analyzer understands the characteristics of a specific language (like apostrophes, French accents, Greek characters, and more), and increases the relevancy of search results. In this release, we added new filters to the language analyzer in Commerce Cloud to further increase the relevancy of site search results. We also added four new languages: Brazilian Portuguese, Sorani Kurdish, Irish, and Hindi.

Commerce Cloud's new meta-tag rules allow merchants to define Meta tags using a rule-based approach for several page types, like product catalogue pages, product detail pages, search result pages, and more. The rules allow merchants to create unique Meta tag content and avoid duplicate or missing Meta information on a page.

QuipQuip is in the Salesforce AppExchange. Extend Quip with relationship maps, diagrams, and project data with Live Apps from innovative companies like Altify, Lucidchart, and Taskray. Add multiple Live Apps to a Quip document to view and collaborate on live data from tools you use every day to keep everyone on the same page and make decisions faster.Project Tracker is a flexible project management app you can insert into any Quip document. Assign, track, and run projects in the same place that work and conversations happen. Define a step-by-step process in a document and then track your progress through it with Process Bar Live App. Perfect for visualizing copy workflows, approval processes, or transition plans.

Add images to Quip documents with the new Image Live App. Bring conference floor blueprints, UI sketches, or screenshots into documents, and then crop them to fit just right and use pinnable comments to spark conversations anywhere in the image.

Health CloudHealth Cloud now supports Field Service Lightning, and you can choose from a variety of out-of-the-box

AnalyticsThe Summer '18 release introduces the first suite of App Templates focused on specific use cases to bring you out-of-the box insights to your data. Pick and choose the analytics you need from Quoting Analytics, Adoption Analytics, Change Analytics, Snapshot Analytics, Fundraising Analytics, and Waterfall Analytics.The new Lightning Experience report builder is now generally available. In addition, you can now organize and share your reports by subfolders, and keep stakeholders and teams in-the-know by subscribing them to dashboards in addition to reports.Salesforce now natively retains Einstein Discovery models within the Salesforce trusted platform. This provides real-time predictions and recommendations by eliminating external calls, so users can make critical business decisions faster than ever

Comelite CloudSalesforce Consulting Partner Address: 4142 Adams Ave

San Diego, CA 92116, USPhone: +1 (914) 352-1019Email: hello@comelite-cloud.com