Ringway Highway Liaison Meeting

presentation

Rob Payne – Service Integration Team Leader

The Scope of the HST ContractThe Highway Service Term contract of approximate initial value

£30-35M pa which covers:

• Cat 1, 2 and 5 – Contractor Directed Services

– Emergency response, First line reactive repairs, Planned minor

highway repairs and improvements, Holistic street lighting

management service, Cyclical and routine maintenance for grass,

drainage, safety barriers, street furniture, pumps and Winter Service

• A variable quantity of medium and large improvement schemes

(Cat 3 – HLB or Cat 4 works) on a design and build basis

• A variable quantity of carriageway maintenance, footways and

drainage (Cat 4 works) on a design and build basis

• The provision, management and operation of intelligent traffic

systems including traffic signals

Fundamentals of the HST Contract

A fundamental move from Reactive to Planned works

facilitated by:

• A holistic approach to defect management based on asset

intelligence:

– Indentifying both Cat 1 and Cat 2 defects in a single inspection

• Reviewing Cat 2 Work Pools monthly (Reactive Asset

Management) with a view to:

– Preparing planned interventions

– Diverting works to the Cat 3 (Member funded) programme

– Diverting works to the Cat 4 (Structural Maintenance) programme

The Ringway Team

The role of the Ringway DSA

“To liaise with the local community across the whole HST service

and manage the effective implementation of the Cat 3

programme at a local level”

The role of the Ringway LNT

“To gather network intelligence through targeted condition

surveys, interaction with stakeholders and close liaison with

Safety Inspectors and the Supervisors who will deliver the

Countywide Services in the area”

Who does what?

HCC

• Ensuring localism

agenda is delivered

across the whole

service

• HCC procedure and

policy enquiries

• Cat 3 process (pre-

commitment stage)

• Enforcement issues

Ringway

• Ensuring localism agenda is delivered across the HST contract

• Contractor Directed Services (Cat 1, 2 & 5) enquiries

• Cat 3 process (post commitment stage)

• Network condition monitoring

Enhanced coordination of works

The Operations Hub is central to Ringway’s approach to

coordinating Contractor Directed Services in

Hertfordshire. The role of the Hub is to:

• Centrally prioritise all works to minimise network disruption

• Mobilise emergency and reactive gangs

• Link with the HCC ITCC to enable a coordinated Network

Management approach

• Provide real time information from eServe to CONFIRM

• Co-ordinate “out of hours” support arrangements

• Improve journey time reliability

Customer

sees a defect

Fault Reported Call Centre (0300 1234 047)

or

Online – Herts Direct

Ringway (Hub) Assessment made using HCC

Defect Management Policy

Cat 2 (Non Safety Related) Med / Low Priority defect(s) passed to HCC HLO for

consideration under county member Cat 3 Budget

Cat 1 (Safety)urgent / safety

Related faults – goes straight

out to be actioned on the ground

Cat 2 (Non Safety Related) Ringway DSA to ‘Assess

and Decide’ using HCC policy and criteria

priority status and develop programme

of work for high priority

Passed to 3rd Party e.g. electric, gas,

District / Borough issues

IWP/ FWP Checked against - to

identify any links or promote

New scheme via

(Cat 4)

If not delivered via Cat 3Ringway re-consider

later that financial year