Microsoft

Dynamics

Gold Partner Microsoft Dynamics 365

Sales (CRM)

Overview

Turn relationships into revenue

Go beyond sales force automation with Dynamics 365 for Sales,

enabling you to better understand customer needs, engage more

effectively, and win more deals.

Empower sellers and leaders to make data-driven decisions with

flexible, pre-built dashboards. Optimise your sales efforts with

process automation and a guided sales process based on best

practices. Make it easier for sellers to know what steps to take next

to close deals faster with embedded business processes.

Ease onboarding and align sales behaviour with best practices by

using business process management along with interactive help.

DYNAMICS 365 FOR

Sales (CRM)

Turn relationships into revenue

by bringing digital intelligence

into every deal.

DYNAMICS 365 FOR

Customer Service

Earn customers for life by using

detailed information to provide

world-class customer service.

DYNAMICS 365 FOR

Field Service

Master the service call with smarter

capabilities, from optimised

scheduling to predictive

maintenance.

Unify your sales and marketing

to join customer experiences at

every interaction with lead

scoring and insight.

The end-to-end solution, if you’re

seeking to implement a fully

integrated ERP solution or upgrade

an accounting package.

Successfully manage your project-

based business and better satisfy

clients using intelligent tools.

DYNAMICS 365 FOR

Marketing

DYNAMICS 365

Business Central (ERP)

DYNAMICS 365 FOR

Project Automation

DYNAMICS 365 FOR

Talent

Attract the right people and

seamlessly onboard, engage, and

grow your talent.

Better understand and engage

with customers by giving

employees the relevant

insights they need.

DYNAMICS 365 FOR

Customer Insights

The Microsoft Dynamics Suite 365

With intelligent business applications across CRM and ERP, Microsoft Dynamics 365 gives you choice. Start

with just what you need and then add apps as your needs change. Built on an extensible platform with

shared data and digital intelligence, Dynamics 365 helps your team make the most of every minute.

Pre-Built Extensions

We'll help you do even more with Dynamics 365

with AppSource. Enhance your software and processes

by integrating add-on extensions from Microsoft

and a wide-range of credible partners.

Custom Extended Apps

We'll help you customise Dynamics 365

by creating bespoke apps that solve your exact business

needs. As a leading partner, we have a portfolio of existing

add-ons for industry-specific solutions.

Tailor and extend Dynamics 365

REVENUE GROWTH

Gain visibility to your team’s performance

and evaluate pipeline health with real-time

analytic dashboards based on historical and

predictive data.

Use modern tools like predictive and social

intelligence that reveal new markets and

spot key trends to best position your

business for revenue growth.

SALES PRODUCTIVITY

Increase sales effectiveness and efficiency by

providing familiar, easy-to-adopt tools that

fit the way sellers work.

Automate sales processes so sellers spend

more time with customers and less time on

administration.

Provide sellers with mobile apps that work

whenever and wherever, even while offline,

to maximise productivity.

SATISFACTION AND RETENTION

Monitor key relationship metrics such as

relationship health with pre-built analytic

dashboards to deploy sales resources

strategically.

Proactively manage customer satisfaction by

keeping a pulse on overall customer

sentiment on social media.

Key Benefits

.

Re-imagine your business

Growing your business, on your terms

You can meet the unique needs of your organisation with a

modern business platform that makes it easy to tailor and

extend Dynamics 365 for Sales. Integrated business and

productivity applications infuse all your data to proactively guide

employees to optimal outcomes and drive your digital

transformation.

Key Capabilities

Sell smarter with infused artificial intelligence

Predictive lead scoring

Increase conversions and win rates by finding and prioritising

prospects with the highest likelihood to buy based on predictive

intelligence

Relationship health

Prioritise customers with a single relationship score based on artificial

intelligence (AI) and machine learning signals from Office 365 and

Dynamics 365 that reveal relationship health, risk, and next best

action.

Social intelligence

Find out what buyers are really thinking with social media insights

that reveals sentiment, identifies potential competitive threats, and

helps sellers keep a pulse on market trends.

Key Capabilities

Foster relationships with authentic engagement

Relationship sales

Identify and connect with buyers by tapping into the power of the

LinkedIn network, including those of your colleagues. Build trust with

insights centred on specific customer needs. Easily manage

relationships at scale with unified data and processes.

Social engagement

Easily find opportunities and engage buyers on social media with

artificial intelligence that highlights relevant conversations to join and

recommends content to share to build seller credibility.

AI-integrated sales assistant

Stay one step ahead with recommendations based on artificial

intelligence.

Get alerts and reminders that help you build customer relationships.

Know when to reach out to a contact who has been inactive or follow

up with a prospect who opened your email.

Content personalisation

Get suggestions for relevant content based on what you are working

on and who you are working with. Quickly create personalised sales

documents with familiar Office 365 tools that enable simultaneous

collaboration and editing.

Key Capabilities

Boost productivity by integrating best practices

Guided sales process

Streamline selling with an embedded sales process based on best

practices. Increase user adoption with rich, context-sensitive help and

guidance across the web and mobile apps.

Opportunity management

Simplify sales execution with immersive Office 365 capabilities so

sellers can use familiar tools like Excel and Outlook, without the

hassle of switching applications. Stay informed with contextual third-

party firmographics, news, and compelling events.

Sales mobility

Sell anytime, anywhere—even offline. Work on the go with rich,

modern mobile apps that provide contextual news, social data, and

task flows for quickly completing frequent activities.

Partner management

Recruit, onboard, and strengthen the partner channel through

deeper enablement and activation. With the partner dashboard, give

partners a quick view of their interactions across opportunities, cases,

and other relevant information.

Key Capabilities

Accelerate performance across the entire cycle

Seller onboarding

Ease onboarding and align sales behaviour with best practices by

using business process management and interactive help and

documentation.

Sales effectiveness

Hit your numbers by setting goals, monitoring results, and providing

feedback and coaching in real time. More easily set goals, monitor

results, investigate deviations from plan, and take corrective action

through quota setting and analytic dashboards.

Reports and dashboards

Go from data to insights fast with real-time dashboards that have

interactive, drill-down capabilities and natural language queries.

Gamification

Energise sellers with fun and exciting team-based sales contests. Hold

everyone accountable by making results highly visible with web,

mobile, and TV monitors.

Key Capabilities

Innovate with a modern, intelligent sales platform

Simple configuration

Easily adapt the application to suit your specific business processes

without writing any code. Configure once and deploy to multiple

platforms with a common framework and responsive design.

Extensible platform

Connect composite applications that work with Dynamics 365 or

external data. Seamlessly integrate additional business applications

such as marketing and customer service — unifying systems and

connecting teams to support your growing business.

Powerful AI

Transform your business with deep insights provided by artificial

intelligence and machine learning algorithms. Make sense out of vast

amounts of data to guide your teams toward the right business

outcomes.

We go beyondWe’re the UK’s leading ‘Microsoft Dynamics Gold

Partner ‘ for small to medium sized businesses. We’ve

been recognised twice as a ‘President’s Club’ member -

which classifies top performing Microsoft Dynamics ERP

partners worldwide.

We’ve achieved ISO 9001:2015 certification - the first

partner to recognise the need for an accredited quality

management system, in this market.

We’re one of a small number of Microsoft directly

managed partners, in the UK. This means that we work

directly with Microsoft, with a dedicated Account

Manager and Service Account Manager available to us.

Quality Matters

Quality is important to Azzure IT

because we value our customers.

We strive to provide our customers with products and

services which meet and even exceed their

expectations.

We are committed to continuous improvement and

have established a Quality Management System which

provides a framework for measuring and improving

our performance.

We’re one of the first partners (if not the first), in our

field, to achieve ISO 9001:2015 certification - the

international standard that specifies requirements for a

Quality Management System (QMS).

Sheffield. Reading. Newcastle.

Sheffield HQ

10 Europa View

Sheffield Business Park

Sheffield

South Yorkshire

S9 1XH UK

t. +44 (0)345 467 9950

e. sales@azzure-it.com

azzure-it.com