Right job, right opportunity and right application series: Interview techniques Sarah Dudney * Karen...

Right job, right opportunity and

right application series: Interview techniques

Sarah Dudney * Karen Hale

Quick Quiz

1. How much time do you spend planning for an interview ?

30 minutes/ 3 hours / 3 days2 When you plan for an interview are you also planning

for a specific outcome?3 Do you prepare specific questions for the

interviewer?4 How do you prevent candidate fatigue for multiple

interviews ?4 Do you plan to do follow up with your interviewer?

© Ignite, Sarah Dudney and Karen Hal le November 2012. All rights reserved

Building Rapport – the secret?

1Give attention

2 Listen to understand

3 then respond

© Ignite, Sarah Dudney and Karen Hale November 2012. All rights reserved

Ignite CFA networking challenge

You now have 5 minutes and two questionsTurn to your neighbour ....


Potential - interference = performance


Sports psychology and the art of the interview

Where might performance inhibiting inference come from?

• Potential lack of self esteem

• Overly self conscious

• Unclear self image

• A negative past experience


Sports psychology and the art of the interview

Non verbal more believable Non verbal is continuous broadcast

83% Vision(55% Facial expression)

11% Hearing (38% Vocal tones)

6% Everything else

In The Witness Box - Information Processing

Studies by Dr. Albert Mehrabian at UCLA revealed that when we try to convey meaning through our communication with others, the majority of our message is communicated nonverbally and through voice and facial expression. Approximately seven percent of the message is communicated by words.

1 ) Your body language

2 ) Your voice


Other forms of interference and how to remove them

1 ) Keep your nerves under control, When you are nervous people do compensatory body actions (eg legs stretched out)

2 ) Engage! Listen to what is being said to you So get involved. ....


Successful body language

• Understanding nonverbal communication can help us communicate better.

• We avoid misunderstandings. • We are clearer in the meanings we transmit

• Eye contact• The handshake• Confident and calm• Energy • I hear you• My space• The line of travel• Adaptors


Body language and conversation need to be in synch


Your voice..... It ain’t what you say it is the way you say it ....

Check list for your voice

• To Sound Positive• Add speed• Be expressive• Gesture along with key words

• To Sound More Powerful• S L O W DOWN.......• Use pauses and speak softly (occasionally)• Eliminate fillers eg “you know“ “UM”• Resist the urge to think out loud (so use pauses)

© Ignite, Sarah Dudney and Karen HaleNovember 2012. All rights reserved

Articulating great questions

• Show curiosity, sector knowledge and business sense

• What is new, what is different in the organisation who is interviewing you ?

• Get behind the job title of the interviewer- build parity

• Build courage through practice

• Lets list some now : Exercise in pairs


Responding well to questions

• Show conviction and clarity of thought• Answers need to be specific, concise and show your spark

• Where and how have you done well professionally? Why?• Where do you need to develop ie your unrealised strengths and

your weaknesses ? (see our last talk 23rd October)

• Be alive to the risk of fundamental attribution error as you give account of yourself

• Have patience – not everyone is a trained interviewer or indeed enjoys interviewing


Challenging Questions

• Challenging questions are usually defined by:AmbiguityControversyand sometimesInappropriate intrusion CynicismAll in different degrees • Challenging questions are often thrown in to test for a

reaction• Best tactic is to deploy judgement and diplomacy


Interview Role play - context

• Capital Integrated is an investment company with 2 500 employees world wide. It is publicly listed and its share price has dropped 70% in last 4 years.

• It has an investment arm as well as a private bank in London, New York and Hong Kong.

• Pre crisis it was ranked in top 10 globally however as a result of the economic crisis this is now ranked 33. Between 2008 – 2011 it has had a new CEO every 2 years and is under constant scrutiny from regulators.

• This organisation is seen as offering competitive compensation packages and is working hard to improve its employer brand and credentials .

17

What do successful athletes do ?

Managing your state is critical before any interview, meeting or presentation...


Sports psychology and pre match prep

Your Action Plan• What will you elect to do after our presentation?1. ............................................2. .............................................3. .............................................• When?• How?• What might be in your way? And how to resolve this?

19© Ignite, Sarah Dudney and Karen Hale November 2012. All rights reserved

Speaker Background About Sarah Dudney and Ignite

• Sarah Dudney established Ignite in 2011 in response to client demand for more contemporary and relevant business and career coaching in the investment management industry.

Ignite’s work includes:– Career coaching with particular focus on those in career transition in investment and banking– Business coaching for individuals and teams in the investment industry – Learning and development for City based firms encompassing topics such as Impact and

Influence to Leadership without Authority

• Sarah Dudney has 11 years experience of search in the City of London working with asset management houses, banks and family offices in EMEA and North America.

• Over the past six years Sarah has written on career management, recruitment and related issues in financial services for Financial Times, Investment Pensions Europe, Professional Investor and Global Investor.

• Her earlier career was spent in Edinburgh working for AEGON in a corporate planning role.

• Sarah is a Meyler Campbell accredited Business Coach.

[email protected] Mobile : 07793204220 www.ignitecareer.com 20© Ignite, Sarah Dudney Karen Hale October

2012. All rights reserved

mailto:[email protected]

Speaker Background

About Karen Hale and Ignite

• Karen joined Sarah in 2011 in response to client demand for more contemporary and relevant business and career coaching in the investment management industry. Ignite’s work includes:– Career coaching with particular focus on those in career transition in the City and related fields– Business coaching for individuals and teams – Learning and development for City based firms encompassing topics such as Impact and influence to Leadership

without Authority

• Karen has significant experience of advising business leaders from many different sectors on how to create and develop their own consistent business image.

• She consults leading global banks, private banks and family offices, • She also advises on media presentation for the digital age and works with a leading

financial lobbying group on their media presentation.• Karen also is a guest speaker at the London Business School on business image.

[email protected]• Mobile -07956626740• www.ignitecareer.com

© Ignite, Sarah Dudney and Karen Hale March 2012. All rights reserved

Right job, right opportunity and right application series: Interview techniques Sarah Dudney * Karen...

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