Road to ERP Innovation - doag.org · [email protected] The Direct Selling World is dynamic,...
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Road to ERP Innovation Oracle EBS Deployment Planning in the European Region Oliver Meidl DOAG 2014 Business Solutions Conference Berlin, October 22, 2014
Transcript of Road to ERP Innovation - doag.org · [email protected] The Direct Selling World is dynamic,...
Road to ERP Innovation
Oracle EBS Deployment Planning in the European Region
Oliver Meidl
DOAG 2014 Business Solutions Conference
Berlin, October 22, 2014
Determining the best possible Deployment ApproachERP Deployment as a Transformational Journey
1 Direct Selling Industry
2 ERP Deployment
3 OurJourney
The Direct Selling World is dynamic, intense, and closest to the customer
“Direct selling is a method of marketing and retailing goods and services directly to the consumers, in their homes or in any other location away from permanent retail premises.”1
1 Definition according to European Direct Selling Association, www.seldia.eu
• Business Opportunity• Customer Satisfaction• Winning Trust
An ERP Implementation in the Direct Selling Industr y is a Turning Point with important RealizationsA multi-national retail business environment is complex, challenging, and rewarding!
Amway Business Center Bucharest
Supplier
Customer
Business Owner
Retail Customer
Standardizing Back-office Processes
Setting Simple Standards helps…Some things have to be “black & white” to be internalized
Procure to PayOrder to CashRecord to Report Design to Deliver
Shared Service Partner Systems
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AgreeGlobal Design
Process Scope
HarmonizationOpportunitiesHarmonizationOpportunities
PerformanceMetrics
value add
solution fit goal setting& feedback
IdentifyStandards
Technology Stack
Process ModelBusiness
Process Model
ProjectMethodology
organization
integration phase gate
Deployment Objective• Start with success• Deploy medium size markets with
low to medium complexity up front
Going forward…• Allow for a learning curve in the
course of going through deployment waves
• Later roll-ins will be reconfirmed based on experience
Not everything is perfect from the very beginning…Setting expectations that the ERP solution evolves, as it deploys into markets
Learning Curve
Sol
utio
n M
atur
ity
Define Business Processes
Deploy Solution
AddLocalization
Create Core Solution
Pilot RolloutGlobal Design
Harmonization
Decision
Aware-ness
Prod.Support, Techn. Upgrade
Process Harmonization
SolutionsInventory
Data Cleansing
Global Business Process
Pre-Deployment
Preparation
Deploy
Stabilize
Process Design Workshops
The Road to ERP Deployment can be rocky…Achieving the turnaround in order to get back on the road to success
Regional Rollout
Reset
Rescope
Replan
EBS 12.0.4 EBS 12.1.3
Replacement Core System Replacement
Study
New SolutionArchitecture
Determining the best possible Deployment ApproachDeployment Drivers help translate the ERP scope into a Prioritization Model
Functional Complexity • Legal Entities• Regulatory Compliance• Process Changes• External Integrations
People Impact / Capacity Planning• Number of people affected • Skill Set / Staff Maturity & Experience• Deployment Team size• Number of End Users to be Trained
Business Risk• Size of Sales Force• Transaction Volume by Sales Channel• Alignment with other Projects• Alignment with Partner Systems
Geography Impact• Reporting Areas• Supply Chain Sourcing• Locations and Support Locations• Language Barrier / Alphabet
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Achieving a business-driven transformational journe yFull integration of business functions into the ERP preparation
Develop Business Processes
• Define and validate future process flows
• Define and validate business requirements
• Participate in setting KPIs
• Identify potential workarounds
• Confirm final processes
Supply ChainFinance Sales
Ensure Data Quality
• Perform Data Cleansing
• Validate Data Conversion
• Get information ready to move
Supply ChainFinance Sales
Test the Solution
• Identify business scenarios (use cases)
• Participate in solution testing cycles
• Detect potential design gaps
• Support defect resolution
Supply ChainFinance Sales
Understand and Support
the Transformational Journey
• Stakeholder Commitment & Prioritization
• Change Agent & Super User Network
• End User Training, Feedback & Recognition
All
Use the Solution
• Adopt modified day-to-day processes
• Leverage efficiencies from automation &
integration
• Accept the change as the new normal
Supply ChainFinance Sales
Bu
sin
ess
R
ea
din
ess
Making business functions comfortable with not acting as a customer but as an owner of a successful deployment
Three P’s summarize ERP Success FactorsLessons Learned from ERP Deployment
� Prioritization, awareness, and full transparency with business leadership: Executive support!
� Preparation of data quality, process harmonization, solution design, build, and testing with business functions: Business engagement!
� Passion for what we do, driven by responsibility and understanding of the business we operate: Personal commitment!
The Deployment completes and sets the basis to leverage business benefits
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Create Base Solution
Complete Integration with Regional Setup
Take on Volume and Complexity
Focus on Critical Mass
Conclude and Leverage
An ERP Implementation echoes many qualities of the Direct Selling Industry
“Enterprise Resource Planning (ERP) is a business strategy that integrates common processes and information across departmental boundaries.”
• Operational Improvement as an
Opportunity for the Business• Customer Satisfaction from
setting the right Expectations and delivering to them
• Winning Trust as main driver of effective Change and overcoming natural hesitation
