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Rollout of FrontlineRoster at Northern Support Services

Project Team for NSS

Project Sponsor: Gail YounieProject Manager: Peter Dalgleish

Project Team for FrontlineRoster

Rollout Manager: Claude StaubRollout Documentation: Damien Ryan-GreenTechnical: Tony Ryan

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• Convenient layout for preparing core (start of year) rosters and posted (start of ‘month’) rosters

• Colour-coded grid allows casuals to ‘paint’ availability from home or work

• Same online grid allows managers to ‘hover’ to match available staff (blue) against shifts to be filled (yellow)

• Better staff retention as casuals are more efficiently phoned and deployed at times that suit them

• Opportunity to identify the optimal-sized casual pool that will provide ‘enough availability’ but not too much, and eliminate the ‘staff ring around’

Benefits and Features of FrontlineRoster include …

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What does the online grid look like for staff?

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And what does the manager ‘see’?

• You may recall that blue means ‘I’m available, and yellow means ‘please fill me’

To fill a shift, you never leave this screen

Note the phone number for the casual pops up (a lot of other info pops up too, if you hover further)

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How does the user get started?Via a ‘try it out before we go live’ phase: every staff member receives a single page letter (see below) and a simple-to-read user guide