SABA. THE TALENT DEVELOPMENT COMPANY.

Lumesse Customer Guide

2 Lumesse Customer Guide

Welcome to Saba!

As a new Saba customer, you probably have

questions about who we are, what changes you

can expect, and what the acquisition of Lumesse

means for your technology investments. To help

answer them, we’ve taken the most commonly

asked questions from new clients and compiled

them into this guidebook. We hope you find it

helpful as we work to make your transition as

smooth as possible. Our unwavering focus on your

success drives everything we do at Saba – we

will work alongside you to earn your trust, loyalty,

and partnership.

3 Lumesse Customer Guide

Our Approach – We’re in Your CornerSaba solutions enable more than 3,000 customers

to develop their talent and create lasting value for

their organisations. Saba’s customers include some

of the world’s most iconic brands as well as smaller

organisations looking to innovate and grow – all

sharing a passion for attracting, developing and

engaging their people.

Our approach to customer success is based on

the knowledge that talent management is

much more than technology. It’s about finding

a partner who takes the time to understand

your organisation’s unique culture and vision,

and experts who are willing to work shoulder to

shoulder with you to achieve your most aspirational

goals or solve your toughest challenges.

Partnering on Your Journey

No matter where you’re starting,

or where you’re going, we take

the time to understand your

unique goals and challenges,

and then we partner with you

on that journey.

Aligned to Your Vision

Technology can help you realise

your vision, and we know that

when it can flex around the

culture of your organisation,

that’s where it can really shine.

Your People + Your Strategy

Saba’s vision is to help

you create an environment

that gives your people and

teams the ability to drive their

own experience, while aligned

to the goals of your business.

One of our strategic goals is to, ‘engage, enable and develop our people.’ Saba enables us to deliver on this commitment.

NIKKI HAWKINS Head of Delivery Services Learning and Development, EMEIA, Fujitsu

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4 Lumesse Customer Guide

Key Questions from New Saba Customers

How big is Saba?

With the acquisition of Lumesse, Saba now has 1,400

employees and more than 4,000 clients across North

America, Europe and Asia - and we’re growing! With

28 offices in 17 countries, and a global infrastructure

built for scale, Saba is one of the largest independent

talent management providers in the world.

Where are you headquartered and where do you operate?

Saba is headquartered in Dublin, California, close to

where we were founded in the San Francisco Bay

area more than 20 years ago. We also have several

offices throughout North America, EMEA and APAC,

with our European headquarters in Bracknell, UK, and

our Asia-Pacific headquarters in Sydney, Australia.

Tell me about your financial position?

As a privately-held company, Saba does not share

financial information publicly. What we can share is

that we are focused on investing in and growing Saba,

building great products and delivering an exceptional

experience for our customers. Our investment

decisions focus on the benefit to our customers and

employees, and delivering a growing, profitable

business that is well capitalised for investing in our

future. We’re happy to talk with you directly to answer

any questions you have about our financial model and

investors. You can contact us using the information at

the end of this guide, and we’ll follow up with you as

soon as possible.

Saba helps us deliver our talent development programmes in a fresh and modern way and enhance their effectiveness.

MARKUS SIMON Global Head of Digital Learning at Credit Suisse

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5 Lumesse Customer Guide

What can you share about product roadmaps?

Our goal is 100% client success with every Saba product. To get there, we’re focused on delivering a reliable, high

performance platform, with new innovations that help our customers maximise their original investment and stay

ahead of the curve. This includes continuing to evolve existing products and quality of service, as well as new

enhancements to strengthen the value you receive.

As an organisation, we’ve always been committed to maintaining investment in the products you depend on, and

our motto is “customer choice.” Where it makes sense, we offer the option of an upgrade path to newer versions

and enhanced solutions when the time is right for the customer.

When we acquire new products, they aren’t always on the optimal development track to deliver the most value

possible to your business. In response, we occasionally make updates and enhancements to these product

roadmaps — keeping you fully informed throughout the process.

What about new product investment and benefits?

All of Saba’s products receive continual maintenance and core enhancements focused our customers’ primary

use cases. At the same time, we invest in new innovation, where we focus on adding new capabilities across our

core talent excellence pillars, including UI/UX, cloud, mobile, and analytics.

Our cloud-based solutions have a frequent cadence of ongoing continuous improvement, new features, modules

and enhancements that not only protect your investment but allow you to expand your use of our solutions at

your own pace.

6 Lumesse Customer Guide

Are we expected to migrate to a new Saba offering or can I still keep my Lumesse product?

Lumesse and Saba share a joint commitment – to

protect our customer’s investment. All contracts will

continue to be honoured with a continued focus on

providing you with the best customer service. Our

motto is “customer choice.” Where it makes sense, we

offer the option of an upgrade path to newer versions

and enhanced solutions when the time is right for

the customer. Saba and Lumesse are committed to

supporting our customers and continuing to serve

you with continued innovation that comes from comes

from joining forces and expanding our capabilities.

How long before you integrate your products?

Saba and Lumesse product and management teams

are working closely now to develop a roadmap to

better serve our global customers with an even

more robust and innovative suite of solutions. We

will continue to communicate all important product

roadmap updates and integration milestones with you.

Will my contract / pricing still be in effect?

Yes. We want to ensure you experience no disruption

during your transition. The terms of your current

Products and Services Agreements and other

contractual commitments will remain in effect.

Will there be any change to where my organisation’s data is hosted?

Our contractual commitments, including those in

relation to the management and hosting of your data,

remain in effect.

Will my support remain the same?

We will work diligently to ensure a seamless support

transition, as Lumesse becomes part of the Saba team.

You can expect to have the same consistent support

you’ve received previously, with support content and

resources available via the same Lumesse Support

Channels. As we grow and integrate, you will enjoy

the benefits of Saba’s expanded support offering.

With each support interaction, we encourage your

candid and honest feedback. Our support approach

is measured on how well we are meeting your needs

and expectations – a critical metric for Saba.

Saba’s upgrade cycle

delivers excellent

new features and

capabilities and

their product and

support organisation

is very responsive to

customer requests

and suggestions. KOBY LONG Technology Consultant Covenant Health

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7 Lumesse Customer Guide

When and how can I get more information?

Here’s a little more of what you can expect to hear

and learn about in the coming weeks and months.

• Phil Saunders, our CEO, and other members of

our executive leadership and customer success

teams will reach out to introduce themselves.

We’ll provide you with important information,

in case you have any early questions we can

answer.

• We’ll invite you to a series of webinars to help you

learn more about: Saba and our shared mission

with Lumesse, our approach to product strategy,

support and services.

• Look out for ongoing email communications,

newsletters and user group meeting opportunities

to help establish a continuous dialogue.

• Our communication will be two way. We want

to know – as early as possible – how you feel

we’re doing. So in the coming months you’ll get

a customer survey where you can provide your

honest feedback so we can better identify areas

we can improve.

The implementation process with Saba and their customer support team has been excellent. They are timely in responding to requests, answering questions, and progressing in each step of our implementation. MICHAEL REYGAERT Human Resources Lake Michigan Credit Union

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8 Lumesse Customer Guide

Have another question or need assistance? We’re here to help.

To ensure your inquiry is routed and prioritized properly, please contact lumessesuccess@saba.com.

Based on your question, location or installed product, we’ll ensure your inquiry is routed to your primary point of

contact in Customer Success. They will answer your questions or engage other resources within Saba to address

your questions in the most appropriate manner.

SABA. THE TALENT DEVELOPMENT COMPANY.

Put Your People in the Driver’s Seat of their

Development ExperienceTransform Your Talent Management Programs to Create Value

for Your People and Your Business.