Robin, an Empathic Virtual Buddy for Social Support
description
Transcript of Robin, an Empathic Virtual Buddy for Social Support
![Page 1: Robin, an Empathic Virtual Buddy for Social Support](https://reader033.fdocuments.us/reader033/viewer/2022051421/56816284550346895dd2f212/html5/thumbnails/1.jpg)
Robin,an Empathic Virtual Buddy
for Social Support
![Page 2: Robin, an Empathic Virtual Buddy for Social Support](https://reader033.fdocuments.us/reader033/viewer/2022051421/56816284550346895dd2f212/html5/thumbnails/2.jpg)
Robin provides emotional support and practical advice to victims of cyberbullying.
This is Robin.
![Page 3: Robin, an Empathic Virtual Buddy for Social Support](https://reader033.fdocuments.us/reader033/viewer/2022051421/56816284550346895dd2f212/html5/thumbnails/3.jpg)
Robin is able to display different facial expressions.This image represents Robin.
![Page 4: Robin, an Empathic Virtual Buddy for Social Support](https://reader033.fdocuments.us/reader033/viewer/2022051421/56816284550346895dd2f212/html5/thumbnails/4.jpg)
For example,
Content Happy Angry
Frustrated Sad Surprised
![Page 5: Robin, an Empathic Virtual Buddy for Social Support](https://reader033.fdocuments.us/reader033/viewer/2022051421/56816284550346895dd2f212/html5/thumbnails/5.jpg)
This window shows the message history.
![Page 6: Robin, an Empathic Virtual Buddy for Social Support](https://reader033.fdocuments.us/reader033/viewer/2022051421/56816284550346895dd2f212/html5/thumbnails/6.jpg)
The user communicates with Robin by selecting pre-defined response options.
![Page 7: Robin, an Empathic Virtual Buddy for Social Support](https://reader033.fdocuments.us/reader033/viewer/2022051421/56816284550346895dd2f212/html5/thumbnails/7.jpg)
Robin
Conversation model
Emotion model
In order to understand, comfort and suggest actions to the user, Robin combines a conversation and an emotion model.
![Page 8: Robin, an Empathic Virtual Buddy for Social Support](https://reader033.fdocuments.us/reader033/viewer/2022051421/56816284550346895dd2f212/html5/thumbnails/8.jpg)
Welcome Gather information
Convers. objective Give advice Round off
Conversation model
The conversation model specifies that the conversation consists of 5 phases.
1 2 3 4 5
![Page 9: Robin, an Empathic Virtual Buddy for Social Support](https://reader033.fdocuments.us/reader033/viewer/2022051421/56816284550346895dd2f212/html5/thumbnails/9.jpg)
Welcome Gather information
Convers. objective Give advice Round off
Conversation model
It also specifies the topics that are discussed during each phase.
1 2 3 4 5
• Hello • Event• Emotional state• Coping current
• Conversationobjective
• Coping future
• Advice
• Bye
![Page 10: Robin, an Empathic Virtual Buddy for Social Support](https://reader033.fdocuments.us/reader033/viewer/2022051421/56816284550346895dd2f212/html5/thumbnails/10.jpg)
Emotion model
The emotion model determines when Robin expresses sympathy, encouragement or compliments the user.
![Page 11: Robin, an Empathic Virtual Buddy for Social Support](https://reader033.fdocuments.us/reader033/viewer/2022051421/56816284550346895dd2f212/html5/thumbnails/11.jpg)
Emotion model
It is based on the OCC model.
![Page 12: Robin, an Empathic Virtual Buddy for Social Support](https://reader033.fdocuments.us/reader033/viewer/2022051421/56816284550346895dd2f212/html5/thumbnails/12.jpg)
Emotion model
Response options are interpreted as actions or events.
![Page 13: Robin, an Empathic Virtual Buddy for Social Support](https://reader033.fdocuments.us/reader033/viewer/2022051421/56816284550346895dd2f212/html5/thumbnails/13.jpg)
Emotion model
An action or event triggers an OCC emotion type.
![Page 14: Robin, an Empathic Virtual Buddy for Social Support](https://reader033.fdocuments.us/reader033/viewer/2022051421/56816284550346895dd2f212/html5/thumbnails/14.jpg)
Emotion model
This emotion type is added to the current emotional state.
![Page 15: Robin, an Empathic Virtual Buddy for Social Support](https://reader033.fdocuments.us/reader033/viewer/2022051421/56816284550346895dd2f212/html5/thumbnails/15.jpg)
Emotion model
And subsequently expressed both verbally and nonverbally.
![Page 16: Robin, an Empathic Virtual Buddy for Social Support](https://reader033.fdocuments.us/reader033/viewer/2022051421/56816284550346895dd2f212/html5/thumbnails/16.jpg)
Emotion model
Not all response options trigger emotions.
![Page 17: Robin, an Empathic Virtual Buddy for Social Support](https://reader033.fdocuments.us/reader033/viewer/2022051421/56816284550346895dd2f212/html5/thumbnails/17.jpg)
Emotion model
If a response option does not trigger an emotion, the current emotional state is decayed to neutral.
![Page 18: Robin, an Empathic Virtual Buddy for Social Support](https://reader033.fdocuments.us/reader033/viewer/2022051421/56816284550346895dd2f212/html5/thumbnails/18.jpg)
Emotion model
Next, the facial expression is updated to reflect the current emotional state.
![Page 19: Robin, an Empathic Virtual Buddy for Social Support](https://reader033.fdocuments.us/reader033/viewer/2022051421/56816284550346895dd2f212/html5/thumbnails/19.jpg)
Now, back to Robin…
![Page 20: Robin, an Empathic Virtual Buddy for Social Support](https://reader033.fdocuments.us/reader033/viewer/2022051421/56816284550346895dd2f212/html5/thumbnails/20.jpg)
Imagine you are Tom, a 14 year old that likes to talk to people via Instant Messaging (IM).
You’ve just added a new contact and then the following happens…
![Page 21: Robin, an Empathic Virtual Buddy for Social Support](https://reader033.fdocuments.us/reader033/viewer/2022051421/56816284550346895dd2f212/html5/thumbnails/21.jpg)
![Page 22: Robin, an Empathic Virtual Buddy for Social Support](https://reader033.fdocuments.us/reader033/viewer/2022051421/56816284550346895dd2f212/html5/thumbnails/22.jpg)
![Page 23: Robin, an Empathic Virtual Buddy for Social Support](https://reader033.fdocuments.us/reader033/viewer/2022051421/56816284550346895dd2f212/html5/thumbnails/23.jpg)
![Page 24: Robin, an Empathic Virtual Buddy for Social Support](https://reader033.fdocuments.us/reader033/viewer/2022051421/56816284550346895dd2f212/html5/thumbnails/24.jpg)
![Page 25: Robin, an Empathic Virtual Buddy for Social Support](https://reader033.fdocuments.us/reader033/viewer/2022051421/56816284550346895dd2f212/html5/thumbnails/25.jpg)
![Page 26: Robin, an Empathic Virtual Buddy for Social Support](https://reader033.fdocuments.us/reader033/viewer/2022051421/56816284550346895dd2f212/html5/thumbnails/26.jpg)
![Page 27: Robin, an Empathic Virtual Buddy for Social Support](https://reader033.fdocuments.us/reader033/viewer/2022051421/56816284550346895dd2f212/html5/thumbnails/27.jpg)
![Page 28: Robin, an Empathic Virtual Buddy for Social Support](https://reader033.fdocuments.us/reader033/viewer/2022051421/56816284550346895dd2f212/html5/thumbnails/28.jpg)
If you feel upset, you can talk to Robin.
![Page 29: Robin, an Empathic Virtual Buddy for Social Support](https://reader033.fdocuments.us/reader033/viewer/2022051421/56816284550346895dd2f212/html5/thumbnails/29.jpg)
Robin greets the
user
Phase 1: Welcome
![Page 30: Robin, an Empathic Virtual Buddy for Social Support](https://reader033.fdocuments.us/reader033/viewer/2022051421/56816284550346895dd2f212/html5/thumbnails/30.jpg)
Robin asks questionsThe user answers
Phase 2: Gather information
![Page 31: Robin, an Empathic Virtual Buddy for Social Support](https://reader033.fdocuments.us/reader033/viewer/2022051421/56816284550346895dd2f212/html5/thumbnails/31.jpg)
Robin asks: how are you
being bullied?The user
answers: I’m being called
names
![Page 32: Robin, an Empathic Virtual Buddy for Social Support](https://reader033.fdocuments.us/reader033/viewer/2022051421/56816284550346895dd2f212/html5/thumbnails/32.jpg)
The user answers: I’m being called
names
‘Being called names’ is an undesirable event.
![Page 33: Robin, an Empathic Virtual Buddy for Social Support](https://reader033.fdocuments.us/reader033/viewer/2022051421/56816284550346895dd2f212/html5/thumbnails/33.jpg)
The user answers: I’m being called
names
‘Being called names’ is an undesirable event.
I focus on the consequences for Tom.
![Page 34: Robin, an Empathic Virtual Buddy for Social Support](https://reader033.fdocuments.us/reader033/viewer/2022051421/56816284550346895dd2f212/html5/thumbnails/34.jpg)
The user answers: I’m being called
names
‘Being called names’ is an undesirable event.
I focus on the consequences for Tom.
I feel sorry for Tom.
The virtual buddy decides to express sympathy.
![Page 35: Robin, an Empathic Virtual Buddy for Social Support](https://reader033.fdocuments.us/reader033/viewer/2022051421/56816284550346895dd2f212/html5/thumbnails/35.jpg)
Robin changes its facial
expression to sad
The virtual buddy decides to express sympathy.
![Page 36: Robin, an Empathic Virtual Buddy for Social Support](https://reader033.fdocuments.us/reader033/viewer/2022051421/56816284550346895dd2f212/html5/thumbnails/36.jpg)
Robin changes its facial
expression to sad
And says: I’m sorry you’re being called
names!
The virtual buddy decides to express sympathy.
![Page 37: Robin, an Empathic Virtual Buddy for Social Support](https://reader033.fdocuments.us/reader033/viewer/2022051421/56816284550346895dd2f212/html5/thumbnails/37.jpg)
As he asks the next question,
![Page 38: Robin, an Empathic Virtual Buddy for Social Support](https://reader033.fdocuments.us/reader033/viewer/2022051421/56816284550346895dd2f212/html5/thumbnails/38.jpg)
Robin’s emotional state decays to
neutral
![Page 39: Robin, an Empathic Virtual Buddy for Social Support](https://reader033.fdocuments.us/reader033/viewer/2022051421/56816284550346895dd2f212/html5/thumbnails/39.jpg)
The conversation continues
![Page 40: Robin, an Empathic Virtual Buddy for Social Support](https://reader033.fdocuments.us/reader033/viewer/2022051421/56816284550346895dd2f212/html5/thumbnails/40.jpg)
The conversation continues and at appropriate times Robin expresses emotions both verbally and nonverbally.
![Page 41: Robin, an Empathic Virtual Buddy for Social Support](https://reader033.fdocuments.us/reader033/viewer/2022051421/56816284550346895dd2f212/html5/thumbnails/41.jpg)
Robin is happy, because the user said he stood up
to the bully
Therefore, it compliments
the user
![Page 42: Robin, an Empathic Virtual Buddy for Social Support](https://reader033.fdocuments.us/reader033/viewer/2022051421/56816284550346895dd2f212/html5/thumbnails/42.jpg)
Robin expresses sympathy, because standing up to the
bully didn’t stop the bullying
![Page 43: Robin, an Empathic Virtual Buddy for Social Support](https://reader033.fdocuments.us/reader033/viewer/2022051421/56816284550346895dd2f212/html5/thumbnails/43.jpg)
Robin asks how it can
help the user
Phase 3: Conversation objective
The response options are: ‘I want to tell my story’ and
‘I want tips’
![Page 44: Robin, an Empathic Virtual Buddy for Social Support](https://reader033.fdocuments.us/reader033/viewer/2022051421/56816284550346895dd2f212/html5/thumbnails/44.jpg)
Robin asks how it can
help the user
Phase 3: Conversation objective
The user selects
‘I want tips’
![Page 45: Robin, an Empathic Virtual Buddy for Social Support](https://reader033.fdocuments.us/reader033/viewer/2022051421/56816284550346895dd2f212/html5/thumbnails/45.jpg)
Robin suggests actions to deal
with the bullying
Phase 4: Advice
![Page 46: Robin, an Empathic Virtual Buddy for Social Support](https://reader033.fdocuments.us/reader033/viewer/2022051421/56816284550346895dd2f212/html5/thumbnails/46.jpg)
And asks the user to choose the one
he likes best
Phase 4: Advice
![Page 47: Robin, an Empathic Virtual Buddy for Social Support](https://reader033.fdocuments.us/reader033/viewer/2022051421/56816284550346895dd2f212/html5/thumbnails/47.jpg)
The user selects one of
the options
Phase 4: Advice
![Page 48: Robin, an Empathic Virtual Buddy for Social Support](https://reader033.fdocuments.us/reader033/viewer/2022051421/56816284550346895dd2f212/html5/thumbnails/48.jpg)
And Robin comments on
this option
![Page 49: Robin, an Empathic Virtual Buddy for Social Support](https://reader033.fdocuments.us/reader033/viewer/2022051421/56816284550346895dd2f212/html5/thumbnails/49.jpg)
Next, Robin introduces
the tips
This is the first tip
The user has to confirm each tip by clicking
‘okay’
![Page 50: Robin, an Empathic Virtual Buddy for Social Support](https://reader033.fdocuments.us/reader033/viewer/2022051421/56816284550346895dd2f212/html5/thumbnails/50.jpg)
The next tip (‘block the contact on MSN’)
requires technical know-how
So, after the user confirms
the tip
![Page 51: Robin, an Empathic Virtual Buddy for Social Support](https://reader033.fdocuments.us/reader033/viewer/2022051421/56816284550346895dd2f212/html5/thumbnails/51.jpg)
Robin asks the user whether he wants an explanation of how to
block a contact on MSN
The user selects yes
![Page 52: Robin, an Empathic Virtual Buddy for Social Support](https://reader033.fdocuments.us/reader033/viewer/2022051421/56816284550346895dd2f212/html5/thumbnails/52.jpg)
The user selects yes
Robin explains the
first stepAnd waits for confirmation
![Page 53: Robin, an Empathic Virtual Buddy for Social Support](https://reader033.fdocuments.us/reader033/viewer/2022051421/56816284550346895dd2f212/html5/thumbnails/53.jpg)
Robin explains the
next step
![Page 54: Robin, an Empathic Virtual Buddy for Social Support](https://reader033.fdocuments.us/reader033/viewer/2022051421/56816284550346895dd2f212/html5/thumbnails/54.jpg)
Until the explanation is
complete
![Page 55: Robin, an Empathic Virtual Buddy for Social Support](https://reader033.fdocuments.us/reader033/viewer/2022051421/56816284550346895dd2f212/html5/thumbnails/55.jpg)
After announcing this was the final tip
![Page 56: Robin, an Empathic Virtual Buddy for Social Support](https://reader033.fdocuments.us/reader033/viewer/2022051421/56816284550346895dd2f212/html5/thumbnails/56.jpg)
Robin closes the conversation by saying goodbye
Phase 5: Round off
![Page 57: Robin, an Empathic Virtual Buddy for Social Support](https://reader033.fdocuments.us/reader033/viewer/2022051421/56816284550346895dd2f212/html5/thumbnails/57.jpg)
In this presentation, the language of the virtual buddy was Dutch.
If the demo is accepted, we will make an English version to show during the conference.
![Page 58: Robin, an Empathic Virtual Buddy for Social Support](https://reader033.fdocuments.us/reader033/viewer/2022051421/56816284550346895dd2f212/html5/thumbnails/58.jpg)
Disclaimer
The virtual buddy is being developed to investigate how embodied conversational agents can comfort
users when they have experienced an upsetting event.
It is not a solution for the problem of cyberbullying.Also, Robin is not intended as a replacement for
professional help or human support.