Topicsitac.ca/uploads/events/jun5-09/TTH Rowland - Ontario...IBM, Microsoft, Google, Cisco endorsing...
Transcript of Topicsitac.ca/uploads/events/jun5-09/TTH Rowland - Ontario...IBM, Microsoft, Google, Cisco endorsing...
Topics
Background
Paper Usage and Trends
Scanning and Case Studies
Looking Forward
Introductions
Lexmark
Tim Rowland
Star Trek
Trends
Shift to Distributed Printing
Mass Publication
Offset Printing
On-site Print Center
Convenience Center
Workgroup
Desktop
Internet / Intranet
~ 5-6% DistributedSource: LXK Estimate
~ 60 TrillionWorldwide Pages
Our current economic environment is unprecedented in our lifetime.
Allocation of resources (money, people, time) must be managed in a more aggressive manner.
“Copiers, printers, faxes and scanners havenever been an enterprise’s top priority, but the coststo maintain separate fleets of output equipment are staggering...”
“Bottom Line: Output fleets represent a hidden gold mine of cost savingsto enterprises...”
Unprecedented Economic Environment…
Unmanaged Output
67% of all organizations have no idea how much they print.
13,000 pages / year
X 2,000 employees
= 26,000,000 pages annually
O’Keefe Study: US Government Printing
US Civilian government spends $1.3B on printing
35% or $440M is spent unnecessarily.
92% “print more than they use”
No generational difference
64% indicate they can print less.
89% say, to their knowledge, their agency has no printing policies in place
Paper Today
Lexmark's view of the use of paper today
Creation
Collaboration
Transportation
Communication
Interface
Storage
An Output Model
A Strategy of Managing Output
Business Optimization
Proactive Management
Fleet Optimization
The ObjectiveFleet
Optimization
2,000 1,100 800 500Poor Typical Good Best-in-Class
1:1Poor
4:1Typical
8:1Good
12:1Best-in-Class Desired
State
Scanner
Fax
Copier
Printer
Device ConsolidationFleet
Optimization
Optimized DeploymentFleet
Optimization
Management of the Entire Fleet
.
.
.
Proactive Management
Case Study
30% Savings in the first year
Initial Current
Devices Pages
Initial Current
45%Reduction
Initial Current
30,000
16,500
Initial Current
1B
600M
40%Reduction
Proactive Management
Output Devices as Office Equipment“Marks on Paper”Ad Hoc AcquisitionDecentralized BudgetingLack of Monitoring, Visibility and Control
Output Devices as Process EnablersPrint
Capture
Scan
Route
Fax
Automate
Integrate
Distribute
Archive
Copy
Bridging the Digital and Paper WorldsIncreasing ProductivityReducing Cost and CyclesSpeeding ProcessesEnhancing Business Performance
Changing the Paradigm of TCOBusiness
Optimization
Salaried Professionals…
Spend 40% of their time working with documents
50% of that time is spent searching for information
Print/Copy an average document 19 times
Rethink Paper-based ProcessesBusiness
Optimization
Scanning
Scanning Trends
Content Management Software forecasted CAGR of 6.5% through 2013 (IDC)
Capture and Image Management (a subset of content management) forecasted CAGR of 8.6% through 2012. (IDC)
Central Scanning Facility
Imaging &Archiving
Workflow &Collaboration
Database
Back-end process(enterprise applications)
Centralized Scanning“Ship and Scan”
Los Angeles
Seattle
Atlanta
Boston
Enterprise App
Distributed Scan / Document Capture
Los Angeles
Seattle
Atlanta
Boston
ScanningCase Studies
World largest provider of dialysis products and services35K Employees, 1,500 clinics, 115,000 patients, 15 million treatments/yrFaxed or Shipped to Central Processing
Lost, Supporting Data, Shipping Costs, RetrievalDrivers: Reduce paper, reduce storage cost, accelerate revenue
FMC, Dialysis Clinic: Patient On-Boarding
Boston
Los Angeles
Chicago
eCubeDocumentImaging
ClinicalSystems
eSF-based, Scanned and Indexed to Location
Results•Eliminate need for 1500 dedicated Scanners•Ease of Use•Eliminate Extra Copies•Accelerate Processing, cash Flow
reviewscan & routeactual total time50 minutes43% cost reduction and an ongoing
savings of over $1M per year
2
makecopy
1
completeapplication
3
file atbranch
4
send bycourier
5
unpack,sort & prep
6
scan &index
7
post toEDMS
8
review by underwrite
Loan Application Process
JPMC
legacypaper-basedprocess
complete
estimated total time5 days +
digital workflow
Roadway
TerminalBilling Center350 Terminals
43 Billing Centers
Terminal
Before
Terminal
Terminal
Billing Center
2 Billing CentersAfter
St. Francis Medical Center
• 800 Physicians, Level 1 Trauma Center, Children’s Hospital• 1,500 Daily Pharmacy Orders from
• Doctors to Pharmacy, to Nurses, to Patients• Pneumatic Tubes to Faxes and Manual Time Stamps
• Legibility, Speckles bred errors, patient risk• Availability of Phone Lines• 6-7 min per order• No management – faxes piled up, lost STAT info
• Phased• Scanned at Nursing Station MFPs, Printed to Pharmacy• Identified Stat Orders with Colored Paper and Alternate Bin
• Pediatric Orders Coded via Barcode, Read, Stamped• Via Shortcuts Patient Barcode Attached, Viewed (only)
• Never Printed, Visibility to Status, Affords Remote • Results
• Increased patient safety• 10 sec Process• Reduction of 1,500,000 pages of output annually, • Eliminated approximately 100 fax machines
NYC Dept of Education• 1.2 Million Students• Up to $10 Billion in attendance budget• Pre-printed forms ($0.08 per, $2.4M annually)• Dedicated Scanners (aging, high maintenance)• Manual Process
• Consolidation of 1,400 single-use scanners, use of MFPs• Forms Redesigned to Plain Paper ($0.01), Bar Code added• Process
• Mainframe data, merged into form with student info (encoded within a bar code)
• Printed daily (on demand)• Scanned into Mainframe for processing and Storage
• Savings: • $1.5M scanner purchases • $1.4M scanner maintenance savings • $1.0M consumables savings • $1.4M consultant cost savings
Scanning: in Summary
Other Areas
Testing and Grading
Travel Expense Receipts
Contracts
Invoices
The Savings…
Usage of Paper
Next?
Output Technology S-Curve
Paper is the driver..... not a machine ?
We are here
Extensions that Exist Today
Solutions Tools (eSF, XML, etc.)
Direct Attach Visibility
My MFP, Widgets and Solutions Store
Enhanced User Interfaces at MFP
Inkjet AIO eTask Touchpanels
“A bit out there”InkJet Page Wide Arrays
Distributed Server Farm
Paperless Sightings
Airline Tickets, Home Loans, Tax Filing,
Student Work, HC EMR, Design Catalogs,
Newspapers, Magazines, Advertising,
Banking, Paying Bills, POS Checks,
Financial Statements, Clinical Processing,
Photo Repositories, Resume Submission,
Maps, Phone Contracts, Receipts
Web 2.0, Social Influences, New Mediums
Themes Affecting Output
Communication choices – voice, v-mail, e-mail, video, video & tele conference, collaboration platforms, IM, virtual environments (de-emphasis of print)
New application models like SOA and SaaS change the access and expense, hosting (machine to machine communication via the web)
IBM, Microsoft, Google, Cisco endorsing SaaS(accelerates broad acceptance)
GREEN is in (accelerates the reduction of print)
Themes Affecting Output cont’d
Web 2.0 with its focus on virtual environments drives a compute power thirst. Multi-core development is a response. (printers and printed pages are less important)
Increasingly management and staff will be “digital natives” – those desiring, using and expecting business to be conducted electronically (printing less desirable)
Paper Adverse
Technology Natives
Social Networkers
Environmental Zealots
Digital Natives or Millennials
Digital Natives or MillennialsPost 1980, grown up with internet, PC’s, mobile devices,
No need to understand technology …they just use it
Appliance mentality drives a different approach:They do not consult manuals for explanationDo not call the help desk… turn to friends insteadDo not phone in… they go to the web
Their focus is on the results not the mechanics
Use and Access – touch, gesture, weight, strength, voice
Social networking a part of their life
Information in smaller bits - long complex documents passé
Prefer alternatives to print (e.g., wikis, blogs, e-mail, IM)
Driving ForcesCommoditizing the Tech Sector
Web 2.0
Social Networking
Millennials
Virtualization
Wireless
SaaS
Green IT
A Paper-less Perfect Storm
1.Technology
2.Millennials
3.Environmental
An Output ModelWhere we live today
Printer
MFP
Possible Actions from the Output GuysWhere we live today
1. Print Release 2. Release outside Firewall
1. Virtual Office Scan
Further Possible Actions AlternateI / O
Where we live today
1. Print Release 2. Release outside Firewall
1. Virtual Office Scan
1. Tablet Paper (IR) 1. E Paper Signage2. E Paper (Kindell) Tablet
Input and Output Device
The Keystone
Information is the keystone to your organizationDesign your organization around the informationNot around IT equipment or peopleMake the IT equipment and people meet the needs
of your organization
My Best Offer…
Minimize Single Function / Single Purpose Devices
Minimize (Eliminate) Personal Devices
Gain 100% Fleet Visibility
Manage to “Printing Less”
Maximize Return on MFP Investments – Scan to…Store, Collaborate, Process
Thanks