Robert L. Gardner2315 Lake Elmo Avenue North

Lake Elmo, MN, 55042

Cell (651)-260-2389

email – rgardner11@comcast.net

website –   robertgardner.efoliomn.com

VISION/DIRECTION

After completing my career at Unisys, I spent time obtaining a Computer Forensic certificate and a COMPTIA A+ PC Technician certificate. I have been working toward the CEH and CISSP certification enhancing my analytical and troubleshooting skills.My desire is to offer these new skills plus my vast and varied experience to some fortunate enterprise. Along with my analytical skills, quest for knowledge, quick study and dogged pursuit of problems, I would be a positive asset to your organization.

EDUCATION

Python – 8/2015- Rice University (online)

Excel Certification – 6/2015 – Robust IT (online)

SQL Certification – 6/2015 – Robust IT (online)

Dell, HP and Lenovo certification - 9/2014 web based training

CompTIA A+ PC Technician   certification ID COMP001007757362 –  November 2008  

Computer Forensics Certificate - Century College, White Bear Lake, MN - December 2008

 Bachelor of Arts, Mathematics with History minor -University of Minnesota, Minneapolis, MN-June 1972

Secure360 Conference - 9 CEUs May 2010

Century College – 9 credits Linux, 3 credits CCNA, 16 credits Computer Forensics 3.53 GPA –September 2007 – June 2009

New Horizons – 40 hours 7/6/2009-7/10/2009 – Ethical Hacking and Countermeasures (CEH)

Secure360 Conference - 3 CEUs May 2009

Minnesota High Technology Investigation Association conference - 18 CEUs April 2009

 Continuing Education:  Unisys (up to 2007)

         800+ classroom hours in courses ranging from ASCII COBOL to UNIX (complete details available on request)

EXPERIENCE

Taj Technology/Best Buy Corporate -4/2015 to present – Data/Forensic Analyst Richfield MN – Work in E-Discovery area of CSIRT department on litigation hold laptops and PCs. Collect forensic evidence from custodian systems using EnCase software and Excel spreadsheets. Use ServiceNow and Archer ticketing systems/data bases for tracking work. Use Tableau Forensic Duplicator to erase disk drives and Forensic Firewire Bridge to collect MacBook Pro files. Use of Robocopy to backup server/desktops for forensic data. Use of Microsoft Office365.

Marathon/Par Technology – 10/2014 – 4/2015 - Field Engineer (part time) 5 state area - Serviced PCs, printers, POS systems and Kitchen Video Systems(Windows XP Pro) and servers(Windows 2003) for Par Technology customers (McDonalds, Subway, Pizza Hut , etc.) throughout the 5 state area. Work included diagnosis, troubleshooting, repair, preventative maintenance, reimaging (RAID) , installation and insured PCI compliance. Work involved Clarify ticketing system.

Abbtech/Xcel Energy – 9/2014-10/2014 – Post Migration Technician Minneapolis MN – Addressed user tickets (HP Service Manager ticketing system) concerning problems relating to Windows 7 and Microsoft Office 2010 tier 2 helpdesk. Diagnosed and found solutions to migration problems relating to MS Access, MS Excel, MS Word, MS Outlook and printer configuration. Used SQL queries to refine searches. 5000+ users.

Insight Global/Blue Cross Blue Shield- 6/2014 -9/2014 – Service Desk /Desktop Services Eagan MN– Answered calls on 700+ products and 10000+ users worldwide. Specialized on Citrix and VMWare virtual desktop clients. 300-600 calls per day for a group of 18 people at Service Desk. Service Now/IT2B ticketing system. Active Directory, SCCM, Peer to Peer file sharing, cloud storage, Citrix and VMware, Lotus Notes, Remote Desktop, VIP, Juniper, SAP, IBM mainframe and UNIX servers. Windows 7 and XP migration, Office 2013, 2010 used extensively. Desktop Services –MAC, break/fix. Setup laptops, monitors and desktops. Installed software and applications via SCCM for distribution and removed outdated versions. Desktop Services – (tier 3 helpdesk) incident follow up. Diagnosed and found solutions to migration problems relating to MS Access, MS Excel, MS Word and MS Outlook. Used SQL queries to refine searches. Office365, reset user passwords on SAP, AD and Outlook – tier 2 helpdesk. Used AD, Citrix and LANDesk for migration and assisting users via Remedy ticketing system and SQL queries. 2000+ in plant users with 10000+ other users worldwide.

SmartSource/HB Fuller-5/2014 –6/2014 - Help Desk Tier1/2 and Migration Specialist Vadnais Heights MN – Migration of Window XP Professional to Windows 7 Enterprise and MS Office 2007 to 2013 and Office365, Peer to Peer file sharing, cloud storage, reset user passwords on SAP, AD and Outlook – tier 2 helpdesk. Used AD, Citrix, Remote Desktop and LANDesk for migration and assisting users via Remedy ticketing system and SQL queries. 450+ in plant users with 1000+ other users in North America.

Peak Systems/UBS 4/2014- Win7/Office 2010 Migration Specialist St Paul MN – Migrated UBS St. Paul office from Windows XP/Office 2003 to Windows 7/Office 2010 – 60+ users – 2 days

Computech/NCR – 2/2014 – 4/2014 – Service Technician/Customer Engineer Twin Cities area MN - Serviced PCs, printers, and POS systems for NCR customers (Walmart, Target, Cub, Sears, etc.) throughout the Twin Cities. Included diagnosis, troubleshooting, repair and preventative maintenance using Remedy ticketing system on Blackberry RIM smartphones.

CompuCom/T-Mobile 6/2013 -2/2014 – IT Administrator Edina and Twin Cities area MN- Single point of support for all 700+ T-Mobile windows systems in Twin Cities area. Includes all retail stores and Regional Business Office – sales and engineering. Included PCs, laptops, POS systems, ATMs, printers and network. Used Clearvision \Clarity \Remedy software ticketing systems for break/fix and IMAC status. Use of MS Office 2010/2007, Citrix, SharePoint, SCCM, Active Directory, peer to peer filing sharing, PowerShell, VPN , Remote Desktop, Windows XP and Windows 7 on a daily basis –migration of Windows XP to

Windows 7 and MS Office 2007 to MS Office 2010. SCCM was used to determine configuration on remote PCs, to do updates, installation of packages/applications and reimage remotely.

Apex Systems 6/2013 3 weeks - Windows Migration Specialist Minneapolis MN - Migrated Park-Nicollet Medical Clinics from Dell XP to HP Windows 7 using PowerShell and VB Scripts.

DISYS 5/2013 - 3 days – Windows Migration Specialist St Paul MN- Migrated 30 users from windows 7 applications.

GO2IT 4/2013 - 1 day - Service Technician Woodbury MN- Installed IBM rack server at Hartford Insurance Woodbury.

SmartSource Inc./Hartford Ins. Oakdale MN – 1/2012-4/2012 - system admin - backed up and updated Apple Mac server for graphics department at Hartford Insurance corporate office.

Frost Byte Inc.  1983 to 12/2013 Lake Elmo, MN

Part-time Programmer, Consultant, PC Technician, Sole Proprietor  

         Build, sell, install, upgrade, repair, refurbish, remove malware, and recover data on PCs and laptops.  Wrote BASIC program to transfer income tax forms directly to IRS. Wrote BASIC program for sanitation company data base for propose of tracking garbage carts.  Installed and serviced PCs and software at property management firm. Specialized in laptop troubleshooting, repair, refurbishing and included motherboard replacement, DC power jack replacement and LCD screen replacement.

Home office consists of a peer to peer network and standalones of 4 laptops and  4 desktops on Windows 8, Windows 7, Vista, XP Pro , Windows ME, Windows 98 Windows 95 and Windows 3.11 plus Linux OS distributions - Redhat, Ubuntu, Mint, Backtrack, Kali, Fedora and SUSE. Also Apple MAC Tiger OSX 10.4

Barrister Global Systems Minneapolis MN – 6/11/2012 – 7/6/2012 – System Support - trained for Johnson & Johnson Minneapolis site support via Xerox – training includes site support, ISO 20000, ITIL v3 certification, LOTUS, app support, etc. I terminated contract when Bannister failed to honor our initial wage agreement.

Level 3 PC - 9/1/2010 - 10/15/2010 - part time PC field technician Roseville MN– replaced power supplies, migrated users to new PCs, installed PC software, solved user problems.

Computer Troubleshooters of the St. Croix Valley Lake Elmo MN - 6/15/2010 - 7/30/2010 part time PC Technician , System Administrator – installed users , removed viruses, upgraded hardware, solved user problems. Installed Windows 2003 servers.

ITT Technical Institute Woodbury MN – 9/15/2008 – 10/15/2008 – Adjunct Professor - taught introductory LAN networking

Minnesota Central Bus Co. Stillwater MN – 9/2009-3/2013 - school bus driver for Stillwater Area school district students K – grade 12. IT support for bus terminal – support for Windows server and end user PCs.

Buttered Toast Productions Willernie MN – 9/2011–6/2013 limo driver

Century College – 3/2008-12/2008 – internship – White Bear Lake MN Computer Forensics lab. Set up classrooms via Ghost for VMWare simulation of Windows Servers for computer forensic classes.

12/17-19/2008 – Demonstration and lead technical support at ISLET (Investigative Science and Law Enforcement Technology) convention for Century College at Ramada Inn Bloomington MN.

 Unisys Roseville MN -career until June 2007

 Senior Software Engineer - 1994 -2007 - Onsite support at LTSA in Wellington New Zealand as an OS generalist for 3 months to migrate customer to new system and improve performance to acceptance level. 

Designed, developed and implemented a program to track field escapes and feed them back into our testing process.  Improved the stability of the Unisys Operating System.

Led project that gathered tests for departments MS Windows test effort and designed framework for their use. Only test vehicle for MS Windows at Unisys.

Headed special group effort to automate our testing via COTS automation tools.  Shortened test cycle duration.

Evaluated tools from Mercury Inactive, SQA (Rational/IBM) and Compuware.  Decided upon the SQA automation tools and led effort to incorporate its use in our testing.

Onsite support for Rational/IBM Robot load testing effort at Virginia Beach VA in conjunction with the LA County Tax system development. 

Composed and executed tests on OS2200 mainframe compilers(C, FORTRAN and COBOL), JAVA, JBOSS and Eclipse and a variety of Unisys custom PC based products which included  Programmers Workbench (a PC based IDE for 2200 mainframe programs) and SLAR(PC based 2200 mainframe log retrieval and analysis program). Testing resulted in improved quality and stability of the products.

Volunteered for a reduction in force (layoff) and accepted June 2007.

 Manager, Application Testing - 1991-1993 Promoted to manager of, the Application Test group within SST. Group consisted of 11 highly skilled testers tasked with simulating customer applications to use for software system test purposes.  

Software Engineer -1986-1991 Initial member of group (Software System Test) formed to gather products from all 2200 developers and release to the field at the same time.  In addition, test all the products together to find any incompatibilities. Setup the framework do accomplish this testing.

 Systems Programmer - Returned to Field Support analyzing customer problems, supplying remedies including technical phone support. On-site support at Gulf Oil-Pittsburgh and NASA-Slidell.

Systems Programmer - Transferred to Operating System Development department.  Major responsibility included magnetic tape labeling handler and facilities alias handler.  Last position was on the transaction processing team. All programming done at the assembler level.

Systems Programmer – Graduated from the University of Minnesota. Accepted systems programmer position in Field Support and Continuation department at Sperry Univac.   Analyzed customer problems and supplied remedies and technical support.  Submitted possible fixes to development department.   Onsite support at Social Security Administration-Baltimore(2), Texas Department of Human Resources-Austin, NBC-NYC, Shell Oil-Houston(2), Bechtel Engineering- San Francisco(2)  and LA Unified School District.  All in support of Sperry Univac large scale mainframe systems.

Systems Analyst -Promoted to systems analyst - worked on customer benchmarks on large scale mainframes - configuring system software and improving overall system performance to meet /exceed benchmark requirements.

 Computer Operator - computer operator on Remington Rand Univac large scale mainframe computer systems in software/hardware development center –mounting tapes, loading printers and operating console.

UFE - 1996 to 1998 Stillwater, MN

Computer Operations Technician (part-time evenings)

         Responsible for backing up and cycling 8 computer systems running under UNIX and Novell OS.

Globe College of Business - 1990 to 1991 St. Paul, MN

Computer Science Instructor (part-time evenings)         Taught classes in basic personal computers and word processing.  Basic computer instruction consisted of basic hardware, fundamentals of MS-DOS, MS Windows 3.11 and word processing with Word Perfect. 

Memory Banque - 1980 to 1982 St. Croix Mall Oak Park Heights, MN

Sales Rep and Programmer (part-time evenings)

         Sold HP, Wang, and Franklin computers plus software.  Also debugged and wrote BASIC programs on Wang computer for St. Cloud car dealership. 

Twin City Office Systems - 1978 to 1979 Maplewood, MN

Programmer (part-time)

Basic programmer - rewrote a medical billing program on an Ohio Scientific PC.  

 

COMPUTER SKILLS

 Machines: IBM compatible PCs, Mac, Apple II’s, UNIX, Unisys 2200s, WANG, Ohio Scientific, Sun servers, HP servers, Dell Servers.

 Languages: BASIC, COBOL, FORTRAN,  various ASSEMBLERS, PASCAL, C, C++, Visual C++, RPGII, SSG, ALGOL, Visual Basic, VB.NET, HTML, JavaScript, Java, Visual J++

 Programs/Applications:   EXCEL, LOTUS-123, Lotus Notes,  Dominos, TimeLine, MS Project, Visual Cafe, FrontPage, MS Access,  PowerPoint,  IBM\Rational(SQA) products , Mercury Inactive products, Eclipse, Hibernate,  J2EE, JBOSS, VMWare workstation & server, Wireshark, FTK, SleuthKit, Winhex, Helix , Aircrack, Nessus, EnCase, MS Office(2003, 2007,2010,2013), MS Office 365, LYNC ,SCCM, CITRIX, Sharepoint, Active Directory, VPN, RDP, LANDESK

 Operating Systems: CP/M, MS DOS, Windows 3.1, Win95/98/ME, Windows NT3.5/4.0/2000/XP/Vista, Windows 7/8/8.1/10, PRODOS (Apple), UNIX, Unix ware , Linux(SUSE, Ubuntu, Red Hat, Fedora, Backtrack), OS2200(Unisys

mainframe), MVP(Wang), Novell, Mac OS X, Windows Server 2003(3 credits 2009), Linux Administration(3 credits 2009 Century College), Cisco Networking (9 credits 2009 Century College), Active Directory (3 credits 2009 Century College)

   

AFFILIATIONS

Phi Theta Kappa member 2009-

ASIS International member 2009-

University of Minnesota IT Mentor 1999 – 2006

Member UPCC - Unisys Personnel Computer Club 1983 - 2000

Member SQA User Group 1999 - 2001

Member Lake Elmo Lions 1996 – 2013

Member Lake Elmo Jaycees 1977 - 1996Member Mini'appl'les - Minnesota Apple Computer Users Group from 1979 to 1993

 AWARDS/INVOLVEMENT

Community Activity Director – De-Hackers Computer Forensic Club Century College 2009-2010

Lake Elmo Lions 1997-2012 - Board of Directors, Vice President, President , webmaster

President/Team Coordinator Unisys T.R.A.M. team 1997- 2007

President/Coordinator Unisys Running Club 1996- 2005, captain Unisys Twin Cities Marathon team

CPR certification 1989

FIFA certified soccer referee 1988

Unisys Achievement Award 1988

President of the Lake Elmo Jaycees 1983/4

Race director Lake Elmo Huff N Puff Road Races 1978-present

St. Croix Valley youth coach - soccer, softball, basketball 1976-1991

Certified High School wrestling referee 1973