148 staff

participated

13 WHY Statement

Workshops

13 unique WHY

Statements generated

Our approach to discovering a team’s shared purpose

For each team: Discover their WHY [or their Philosophy]

It is a simple verbalisation of a team’s shared purpose. Each WHY Statement is unique and grounded in the stories told by individual teams – people who work together to deliver high quality service to students - their WHY is grounded in their contributions and impacts.

So what is a WHY Statement? The WHY Statement does not simply inform the Rollout of the USM in an

office; it underpins the day to day work of the team and is something they can use to motivate, inform and support their on-going development and delivery of high-quality services and supports.

Unified Support Model Rollout

The Journey to WHY

While each WHY is unique, we found that each of the WHY Statements have something in common...

They all emphasise the support that the teams offer students along their journey through UCD as they achieve their academic and personal potential.

The WHY Statement discovery process has

reinforced the service-focus within each team

created a common language for how their commitment to

supporting students can be discussed and understood

established a lens through which further change can

be positively viewed.

1 2 3

The WHY Statement workshops gave teams an opportunity to take a step back and reflect on their experiences of supporting students. They shared these experiences with their colleagues and with us, the Rollout Team.

Based on these stories and experiences, we asked them to draw

out their specific contributions in each story - what they or their colleagues did in that specific situation. Overall, we came

away with a list of

212 unique contributions.

Contributions

We asked the teams to think about the impact their contributions made; how were the individuals in their stories lives different after their interaction with them, what could they go on to do or be as a result.

This gave teams the opportunity to take another step back, putting their

experiences and contributions in a broader context of the student experience.

Impact

131Unique impacts were

discovered with the teams

At the end of each workshop the teams combined their top contributions and impacts to draft their WHY Statement, their shared purpose and philosophy.

• To facilitate and enable students so that they have a positive experience of the university

• To challenge and inspire so that potential is released

• To be our best so that everyone can achieve their goals & realise their potential

• To create a supportive environment so that people feel equipped and inspired to succeed

• Collaborate, Lead, Inspire for transformational learning

• To create a supportive and engaging primary point of contact so that together we can recognise and develop our full potential

• To collectively create an environment underpinned by positive student experiences so that global society is enriched

• To create a dynamic support network so that our students and graduates can effect positive change in society

• To deliver effective supports and services so that success is achievable

• To provide excellent care, support and guidance so that students can maximise opportunities and are enabled to realise their full potential

• To support and work together ensuring a positive student experience

• To enhance a strong community so that all can realise their full potential and fulfilment

• To go above and beyond to support students to learn so that they can achieve their educational and professional goals

These are the 13 individual WHY Statements that the teams discovered: