RMQC 2013: The Essentials of Change
description
Transcript of RMQC 2013: The Essentials of Change
The Essentials
of Change
Ed Powers, COO
The Giving Plan, LLC www.g2gcollection.com
970-235-0078
Rocky Mountain Quality Conference 2013
Lean Six Sigma Presentation
Lean Six Sigma Presentation
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A B C D E F
Factors
Lean Six Sigma Presentation
Proposed solution:
• 3x faster
• 70% reduction in cost
• 8:1 ROI
A few months later…
John Kotter
• Professor of Leadership, Emeritus at the Harvard
Business School
• Co-founded Kotter International
• 20 years studying leadership and change
Kotter’s Assertion
Source: Kotter, J. P. and Cohen, D.S. (2002). The Heart of Change: Real-Life Stories of How People
Change Their Organizations
“People change what they do
less because they are given
analysis that shifts their
thinking than because they
are shown a truth that
influences their feelings…
The flow of see-feel-change
is more powerful than that of
analysis-think-change.”
Why?
Innovators Laggards Early
Adopters
Early
Majority
Late
Majority
Source: Rogers, E.M. (2003). Diffusion of innovations.
Emotional Reactions
Deming Was Right... Again!
“Remove barriers
that rob people of
pride of
workmanship.”
Source: Deming, W. E, (1982) Out of the Crisis
Other Examples
• Show a videotape or play a phone
recording from an angry customer
• Display a photographic montage of piles of
company waste in a landfill
• Read aloud anonymous comments from
the employee survey
• Watch a user struggling to learn your new
software application over a remote TV link
Exercise
• Get acquainted
• Discuss current or new projects that are
(or may suffer from) losing momentum
• Brainstorm creative ways to “show,” not
“tell,” that can prompt people to act
• Choose the best example
• Present
Kotter’s 8-Step Process
1. Increase urgency
2. Build the guiding team
3. Get the vision right
4. Communicate for buy-in
5. Empower action
6. Create short-term wins
7. Don’t let up
8. Make change stick
Examiner Benefits
• Learning
• Networking
• Giving back!
Contact Jim Walker,
Award Program
Director:
www.rmpex.org
Summary
• Remember Kotter: “The flow of see-feel-
change is more powerful than that of
analysis-think-change.”
• Show, then tell
• Lead the change
• Consider volunteering with Rocky
Mountain Performance Excellence
(www.rmpex.org)