ROI Management and Measurement on Social Media

AGENDA

1. 10 Social Marketing Facts of 2012

2. Measure Social Media Benefits

3. Social Ecosystem tool – Fifth iMedia

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Brands Usually Post Photos on Facebook

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Facebook Users Like on Average 36.7 Pages

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Countries with highest growth of Facebook users

Facebook Trend - 60.4% Mobile Penetration

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Top 3 Reasons Social Media ROI Measurement is Rare

Unclear Objectives

Too Many Metrics

Difficult ROI Measurement

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Social Media ROI - "Mission Possible" Plan:

ENGAGEMENT RATE IS GOLD Why is Engagement Rate the #1 Social Metric? When we talk about Engagement, we are referring to the activity on your page, to fan interactions to your post types, etc. There are several types of Engagement metrics: Interactions – Like, Comments, Shares, Replies, Rewteets, and so on. Reach – the percentage of fans that have seen your post from your Page. Engagement Rates – a formula for quantifying brands’ success

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ADVERTISING VALUE 1. Online Social Mentions 2. Social Web Traffic Referrals 4. Social SEO Improved Search Rank 5. Social Influencer Online Mentions 6. Social PR Mentions

CONTENTS VALUE Articles Photos Videos

RESEARCH VALUE • Research Value - Social Insights

SALE VALUE • Social-Aided Conversion

SOCIAL MEDIA ROI

Advertising Value - Online Social Mentions:

GOAL: Grow Awareness, Reduce Ad Costs

(CPM, or cost per 1,000 impressions, could also be used.)

Example:

Estimated 150,000 social impressions

Display ad costs per impression (CPI) of $0.008 (or $8 CPM)

=> Equivalent display ad impressions value = 150,000 x $0.008 = $1,200

No of brand/product Online Social Mentions X

(CPI) Equivalent Display ad impression Costs = $ Display Ad Impressions Value

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Advertising Value - Social Influencer Online Mentions:

GOAL: Grow Awareness, Reduce Ad Costs

No of Social Influencers

X

Average Social

Network Reach

X

Notable Online Brand

Mentions

X =

$ Paid Endorsement

Ad Value volumeorreachnetworkadcostguestspecialorspokemanpaid$

Tier paid spokesman fees by respective social influencer levels. Document tiers with labels (e.g. A-Level, B-Level, etc.) to make historical tracking easier. Social network reach and ad reach should ideally be equivalent since pricing tiers may vary. (This formula adjusts for network reach differences assuming endorsement costs are the same regardless of ad volume.)

Example: 5 industry influencers (B-level) an average social network reach of 5,000 making 10 notable brand

mentions at an equivalent paid spokesman (B-level) cost of $1,500 each with an ad network reach of 10,000

= $37,500 equivalent paid endorsement ad value.

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Content Value - User-Generated Content (UGC) Articles:

GOAL: Grow Awareness, Improve SEO, Aid Conversion (Social Proof), Reduce Content Costs

• Tip: Tier creation costs by content quality (e.g., length, sentiment, images, uniqueness) and/or Domain Authority levels.

• Example: Estimated 5 stories discovered at an equivalent content value of $350 each = $1,750 equivalent content article value

No of online stories or articles with significant brand focus or mention

X $ Equivalent Content

Creation Costs = $ Article Value

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Appropriate tool: Appropriate tool: Appropriate tool: Appropriate tool:

-Planning your campaign and

Risk Management

-Gain insights about every

conversation happening online

about your brand, products,

competitors and industry

trends, and respond in real

time.

Empower marketers with tools to manage and schedule posts and publish content with social apps — all supported by analytics and insights.

Multi-platform dashboard to measure, compare and maximize social media performance

Multi-platform dashboard to measure, compare and maximize social media performance

Listening Community Get your Message out Optimizing Cost Reporting

Manage well brand name and set up business plan for digital marketing

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Technical features | Analyzing & processing data

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Technical features: chart

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Manage, monitor and track large scale marketing campaign

Send mass messages via a large number of influencers

Filter and select suitable influencers by demographic

Collect detail data and fully report

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Detail in Influencer’s friends, analyze

by gender of friends, age of friends…

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REPORT CAMPAIGN

Cookie tracking technology allows our advertisers to leverage website visits and re-target ads to those users on Facebook

FACEBOOK EXCHANGE

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Optimized CPM?

Optimize their campaigns based on the following goals:

Actions: Page Likes, App Installs, etc.,

You can specify actions using conversion specs.

Reach: Number of times an impression was served to a user for the first time in a day.

Clicks: Number of clicks received.

Social Impressions: Impressions with social context, i.e. with the names of one or more of the user’s

friends attached to the ad who have already liked the page or installed the app.

Conversion specs : • Page : Page engagement (Like, comments, share, play video, view photo, link click…)

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MOBILE ADVERTISING

+ 15% higher click through rates + 30% cheaper clicks + 63% increase in likes + 22% increase in comments + 6-8x more fan engagement

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OPTIMIZE CPM

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Fifth iMedia provides a multi-platform dashboard to measure, compare and maximize social media performance. With user-friendly visual reporting on the most important social media metrics

•Fan Growth

•Social Interactions

•Engagement Rates

•Question Response Rate

•Industry Benchmarking

•Post Response Rate

•Competitive Analysis

•Monitor Response Time

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Compared to the previous month's data, find out how well your posts are doing. We look at 8 specific aspects of your post performance, including: • Lifetime • Affinity • Timing • Virality • Engagement • And more!

ROI Management and Measurement on Social Media

Business

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