RXQ.11.4.1 Customer Enrollment Using a Registration Agent (RA) Process Flow Diagram (Move-In)
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Transcript of RXQ.11.4.1 Customer Enrollment Using a Registration Agent (RA) Process Flow Diagram (Move-In)
RXQ.11.4.1 Customer Enrollment Using a Registration Agent (RA) Process Flow Diagram (Move-In)
Customer
Supplier
Customer authorizes Enrollment (11.3.2.1)
Supplier sendsEnrollment Request to
RA(11.3.2.2)
RAreceives Enrollment
Request from Supplier(11.3.2.2)
RAsends Enrollment
Rejection to Supplier (11.3.2.5 & 11.3.2.6 &
11.3.2.10)
No
Supplier receivesEnrollment Rejection
from RA(11.3.2.5 & 11.3.2.6)
Yes
ESI ID confirmed(11.3.2.3)
No
Yes
Enrollment Request
contains the required elements
(11.3.2.4) RAsends Enrollment
Requestto Distribution Company
(11.3.2.7)
RAsends Drop Request to current Supplier
(11.3.2.25 & 11.3.2.26)
RA receivesEnrollment
Confirmation and sends to pending
Supplier (11.3.2.23)
Pending Supplier receives Enrollment
Confirmation from RA (11.3.2.23)
RegistrationAgent
Distribution Company
RAreceives Enrollment
Rejection from Distribution Company
(11.3.2.20)
Current Supplier receives Drop
Request from RA(11.3.2.25 &
11.3.2.26)
Distribution Companyreceives Enrollment Request from RA
(11.3.2.7)
Distribution Companyprocesses Enrollment
Request and sends Enrollment
Confirmation to RA(11.3.2.21 & 11.3.2.22)
No
ESI ID confirmed (11.3.2.8)
Yes
Distribution Company
Sends Enrollment Rejection to RA
(11.3.2.9)
Does a current Supplier exist?
(11.3.2.24)Yes
No further action
No
Inspection required
(11.3.2.11)
No
Yes 1 2
3
RAreceives Drop Confirmation from current
Supplier (11.3.2.28 &
11.3.2.29)
Current Supplier sends Drop
Confirmation to RA (11.3.2.28 &
11.3.2.29)
ESI ID confirmed(11.3.2.27
)
Yes
No
Rejected by Evaluation? (11.3.2.4)
No
Yes
Current Supplier sends Drop Rejection to RA
(11.3.2.30 & 11.3.2.31)
RAreceives Drop
Rejection from current
Supplier (11.3.2.30 &
11.3.2.31
RXQ.11.4.1 Customer Enrollment Using a Registration Agent (RA) Process Flow Diagram (Move-In)
Customer/Inspection Authority
Supplier
RA receivesNotification of
Inspection Required from Distribution
Company (11.3.2.11 &
11.3.2.12)
Pending Supplier receives Notification
of Inspection Required and notifies Customer
(11.3.2.13)
Registration Agent
Distribution Company
Distribution Companysends Notification of
Inspection Required to RA(11.3.2.11 & 11.3.2.12)
1
Customer receives notification and contacts
Applicable Regulatory Authority
(11.3.2.17)
Applicable Regulatory Authority
receives notification (11.3.2.18)
Applicable Regulatory Authority
contacts Distribution Company and provides inspection information
(11.3.2.19)
Distribution Company receives inspection
information (11.3.2.20)
Distribution Company updates Enrollment
Request with inspection information
(11.3.2.20)
2
Pending Supplier sends Notification of Inspection Required
Response to RA (11.3.2.14)
RA receives Notification of
Inspection Required Response (11.3.2.14 &
11.3.2.15)
RA sends Notification of Inspection Required
to pending Supplier (11.3.2.13)
RA sends Notification of Inspection Required
Response to DC (11.3.2.16)
Distribution Company Receives Notification of Inspection Required Response (11.3.2.16)
Customer
Registration Agent
Distribution Company
RA receives Cancel Enrollment Request
(11.3.2.32 & 11.3.2.33)
RA sends Cancel Enrollment Request
to Distribution Company (11.3.2.33
& 11.3.2.34)
Supplier
Distribution Company receives Cancel Enrollment
Request (11.3.2.33 & 11.3.2.36)
Customer notifies pending Supplier to cancel
enrollment(11.3.2.32)
Pending Supplier sends Cancel Enrollment Request
to RA(11.3.2.32 & 11.3.2.33)
Distribution CompanyCancels Pending
Enrollment (11.3.2.36)
Distribution CompanySends Cancel Enrollment
Confirmationto RA (11.3.2.36 &
(11.3.2.37)
RA receives Cancel Enrollment Confirmation
and sends to pending Supplier (11.3.2.36 &
11.3.2.37)
RXQ.11.4.1 Customer Enrollment Using a Registration Agent Process Flow Diagram (Move-In)
Customer Cancellation
Customer wants to cancel Move-
in (11.3.2.32)
No furtheraction required
No
Yes
Pending Supplier receives Cancel Enrollment
Confirmation from RA (11.3.2.37 & 11.3.2.41)
3
Is Enrollment Request able to
be cancelled (11.3.2.34) Yes
RACancels Pending
Enrollment (11.3.2.41)
No
RA sends Cancel Enrollment Rejection to
pending Suppler (11.3.2.35, 11.3.2.38,
11.3.2.39, & 11.3.2.40)
Pending Supplier receives Cancel
Enrollment Rejection from RA
(11.3.2.35 & 11.3.2.40)
Is Enrollment Request able to
be cancelled (11.3.2.36)
Yes
Distribution Company sends Cancel Enrollment
Rejection to RA (11.3.2.38 & 11.3.2.39)
No
RXQ.11.4.2 Customer Enrollment Using a Registration Agent Process Flow Diagram (Switch)
Customer
Supplier
Customer authorizes Enrollment (11.3.3.1)
Supplier sendsEnrollment Request to
RA(11.3.3.2)
RAreceives Enrollment
Request from Supplier(11.3.3.2)
RAsends Enrollment
Rejection to Supplier (11.3.3.5 &11.3.3.6 &
11.3.3.11)
Yes
Supplier receivesEnrollment Rejection
from RA(11.3.3.5 & 11.3.3.6)
Yes
ESI ID confirmed(11.3.3.3)
No
Yes
Rejected by Evaluation? (11.3.2.4)
RAsends Enrollment
Requestto Distribution Company
(11.3.3.7)
RAsends Drop Request to
current Supplier (11.3.3.15 & 11.3.3.16)
Distribution CompanyReceives Enrollment
Request from RA (11.3.3.7)
Distribution Companysends Enrollment
Confirmation to RA
(11.3.3.12 & 11.3.3.13)
RA receivesEnrollment
Confirmation (11.3.3.12 &
11.3.3.13)
Pending Supplier receives
Enrollment Confirmation from RA
(11.3.3.13 & 11.3.3.14)
Registration Agent
Distribution Company
ESI ID confirmed (11.3.3.9)
Yes
No
RAreceives Enrollment
Rejection from Distribution Company(11.3.3.6 & 11.3.3.11)
Current Supplier Receives Drop Request
from RA(11.3.3.15& 11.3.3.16)
Current Supplier sends Drop Rejection to RA (11.3.3.17 & 11.3.3.18)
RAreceives Drop Confirmation from current
Supplier (11.3.3.19 &
11.3.3.20)
No
1
Distribution Company
Sends Enrollment Rejection to RA
(11.3.3.10)
RA sends EnrollmentConfirmation
to pending Supplier(11.3.3.13 & 11.3.3.14)
Enrollment Request
contains the required elements
(11.3.2.4)
No
ESI ID confirmed
(11.3.3.17 & 11.3.3.19)
RA receives Drop Rejection
from current Supplier
(11.3.3.17 & 11.3.3.18)
Current Supplier
sends Drop Confirmation
to RA (11.3.3.19 &
11.3.3.20)
Yes
No
Customer
Registration Agent
Supplier
Customer receivesPending Enrollment
letter (11.3.3.8)
RAsends Pending
Enrollmentletter to Customer
(10.3.3.8)
RA required to send letter notifying
Customer of Pending Enrollment(10.3.3.8)
No further action required
No
Yes
Customer requests
Rescission (11.3.3.21)
No furtheraction required
No
Customer Rescission
period expired(11.3.3.21)
No furtheraction required
No
Yes
1
2Yes
RXQ.11.4.2 Customer Enrollment Using a Registration Agent Process Flow Diagram (Switch)
Customer
RegistrationAgent
Distribution Company
Customer contacts RA for Rescission(11.3.3.21)
2
RAsends Cancel Enrollment Request
to Distribution Company (11.3.3.22 & 11.3.3.24)
Supplier Pending Supplier receives Cancel Enrollment Request
(11.3.3.28 & 11.3.3.24)
Distribution Company receives Cancel Enrollment
Request (11.3.3.22 & 11.3.3.24)
Customer contacts RA
for Rescission (11.3.3.21)
Yes
NoCustomer
contacts pending Supplier for Rescission(11.3.3.32) Yes
No
No furtheraction required
Distribution Companycancels Pending
Enrollment (11.3.3.26)
Distribution Companysends Cancel Enrollment
Confirmation to RA (11.3.3.25 & 11.3.3. 27)
RA receives Cancel Enrollment
Confirmation (11.3.3.25 &
11.3.3.29)
RXQ.11.4.2 Customer Enrollment Using a Registration Agent Process Flow Diagram (Switch)
Customer Rescission
Current Supplier receives Cancel Enrollment Request
(11.3.3.28 & 11.3.3.24)
Is Enrollment Request able to
be cancelled (11.3.3.25)
Yes
No Distribution Company sends Cancel Enrollment
Rejection to RA (11.3.3.30 & 11.3.3.31)
RA receives Cancel Enrollment Rejection to
pending Suppler (11.3.3.30 & 11.3.3.31)
RACancels Pending
Enrollment (11.3.3.23)
3
Pending Suppliersends Cancel Enrollment
Confirmation to RA (11.3.3.29 & 11.3.3. 27)
Current Suppliersends Cancel Enrollment
Confirmation to RA (11.3.3.29 & 11.3.3. 27)
RAsends Cancel Enrollment Requestto current and pending Suppliers
(11.3.3.28 & 11.3.3.24)
Customer
RegistrationAgent
Distribution Company
3
RACancels Pending
Enrollment (11.3.3.33)
Supplier
Distribution Company receives Cancel Enrollment
Request (11.3.3.24 & 11.3.3.34)
Customer notifies pending Supplier for Rescission
(11.3.3.32)
Pending Supplier sends Cancel Enrollment Request
to RA(11.3.3.32 & 11.3.3.24)
Distribution Companycancels Pending
Enrollment (11.3.3.37)
Distribution Companysends Cancel Enrollment
Confirmation to RA (11.3.3.27 & 11.3.3. 38)
RA receives Cancel Enrollment
Confirmation (11.3.3.27 &
11.3.3.38)
Pending Supplier receives Cancel
Enrollment Confirmation (11.3.3.27 &
11.3.3.34)
RXQ.11.4.2 Customer Enrollment Using a Registration Agent Process Flow Diagram (Switch)
Customer Rescission
Is Enrollment Request able to
be cancelled (11.3.3.35)
Yes
No Distribution Company sends Cancel Enrollment
Rejection to RA (11.3.3.35 & 11.3.3.31)
RA receives Cancel Enrollment
Requestfrom pending Supplier(11.3.3.32 & 11.3.3.24)
RA receives Cancel Enrollment Rejection
(11.3.3.35 & 11.3.3.31)
Pending Supplier receives Cancel
Enrollment Rejection from RA and notifies
Customer(11.3.3.35 & 11.3.3.31)
RA sends Cancel Enrollment
Requestto Distribution Company(11.3.3.24 & 11.3.3.34)
RA sends Cancel Enrollment
Confirmation to pending Supplier
(11.3.3.27 & 11.3.3.34)
RA sends Cancel Enrollment Rejection to
pending Suppler (11.3.3.35 & 11.3.3.31)
Customer begins service with pending Supplier
(11.3.3.36)
Customer
RegistrationAgent
Distribution Company 4
RA receives Drop Request
(11.3.4.4)
RAsends Drop Rejectionto Supplier (11.3.4.7, 11.3.4.8, & 11.3.4.14)
Supplier
Distribution Company receives Drop Request (11.3.4.6 & 11.3.4.10)
Customer contacts Supplier authorizing
Move-Out(11.3.4.2)
Supplier sends Drop Request
to RA(11.3.4.4)
Distribution CompanySends Drop
Confirmation to RA (11.3.4.15 & (11.3.4.16)
RA receives & processes Drop
Confirmation and sends to Supplier
(11.3.4.15 & 11.3.4.17)
RXQ.11.4.3 Customer Drop Using a Registration Agent (RA) Process Flow Diagram (Move-Out)
Yes
No
Supplier receives Drop Rejection
(11.3.4.9 & 11.3.4.14)
Supplier investigates
rejection notifies Customer (11.3.4.9)
ESI ID confirmed(11.3.4.11)
No
Supplier receives and processes Drop Confirmation (11.3.4.17 &
11.3.4.18)
Customer receives information from
Supplier (11.3.4.9)
Distribution Companysends Drop Rejectionto RA (11.3.4.12 &
11.3.4.13)
ESI ID confirmed
(11.3.4.5 & 11.3.4.7)
Rejected by Evaluation? (11.3.4.7)
Drop Request contains the
required elements (11.3.4.6 &
11.3.4.7)
Yes
NoYes Yes
No
Customer receives Drop notification
(11.3.4.3)
Supplier initiates Drop Request and
notifies Customer(11.3.4.3)
RA sends Drop Request to Distribution Company
(11.3.4.10)
RA logs Drop Request in its info system
(11.3.4.10)
RA receives Drop Rejection from
Distribution Company and cancels the Pending Drop (11.3.4.12 & 11.3.4.14)
RXQ.11.4.4 Account Information Change Request Using a Registration Agent
Submitted by Supplier Process Flow Diagram
Customer
Supplier
Distribution Company
Suppliersends Account Information
Change Request to Distribution Company
(11.3.5.2)
Distribution Company sends Account
Information Change Rejection to
Supplier (11.3.5.7 & 11.3.5.8)
No
Distribution Company receivesAccount Information
Change Request from Supplier(11.3.5.2)
ESI ID confirmed(11.3.5.3 &
11.3.5.5)
Yes
Supplier receivesAccount Information
Change Rejection (11.3.5.7 & 11.3.5.8)
No
YesContains the required elements
(11.3.5.4 & 11.3.5.5)
Distribution Company processes Account
Information Change Request and sends
Account InformationChange Confirmation to
Supplier (11.3.5.5 & 11.3.5.6)
Supplierreceives Account
Information Change Confirmation
(11.3.5.5 & 11.3.5.6)
Registration Agent
Customer currently being
served by Supplier
( 11.3.5.5)
No
RXQ.11.4.5 Account Information Change Request Using a Registration Agent
Submitted by Distribution Company Process Flow Diagram
Customer
Supplier
Distribution Company
Supplierreceives Account Information
Change Request (11.3.6.8 & 11.3.6.9)
Distribution Company receives Account
Information Change Rejection
(11.3.6.4 & 11.3.6.7)
No
Distribution Company sendsAccount Information
Change Request to RA(11.3.6.2 & 11.3.6.5)
ESI ID confirmed(11.3.6.3)
Yes
RA sendsAccount Information Change Rejection to
Distribution Company (11.3.6.4 & 11.3.6.7)
No
Yes
Contains the required elements
(11.3.6.3 & 11.3.6.5)
Distribution Company receives
Account InformationChange Confirmation (11.3.6.3 & 11.3.6.6)
RAsends Account
Information Change Confirmation to
Distribution Company(11.3.6.3 & 11.3.6.6)
Registration Agent
RAreceives Account Information
Change Request (11.3.6.2 & 11.3.6.5)
RASends Account InformationChange Request to Supplier
• (11.3.6.8 & 11.3.6.9)
ESI ID confirmed(11.3.6.10)
Contains the required elements
(11.3.6.9 & 11.3.6.10)
YesYes
Supplier sendsAccount Information Change
Rejection to RA (11.3.6.12 & 11.3.6.13)
Suppliersends Account Information Change
Confirmation to RA(11.3.6.10 & 11.3.6.11)
RA receivesAccount InformationChange Confirmation
from Supplier (11.3.6.10 & 11.3.6.11)
RA receivesAccount Information
Change Rejection from Supplier
(11.3.6.12 & 11.3.6.13)
NoNo
RA sendsAccount Information Change Rejection to
Distribution Company (11.3.6.14 & 11.3.6.15))
Distribution Company receives
Account Information Change Rejection from
RA (11.3.6.14 & 11.3.6.15)