RHM Rev 4 Issue Feb 2013

RAMP HANDLING MANUAL

(RHM)

GROUND OPERATIONS


(RHM)

GROUND OPERATIONS

CONTROL COPY

Revision shall be studied and implemented immediatly upon receipt and be inserted on first opportunity. Date : 1 Feb 2013 Revision : No. 04 to Garuda Indonesia Ramp Handling Manual • This Revision letter is replacing the previous revision letter number 03 • RHM Revision No. 04 effective from 14 February 2013

No. Chapter Page Issue

Remarks Out In

1 0.2 1-6 4 5 Updating List of Distribution 2 0.4 1-6 4 5 Updating List of Effective Pages 3 0.6 1 1 2 Updating Control Page

4 4.5 1-2 3 4 Removing Standard Ground Time for Narrow Body Aircraft 40 minutes

5 10.2.03 2 2 3 Adding “no” to point (h) Fueling with Passenger Onboard or (Dis)embarking

Check out all revision to ensure all content updated. Question in respect to this Revision or Information contained here, shall be

directed to : Unit Syspro & Authorization_Ground Operations Dept. (OGS)

Operation Center II Bldg 3rd floor_GOC. GA City Area_CGK. BUSH 19120 - Indonesia

Ph : +62-21-5501270 jidom : 2571 , Fax: +62-21-5501108 [email protected]

Complete and return the acknowledgement slip and/or shipdoc and/or e-mail and/or telex that stated about the this revision has been compiled properly.

Cengkareng, 18 January 2013 SM. Syspro and Authorizations

IMAM ARIEF

mailto:[email protected]�

i - CORPORATE SAFETY POLICY

Date : 23 Feb 12 RHM : i Issue : 1 Page : 1


i - CORPORATE SAFETY POLICY

Date : 23 Februari 2012 RHM : i Issue : 1 Page : 2


INTENTIONALLY LEFT BLANK

0. CONTROL 0.0. Preface

Date : 1 Feb 13 RHM : 0.0 Issue : 5 Page : 1


P R E F A C E This Ramp Handling Manual is produced to provide guidance to those who assigned to perform operational functions within the scope of ground handling operations of handling passenger, baggage, cargo and mail, as well as GSE operations, aircraft marshalling and other business process in the air side of the airport. This manual shall be implemented in conjunction with Station Manual (SM), Aircraft Handling Manual (AHM), Basic Operations Manual (BOM)and other related company manuals, as well as airport local regulation. The controlled copies of this manual will be distributed to the related Vice Presidents and Senior Managers, GM Branch Office, all Station Managers. All recipients will be orderly listed by SM. Syspro & Authorization. This manual will be subjected to review. The revision will be published by the Syspro & Authorization Unit. The Ramp Handling Manual is property of PT. Garuda Indonesia. Promulgations to the third parties or reproduction of its content in any form and by any means, either wholly or in part, is strictly prohibited without written permission and authorization from VP. Ground Operations (JKTOG), except for inspection purposes by competent personnel or authority. Should there are any inquiries with regard to content(s) and/or missing page(s)/revision(s) of this manual, please contact to:

Syspro & Authorization Unit ( JKTOGS ) Operation Center II Building, 3rd Floor Garuda City, Soekarno Hatta International Airport Cengkareng 19120, Indonesia P.O. BOX 1004 TNG BUSH Phone : 62-21-5501270 Fax. : 62-21-5501108 SITA address : JKTGAGA E-mail : [email protected]

0. CONTROL 0.0. Preface



This Ramp Handling Manual is effective since the signage date.

Jakarta, 18 January 2013 PT. Garuda Indonesia (Persero) Tbk VP GROUND OPERATIONS 0 0 0 0 9 9 CAPT. TRIYANTO MOEHARSONO

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0. CONTROL 0.1. Table of Content

Date : 4 Jan 10 RHM : 0.1 Issue : 2 Page : 1


TABLE OF CONTENT i CORPORATE SAFETY POLICY 0. CONTROL 0.0. PREFACE 0.1. TABLE OF CONTENT 0.2. LIST OF DISTRIBUTION 0.3. RECORD OF REVISION 0.4. LIST OF EFFECTIVE PAGES 0.5. INDEXING SYSTEM 1. INTRODUCTION 1.1. GENERAL 1.2. OBJECTIVES 2. GLOSSARY OF TERM 2.1. TERM OF DEFINITION 2.2. ABBREVIATION 3. RAMP HANDLING 3.1. RAMP AREA 3.1.1. General 3.1.2. Ramp Requirement 3.1.3. Apron Illustration 3.2. BASIC PRINCIPLES 3.2.1. Ramp Handling Basic Principles 3.2.2. Basic Control Principles 3.3. RAMP ORGANIZATION 3.3.1. General 3.3.2. Ramp Handling Function 3.4. RAMP COORDINATION 3.4.1. Ramp Coordination Flow Chart 3.4.2. Coordination Sheet 3.5. AIRLINES CONTROL NETWORK IN THE RAMP SIDE 3.5.1. Airline Control Network Illustration 3.6. RAMP ORGANIZATION IN STATION OPERATIONS CONTROL

: 23 Feb 12 : 3




3.7. Ramp Activity 3.7.1. Ramp Activity Classification 3.7.2. Ramp Activity Checklist 3.8. RAMP PERSONNEL QUALIFICATION REQUIREMENT 3.8.1. Mandatory Training 3.8.2. Optional Training 3.8.3. Experiences 3.8.4. Restriction 3.9. RAMP SAFETY 3.9.1. General 3.9.2. Establish Data Working Area Security Protection 3.9.3. Ramp Safety Target 4. STANDARD RAMP HANDLING PROCEDURES 4.1. GENERAL 4.2. STANDARD RAMP HANDLING PROCEDURES BASED ON SGHA IATA 4.2.1. Marshalling 4.2.2. Parking 4.2.3. Ramp To Flight Deck Communication 4.2.4. Loading/Embarking and Unloading/Disembarking 4.2.5. Starting 4.2.6. Safety Measures 4.2.7. Moving Aircraft 4.3. RAMP HANDLING DEPARTURE CHECK LIST 4.3.1. General 4.3.2. Completion Of The Departure Check List Guidelines 4.3.3. The Departure Check List Form 4.3.4. Responsibility 4.4. STANDARD RAMP HANDLING REPORT 4.5. STANDARD MINIMUM GROUND TIME 4.5.1. Standard Minimum Ground Time Narrow Body (B737) 4.5.2. Standard Minimum Ground Time Wide Body (B747-A330) 5. STANDARD RAMP HANDLING EQUIPMENT AND OPERATION POSITION 5.1. GENERAL 5.2. STANDARD RAMP HANDLING EQUIPMENT 5.2.1. Aircraft Servicing Equipment 5.2.2. Aircraft Movement Equipment




5.2.3. Aircraft Loading Equipment 5.2.4. Passenger Handling Equipment 5.2.5. Crew and Staff Equipment 5.2.6. Cabin / Lavatory Service Equipment 5.2.7. Compartment Equipment 5.3. BALLAST, COUNTER AND OFFICE EQUIPMENT 5.3.1. Ballast 5.3.2. Counter Equipment 5.3.3. Office Equipment 5.4. GROUND SUPPORT EQUIPMENT (GSE) 5.4.1. Technical Handling G.S.E 5.4.2. Station Handling G.S.E 5.4.3. Illustrations 5.5. GSE OPERATOR REQUIREMENT 5.6. POSITION OPERATION OF LOADING AND SERVICE EQUIPMENT 5.7. GROUND HANDLING ACTIVITY 5.7.1. General 5.7.2. Sequence of Ground Handling Activity 5.7.3. Time Margin on Various Activities 6. AIRCRAFT LOADING AND UNLOADING 6.1. GENERAL 6.2. NARROW BODY AIRCRAFT TYPE 6.3. WIDE BODY TYPE AIRCRAFT 6.4. LOAD DISTRIBUTION 6.5. AIRCRAFT LOCATION 6.5.1. Standardization of Terminology 6.5.2. Numbering Holds, Compartment and Sections 6.5.3. Maximum Package Size 6.5.4. Loading Instruction Report 6.6. AIRCRAFT LIMITATION 6.6.1. Aircraft Structure Limitations 6.6.2. Running (Linear) Load Limitation 6.6.3. Area Load Limitation 6.6.4. Aircraft Structure Limitations 6.6.5. Heavy and Bulky Items Load 6.7. LOADING AND UNLOADING OPERATIONS 6.7.1. Preparations 6.7.2. Compartment / Hold Doors




6.7.3. Anti Tipping Procedures 6.7.4. Bulk Loading 6.7.5. Offloading Operations 6.7.6. On load Operations 6.8. SPECIAL LOAD 6.8.1. General 6.8.2. Handling of Special Load 6.8.3. Ties Equipment 6.8.4. Standard Lashing 6.8.5. Built Up boxes of the day old chick on the pallets 6.8.6. Perishables 6.8.7. Incompatibility 6.9. VIP/CIP/EXECUTIVE CLASS BAGGAGE LOADING AND UNLOADING 6.10. SECURITY ITEM BOX AND BULLET BOX 6.11. AIRCRAFT LOADING CHECKLIST 6.11.1. Aircraft Loading Checklist Completion Procedures 6.11.2. Aircraft Loading Checklist Illustrations 7. RAMP HANDLING FOR PASSENGER 7.1. GENERAL 7.2. PASSENGER HANDLING PROCEDURES IN THE TARMAC 7.2.1. Passengers Handling Procedures In The Tarmac 7.2.2. Passengers Cabin Access Doors 7.3. SPECIAL HANDLING FOR INCAPACITATED PASSENGER 7.4. SPECIAL HANDLING DURING RAINY DAY 7.5. RAMP TRANSPORT REQUIREMENT 7.6. AMBULANCE AND MEDICAL LIFT REQUIREMENT 7.7. PASSENGER OFFLOADING SPECIAL PROCEDURES 7.7.1. The Passengers Allowed To Offload With Requirement As Follows 7.7.2. The Baggage Procedures For Offload Passengers Requirement 7.7.3. The Report Procedures For Offload Passengers Requirement 7.8. HANDLING PASSENGER IN EMERGENCY EVACUATION PROCEDURES 8. RAMP HANDLING FOR BAGGAGE 8.1. GENERAL 8.2. BAGGAGE MAKE UP AREA 8.3. RAMP CONTROL FOR BAGGAGE HANDLING




8.4. PREVENTION OF AIRCRAFT DAMAGE 8.4.1. Damage To The Aircraft Due To Ground Support Equipment 8.4.2. Damage to an aircraft during Loading Unloading process 8.4.3. Damage to an aircraft due to spillage of Liquids 8.4.4. Damage to GSE equipment 8.5. GSE SUPPORT AND HANDLING OF SPECIAL BAGGAGE 8.6. RAMP BAGGAGE TRANSPORTATION 8.7. OFFLOAD BAGGAGE PROCEDURES 8.8. BAGGAGE MAKE UP CHECK LIST 8.8.1. Baggage Make Up Completion Procedures 8.8.2. Baggage Make Up Illustrations 9. RAMP HANDLING FOR CARGO / MAIL 9.1. GENERAL 9.2. CARGO / MAIL MAKE UP AREA 9.3. LOADING UNLOADING IN THE AIRCRAFT 9.4. CARGO / MAIL HANDLING IN THE TARMAC AREA 9.5. GSE SUPPORT FOR SPECIAL CARGO 9.6. RAMP TRANSPORTATION FOR CARGO / MAIL 9.7. OFFLOAD CARGO / MAIL PROCEDURES 9.8. CARGO / MAIL BUILD UP CHECK LIST 9.8.1. Cargo / Mail Build Up Checklist Completion Procedures 9.8.2. Cargo / Mail BUILD UP Checklist Illustrations 10. UNIT LOAD DEVICES (ULD), FUELING, SERVICE AND CATERING HANDLING 10.1. UNIT LOAD DEVICES (ULD) 10.1.1. General 10.1.2. Load Category Code 10.1.3. Aircraft ULD Maximum List 10.1.4. ULD(s) Illustration 10.1.5. ULD Control Management 10.1.6. ULD Bulk Weighing and Stowage 10.2. REFUELING PROCEDURES 10.2.1. Before process fueling, this procedure shall apply 10.2.2. Fueling in Progress 10.3. CLEANING SERVICE 10.3.1. Aircraft Interior Cleaning Included 10.3.2. Exterior Cleaning Included




10.3.3. Toilet Tank Servicing 10.3.4. Potable Water Servicing 10.4. CATERING UPLIFT 10.4.1. General 10.4.2. Ramp Activity During Catering Offloading/Loading 10.4.3. Operating of Aircraft Doors 11. DOCUMENTATION, LABELING AND MARKING 11.1. GENERAL 11.2. TYPE OF DOCUMENT 11.2.1. Aircraft / Ship Document 11.2.2. Flight Document Passenger and Cargo 11.2.3. Ramp Handling Document 11.3. TYPE OF LABEL 11.3.1. The Type Of Label That Relate To The Ramp Handling 11.4. ULD BULK LOAD STATEMENT 11.5. LOADING INSTRUCTION 11.5.1. Illustration of Loading Instruction Report For B747-400 11.6. FUELING ORDER FORM 11.6.1. Fuel Order Form Illustration 11.6.2. Delivery Receipt Illustration 11.6.3. Weekly Journal Fuel Uplift Report Illustration 11.7. STOWAGE OF FLIGHT BAG AND COMPANY MAIL BAG 11.7.1. Narrow Body Aircraft 11.7.2. Wide Body Aircraft 11.8. DELAY AND ABBREVIATION CODES FOR AIRCRAFT MOVEMENT AND

AIRCRAFT HANDLING MESSAGES. 11.8.1. Two-Digits Codes (Numeric) Delay Codes 11.8.2. Abbreviation Codes For Aircraft Movement 11.8.3. Aircraft Handling Messages 12. STANDARD GROUND HANDLING AGREEMENT (SGHA), CHARGES AND

SERVICE LEVEL AGREEMENT (SLA) DOMESTIC 12.1. GENERAL 12.2. STANDARD GROUND HANDLING AGREEMENT (SGHA) 12.3. GROUND HANDLING CHARGES 12.4. SERVICE LEVEL AGREEMENT (SLA) FOR DOMESTIC




12.5. GROUND EQUIPMENT AND MAN-HOUR CHARGES 12.6. SERVICE DELIVERY STANDARDS 13. ROUTE AIR NAVIGATION FACILITIES, LANDING FEE AND OTHER CHARGES 13.1. DEFINITION 13.1.1. Route Air Navigation 13.1.2. Landing 13.1.3. Other Charges 13.2. ROUTE AIR NAVIGATION FACILITIES CHARGES 13.3. LANDING FEE 13.4. PARKING FEE 13.5. STORAGE CHARGES 14. GROUND HANDLING PENALTY AND INDEMNITY CHARGES (GHPIC)

DOMESTIC 14.1. GENERAL 14.2. GROUND HANDLING PENALTY AND INDEMNITY CHARGE FORM AND

COMPLETION GUIDANCE 14.3. GHPIC MONTHLY REPORT 14.3.1. General 14.3.2. Report Completion Guidance 14.3.3. Report Illustration 15. APRON MARKINGS AND SIGNS 15.1. INTRODUCTION 15.2. DEFINITIONS 15.3. REQUIREMENTS 15.4. CHARACTERISTIC 15.4.1. Specifications 15.4.2. Recommended Colors 15.4.3. Visibility 15.5. RECOMMENDATION 15.5.1. Service Road 15.5.2. Stand/Gate Safety Lines 15.5.3. “No Parking” Areas 15.5.4. Ground Support Equipment Parking Areas




16. ATTACHMENTS 16.1. GROUND SUPPORT EQUIPMENT 16.1.1. GSE Car 16.2. CHECKLIST FORM 16.2.1. General Checklist for Cabin Crew 16.2.2. Station Disturbance Incident Report

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0. CONTROL 0.2. List of Distribution



0.2. LIST OF DISTRIBUTION

No. Manual Holder Code Unit Document Number 1 President & CEO DZ GRH.06.01.01 2 EVP Operations DO GRH.06.01.02 3 EVP Services DC GRH.06.01.03

4 EVP Strategy Business Development & Risk Management DQ GRH.06.01.04

5 EVP Human Capital and Corporate Affairs DI GRH.06.01.05

6 EVP Maintenance & Fleet Management DE GRH.06.01.06

7 EVP Financial Services and CFO DF GRH.06.01.07 8 EVP Marketing and Sales DN GRH.06.01.08 9 VP. Ground Operations OG GRH.06.01.09

10 VP. Flight Operation OF GRH.06.01.10 11 VP. Operation Support OS GRH.06.01.11

12 VP. Corporate Quality, Safety and Environment Management DV GRH.06.01.12

13 VP. Corporate Security DK GRH.06.01.13 14 VP. Strategic Management Office QP GRH.06.01.14 15 VP. Corporate Secretary DS GRH.06.01.15 16 VP. Human Capital Management ID GRH.06.01.16 17 VP. Hajj CH GRH.06.01.17 18 VP. SBU Garuda Cargo GF GRH.06.01.18 19 VP. Internal Audit DA GRH.06.01.19

20 VP. Service Planning and Development CP GRH.06.01.20

21 VP. Passenger Service CS GRH.06.01.21




22 VP. Customer Loyalty CL GRH.06.01.22 23 VP. Airworthiness Management MQ GRH.06.01.23

24 VP. Aircraft Maintenance Management ML GRH.06.01.24

25 VP. Revenue Management RZ GRH.06.01.25 26 VP. Marketing CM GRH.06.01.26 27 VP. Network Management CN GRH.06.01.27 28 VP. Learning and Development VZ GRH.06.01.28 29 SM. Line Station OGL GRH.06.01.29 30 SM. Syspro and Authorization OGS GRH.06.01.30 31 SM. Operation Standard DOP GRH.06.01.31

32 SM. Performance Control & Quality Assurance DNQ GRH.06.01.32

33 SM. Aircraft Movement Control OGM GRH.06.01.33 34 SM. Flight Dispatch OGW GRH.06.01.34 35 Chief Operation Control Center OCC GRH.06.01.35 36 SM. Crew Movement Control OGC GRH.06.01.36 37 SM. Aircraft Enginering Programe MQR GRH.06.01.37 38 SM. Airworthiness Record MQA GRH.06.01.38 39 SM. Airworthiness Standard MQS GRH.06.01.39 40 SM. Cabin Performance Control CGKMLC GRH.06.01.40 41 SM. Operation Enginering OSE GRH.06.01.41 42 SM. Station Soekarno Hatta CGKSM GRH.06.01.42 43 SM. Service Quality Assurance DCQ GRH.06.01.43 44 SM. Aviation Security DKS GRH.06.01.44 45 SM. Customer Affair CSA GRH.06.01.45 46 SM. Ground Service Delivery CSG GRH.06.01.46




47 SM. Service Support & Logistic DCP GRH.06.01.47 48 SM. Cargo Quality Assurance GFQ GRH.06.01.48 49 SM. Cabin Services CSB GRH.06.01.49 50 Mgr. Pre Flight Service Cengkareng CGKKI GRH.06.01.50

51 Mgr. Post Flight Service Cengkareng CGKKD GRH.06.01.51

52 Mgr. Station Operation Cengkareng CGKKO GRH.06.01.52 53 Station & Service Manager Ambon AMQKK GRH.06.01.53

54 Station & Service Manager Balik Papan BPNKK GRH.06.01.54

55 Station & Service Manager Banda Aceh BTJKK GRH.06.01.55

56 Station & Service Manager Bandung BDOKK GRH.06.01.56

57 Station & Service Manager Banjarmasin BDJKK GRH.06.01.57

58 Station & Service Manager Batam BTHKK GRH.06.01.58 59 Station & Service Manager Biak BIKKK GRH.06.01.59

60 Station & Service Manager Denpasar DPSKK GRH.06.01.60

61 Station & Service Manager Jayapura DJJKK GRH.06.01.61

62 Station & Service Manager Gorontalo GTOKK GRH.06.01.62

63 Station & Service Manager Jogyakarta JOGKK GRH.06.01.63

64 Station & Service Manager Lombok Praya LOPKK GRH.06.01.64

65 Station & Service Manager Makassar UPGKK GRH.06.01.65

66 Station & Service Manager Manado MDCKK GRH.06.01.66 67 Station & Service Manager Medan MESKK GRH.06.01.67




68 Station & Service Manager Padang PDGKK GRH.06.01.68

69 Station & Service Manager Pekanbaru PKUKK GRH.06.01.69

70 Station & Service Manager Palangka Raya PKYKK GRH.06.01.70

71 Station & Service Manager Palembang PLMKK GRH.06.01.71

72 Station & Service Manager Palu PLWKK GRH.06.01.72

73 Station & Service Manager Pontianak PNKKK GRH.06.01.73

74 Station & Service Manager Solo SOCKK GRH.06.01.74

75 Station & Service Manager Semarang SRGKK GRH.06.01.75

76 Station & Service Manager Surabaya SUBKK GRH.06.01.76

77 Station & Service Manager Tanjung Karang TKGKK GRH.06.01.77

78 Station & Service Manager Ternate TTEKK GRH.06.01.78 79 Station & Service Manager Timika TIMKK GRH.06.01.79 80 Station & Service Manager Kendari KDIKK GRH.06.01.80 81 Station & Service Manager Malang MLGKK GRH.06.01.81 82 Station & Service Manager Jambi DJBKK GRH.06.01.82 83 Station & Service Manager Kupang KOEKK GRH.06.01.83

84 Station & Service Manager Pangkal pinang PGKKK GRH.06.01.84

85 Station & Service Manager Tarakan TRKKK GRH.06.01.85

86 Station & Service Manager Bangkok BKKKK GRH.06.01.86

87 Station & Service Manager Hong Kong HKGKK GRH.06.01.87

88 Station & Service Manager Jeddah JEDKK GRH.06.01.88 89 Station & Service Manager Narita NRTKK GRH.06.01.89




90 Station & Service Manager Osaka KIXKK GRH.06.01.90 91 Station & Service Manager Haneda HNDKK GRH.06.01.91

92 Station & Service Manager Kuala Lumpur KULKK GRH.06.01.92

93 Station & Service Manager Melbourne MELKK GRH.06.01.93

94 Station & Service Manager Perth PERKK GRH.06.01.94 95 Station & Service Manager Incheon ICNKK GRH.06.01.95

96 Station & Service Manager Singapore SINKK GRH.06.01.96

97 Station & Service Manager Sydney SYDKK GRH.06.01.97

98 Station & Service Manager Shanghai (Pudong) PVGKK GRH.06.01.98

99 Station & Service Manager Canton CANKK GRH.06.01.99

100 Station & Service Manager Beijing (Peking) PEKKK GRH.06.01.100

101 Station & Service Manager Amsterdam AMSKK GRH.06.01.101

102 Station & Service Manager Abu Dhabi AUHKK GRH.06.01.102

103 Station & Service Manager Taipei TPEKK GRH.06.01.103 104 Library Ground Operations OG GRH.06.01.104 105 Library Syspro & Authorization OGS GRH.06.01.105

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0. CONTROL 0.3. Record Of Revision

Date : Jun 13th 12 RHM : 0.3 Issue : 4 Page : 1

AIRCRAFT HANDLING MANUAL BOEING 737 SERIES

0.3. RECORD OF REVISION Upon receipt of revision, insert revised page, in the Station Manual and enter the revision number, revision date, date of insertion and name of person incorporating the revision.

Edition Revision No. Revision Date Effective Date By 2010 1 04 Jan 2010 06 Jan 2012 OG 2010 2 23 Feb 2012 7 March 2012 OG 2010 3 13 June 2012 20 Jun 2012 OG

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0. CONTROL 0.3. Record Of Revision

Date : Jun 13th 12 RHM : 0.3 Issue : 4 Page : 2

AIRCRAFT HANDLING MANUAL BOEING 737 SERIES

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0. CONTROL 0.4. List of Effective Pages



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APPROVAL SM. SYSPRO & AUTHORIZATION

IMAM ARIEF

0. CONTROL 0.5. Indexing System



0.5. Indexing System 01. Symbols

This Operating Procedures is divided into chapters displayed on the right hand top corner which then are subdivided into sub-chapters which consist of paragraphs displayed both on the right hand top corner right below the chapter and on the right hand bottom corner right above the page. The page is numbered in relation to sub-chapters. The symbols mentioned below have the following meaning;

A vertical line in the left margin indicates the revised text on an amended page. This marking is not used when more than half the page has been revised.

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02. Amendments Any amendment shall immediately be inserted into the manual consequently the amended page(s) shall be removed from the manual to keep the manual always up-to-date and ready for inspection.

03. Page All kind of new policies issued by the Company related to Ramp Handling operations which affects immediately to the rules and regulations will be published in Yellow Pages, generally in a term of 3 (three) months.

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0. CONTROL 0.5. Indexing System



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0. CONTROL 0.6. Control Page



00 00 00 11 22 55

CONTROL PAGE

TITLE CHAPTER PAGE REVISION ISSUE No

ISSUE DATE

Control page 0.6 1 1 2 1 Feb 2013 List of Effective

Page 0.4 1 4 5 1 Feb 2013

List of Effective Page 0.4 2 4 5 1 Feb 2013



This Ramp Handling Manual (RHM) has been reviewed and meets all applicable requirements. Jakarta, 18 February 2013 PT. GARUDA INDONESIA (PERSERO) Tbk. VP GROUND OPERATIONS CAPT. TRIYANTO MOEHARSONO

0. CONTROL 0.6. Control Page



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1. INTRODUCTION 1.1. General



1.1. General Ramp handling is a detailed description of duties and their relation in a chain of activities during aircraft handling. Adherence to procedures laid down in this manual and airport local regulations is essential to achieve a safe, secure. effective and punctual aircraft turn around. Compliance with rules and regulations is a necessity to manage a ramp handling process safely and securely. To provide smooth handling, the implementation of ramp handling procedures shall be in harmony with the local operational conditions and regulations. Deviations from procedures set forth in this manual due to local circumstances are allowed only under control and responsibility of related Station Manager.

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1. INTRODUCTION 1.1. General



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1. INTRODUCTION 1.2. Objectives



1.2. Objectives Ramp Handling Manual is established in conjunction with the need of specified guidance in services handling of Passenger, Baggage, Cargo, Mail and Aircraft in the ramp side. The following objectives are; Specified Guidance for Garuda staff and Ground Handling Agent to be

responsible and take care in handling of aircraft, passenger, baggage, cargo, mail.

Give the staff the right direction and best arrangement decision providing best service to passenger to achieve customer satisfaction.

Keep good image to customers with empathy and sympathy

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1. INTRODUCTION 1.2. Objectives



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2. GLOSSARY OF TERM 2.1. Term of Definition



2.1. Term of Definition These definitions have no legal effect and are only for purposes of explanation in regard with content in this manual.

Agent-Handling : See Company-Handling Agent-Ramp : A person who supervises and co-ordinates on the ramp

the task of ground handling for an aircraft departure or arrival

Aircraft Configuration

: Planned utilization layout of aircraft interior space

Aircraft – Containerized

: An aircraft of which the cargo compartments are equipped with a unit load devices conveyance and restraint system, in order to accommodate aircraft containers or pallets. This may be either a wide-body or a narrow-body aircraft.

Aircraft- HIGH CAPACITY

: Designates aircraft types with two aisles in the passenger cabin. Specially refer to A300, A310, A330, A340, B747, B767, DC-10, IL86, IL96, L1011, MD-11 Models. A new generation of wide-bodied aircraft.

Aircraft- SMALL CAPACITY

: Any type of passenger aircraft with 6 seats abreast or less and a single aisle in the passenger cabin.

Airport-Alternate : Planned alternative en route and destination airports for a flight.

Airport-Departure : The airport from which the aircraft last departed, using the same flight number.

Airport-Destination : Ultimate intended terminating airport of a flight Airport-Movement : See-Airport-Origin/Departure/Destination Airport –Origin : The place of Origin/Departure/Destination Air Waybill : The document entitled “ Air Waybill/Air Consignment

Note made out by or on behalf of the shipper which evidences the contract between the shipper and carrier(s) for carriage of goods over routes of the carrier(s)

Attendant Cargo : Person traveling for the specific purpose of supervising cargo needing special attention.

Allowed Traffic Load : The load which can be carried on the aircraft on any one sector and is the difference between the allowed weight for take-off and the operating weight.

Automated Load Planning

: Load planning performed by an EDP system




Baggage : Which is equivalent the term” luggage “means such articles effects and other personal property of a passenger as are necessary or appropriate for wear, use, comfort, or convenience in connection with his/her trip. Unless otherwise specified, it includes both checked and unchecked baggage

Baggage-Cabin : Baggage of which the passenger retain custody (also known as “Hand” and/or “Unchecked baggage”)

Baggage-Checked : (Also known as “Registered”), is equivalent to the “Registered Luggage” means baggage of which the carrier takes sole custody and for which carrier has issued a baggage check.

Baggage –Crew : Baggage which is the property of operating crew and which is separately identified.

Baggage-Transfer : Baggage arriving at a point on one flight and continuing its journey there from another flight within a defined time limit.

Balance Condition : A numeric expression of the position of the centre of gravity.

Balance Limits : The end points forward and aft of the range within the centre of gravity must lie for safe flight.

Ballast : Dead load weight carried to achieve a particular balance condition.

Basic Index : A numerical expression of the centre of gravity of the aircraft at its basic weight.

Bay : A subdivision of a containerized / palletized compartment. (i.e. unit load device position)

Boarding : Equivalent to term embarkation means passenger entering an aircraft.

Breaking -Strength : The breaking strength quoted for a lashing or tie-down fitting represents the maximum load which an item of equipment (lashing or lashing point) can sustain without : Loss in strength due to deformation under repeated application of load during normal flight conditions; risk of breakage at 1G

Bulk : Loading piece by piece Bulkhead : A rigid partition Bulkhead-Stressed : A Bulkhead which in combination with the aircraft

structure has been designated to restrain load Cabin : A compartment where passenger seats is installed Cargo : Any goods carried on an aircraft, which are covered by

an Airway Bill




Cargo-Service : Any goods the property of an airline carried on the aircraft.

Carriers : The air carrier issuing the ticket (or Airway Bill) and all air carriers that carry or undertake to carry passenger and/or his baggage (or the cargo) there under or to perform any other services related to such air carriage.

CENTRE OF GRAVITY ( C Of G )

: The C of G of an aircraft is the point at which its total weight may be considered to act as a concentrated force.

Category : The nature of the load Class : Segregation of passengers according to the facilities and

services offered. Cockpit : The part of an aircraft from which the crew control the

aircraft. Compensation : Compensation given to the customers for his unpleasant

and uncomfortable that cause by deviation of specification product and performance.

Company-Handling : A company/organization appointed by an airline. Compartment : A space designated within a hold. Conditional : A format element marked C becomes mandatory under

certain circumstances which have to be specified in the table of format. The element may be omitted if these circumstances do not prevail.

Configuration : See “Aircraft configuration” Consignment : Which is equivalent to the term “Shipment” one or more

pieces of goods accepted by the carrier from one shipper at one time and at one address, receipted for in one lot and moving on one air waybill to one consignee at one destination address.

Consignment-Note : See “ Air Waybill” Container : See “ Unit Load Devices” Crew-Cabin : Persons performing duties on the flight other than in the

cockpit. CREW-FLIGHT Or COCKPIT

: Persons operating the flight in the cockpit.

Dangerous Goods : Articles or substances which are capable of posing a significant risk to health, safety or property when transported by air and which are classified as such in the IATA Dangerous Goods Regulations

Dead-load : Baggage, cargo, mail, ballasts and equipment in compartments not included in dry operating weight of the aircraft.




Deck : A structural floor level. For aircraft having one structural level only, this floor level shall be referred to as the “main deck”. For aircraft having more than one structural floor level, the different floor levels shall be referred to as “ lower deck” ,”main deck” and “upper deck” , starting from bottom to top.

Density : The relationship of weight to volume in a unit, i.e. kg per m3 or kg/m3 (lb per ft3 or lb/ft3)

Departure Control System (DCS)

: An automated method of performing check-in, capacity and load control and dispatch of flights

Destination : See “ Airport – Destination” EDP System : Electronic Data Processing System, i.e. electronic

computer system. Empathy : Power of identifying oneself mentally with and so fully

comprehending person or object of contemplation or a kinds attention and expression of sadness by showing the feeling of suffering

Embarkation : See Boarding En Route : Equivalent to “Through”, Movement or point between

point of departure and point of destination. Equipment In Compartment (EIC)

: Equipment which is carried on the aircraft but which is not manifested and which is not elsewhere included in the weight composition, such as additional flight kit.

Facilitation (FAL) : A general term reflecting the action being taken within the airline industry with governments and other bodies to reduce cost, simplify procedures and improve formalities.

Flight : The operation of an aircraft between two or more points. Flight Number : The alpha/numerical designator of a flight, prefixed by

two-letter character designator. Floating Pallets : A unit load device (ULD), including its load, which is

positioned over at least two pallets positions, and is not secured by the pallet locking devices of the ULD restraint system, but is restrained to the aircraft structure by means of tie-down fittings and lashings.

Fuel-Take-Off : The amount of fuel onboard less the fuel consumed before the take-off run.

Fuel-Trip : The amount of fuel planned to be consumed from take-off to the station of first intended landing.

Fuelling : Fuelling and de-fuelling, aircraft fuel tank calibration, aircraft fuel flow tests and draining of aircraft tanks




G-Forces : Increase/decrease of gravity forces exerted upon load during flight. Acceleration or deceleration can cause the weight of a load to increase or decrease and the change is expressed in “G”. Thus 2G would indicate that an item, or must be, capable of withstanding, double the weight.

Galley : The integral part of the aircraft where pantry/catering material is stored.

General Declaration : A standard document giving certain details about flight required for aircraft clearance by Government Authorities in certain countries.

Hard Copy : A printed copy of an electronically transmitted text Hold : A space confined by ceiling, floor, walls, and bulkhead

used for carrying load.

Igloo-Non-Structural : A bottomless rigid shall made of fiberglass, metal or other suitable material, its shape conforms to the contours of cargo aircraft envelope. It covers the maximum usable area of an aircraft pallet to which it is secured during flight. This shall used in combination with an aircraft pallet and net assembly is known as a non-structural igloo.

Index Unit : An expression of moment, i.e. weight X lever arm caused by weight added to the aircraft, in order to establish the C of G.

Injection Water : Fluid carried on an aircraft to improve the performance of the aircraft during take-off under certain ambient conditions.

Interchange : Transfer between different types of aircraft, or usable on different types of aircraft, whether owned by the same carrier or by difference carriers.

Interface : A translation functions between a user and a system or between a user and a number of systems or between two or more systems.

Interline : Transfer from one carrier to another Joining : Boarding or loading at a transit station Landing Weight : See “weight” Lashing : See “ Tie-Down” Layout : See “ Aircraft Configuration” Left : To be understood as left –hand side in the direction of

flight. Load : Means any item carried in an aircraft other than is

included in the basic operating weight.




Load-Category : See “Category” Load Planning : A part of load control Load Securing Equipment

: See “ Tie-Down – Equipment”

Loaded Index : An expression of the C of G of an aircraft after it has been fuelled and/or loaded.

Load Control : A function to ensure the optimum utilization of the aircraft capacity and distribution of load as detached by safety and operational requirements.

Loading : Stowing load or ULD on board the aircraft in accordance with loading instructions

Loading Instruction : Instruction given by Load Control to the person responsible for the aircraft loading.

Loading Report : Signed loading instruction with any deviations recorded, passed back to Load Control for actions as required.

Load Sheet : A completed load sheet contains all weight data pertaining to a particular flight, i.e. the weight of the aircraft, crew, pantry, fuel, passengers, baggage, cargo and mail. It is also contains where necessary details of the distribution of this load in the aircraft.

Mail : Goods carried under the term of an international postal convention.

Mail-Diplomatic : Government property carried under special agreements. Mail-Service : Correspondence inter- or intra-airline which is carried on

an aircraft under special permission from postal authorities.

Mandatory : A format element marked “M” contains information which forms a fundamental part of the procedures and must always be included.

Manifest-Cargo : A traffic document listing the details of the cargo to be carried on a flight.

Manifest-Passenger : A traffic document listing the names of passengers to be carried on a flight.

Message : Where quoted it is assumed that the fastest possible means of sending a message will be used. This refers to SITA, Telex or data link.

Movement : The arrival or departure of an aircraft. Nets : A Network of webbing affixed to an aircraft within its

holds or to an aircraft ULD for the purpose of restraining a load within the hold or in the ULD

Net Section : See “ section” Net Weight : The difference between total weight and the tare weight.




On-Line : Within one airline or one system or connected to a computer system.

Optional : A format element marked “O” may be omitted if not required by the carrier’s or by governmental regulations. Omission of this element is independent of all other elements and does not have any effect on other elements.

Pallet-Aircraft : A platform with a flat under-surface, to standard aircraft requirements on which goods are assembled and secured by nets/straps/igloos, and subsequently looked into the aircraft, to achieve rapid loading/unloading on compatible aircraft conveying and restraint systems. As such, it becomes a component of the aircraft loading and restraint system.

Pantry : See Pantry Weight. Passenger Close Out Time

: The time after which further passengers will not be accepted for carriage on that flight

Pay Load : The weight of passengers, baggage, cargo and mail and includes both revenues and non-revenue items.

Real-Time : A computer system which processed the input and gives a response immediately or within second.

Registration-Aircraft : A unique alpha/numeric designation for an aircraft Restraint : See “Tie-Down” Restriction-Seating : The limitations applied to the occupying of certain seats

to achieve a satisfactory balance. Such restricted seats are not to be occupied during take-off and landing.

Seating : The procedure whereby passengers obtain their seats; it may be free, allocated or selected.

Seating Condition : The situation achieved after passengers are seated. Section : A subdivision of a non-containerized/palletized

compartment, i.e. net section Section-Cabin : A division of the cabin into zones for the purpose of

balance. Sector : Equivalent to “Leg” means the space between two

consecutive scheduled stops on any given flight. Sympathy : Being simultaneously affected with the same feeling

another Shipment : See “ Consignment” Special Load : A load which, owing to its nature or value, requires

special attention and treatment during the process of acceptance, storage, transportation, loading and unloading.




Spreader : Devices, usually boards, on which items of dead load are placed to distribute the weight of the load over a greater area to ensure that maximum floor loading limitation are not exceeded.

Station : The equivalent to term “Airport” System : An automated method, including equipment and

programmers for performing functions like reservations, weight and balance etc.

Take-Off Weight : See “ Weight” Tare-Weight : The weight of an empty unit load devices. It includes all

liners and/or fittings etc, when these are required by the specification or as registered with IATA.

Tie-Down : Equivalent to “Restraint /Secure Lash”, means the term used to describe the securing of the bulk-load or part thereof to fixed restraint points within an aircraft or in ULD, to conform to restraint and safety requirements.

Tie-Down Equipment

: May comprise any or all of the following items which have been authorized for use tie-down lashing rings, straps, webbing, nets, ropes, cable and chains.

Tie-Down- Points : Attachment points for the tie-down equipment to secure load on aircraft and/or ULD

Top-Up : Additional load that may be added because capacity is still available

Traffic : The activity of transportation of passengers, baggage, cargo and mail.

Traffic Load : See “ Pay Load” and “ Allowed Traffic Load” Transfer : Traffic which arrives on a flight and continues on another

flight of the same airline or another airline within a defined time limit.

Transit : Traffic which arrives on a flight and continues on the same flight.

Transit Flight Or Through Flight

: A flight transiting one or more airports en route

Transit Station Airport

: A scheduled en route stopping place on a flight

Transit Time : The time an aircraft remains in transit Transship : A direct aircraft to aircraft transfer of ULD and/or its load. Under-load : The difference between the allowed traffic load and the

payload (total traffic load) Unit Load Device (ULD)

: A unit in which dead-load is bulk loaded and subsequently loaded as a unit into the aircraft.

Unloading : Removing load from an aircraft




Version : The designator used –to indicate the aircraft configuration together with the details of the equipment carried.

Weight : The term “weight” is used herein in lieu of the correct technical term “mass”, in order to conform to standard industry terminology.

Weight - Basic : The “Basic Empty Weight” or “Fleet Empty Weight” and includes all fixed equipment, system fluids, unusable fuel and configuration equipment including galley structure.

Weight - Catering : Equipment and supplies for in-flight distribution to passengers and crew.

Weight – Dry Operating

: The Basic Weight plus “Operational Items”, e.g. crew, crew baggage, flight equipment and pantry, as per company specification and is equal to” Operational Empty Weight”

Weight-Landing : Take-off minus trip fuel Weight-Maximum Zero Fuel

: The weight limit imposed beyond which an increase in load must consist entirely of usable fuel and any other consumable fuel e.g. injection water.

Weight-Pantry : Removable catering equipment Weight-Standard (Weight)

: The statistically arrived at weights approved by government authorities for weight and balance purposes for items of load regularly carried.

Weight- Take-Off : Zero fuel weight plus take-off fuel Weight- Zero Fuel : Total traffic load plus the dry operating weight.

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2. GLOSSARY OF TERM 2.2. Abbreviation



2.2. Abbreviation The abbreviation be used in this manual have no legal effect and are only for purposes of explanation in regard with content in this manual.

AA : Actual Arrival AD : Actual Departure ATD : Actual Time Departure ATA : Actual Time Arrival AFL : Aircraft Flight Log APB : Actual Passenger Boarding AVI : Live Animal ASR : Air Safety Report ATFM : Air Traffic Flow Management APU : Auxiliary Power Unit BO : Branch Office BED : Stretcher Installed BU : Bulk Compartment BIG : Big cargo BAG : Baggage BOH : Baggage On Hand CGO : Cargo CG : Center of Gravity COD : Cash on Delivery CPM : Container /Pallet Distribution Message CLI : Confirmation Load Information CRB : Crew Baggage CIP : Commercial Importance Person CRS : Computerized Reservation System DA : Dispatch Authorization DGR : Dangerous Goods Regulation DIP : Diplomatic Mail DPR : Damage Pilferage Report DL : Delay DOC : Day Old Chick DHC : Dead Heading Crew DOI : Dry Operating Index DOW : Dry Operating Weight




EDP : Electronic Data Processing EIC : Equipment In Compartment ETD : Estimate Time Departure ETA : Estimate Time Arrival ET : Electronic Ticketing ECC : Emergency Control Center FIL : Undeveloped Film FU : Fuel Uplift FSM : Flight Service Manager FADR Flight Attendant Duty Report FSR : Flight Service Report FIDS : Flight Information Displays System FAX : Facsimile FOD : Foreign Object Damage GMT : Greenwich Mean Time GFF : Garuda Frequent Flyer GM : General Manager GPU : Ground Power Unit GTC : Ground Turbine Compressor GSE : Ground Support Equipment GENDEC General Declaration HEA : Heavy Cargo HUM : Human Remain ICE : Dry Ice Carbon Dioxide IRREG : Irregularity Flight LIR : Loading Instruction Report LDM : Load Distribution Message LMC : Last Minute Changes LPM : Load Planning Message LHO : Living Human Organ L/S : Load sheet LT : Local Time LST : Lavatory Service Truck LEMAC : Leading Edge MAC MAC : Mean Aerodynamic Chord MAG : Magnetized Material




MAX : Maximum MBQ : Missing Baggage Questionnaire MZFW : Maximum Zero Fuel Weight MTOW : Maximum Take Off Weight MTAW : Maximum Taxi Weight MLDW : Maximum Landing Weight MEDIF : Medical Information MR : Medical Report MVT : Aircraft Movement Message NIL : No Item Loaded /Manifested NI : Next Information NOTOC : Notification to Captain OR : Official Receipt OCC : Operation Control Center PAX : Passenger PER : Perishable Cargo PIC : Pilot in Command / Person In Charge PIR : Property Irregularity Report PX : Passenger (only in MVT) PIS : Passenger Information Sheet PSC : Passenger Service Charges PV : Payment Voucher PBS : Passenger Booking Status PBI : Passenger Boarding Information PNR : Passenger Name Record PNL : Passenger Name List RCL : Cryogenic Liquids REX : Explosives RF : Remaining Fuel (in MVT only) RFL : Flammable Liquids RFS : Flammable Solids RMD : Miscellaneous Dangerous Goods RNG : Non-Flammable Compressed Gas ROP : Oxidizing Peroxide ROX : Oxidizer Material RPB : Poisonous Articles RPG : Poisonous Gas RRW : Radioactive Materials Cat.I White




RRY : Radioactive Materials Cat.II/III/Yellow RT : Route in used (in MVT only) RTA : Returned To Apron RTB : Returned To Based RCCA : Route Capacity Control Advisory SI : Supplementary Information SOB : Sales On Board SAL : Seat Available List SLS : Statistic Load Summary SOC : Seat Occupied by Cargo , Baggage or Mail SOM : Seat Occupied Message SCM : Stock Control Message STA : Standard Time of Arrival STD : Standard Time of Departure SR : Service Report SG : Specific Gravity TX : Telex TR : Trip Report (Flight Crew) UTC : Universal Time Coordinate UM : Unaccompanied Minor ULD : Unit Load Device UCM : ULD Control Message VAL : Valuable Goods VIP : Very Important Person WST : Water Service Truck WCHR : Wheelchair WCHC : Wheelchair In Cabin X : Empty ULD XCR : Extra Operating Crew ZFW : Zero Fuel Weight

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3. RAMP HANDLING 3.1. Ramp Area

Date : 15 Dec 09 RHM : 3.1 Issue : 2 Page : 1


3.1. RAMP AREA

3.1.1. General

The definition of Ramp or Apron is paved area on the airside of the terminal building where aircraft are maneuvered and parked and where activities associated with the handling of flight can be performed.

3.1.2. Ramp Requirement 01. Concrete or asphalt foundation and strong enough to accept load of an aircraft

weight. 02. Available space for aircraft parking stands and maneuvered. 03. Available space for GSE traffic vehicle from terminal to apron side v.v. 04. Available space for ULD/GSE storage 05. Available space for ramp car/bus 06. Available service road from terminal to warehouse area 07. The area safety markings are :

a. Service Roads: Aircraft parking stand/gates:

b. Ramp: Pedestrian crossing/walkways: Safety parking position for Passenger Loading Bridge “No Parking” areas: Ground Support Equipment parking areas: Push-Back Line: Push-Back Limit Marking Apron Marking and Signage

3. RAMP HANDLING 3.1. Ramp Area

Date : 15 Dec 09 RHM : 3.1 Issue : 2 Page : 2


3.1.3. Apron Illustration

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3. RAMP HANDLING 3.2. Basic Principles



3.2. BASIC PRINCIPLES

3.2.1. Ramp Handling Basic Principles There are 3 (three) point basic principles in ramp handling: 01. Safety & Security 02. Regularity 03. Efficiency

3.2.2. Basic Control Principles Basic control principles shall everyone doing the job in the ramp side i.e. 01. Watch what is going on 02. If it goes wrong 03. Put it right

3.2.3. REMEMBER, DO OR DO NOT IN THE RAMP REMEMBER 01. You are responsible for your vehicle, check condition of brakes, tires and where

applicable, protective padding or buffering before using the vehicle. Report any defect to your supervisor immediately

02. Damage, however slight, could have fatal consequences to a pressurized aircraft. Report any damage to an aircraft immediately to the Ground Engineer or the Aircraft Captain.

03. Oily or wet surface increase the risk of accident. Oily or wet boots can slip off pedals and thus causes accident. Keep them clean

04. Never Reverse onto or from an aircraft unless a competent person is available to guide you (Always use the recognized hand signals)

05. When parking your vehicle, make sure that the wheels are straight, neutral/park gear engaged, handbrake fully applied and the engine switched off. Only when the engine power is required for other function, should your vehicle engine be kept running

06. Vehicle and equipment must not be located where they could hinder access to the aircraft and obstruct the evacuation of person from the aircraft in an emergency

07. Never drive within the hazardous area around an aircraft, which has its anti-collision beacons flashing. This indicates that its engines are running or about to be started

08. Always lower high lift vehicles (High loader, Catering Uplift truck) immediately when servicing has been completed, ensuring that a safety clearance exists between the vehicle and aircraft before lowering




09. Never drive a high lift vehicle with the body elevated 10. Sharp turns with towed equipment should never be made near the aircraft 11. Drive at all times with caution, relating your speed to the prevailing conditions.

Also consider the weather conditions such as rain, snow, ice, fog, frost etc. A steady and not a hasty attitude is vital to safe vehicle operation on the ramp

12. Do not drive under aircraft wings unless specifically authorized to do so or position your vehicle too close to the aircraft in case it settles

13. Do not leave your vehicle at the aircraft side in such a position that it impedes other service, i.e. refueling, engineering, catering, loading/unloading etc

14. Never drive the mobile conveyer belt loaders by means of the hand throttle. Always ensure that the hand throttle is fully closed before starting the vehicle

15. Stay alert expect the driver ahead of you to brake at any time without warning or apparent reason

16. Start stopping sooner when you know you’ll have to stop, slow down gradually. Don’t wait until the last moment, delayed braking is dangerous

17. You have the right of way only when you can see that it’s safe. You can’t count on the other driver obeying the rules

18. Always check that lights and signals are working before driving 19. Always drive around aircraft in such a direction that the aircraft is always on the

driver’s side of the vehicle 20. Aircraft always have the right of way DO 01. Do obey safety rules 02. Do understand danger spots 03. Do know what causes accidents 04. Do know emergency procedures 05. Do wear personal protective equipment if the job calls for it 06. Do obey speed limit 07. Do give way to moving aircraft 08. Do wear hearing protection in noise hazard areas 09. Do wear personal Airport Pass issued by Airport authority 10. Do give way to passengers 11. Do approach aircraft from the side 12. Do keep a good look-out 13. Do keep clear of the leading and trailing edges of the wing (slats and flaps) 14. Do walk with care near propellers, landing gear doors and thrust reversers 15. Do pick-up litter 16. Do walk with care at aircraft engine intake and exhaust area




DO NOT 01. Do not drive any ramp equipment unless they have been trained and authorized

to operate it 02. Do not carry anyone on ramp equipment unless there is a proper seat for them

to sit upon 03. Do not position ramp equipment onto an aircraft unless there is a guide man 04. Do not leave ramp equipment unattended with the engine running 05. Do not use ramp equipment for purposes other than that for which it is designed 06. Do not drive behind aircraft with engines running 07. Do not drive on taxiways 08. Do not drive under aircraft wings 09. Do not litter on the ramp 10. Do not smoke on the airside

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3. RAMP HANDLING 3.3. Ramp Organization



3.3. RAMP ORGANIZATION

3.3.1. General In general condition, a ramp handling unit is under a Departure Control unit at station organization level, and / or under Station Manager or Assistant Manager direct supervision.

3.3.2. Ramp Handling Function Beside the prime function of the ramp handling that shall control all activity handling of the passenger, baggage, cargo, mail and aircraft, the ramp handling staff shall make good coordination among unit concern include third parties unit i.e.: 01. Fuel supplier Department 02. Caterer Company 03. Air traffic control unit 04. Ground handling agent 05. Customs, Immigration and Quarantine (CIQ) Department. 06. Aircraft Maintenance Unit 07. AMC (Aircraft Movement Control) unit 08. Airport Security As well as coordination between station unit such as: Crew Dispatch, Load control, catering control, passenger, baggage, cargo and mail handling. Establishing a coordination and communication among unit concern in the ramp side shall be done by "two way communication” paradigm. Professional ramp handling will be providing significant contribution in achieving target “ON TIME PERFORMANCE”

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3. RAMP HANDLING 3.3. Ramp Organization



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3. RAMP HANDLING 3.4. Ramp Coordination



3.4. RAMP COORDINATION The ramp coordination is a team work joint working together among the units concern in an activity handling of the aircraft, passengers, baggage and cargo in the ramp side.

3.4.1. Ramp Coordination Flow Chart

AIRPORT AUTHORITY1. Flight Operation Centre (SENOPEN)2. Briefing Office3. Air Traficc Control4. Meteorological Office5. AMC-A/C Movement Control

MOVEMENT CONTROLJKTOMGA

DEPARTURE CONTROL(STATION CONTROL)

PASSENGER HANDLING1. Check-in2. Baggage3. Boarding Gate4. Customer Service

RAMP HANDLING(Coordination)CARGO HANDLING

1. Incoming cargo2. Outgoing Cargo3. Transit Cargo

GSE & ULD1. Ground Support Equipment2. GSE Operator3. ULD4. Loading Unloading

MAINTENANCE HANDLING(CGKMC/MLGA)

THIRD PARTIES1. Fueler2. Caterer3. Cleaning Service4. Custom5. Immigration6. Quarantinee

FLIGHT OPERATION1. Flight Planning2. Crew Briefing

RAMP COORDINATION

Primary Two Way Communication

Secondary Two Way Communication




3.4.2. Coordination Sheet To create a good coordination sheet there is several reference requirements. 01. Principles of Control – Watch, if goes wrong and put it right. 02. Ramp Safety – Area, equipment and personnel. 03. Ramp Observation – Setting equipment, Setting chock /step etc, Guiding /

Marshalling for GSE and aircraft maneuvering, Obstacles around maneuvering area, Spot condition of oil leakage and foreign object damage, Working manner of ramp personnel.

04. Ramp Check List – Aircraft status, fueling and maintenance, Cabin cleaning

and setting, Meal uplift, B/C/M Loading, Cockpit and cabin crew, B/C/M delivery, Loading Instruction, Loading Checklist and sign, NOTOC, LOADSHEET, Flight Bag. etc

05. Ramp Reminder

a. Boarding time b. 5 minutes before STD/ETD all CLEAR c. Equipment removed, DOOR closed and Ready for DEPARTURE d. Block-off, Towed/Push Back, Engine ON.

06. A coordination of aircraft departure shall comprises;

a. All activities shall start and finish immediately in short time. The quick or speed up handling is a method in aircraft handling when flight delayed from origin station or late arrival so the delay time can be eliminated in short period.

b. Preventive action to avoid delay, monitoring and evaluating the reasons. c. Monitoring and control of aircraft maneuvering and parking. d. Monitoring Danger Areas e. Ensure appropriate position of handling equipment. f. Monitoring aircraft door operation. g. Ensure all decision comply with Management Policy.




07. The Ramp Coordinator a. Responsibility and Principle

Station Manager / Assistance Manager Operation / SQC Operation / Ramp Coordinator, or person who had assigned as Ramp Coordinator in title to stop Ground Support Equipment operation, when there is any potential hazard to the aircraft and/or person during ramp handling activity in progress. Aircraft departure coordination is the main responsibility of the Ramp Coordinator. The ramp coordinator is recommended as follows: • Always in the ramp side position • Has a full authority to support their job functions. • Has qualification and well trained. • Coordinating with unit concerns.

b. The aircraft on the ground

When aircraft transit or turn around in one station, the ramp coordinator shall: • Monitor and control ramp activities during aircraft on the ground all

progress report e.g. - equipment positioning - passengers embark/disembark - catering loading/unloading - fueling - aircraft service - aircraft security - aircraft maintenance - B/C/M loading/unloading

• Have a full authority on the ramp side. • Capable and have authorization on behalf of Departure Control to

decide the time for passengers boarding. • The ramp coordinator shall have coordination sheet as a tools to control

every flight. The purpose usable of the coordination sheet is: - Reminder what kind of an activities that shall be implemented,

checked and controlled properly. - As a timer when an activity starting and when finished. - To reach ON TIME Performance. - To have a good result in offering a Service Delivery Standard

baggage, cargo and mail to customers.




08. Ramp Coordination Sheet Illustration

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3. RAMP HANDLING 3.5. Airline Control Network in the Ramp Side



Flight Movement Control

MaintenanceControl

Departure Control

Load Control Cargo Control

Catering Control

Passenger Control

Baggage Control

Ramp Coordinator

Main flow of “Two Way” Information

Other information flows

3.5. AIRLINES CONTROL NETWORK IN THE RAMP SIDE The airline control network in the ramp side based on function each of the unit concern in the ramp side for aircraft handling purpose matters. Basically the network coordination under operations control unit as a driver in the ramp handling daily activity.

3.5.1. Airline Control Network Illustration

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3. RAMP HANDLING 3.5. Airline Control Network in the Ramp Side



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3. RAMP HANDLING 3.6. Ramp Organization In Station Operations Control



3.6. RAMP ORGANIZATION IN STATION OPERATIONS CONTROL Ramp handling Organization in station operations control illustration;

Ramp HandlingCoordinator

Ramp HandlingSupervisor

Load MasterLoading

Unloading

OperatorsDriver

Ground SupportEquipment (GSE)

ULDControl

Staff LoadingUnloading

Tracktor DriverPax StairConveyor

Aircraft TowingDaily CheckMarshalling

Staff ULDControl

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3. RAMP HANDLING 3.6. Ramp Organization In Station Operations Control



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3. RAMP HANDLING 3.7. Ramp Activity



3.7. RAMP ACTIVITY According to the conventionally ramp organization scheme, establish that the ramp position is in the middle of the various handling activity in the ramp side. The aircraft can be departed on time based on good preparation and planning long time before execute to dispatch the aircraft. Beside good preparation, ramp dispatching need a good organization, supervision also control and shall be done consistently. Preparation shall be done 2(two) hours before aircraft arrival based on Standard Time of Arrival (STA) and 3(three) hours before aircraft departure based on Standard Time of Departure (STD) The preparation in ramp handling shall consist of following main description: External factor such as weather, engine trouble, aircraft late arrival from previous station for examples can also be contributed flight irregularity consequently the flight will be delayed. All ramp activity conduct according to the Aviation Security Procedure It should be clearly notes that some activities have begun or have taken place before aircraft block on. Whether other activities take place during the time the aircraft is on the ground. The handling of these activities requires manpower with special experience, skills, training and the use of special equipment. (See the IATA booklet “Principles of Airport Handling for more detailed explanation).

Aircraft, Crew, Catering, Fuelling, Cleaning, Loading, GSE, Staff, Passenger, Cargo and Mail etc




3.7.1. Ramp Activity Classification In the field ramp activity may divided into 4(four) activities 01. Interior Activity

a. Cleaning for cockpit compartment and cabin compartment b. Catering loading and unloading

02. Exterior Activity a. Loading / unloading

• Passenger steps • Catering Loader • Cargo Loader • Unload/load cargo or baggage • Cart and other equipment

b. Cleaning • Cockpit Window • Engine Nacelles • Wings • Aircraft Windows

c. Toilet Servicing d. Water Servicing

03. Aircraft Handling Activity a. Marshalling b. Parking c. Ground Power Supply d. Engine Starting e. Aircraft towing / pushing f. Fuelling / oil / fluid g. Cooling

04. Aircraft Maintenance Activity a. Routine maintenance services b. Non routine maintenance services




3.7.2. Ramp Activity Check List The ramp activity checklist is a checklist purpose for control daily activity in the ramp side while handling an aircraft type narrow body or wide body. The checklist contained checkpoint activities started since aircraft block on at the parking stand up to block off. The ramp-handling checklist shall implement, check, control and completion the checklist by inserting data of a flight refer to actual time. The column remark in the checklist shall insert with deviation or irregularity be happened against the standard time required. For example: Aircraft should be block at 12:30 LT actual block 13:15 LT then in the column remark shall put its note as Late arrival due to Technical or Late check in at previous station. After flight departed the ramp staff shall filling the copy of the ramp check list for documentation and report purpose 01. Responsibility

The Ramp staff as Ramp Coordinator to be responsible to implement the ramp activity check list while monitor and control aircraft handling in the ramp side.

NOTE: The Pilot in Command and Ramp Staff in Charges shall joint together to approve and signed the data which has been recorded in the ramp activity checklist form of related flight.




02. Ramp Activity Checklist Narrow Body

Based on Standard Ground Time 40 (forty) or 45(forty five) minutes

(reserved)

03. Ramp Activity Checklist Wide Body Based on Standard Ground Time 60(sixty) minutes

(reserved)

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: 23 Feb 12 : 3

3. RAMP HANDLING 3.8. Ramp Personnel Qualification Requirement



3.8. RAMP PERSONNEL QUALIFICATION REQUIREMENT The ramp personnel qualification requirements are as follows:

3.8.1. Mandatory Training 01. Basic Commercial Course (BCC) Certified 02. Basic Operations Course (BOC) Certified 03. Ramp Handling Course 04. Dangerous Goods Course License (DSKU) 05. TIM (Tanda Ijin Mengemudi)/ Airside Driving License 06. Aviation Security Training for Ramp Officer

3.8.2. Optional Training a. F.O.O License Holder (DSKU) b. Loading Master Training c. Basic Load Control Course

3.8.3. Experiences

Has an experience as a Passenger and Cargo Handling staff at least 6(six) months 3.8.4. Restriction

Ramp Handling Activities, which are classified as hazard risk activities, restricted for unqualified personnel to do the job.

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3. RAMP HANDLING 3.8. Ramp Personnel Qualification Requirement



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3. RAMP HANDLING 3.9. Ramp Safety



3.9. RAMP SAFETY

3.9.1. General Safety in aviation is a permanent requirement and it’s the first commandment “Safety before Schedule”. In the air and on the ground, safety is the first rule. Ramp safety procedures ensure safe handling, so safety procedures should be understood and always applied on the ramp and work environment. The concern of safety, being paramount importance in operational should be and always is present in everyone mind when considering solutions and reaching decisions. The safety is a part hereof the management policy and responsibility, under the good management will be achieving the target in ramp safety and general handling. The ramp safety is under coordination by airport authority, and the airport authority establishing regulations for safety reason in the ramp. The following procedures to be applied to provide ramp safety handling: 01. Monitor activities in the ramp securely. 02. Monitor unauthorized person who expect will be disrupt the aircraft. 03. Make note and report immediately in each irregularity handling. 04. Do precaution measurement to avoid irregularity handling. 05. Handling follow the Procedures 06. Make coordination with Airport Security 07. Read and understood the content of Garuda Aviation Security Program (GASP)

and Emergency Response Plan Manual (ERPM) 3.9.2. Establish Data Working Area Security Protection

01. Compile data of the working area is under control of the Ramp Coordinator. 02. The ramp coordinator shall make a report 03. The Report contains of the Ground Handling Incident /Accident /Damage Report

use Air Safety Report (ASR). 04. Make exchange information about incident or accident through IATA

Organization web site www.iata.org 05. Compliance to the Emergency Response Plan Manual property of PT Garuda

Indonesia.

http://www.iata.org/�




3.9.3. Ramp Safety Target

01. Ramp area a. Providing sterile area. b. Passenger and baggage shall be screened c. Personnel staff ramp shall be controlled and used Special Airport Pass. d. Security Airport or Security Ground Handling Agent Available. e. Clear Signage between public area and restricted area f. Aircraft parking stand shall be controlled securely g. Cargo and mail passing through security check already.

02. Ground Support Equipment

a. GSE shall control strictly, providing a good maintenance and well trainee operator personnel.

b. GSE Operator personnel shall compliance and adopt requirement (fitness, visual acuity, color vision, dept in perception and hearing).

c. Drive slowly the GSE vehicle according airport authority rule and ramp regulation.

d. GSE vehicles are prohibited to cross the taxi way and embarking / disembarking passenger area.

e. Drive carefully the cargo / baggage cart / tractor, especially when turning left or right shall wait a marshalling command.

f. Unserviceable GSE Vehicle/Cart/Passenger Stair etc shall provide clear mark and put it sign by “UNSERVICEABLE” or “OUT OF SERVICE “Label or Tag and soon as possible send to Maintenance for repair purpose.

g. Be careful while handling ULD/PALLET or CONTAINER from the Dollies or ULD Rack storage, checked the dollies locks on each side, shall be done control daily.

h. Do not step or walk on the roller bar of the high loader or dollies. i. Checked condition of passenger step or stair to avoid passenger slippery.

03. Personnel The work scope requirement shall meet with this guidance: a. Staff does not lift the load excessive from their physical strength. b. To lift the weight shall on the foot and hand with back shoulder upright. c. Do not use accessories, identification bracelet or ring not recommended. d. Handling of cargo and mail shall avoid by using metal hook. e. All loads shall handle with care, do not drop it to avoid, incident, injury to

person, damage on aircraft floor structure, damage on a shipments. f. Be careful while going up to the aircraft/ cargo compartment from cart or

tractor.




g. Handling live animal (snake, dog, cat, monkey, etc) do not put the finger inside the cage to avoid animal bite.

h. In a very bad weather conditions (e.g. thunderstorm, etc), which does not allow the whole ramp activities to be proceed, the personnel have to stop the ramp operation due to safety reasons.

i. Be careful with the own tie shall not be hung up the neck. j. Pay more attention if found shipment under inadequate packaging, take

preventive action to avoid spill of the content. k. Use safety shoes. l. Cargo preparation in the cart shall spread the load evenly as possible with

the heavy item at the bottom. m. Be careful while attract the transporter to avoid : Hitting the wall, machine

vehicle hit the staff foot, staff falling down from the tractor and dollies failure to stop etc.

n. Aircraft compartment floor lock to pallet or container, shall avoid slippery and pressing the foot.

o. Staffs do not use the forklift to go to the aircraft, and do not use forklift/pallet as transport equipment.

p. Use hearing protection while stand in close position with Jet Engines Running.

q. Use high visibility vest. r. Avoid jet blast as far as possible.

04. Aircraft (protection of an aircraft on ground) The ramp supervisor shall monitor and check following situation and condition: a. Unauthorized person are not allowed to stand close to the aircraft b. If found an unauthorized person standing closed to the aircraft, soonest

report to the airport security. c. The aircraft not permitted to parking without security guardian. d. Aircraft in empty condition without staff and or crew guardian shall lock and

passenger stairs must be retracted. e. Aircraft at boarding gate parking position without crew inside shall lock

accordingly. f. Cabin compartment shall be checked properly before passenger boarding. g. Aircraft parked overnight shall be adequately illuminated and patrolled by

security guard mobility in continuous monitoring. h. The aircraft which is remain over night at a certain airport after the

completion of cabin cleaning, purpose for securing the aircraft should be close by authorize person of ground engineer. (The detail processes refer to Technical Manual). To avoid disruption from unauthorized person the

23 Feb 3 3




security guard should be affix the aircraft door with seal. (the detail processes refer to GASP 8.1.D)

i. Ensure that aircrafts are secured when personnel are not working on or around them, with access doors closed and means of access, such stairs, removed

j. In emergency condition, aircraft must be guard by police and or airport security guard.

05. Essential point in handling equipment

a. To places a guide man. b. To stop once before setting at the aircraft c. To set the equipment at the aircraft as slowly as possible d. To assure to set out riggers of the equipment in use e. To keep clearance between aircraft and equipment in cargo door opening /

closing

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4. STANDARD RAMP HANDLING PROCEDURE 4.1. General



4.1. GENERAL The standard ramp handling procedures based on IATA divided into section of the Standard Ground Handling Agreement under section 6.

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4. STANDARD RAMP HANDLING PROCEDURE 4.1. Ramp Safety



INTENTIONALLY BLANK

4. STANDARD RAMP HANDLING PROCEDURE 4.2. Standard Ramp Handling Based On SGHA - IATA



4.2. STANDARD RAMP HANDLING BASED ON SGHA IATA Based on SGHA IATA Section 6. Regarding Ramp Handling divided into following several part hereof; 01. Marshalling 02. Parking 03. Ramp to Flight Deck Communication 04. Loading/Embarking and Unloading/Disembarking 05. Starting 06. Safety Measures 07. Moving of Aircraft

4.2.1. Marshalling Marshalling procedures shall apply according to International Marshalling procedures. Ramp staff shall read and understood all stepping procedures providing instruction command to the PIC while aircraft already nose in position to parking stand. Ramp staff shall adopt the procedures and capable to become a marshal while necessary (qualified and well trained people). Beside the above, to avoid frequent misunderstanding, considerable confusion during ground engine operation, hand signal for ground operation may be established. (Reference BOM.8.0 Ground Operation 8.0.1 Hand Signals for Ground Operation). Situation which may require the used of visual hand signals for examples: • High nose level, • Lack of equipment, • Communication Failure, • Thunderstorm • Or, the need for convenience 01. Emergency Signals

The emergency signals are used for following situation; a. Personnel in Danger (for any reason, reduce thrust and shut down engines) b. Fire in tailpipe –turn engine over with starter c. Fire in accessory section- shut down engine and evacuate the aircraft. BOM 8.0.1 page 1 and 2




02. General Signals The general signals are used for following situation; • Affirmative –Condition satisfactory like OK. THANKS, GOOD, THUMBS UP

etc. BOM 8.0.1 page 3

03. Engine Operating Signals

The engine operating signals are used for following situation; • Connect External Power Source. • Disconnect External Power Source. • Start engine. BOM 8.0.1 page 3

04. Shut Down Engine

The shut down engine signals be used in the following situation; • After all require external power supply has already connected (based on

PIC request) then engine should be shut down. BOM.8.0.1 page 4

4.2.2. Parking 01. Ramp staff shall have knowledge about ramp area and location of the parking

stand. 02. Ramp staff shall have knowledge regarding parking requirement based on each

type of aircraft. 03. Ramp staff shall monitor availability of the wheel chocks. 04. Ramp staff shall monitor landing gear locks pin, engines blanking covers, pitot

covers, surface control locks, tail stands and/or aircraft tethering (mooring). 05. Ramp staff shall control availability of suitable Ground Power Unit (GPU), Air

Condition Unit, GTC if necessary. 06. Two wing man positioned in the left & right wing tip must monitor parking

between two aircraft there, minimum distance between 2 wing tip is 2 meters.

4.2.3. Ramp To Flight Deck Communication 01. Ramp staff shall read and understood all stepping procedures regarding ground

to flight deck communication regulation and procedures. 02. Communication procedures shall apply during establishing communication to

flight deck crew. 03. Ramp staff shall establish a communication to the flight deck crew for others

purposes including emergency condition. In emergency case in the Aircraft after door closed, the Ramp staff will take action based on Pilot In Command instruction

: 23 Feb 12 : 3




4.2.4. Loading/Embarking and Unloading/Disembarking 01. Ramp staff shall read and understood all stepping Loading/Embarking and

Unloading/Disembarking procedures. 02. Ramp staff shall close monitor during Loading/Embarking and Unloading /

Disembarking process. 03. Ramp staff shall make instruction and report immediately if found irregularity

during loading/embarking and unloading/disembarking process. 04. Ramp staff shall have good knowledge about handling of ULD according to

IATA rule and regulation as well as Garuda Indonesia regulation. 05. Ramp staff shall monitor availability of suitable passengers step, flight deck

step, transport between terminals to aircraft v.v, suitable equipment for loading unloading, suitable equipment for transport of load between agreed points.

06. Ramp staff shall monitor load, stow and secure special cargo for example: live animal, perishable, valuable goods, dangerous goods, news film, diplomatic mail, security item, etc.

07. Ramp staff shall monitor activity of assemble/deliver/receive load, unload from aircraft, returning lashing materials, loads stow, and secure load in the aircraft.

08. Ramp staff shall monitor redistribute load in aircraft, open secure aircraft holds doors and secure locks aircraft holds doors.

09. Ramp staff shall monitor refill ballast bags, suitable filled ballast bags. 10. Ramp staff shall monitor and arrange for safeguarding of all loads with special

attention to valuables and vulnerable cargo during loading/unloading and during transport between aircraft to terminals airport.

4.2.5. Starting

01. Ramp staff may have knowledge about engine starting procedures. 02. Ramp staff shall monitor all necessary GSE need to support irregularity before

and during engine start operation. 03. Ramp staff shall have knowledge requirement of emergency equipment when

engine start operation. 04. Ramp staff shall have knowledge regarding danger/hazard area during engine

start operation. 05. Ramp staff shall monitor and check availability of appropriate unit for provide,

position and remove and operate during engine starting.

4.2.6. Safety Measures 01. Ramp staff shall apply safety and security measures procedures establishing by

Airport Authority and Company. 02. Ramp staff shall check and monitor suitable fire extinguisher equipment and

other protective equipment as required. 03. Ramp staff shall monitor and check availability aircraft security personnel.




4.2.7. Moving Aircraft 01. Ramp staff shall read and understood all stepping procedures while aircraft

ready to move. 02. Ramp staff shall understood aircraft moving area requirement each type of the

aircraft. 03. Ramp staff shall monitor and check availability and serviceability of suitable

towing bar each type of aircraft and or Towing Car (Push Back Car). 04. Ramp staff shall monitor the moving of the aircraft under its own power. 05. Two wing man positioned in the left & right wing tip must monitor parking

between two aircraft there, minimum distance between 2 wing tip is 2 meters.

Reference to Aircraft Handling Manual (AHM) each type.

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: 23 Feb 12 : 3

4. STANDARD RAMP HANDLING PROCEDURE 4.3. Ramp Handling Departure Checklist



4.3. RAMP HANDLING DEPARTURE CHECKLIST 4.3.1. General

The Departure Check List is check list for operational use during process ramp handling every flight both for wide body and narrow body aircraft type. As application based on Standard Minimum Ground Time mentioned in Station Manual chapter 4 (four), the Departure Check List is check list that create from Ramp Activity Check List with significant modification to make it comprehensive and to avoid different perceptions. The check list produce in book with carbonized system, one book contain of 50 set and each set consist of 3 pages with detail as follows • 1 (one) original white color for Origin Station (KK File) • Copy 1 light green color for Ground Handling Agent Departure Station File • Copy 2 light blue color for Destination Station (KK File) The check list is provided and printed by Head Office Services Directorate cq. Ground Support Unit (JKTCGGA) implemented by Station Support (JKTCGSGA) and will be distributed to all station Garuda Indonesia Domestic and International.




4.3.2. Completion Of The Departure Check List Guidelines

NO COMPLETION GUIDELINE 1 : Insert with flight number i.e. GA 240 2 : Insert with registration of aircraft i.e. PK-GGO (Type B737 Narrow

Body type aircraft then cross the column of W/B Aircraft ) Note If operate using the Wide Body then cross the column of N/B Aircraft

3 : Insert Standard Time of Departure i.e. 06:00 Lt. 4 : Insert Estimated Time of Departure incase there is revised schedule

by JKTOMGA. i.e. 07:00 Lt. 5 : Insert Actual Time of Departure i.e. 07:15 Lt 6 : Insert with stretch of flight CGK-JOG 7 : Insert with name of Pilot in Command 8 : Insert delay code i.e. 41 9 : Insert parking stand number i.e. F5

10 : Insert the date operational i.e. 02MAR2006 11 : Insert with X mean the UI* DCS information updating done for STD 12 : Insert with X mark mean the UI* DCS information updating done for

ETD if any revise schedule 13 : Insert with estimate timing after STD or ETD by plus minus standard

time given i.e. STD 06:00 Lt then item nr.1 will be insert 05:20 (due to STD 06:00 minus 40 minutes due to operate by narrow body aircraft) etc

14 : Insert with actual time monitoring for all item description i.e. item nr.1 column estimate 05:20 while monitoring actual time found 05:25 etc

15 : Insert with X mark mean that each item checked already 16 : Insert with all remark relate to each item description mention or insert

with urgent telephone etc 17 : Insert irregularity report chronology completely in conjunction with

delay code stated 18 : Insert name of Person in charges (PIC), ID number of staff concern

and sign i.e. JAIMAN/516088 19 : Insert name of Station Manager / Ass.Manager , ID number and sign

of responsibility i.e. NURALIM/515989




4.3.3. The Departure Check List Form




4.3.4. Responsibility Station Manager Domestic and International are responsible to monitor the implementation of the DEPARTURE CHECK LIST in their area of responsibility.

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4. STANDARD RAMP HANDLING PROCEDURE 4.4. Standard Ramp Handling Report



4.4. STANDARD RAMP HANDLING REPORT The following is the standard ramp handling report: 01. Daily Irregularity Report ( Irregularity TELEX REPORT) 02. Monthly Station Performance Journal 03. Weekly Fuel uplift Report 04. Ground Handling Penalty and Indemnity Charges (GHPIC) Daily Report 05. Ground Handling Charge Note (GHCN) Monthly Report

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4. STANDARD RAMP HANDLING PROCEDURE 4.4. Standard Ramp Handling Report



INTENTIONALLY BLANK

4. STANDARD RAMP HANDLING PROCEDURE 4.5. Standard Minimum Ground Time



4.5. STANDARD GROUND TIME 4.5.1. Standard Ground Time Narrow Body 45 MINUTES

N O T E : PERMANENT DEVIATION FROM THE ABOVE STANDARD DUE TO LOCAL CIRCUMSTANCES SHOULD BE REPORTED TO AND APPROVED BY JKTOGLGA ANY DISCREPANCIES OF THE ABOVE STANDARD SHOULD BE REPORTED TO JKTOGLGA AT ONCE

4. STANDARD RAMP HANDLING PROCEDURE 4.5. Standard Minimum Ground Time



4.5.2. Standard Ground Time Wide Body (B747-A330)

Note : 1. Permanent deviation from the above standard due to local circumstances

should be reported to and approved by JKTOGLGA 2. Any discrepancies of the above standard should be reported to JKTOGLGA

at once

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5. STANDARD RAMP HANDLING EQUIPMENT AND OPERATION POSITION

5.1. General



5.1. GENERAL In general the standard ramp handling equipment has already published by IATA. Purpose of this manual is to confirm that all operational equipment use for support the ramp activity is compliance with published regulation. Basically the ramp handling equipment divided into 6 (six) part of grouping equipment based on function and purposed of which the equipment to be used. 01. Aircraft Servicing equipment 02. Aircraft Movement equipment 03. Aircraft Loading equipment 04. Passenger handling equipment 05. Crew and staff equipment 06. Equipment for cabin. All of those supporting equipment known as Ground Support Equipment.

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5.1. General



INTENTIONALLY BLANK


5.2. Standard Ramp Handling Equipment



5.2. STANDARD RAMP HANDLING EQUIPMENT

5.2.1. Aircraft Servicing Equipment • GPU (Ground Power Unit) • GTC (Ground Turbine Compressor)Engine Air-start Power Unit • Water Empty /Replenishment Tank • Toilet Emptying • Fuelling Bowser /Metering • Interior Cleaning Van • Air Conditioner • Engineer Van

5.2.2. Aircraft Movement Equipment • Wheel chocks • Intercom headset • Push Back Car /Towing Tractor • Tow Bar • Fire Extinguisher

5.2.3. Aircraft Loading Equipment

• ULD Loader • ULD Transporter • Bulk Loader / Conveyor • Tractors • Carts • Fork Lift Truck • Container Dollies • Pallets Dollies • Loading Steps

5.2.4. Passenger Handling Equipment

• Passengers Stair, Boarding Bridge (AVIOBRIDGE) • Catering Truck • Incapacitated Passenger Handling Equipment (Wheel Chair, Stretcher Case etc) • Coaches (Inter Runway Buses) • Umbrella • Handy Counter • Ambulift


5.2. Standard Ramp Handling Equipment



5.2.5. Crew and Staff Equipment • Steps • Ramp vehicles

5.2.6. Cabin / Lavatory Service Equipment • Floor Cover • Vacuum Cleaner • Lavatory Service Car • Fresh water Service Car • Air-conditioner Car • Restraint Device (Hand Cuffing Plastic)

5.2.7. Compartment Equipment • Security Item Box (SIB) and Bullet Box (BB) • Flight Kit

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5.3. Ballast, Counter and Office Equipment



5.3. BALLAST, COUNTER AND OFFICE EQUIPMENT 5.3.1. Ballast

Standard ballast bag • Material (canvas) • Marking • Weight of ballast • Ballast storage • Ballast Movement Information (Telexes)

5.3.2. Counter Equipment

• Baggage scale • Cabin Luggage scale • Baggage conveyor • Counter Desk • Bulletin Box • Flower Basket • Candy Basket • Label Baggage • Label Name Tag • Boarding Pass • ADEGA/DCS PC Display • Boarding Pass Printer • Baggage Label Printer

5.3.3. Office Equipment

• Type writer • PC • Duplicator • Photocopy Machine • Telex Machine • Telephone • Transceiver Radio HF/VHF Communication • Fire Extinguisher • First Aid Kit

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5.3. Ballast, Counter and Office Equipment



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5.4. Ground Support Equipment (GSE)



5.4. GROUND SUPPORT EQUIPMENT (GSE) Efficient utilization of aircraft is the prime objective of any airline operation today. A major factor in optimizing the utilization of aircraft is the time required to service it on the ground. The ground support equipment manufacture in association with airlines has now developed equipment to help keep the ground servicing time to a minimum. As a result, the equipment has become complex in its design and more expensive to purchase and maintain. Therefore proper maintenance of ground support equipment has become more important and must be a priority of any modern airlines in today’s competitive world. Good reliable Ground Support Equipment is essential in achieving efficient aircraft turnarounds and on time departure. In addition equipment like cycles can be extended, thereby deferring expensive replacements costs. The ground support equipment divided into 2 (two) main group based on station service and technical function.

5.4.1. Technical Handling G.S.E There are equipments which will be used for maintenance purposes and other supporting purposes especially in the Garuda Maintenance Facility or Base Maintenance. • Aircraft Towing Tractor /Push Back Tractor • Ground Power Unit (GPU) • Ground Turbine Compressor (GTC) • Air-conditioning Unit /AC Car • Lavatory Service Truck/ Toilet Truck • Water Service Truck • Fuel Truck • Maintenance Step • Aerial Work Platform • Carpet / Cabin Cleaning Truck • Sweeper Truck • Mobile Crane • Aircraft Washer • Maintenance Truck /Pick up • Fork Lift • Others Maintenance tools /facilities such as;





• Wing jack, nose jack, axle jack, fuselage jack, tow bar, hydraulic test rig etc 5.4.2. Station Handling G.S.E

There are equipments which will be used mainly for station handling purposes such as passenger, baggage, cargo and mail handling and more activities in the apron of the airport and cargo warehouse. Although some equipment are interchangeable or both activities are required the same equipment, but the differences are only for inventories. • Passenger step /stair • Conveyor belt loader • Containers / Pallets loader for Lower Lobe • Main Deck Loader • Pallet / Container Dollies • Baggage Towing Tractor • Baggage Cart • Container / Pallet Rack • Transfer Apron Bus • Operation Ramp Vehicles • Wheel Chair • Forklift • Other station handling / cargo handling equipment such as Hand Pallet Truck,

Electric Forklift, Pallet Box Stacker Forklift etc. 5.4.3. Illustrations

01. Conveyor Belt Loader When using belts inside buildings or at the aircraft, maintain proper separation between articles to avoid jamming and remember that some items should never be placed on belts (see Carrier restrictions).





02. Container And Pallet Dolly Container / Pallet Dolly are a low cart for carrying container / pallets from their loading bay to the aircraft side. Each dolly has a tow-bar and they can be joined together to form a “train” which is towed by a tractor. The center or total upper party of the container dolly is usually a turntable fitted with rollers. This can be turned and locked to suit end or side loading. Rollers in front of and behind the turntable, or only where a turntable is fitted, assist in end loading and in transferring a container to/from a dolly. Looks/stops must be set a variety of positions for the different type of containers. a. Example of LD3 container dolly

b. Example of LD3 container dolly equipped with LD2 stops





c. Example of side loading pallet dolly

d. Example of an end loading pallet dolly





03. Tractor Drive tractors at a slow, regular speed, and avoid sharp turns, jerks and sudden stops. Limit the number of carts or dollies in a train to the maximum specified by airline or airport regulations.

04. Carts When cart is used, spread the load as evenly as possible with the heavy items at the bottom. Do not wedge the light packages between the heavier items.





05. Transporter Sometimes at congested airports, space is insufficient to maneuver a train of pallet or container dollies on to the high loader. The train is then parked at some distance from the aircraft and a self-propelled transporter is used to bridge the gap between the individual dollies and high loader. Where the pallet or container terminal is in close proximity with the high loader the use of the dollies can be avoided. The platform is adjustable to allow it to match dolly height, rack height or loader height. Powered rollers assist in loading and offloading from front and rear end. There are 1-way, 2-way and 3-way transporter.





06. Loader A loader is a mobile lifting device for transferring containers and/or pallets from their dollies to the aircraft compartment and vice versa. These are various loaders used which allow lower deck loading, main deck loading or both. Some loaders allow pallets to be loaded lengthwise into the aircraft compartment. The single platform loader consists of a lifting platform only. The two platform loader has a lifting platform and a bridging platform. In its low position the height of the lifting platform matches the height of the dolly. Powered rollers on the loader assist in the transfer of the container or pallet from the dolly. The lifting platform is then raised to line up with the bridging platform. From this position powered rollers move the load into the aircraft. The bridging platform can be attached to the aircraft with the use of special fittings. The bridge will then automatically adjust to any aircraft movement during the loading or unloading operation. The two platform system also allows the staging of a container or pallet on the bridging platform, so that in the meantime the lifting platform can be lowered to pick up other load units, thereby substantially reducing cycle time.





07. Forklift And Slave Pallet When a loader is not available a forklift in combination with a slave pallet can be used to load or unload pallets and containers. A slave pallet is a frame suitable for lifting with the tines of a forklift and with rollers and locking gear on its top surface. The forklift with the slave pallet attached is used in the normal way. The rollers assist in the loading of the container or pallet on the slave pallet and its transfer to the aircraft but are not powered. The locks must be engaged during all fitting and maneuvering to ensure safety to equipment and personnel.

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5.5. GSE Operator Requirement



5.5. GSE OPERATOR REQUIREMENT 01. Holding Driving License for specific Vehicle 02. Holding Operator Certificate from DGCA (SKP for Indonesian DGCA) 03. Holding Special Driving License from Airport Authority

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5.5. GSE Operator Requirement



INTENTIONALLY BLANK


5.6. Position Operation of Loading and Service Equipment




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INTENTIONALLY BLANK


5.7. Ground Handling Activity



5.7. GROUND HANDLING ACTIVITY 5.7.1. General

Some of ground handling activity part is starting before aircraft landing. Other activity will be done after aircraft landed and parking at the Ramp or Apron parking stand and also after aircraft departed. To handle activities in the ramp side the requirement is: • Manpower with special experienced, skill and well trained • Specialized equipment

01. Activity before aircraft Landing

a. Collect and check messages (LDM, CPM, CLI, MVT) from origin station, and check loading position which load will be off loaded.

b. Check loading position which the load will be loading into the aircraft c. Check all baggage, cargo and mail load. d. Check catering, operational flight plan etc e. Check serviceability and availability of GSE and it standby position

requirement. f. Check availability of ULD g. Check manpower handling staff readiness and shall standby at the position

and provide short brief according to their job description. h. Check Marshalling readiness

02. Activity after aircraft Landed (Turnaround or Transit)

a. Positioning of GSE b. Passenger disembarking c. Baggage, cargo and mail off loading d. Cabin and cockpit Cleaning e. Catering unloading and uplift f. Fueling g. Aircraft Line Maintenance h. Cabin cooling i. Water / toilet servicing j. Passenger closing for check-in k. Informing all parties involved in case of irregularity l. Crew Briefing m. Passenger Boarding n. Removing GSE o. Completing flight documentation p. Closing Doors


5.7. Ground Handling Activity



q. Removing Block r. Aircraft Push Back or Moving by own power

03. Activity after aircraft Departed

a. Aircraft parking stand is clear b. Check all message especially priority message i.e. Movement Message

(after correction has been made) c. Filling documentation d. Report

5.7.2. Sequence of Ground Handling Activity

In the sequence of the aircraft handling activities, some of them can take place independently; where others cannot.

The sequence and interaction of ground handling activities need to be observed for the completion of a smooth operation and on time departure of the aircraft. In the ramp side all job activity shall be taken special measurement to achieve the goal in ramp handling operational and aircraft will be departed on time. Some ground handling activities are independent of each other. For example the rear hold and front hold off loading with two lower deck loaders because these activities may be started and stopped independently. Other activities must take place in sequence, such as cabin cleaning and disembarking of passengers. These activities are linked to each other and the delay of activity will also delay the next, unless some available time exists between each activity.

5.7.3. Time Margin on Various Activities For each activity, there is a recommended earliest and latest start or finish time. The available time – or time margin – is the difference between the earliest and latest times of start (or finish) of any activity. The time margin measures the free time left to perform the activity without jeopardizing the airlines punctuality performance.

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6. AIRCRAFT LOADING AND UNLOADING 6.1. General



6.1. GENERAL

The loading and unloading into the aircraft is based on each type of the aircraft. Each type of the aircraft have different characteristic, especially for narrow body and wide body aircraft. The narrow body aircraft loading operation usually done by manual loading, the load put it direct into cargo or bulk compartment, while wide body aircraft loading operation used by Unit Load Devices (ULD) system loading. The standard aircraft loading details shall refer to the guidance published in the Aircraft Handling Manual (AHM) each type of the aircraft. The loading unloading staff for handling baggage, cargo and mail should be a qualified person and familiar with loading and unloading procedures as required by the operator.

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6. AIRCRAFT LOADING AND UNLOADING 6.2. Narrow Body Aircraft Type



6.2. NARROW BODY AIRCRAFT TYPE The Garuda Indonesia Narrow Body Aircraft type as mentioned in the table below:

TYPE TTL REGISTRATION B-737-300 10 PK-GGG, PK-GGN, PK-GGO, PK-GGP, PK-GGQ, PK-

GGR, PK-GGW, PK-GHX, PK-GCA, PK-GCC. B-737-400 2 PK-GZP, PK-GZQ B-737-500 5 PK-GGA, PK-GGC, PK-GGD, PK-GGE, PK-GGF B-737-800 52 PK-GEE, PK-GEF, PK-GEG, PK-GEH, PK-GEI, PK-

GEJ, PK-GEK, PK-GEL, PK-GEM, PK-GEN, PK-GEO, PK-GEP, PK-GEQ, PK-GER, PK-GMA, PK-GMC, PK-GMD, PK-GME PK-GMF, PK-GMG, PK-GMH,PK-GMI, PK-GMJ, PK-GMK, PK-GML, PK-GMM, PK-GMN, PK-GMO, PK-GMP, PK-GMQ, PK-GMR, PK-GMS, PK-GFA, PK-GFC, PK-GFD, PK-GFE, PK-GFF, PK-GFG, PK-GFH, PK-GFI, PK-GFJ, PK-GFK, PK-GFL, PK-GFM, PK-GFN, PK-GFO, PK-GFP, PK-GFQ, PK-GFR, PK-GFS, PK-GFT, PK-GMU

A-320-200 3 PK-GLA, PK-GLC, PK-GLD

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6. AIRCRAFT LOADING AND UNLOADING 6.2. Narrow Body Aircraft Type



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6. AIRCRAFT LOADING AND UNLOADING 6.3. Wide Body Aircraft Type



6.3. WIDE BODY AIRCRAFT TYPE The Garuda Indonesia Wide Body Aircraft type as mentioned in the table below:

TYPE TTL REGISTRATION B-747-400 3 PK-GSG, PK-GSH, PK-GSI A-330-200 8 PK-GPH, PK-GPI, PK-GPJ, PK-GPK, PK-GPL, PK-

GPM, PK-GPN, PK-GPO A-330-300 6 PK-GPA, PK-GPC, PK-GPD, PK-GPE, PK-GPF, PK-

GPG

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6. AIRCRAFT LOADING AND UNLOADING 6.3. Wide Body Aircraft Type



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6. AIRCRAFT LOADING AND UNLOADING 6.4. Load Distribution



6.4. LOAD DISTRIBUTION To assist in distributing the load to ensure that all loading limitation is met with the various baggage, cargo and mail, the areas loading position are subdivided. The load controller shall make a details plan and give a practice instruction to loading master for which the various items of load are to be located in the right aircraft cargo compartment position. In addition to achieve the balance of the aircraft and met with the aircraft structure limitation, the load should, where possible, be distributed in such a way as to ensure rapid handling and quick turn-a-rounds particularly on multi-sector flights. Aircraft are categorized into: • Passenger aircraft • Cargo aircraft • COMBI aircraft (Both Passenger and cargo aircraft) Load can be stowed: • As bulk load in the lower deck compartments. • On Pallets or in containers in the main deck compartment. • On Pallets or in containers in the lower deck compartment • On seats in seat containers in the main deck compartment

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6. AIRCRAFT LOADING AND UNLOADING 6.4. Load Distribution



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6. AIRCRAFT LOADING AND UNLOADING 6.5. Aircraft Location



6.5. AIRCRAFT LOCATION 6.5.1. Standardization of Terminology

IATA has adopted standard definition as following;

Hold : The space confined by ceiling, floor, walls and

bulkhead used for carrying load. Compartment : A space designated within a hold Section : A subdivision of containerized/palletized compartment

(e.g. net section) Bay : A subdivision of a containerized/palletized

compartment (e.g. ULD position) Deck : A structural floor level. For aircraft having one structural

floor level shall be referred to as the Main Deck. For aircraft having more than one structural floor level, the different levels shall be referred to as Lower Deck. Lower Deck and Main Deck starting from bottom to top.

Cabin : The compartment of an aircraft where the passengers seat are installed.

Cabin Section : A division of the cabin into zones for the purposed of balance.

Left/Right : Left and right are to be understood as left and right in the direction of the flight.

ULD : Unit Load Device, a unit in which dead-load is bulk loaded and subsequently loaded as a unit into the aircraft. e.g. pallet, container, igloo etc




6.5.2. Numbering Holds, Compartment and Sections The standard IATA practice is to number holds, compartments and sections from “Lower to Main Deck” and from front to rear. In accordance with this the following numbering scheme has been developed:

Compartment Number Position in Aircraft

1 : The forward part of the lower forward hold or the total lower forward hold

2 : The aft part of the lower forward hold 3 : The forward part of the lower aft hold 4 : The aft part of the lower aft hold or the total lower aft hold 5 : The total main deck forward compartment or the bulk

compartment of large capacity aircraft. 6 : The total main deck aft compartment. 0 : The cabin compartment aft position

Examples: Due to the large size of the compartments in large capacity aircraft some airlines deviate slightly from the above principle. GARUDA INDONESIA B737-300/400/500/800

Comp.1 Comp.2 Comp.3 Comp.4 B747-400

Comp.1 Comp.2 Comp.3 Comp. 4 Comp.5 A330-341 & 200

Comp.1 Comp.2 Comp.3 Comp. 4 Comp.5 Numbering Section For numbering sections a two figure group is used. The first figure indicates the compartment number and the second figure the section in that compartment, starting from front to rear and right to left.




6.5.3. Maximum Package Size The Maximum package size of each type of aircraft it is different each others. Some of them it is possible same size but other aircraft manufacture completely different sizes. B737-300 Maximum Package Size Illustration FWD HOLD – FWD LOADING –HEAVY PACKAGE FWD HOLD – FWD LOADING –LIGHT PACKAGE




FWD HOLD – AFT LOADING –HEAVY PACKAGE FWD HOLD – AFT LOADING –LIGHT PACKAGE




AFT HOLD – FWD LOADING –HEAVY PACKAGE AFT HOLD – FWD LOADING –LIGHT PACKAGE BULK

NOTE : Other type of aircraft maximum package size refers to CARGO MANUAL 9. Loading Limitation and Restraint 9.2. Maximum Package Size




6.5.4. Loading Instruction Report The loading instruction report is a report from load master to the load controller contains actual loading position arrive from origin station and actual loading position from departure station including transit loads Garuda Indonesia Loading Instruction example for B737-300/400/500/800. Note:

• The loading instruction shall be fill up completely • The load information regarding special load shall write down in the column

special load. • If any special load need special handling, shall inform in written in the

column special handling instruction. • If any deviation loading between planning and actual shall inform in written

in the column report/deviation. • Prepared column shall insert name of load planner and signed. • Loading supervisor shall approved and sign in the approval.




a. Loading Instruction report B737-300/400/500/800

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6. AIRCRAFT LOADING AND UNLOADING 6.6. Aircraft Limitation



6.6. AIRCRAFT LIMITATIONS 6.6.1. Aircraft Structure Limitations

ACFT TYPE MZFW

in KG MTOW in KG

MTAW in KG

MLDW in KG

B737-300 Model 3U3 49713 63276 63481 52888 B737-300 Model 33A 48307 58967 59172 51709 B737-300 Model 36N 48307 61234 61439 51709 B737-300 Model 3Q8 109600

Lbs 139500

Lbs - 116600

Lbs B737-300 Model 36M 48307 61234 61439 52888 B737-300 Model 34S 47628 59647 59852 51710 B737-400 Model 4U3 51255 62822 63027 54884 B737-400 Model 4K5 53070 68038 68243 56245 B737-400 Model 4Q8 51255 65090 65295 54884 B737-400 Model 4Y5 53070 68038 68243 56245 B737-400 Model 43Q 53070 68038 68243 56245 B737-400 Model 49R 113000 143600 - 121000 B737-400 Model 497 51255 62882 63087 54884 B737-400 Model 4MO 51255 62822 63027 54884 B737-500 Model 5U3 46720 60554 60759 49895 B737-800 Model 8CX 61688 79015 79242 65317 B747-400 242671 394625 395986 285763 A330-300 169000 217000 217900 179000

6.6.2. Running (Linear) Load Limitation

Definition an aircraft is a flexible structure; In particular, the fuselage contorts during flight according to the loads it contains. So that the fuselage contortion does not exceed at any point the maximum allow limit, which would result in a risk of permanent damage, the manufacturer defines a running (linear) limitation, i.e. a maximum load acceptable on any given fuselage length. This limitation is expressed in kg per m (lb per in) of fuselage length. The linear limitation applies to the whole of the load located in a given part (on a given length) of the hold.




W DIVIDE ------ S= L X I = 0,4 X 0,6 = 0.24 m2 S

01. General case- the linear limitation determines the total maximum load allowed in each bulk hold section. It is provided by the manufacturer in the appropriate chapter of the Weight and Balance Manual. Therefore, it is prohibited to exceed this maximum load per section.

02. Heavy packages – in the event of carriage of one or several heavy packages, the running load limitation is complied with, and there is no need to check it, if the following rules are applied:

6.6.3. Area Load Limitation

01. The holds area load limitation, expressed in kg/m2- (lb/ft2), is to prevent the

weight of the load (expressed in kg or lb) resting upon a certain area of the compartment floor (expressed in m2 or ft2) to exceed the capability of the aircraft structure underneath the floor (beams, cross beams, attachments to the aircraft body).

02. The hold area load limit is provided by the aircraft manufactures in the appropriate chapter of the Weight and Balance Manual. It is, generally referred to as “Uniformity Distributed Floor Loading” or “Maximum Distributed Load”.

03. If it is stated that the area load limit is 750 kg/m2, this means that on 1 m2 of the floor, not more than a total amount of 750 kg may be loaded, one or several pieces of cargo, and irrespective of the way the piece (or the pieces) of cargo is (are) in contact with the floor within the square meter considered.

04. In practice, the area load limitation shall be checked dividing the weight of the piece of cargo by the area defined by the external contour of its contact points on the floor (see figure 1. Below). EXAMPLE: In the case the area to take into account is not the crate or the surface of its feet but the area S = L X I defined by the external contour of its contact points:

Total load in the hold section (including the heavy package(s) is below the allowed maximum load for the section; use a spreader if the area load limitation is exceeded.




W 240 ------ = ----- = 1,000 kg/m2 > 750 kg/m2 S 0.24

If the resulting figure is higher than the limitation, the load cannot be accepted as it is. It will be necessary to provide a spreader to be placed under the load. The spreader shall meet two requirements; a. It shall possess a sufficient degree of stiffness to effectively accomplish the

load transfer; this degree of stiffness will be dictated by the weight of the load and the length of spreader projecting beyond or within each actual contact point of the package with the spreader.

b. The resulting area, defined by the external contour of the contact points of the spreader, shall distribute the load below or up to the maximum permitted area load.

To determine the area required the following calculation is made divide the weight of the piece of cargo by the hold area load limit. (See example).

FIGURE.1 Example: Load = 240 KG Area Load Limit = 750 kg/m2




Minimum surface defined by the external contour of the contact points of the spreader :

240 ------- = 0.32 m2 750

Spreader = 10 kg

FIGURE 2 Note: The total weight is a combination of load and spreader The load imposed by the total weight of cargo and spreader on the aircraft structure may now be compared with the area load limit dividing the weight by the new area S; If the package requires a spreader, this means that even with this floor the maximum area load limitation is reached; therefore, no other cargo shall be loaded on the package itself or on the accessible parts of the spreader.

240 + 10 kg = 715 kg /m2 750 kg / m2 0.35 m2

S = L X I = 0.7 m X 0.5 m = 0.35 m2




6.6.4. Aircraft Structure Limitations

01. Floor Panel Limitations The floor panel limitations divide into 2 parts A. Contact Load Limitation

• The Floor Contact Load Limitation (expressed in kg/m2– lb/ft2) is purposed to prevent the weight of load imposed by those parts of the load in direct contact with the floor from exceeding the capability of the horizontal FLOOR PANELS (metal sheets, honeycomb sandwich panels).

• The floor contact limit is provided by some aircraft manufactures in the corresponding chapter of the Weight and Balance Manual. It is generally referred to as “concentrated (foot print load”. Or” maximum local load”).

• If it is stated that floor contact load limit equal with 2000 kg/m2 , this limitation shall be checked by dividing weight load of piece of cargo by its actual contact area with the floor ( see figure 3 below)

FIGURE.3.

Actual contact Area =30 cm x 5 cm x 2 battens = 0.03 m2 480 = 16000 kg/m2 2000 kg/m2 0.03 m2




The calculation resulted that the limitation is exceeding. a. If the resulting figure is higher than the limitation, the load can not be

accepted as it is. It is necessary to provide a spreader floor to be placed under the load

b. The spreader floor/panel shall meet two requirements : • It shall posses a sufficient degree of stiffness to effectively

accomplish the load transfer; this degree of stiffness will be dictated by the weight of the load and the length of spreader projecting beyond or within each actual contact point of the package with the spreader floor.

• Its actual contact area with the aircraft floor will distribute the load below or up to the maximum permitted contact load.

c. To determine the contact area required the following calculation is made, divide the weight of the piece of cargo by the floor contact limit (see example figure 4. Below)

Example: Load = 480 kg Floor contact load limit = 2000 kg/m2 Minimum contact surface is : Weight of spreader = 20 kg. Spreader floor contact surface =

480 = 0.24 m2 2000

1 m x 0.125 m x 2 = 0.25 m2




FIGURE .4. Note : The total weight is combination load and spreader. The load imposed by the total weight of cargo and spreader on the aircraft floor panels through the spreaders floor may now be compared with the contact load limit dividing the weight by the new contact area.

d. If the package requires a spreaders floor, this means that even with this floor the maximum contact load limitation is reached; therefore no other cargo shall be loaded on the package itself or on the accessible parts of the spreader floor.

e. Where no floor local load limits is provided by the manufacturer, it is recommended to take following steps when loading heavy pieces of cargo: i. Determine area load limitation by checked with structure area load

limitations ii. Even if the area load limitation is not exceeded, but if the actual

contact area of the piece of cargo with floor is small (e.g. narrow battens, rims. etc) place spreader material between the piece of cargo and the floor. The contact surface of the spreader should be at least equivalent to one quarter of the external contour area used for check calculation follow the stepping guidance)

iii. Action point (b) is not required if it has been found necessary to use a spreader floor after checking step point (a).

480 + 20 kg = 2.000 kg/m2 0.25 m2




B. Point Load Limitation i. It defines the resistance to puncture (by a heavy load bearing onto a

very small surface) to the material used in a bulk hold floor. It is equivalent to a pressure, and is expressed in kg/cm2 (lb/in2)

ii. In practice, the concentrated load limit of bulk floors is very high. Normally handled packages do not reach the limit. This is why the point load limitation is not mentioned in the manuals of the aircraft manufacturers and carriers.

iii. In this condition so then it is recommended. However, to apply the elementary package handling precautions indicated hereafter in order to avoid a floor puncture by a point load during handling in a bulk hold.

iv. Packages Handling. • During handling, never lay a heavy (more than 50 kg) package on

one corner. • Never roll a drum shipment on it rim. • Never drop down a heavy (more than 50 kg) package on an edge or

a corner: the impact might result in floor puncture. FIGURE 5 FIGURE 6

v. When using a “pinch bar”. Place a floor protector device beneath the “pinch bar” prior to applying the load (e.g. a plank or piece of plywood) see Figure 7 and 8 below. FIGURE 7 FIGURE 8




6.6.5. Heavy and Bulky Items Load 01. Check Availability of Suitable Loading Equipment

If the shipments are of a size or weight that will necessitate special handling, the ramp staff must ensure and check that suitable loading and unloading equipment facilities are available at uplift and discharge station. The ramp staff shall make coordination with cargo staff purpose sent information the details of proposed uplift in advance to destination and transfer station.

02. Criteria for Accepting Special Cargo The main criteria governing in acceptance of unusually heavy or large items are: a. Will the item fit in the aircraft? b. If so, can it be adequately restrained? c. Is it within aircraft limitation? d. Is suitable loading and unloading equipment available at transshipment,

uplift and discharge station?

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NOTE: • According to GARUDA CARGO REGULATION. THE HEAVY

CARGO (HEA) CAN BE ACCEPTED MAXIMUM IS 150 (one hundred fifty) KGS / PIECE

• Special for Marine product, loading unloading should be used conveyor belt to avoid damage/leakage to package and/or contents.




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6. AIRCRAFT LOADING AND UNLOADING 6.7. Loading And Unloading Operations



6.7. LOADING AND UNLOADING OPERATIONS 6.7.1. Preparations

• Check load condition of baggage, cargo and mail • Check load planning or Loading Instructions Report • Ensure the method will be used comply with regulation • Check packaging condition shall be met with requirement. • Do not load the baggage, cargo or mail with inadequate packages condition. • Do not load the goods with possible to create damage to the aircraft structure. • Do not load the items intended create pollution to the aircraft or other goods. • Loading unloading shall be supervised by a supervisor to manage the team

work. • Check the loading instruction, load message, load sheet and manifest

6.7.2. Compartment / Hold Doors

01. Take necessary action to operate the compartment cargo doors coordinate

with engineer. 02. Opening and closing the cargo compartment door shall be done by qualified

staff. 03. Check supporting equipment that possible disturbing process during opening

and closing cargo compartment doors 04. Before closing the cargo doors shall check the condition of loading: 05. E.g. netting, position load etc. 06. After finishing loading unloading, the cargo doors shall be checked and locked

properly 6.7.3. Anti Tipping Procedures

During the loading and offloading process of a cargo or COMBI aircraft there may be a point when the aft end is much heavier than the forward end. Under these conditions the aircraft could tip back about its main wheels with resulting damage to the aircraft and ground equipment and possible danger to the passengers and personnel.




To avoid this hazard condition the following procedures shall apply: 01. The supervisor shall determine by means of a balance computer whether the

tipping exist for the particular load 02. The supervisor shall decide and manage by giving a special instruction to

the loader to offload the forward cargo holds last and/or load them first. 03. The carrier’s regulation may require that a Tail Struts or Nose wheel weight

be fitted before the loading operation commences. 04. In certain circumstances disembarking regulation and embarking for the

passengers shall be distribute before loading unloading process done. Any restrictions in the sequence of loading/unloading imposed by the operator to maintain the aircraft balance condition while on the ground must be observed

6.7.4. Bulk Loading

Narrow body aircraft type which is not used ULD Pallets / Containers for load the baggage, cargo and mail normally known as bulk loading operation. In this condition means that load shall loading manually one by one (piece by piece) and supporting loading manually like net, chain and rope shall be used. Limitation of each cargo /bulk compartment and doors size limitation shall be checked properly in bulk loading manual operation. Baggage, cargo and mail preparation in the cart handling by manual piece to piece starting from ware house, baggage make up area up to loading to the aircraft.




Loading Master shall check the load and make record accordingly in the baggage or cargo loading check list piece by piece to make sure that certain baggage or cargo confirm on board in the flight and correct destination. Shall the loading Master found any irregularity baggage or cargo such as damage or broken bag or packages then the item not allowed to load in the aircraft and shall be off loaded. Soonest as possible make report to the Operation Control Unit at station level and /or direct to the passenger or cargo handling unit immediately.

6.7.5. Offloading Operations

01. Offloading baggage shall be done soonest as possible after aircraft block on

and engine shutting down without waiting passenger disembarking (wherever Customs and / Quarantine Health authorities allow this practice)

02. ALWAYS Offload business class baggage first, then follow by economy class baggage, before cargo/mail items and send it as quick as possible to the Terminal Building and first baggage delivery to the passenger shall be 10 minutes after aircraft block on for narrow body aircraft and 15 minutes after aircraft block on for wide body aircraft.

03. Check cargo and mail against the relevant documents as soon as possible. Carry out this check at aircraft side whenever possible and report any discrepancy at once to the supervisor (e.g. documents without goods, or goods without documents)

04. Check and record any irregularity during offloading like damage, broken etc. 05. If found damage or broken baggage, cargo or mail shall be reported to

department concerns immediately. 06. Make report any irregularity loading to Load Control such as; wrong loading

position on arrival, over carried goods, misrouted goods etc 07. Check all load should be offloading and presence of load in compartments that

should be empty. 08. The Supervisor shall check that all items for the station have been removed

from the holds before reloading take places. 09. In the even that there is transit load (baggage, cargo and mail - transit station

position) make report and record to the load planner the actual condition and do not move the transit load without approval from the load control staff.




6.7.6. On load Operations Before starting operations to load a baggage, cargo or mail, ensure to take good preparation as follows: 01. Preparation

A. Check aircraft compartment floor, walls, and bulkhead should be in good conditions.

B. Check if any sharp edges likely to damage the goods. C. Check availability of net, rope, chain if necessary and ensure that the

separation nets are properly secured to subdivide the cargo holds/compartment.

D. Check and leave access panels and hatches in the cabin floor shall free and clear position as required by the airlines regulations.

E. Precaution measurement effect damage of load and damage to the aircraft structure should be observed. a. Distribute the load accordingly, to get aircraft C of G balances. b. Place the heavier items at the bottom. c. Stack neatly for maximum stability and maximum of the available

volume. d. Observe the specific instruction labels, hazard labels and handling

labels accordingly. e.g. fragile, door side, priority etc

02. The Loading Rules and Regulations A. Places the load properly and endeavor to place the articles so the labels,

hazard label and handling label and tags remain visible instead of being hidden.

B. Do not exceed the published floor limitations, whenever necessary, use spreaders as described in section 6.6. Point 1,2,3,4. When spreader is used for an item to meet the floor limit requirement, do not load other articles on either the item or the spreader without checking with the load agent, as the total weight might exceed the limits.

C. Used approved mechanical handling aids for heavy items. D. Used proper loading equipment that having approval form company E. After loading on the aircraft, the load must be secured in accordance with

the airlines regulations. Article likely to cause damage to other load or to the aircraft must be secured individually. These would include for instance: heavy items, high density articles, and pieces with sharp points or edges. Other articles are tied down for their own protection: tall pieces, image –orthicon tubes, etc.

F. In the event of irregularity that unable to comply with the loading Instructions, staff shall make report and /or advice immediately to the Load Control Supervisor / Load Agent.




G. The loading staff shall familiar with the content of the Aircraft Handling Manual on each aircraft type.

• ILLUSTRATION

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6. AIRCRAFT LOADING AND UNLOADING 6.8. Special Load



6.8. SPECIAL LOAD 6.8.1. General

Special load is the collective indication for those commodities, which, due to their nature or value, require special attention and treatment during acceptance, storage, transport and/or stowage. The following Chapter BOM 5.3 describes more detail the “Special Load” which contains of: 01. Dangerous Goods 02. Live Animal 03. Carriage of Arms 04. Strongly Smelling (obnoxious) cargo 05. Human Remains 06. Perishable Cargo (including food stuff) 07. Valuable Cargo 08. Living Human Organ and blood shipments 09. Undeveloped Film 10. Diplomatic mail 11. Heavy Cargo Load 12. Spare part for Aircraft On Ground These commodities must be mentioned on the special load notification to Captain (NOTOC) in the English language only. The NOTOC shall sign by Pilot in Command before the departure of the flight. (B.O.M 5.3.1. General point 02 Special Load page 1)

6.8.2. Handling of Special Load These special load shipments may need special handling due to their nature and they should not be accepted unless it can be confirmed that transshipment and destination station or airports have suitable accommodation, equipment available and not contrary to local government regulation, if it is interline cargo, the shipment must be acceptable to other airlines involved in carriage. The policy, handling instruction details, limitation, and responsibility shall refer to the B.O.M 5.3 Special Load. The items below which are categorized as special load are: 01. Pipes 02. Drum 03. Aircraft Engine




04. Perishable Cargo 05. Vegetables and fruits 06. Eggs 07. Flowers 08. Meats 09. Food Stuff 10. Fresh Fish 11. Human remain 12. Live animals 13. Farm Poultry –Day Old Chickens (DOC) For those shipments need special attention for loading and unloading, may be needed supporting equipment such as: 01. Spreader 02. Tie-down 03. Build up Load 04. Etc

6.8.3. Ties Equipment

01. NET 02. CABLE 03. STRAP 04. ROPE

6.8.4. Standard Lashing

01. 4 tie down ring, 4 lashing robe and 1 security robe 02. 2 lashing robe for upward forces, one lashing robe each for forward and

backward forces. 03. Security robe to protect lashing robe for forward and backward forces will not be

moved. 6.8.5. Built Up boxes of the day old chick on the pallets

01. Do not built the poultry box contain day old chick using close ULD e.g. IGLOO,

Containers etc 02. Do not covering with plastic sheet on the ground. 03. Enough space between built up boxes in the pallets with aircraft hold

compartment ceiling. 04. Should available distance between each box using a SPACER.




Illustrations

6.8.6. Perishables The company manuals should provide a maximum stacking height when building ULD(s) with vegetables or fruits packages to avoid sloping on sides. Vegetables and fruit should be stacked into ULD or bulk holds in such a manner as to avoid crushing, which could also damage other load and aircraft holds. Heavy packages which could cause damage shall not be loaded on top of vegetables or fruits. Illustrations




6.8.7. Incompatibility There are shipments that can not be loaded close each others and should providing enough space or providing a certain distance due to nature or habit of those shipments so can be stowage together in one compartment. The above condition that we called INCOMPATIBILITY. For examples. 01. Vegetables and fruits (PER) shall not be loaded in close proximity of non-

cremated human remain. 02. Food stuff (EAT) and poisonous (RPB) and infectious substances (RIS) shall be

loaded in accordance with incompatibility chart. 03. Live animal (AVI) e.g. Dog and Cat do not load the cage face to face otherwise

both of them will be fought together. 04. Food stuff (EAT) can not be loaded together with live animal (AVI) 05. Human remain (HUM) do not load close to the food stuff. 06. Egg (HEG) do not load closed to the Dry Ice (ICE). 07. Live Animal (AVI) do not load together in the same compartment with Poisonous

Material (RPB)




Table Of Incompatibility

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6. AIRCRAFT LOADING AND UNLOADING 6.9. VIP/CIP/Executive Class Baggage Loading

Unloading



6.9. VIP/CIP/EXECUTIVE CLASS BAGGAGE LOADING UNLOADING 01. Handle with care and fully attention. 02. Loading at the last time 03. Door side position in the Bulk Compartment if bulk manual system loading and

position 44R/L if ULD System Loading 04. Use special attention label such as Priority Label, Door side label, First or

Executive Class Label shall attach properly 05. Use special ULD for executive class 06. First priority offloading before other load 07. Send telex to destination station complete with baggage loading position. 08. Inform to transit station if any VIP/CIP baggage onboard 09. Report to supervisor if any irregularity baggage such as damage, torn or broken

conditions.

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6. AIRCRAFT LOADING AND UNLOADING 6.9. VIP/CIP/Business Class Baggage Loading

Unloading



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6. AIRCRAFT LOADING AND UNLOADING 6.10. Security Item Box And Bullet Box



6.10. SECURITY ITEM BOX AND BULLET BOX 01. The Ramp staff shall check and monitor availability of SIB and BB using Check

List Load Master.(see below specimen) 02. SIB shall put at compartment 1 (one), any kind of baggage is prohibited to put

above SIB, and SIB responsibilities is for Security Ground Handling 03. Ensure the SIB and BB shall last loading on departure and first offloading on

arrival 04. Make report in case SIB and BB are missing from aircraft to the Station

Manager 05. Ensure that SIB and BB open and close by the security guard 06. Station Manager shall ensure the record process for SIB

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6. AIRCRAFT LOADING AND UNLOADING 6.10. Security Item Box And Bullet Box



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6. AIRCRAFT LOADING AND UNLOADING 6.11. Aircraft Loading Checklist



6.11. Aircraft Loading Checklist The Aircraft Loading Checklist is checklist purpose for control Loading of Baggage, Cargo and Mail into the Aircraft. The checklist shall be implement by loading staff under supervision of loading supervisor. Both of loading staff and loading supervisor must be sign on the checklist and report to the load control the actual loading after finish loading.

6.11.1. Aircraft Loading Checklist Completion Procedures

• Insert Station of Make Up. (i.e. CGK) • Insert Destination. (i.e. AMI) • Insert FLIGHT NUMBER. (i.e. GA420) • Insert Date. (i.e. 22 Mar 2006) • Insert AIRCRAFT REGISTER (i.e. REG. : PK-GGP) • NO : 1XXXXX as serial number preprinted • Insert STD (i.e. 08:30) • Insert ATD (i.e. 08:35) (after Aircraft Push Back)) • Insert Start (i.e. 07:50 (start make up bag)) • Insert Finished (i.e. 08:10 (finished make up bag)) • Insert Baggage Handling Staff name and sign (i.e. B Poerwanto and sign and

ID.NO. 522xxx) • Insert Porter staff name of staff duty (i.e. 1. Master 2. Mister 3. Polan etc) • Insert ACTUAL (i.e. B : 2456 Kg : 120 Pcs). • Insert Acknowledged Supervisor name and sign (i.e Nuralim & Signature also

ID. No. 515xxx). • Portion of Baggage control check must be mentioned and or attached on

respective Cart Number used for loading. i.e.

COMPARTMENT COMPARTMENT BULK CPT 1 & 2 CPT 3 & 4 BULK CPT 5

JOG GA 12-12-03 (TAG) GA 13-02-04 (TAG) GA 14-01-20 (TAG) GA 02-02-34 (TAG) GA 03-44-56 (TAG) GA 00-53-88 (TAG) Etc.

AMI GA 22-13-03 (TAG) GA 23-01-04 (TAG) GA 24-02-44 (TAG) GA 00-23-55 (TAG) GA 00-34-77 (TAG) Etc.

ETC




• If ULD system loading each ULD number must be write ULD Serial Number follow by slash (/) then 3 letter code Station Destination. i.e.

COMPARTMENT COMPARTMENT BULK

CPT 1 & 2 CPT 3 & 4 BULK CPT 5 AKE1223GA/SHA GA 12-12-03 (TAG) GA 13-02-04 (TAG)

AKE1444GA/SIN GA 22-13-03 (TAG) GA 23-01-04 (TAG) GA 24-00-20 (TAG)

ETC

• Or If any possibilities condition that baggage make up by manual calculation

then each baggage tag shall mentioned and accumulated weight of baggage accordingly. i.e.

COMPARTMENT COMPARTMENT BULK

CPT 1 & 2 CPT 3 & 4 BULK CPT 5 AKE1223GA/BTH 12-12-03 12 -02-04 20 32 13-29-01 14 46 10-24-32 10 10-24-33 10

66 etc

BTH (CART NO1) 12-12-08 12 -02-09 20 32 13-29-11 14 46 10-24-34 10 10-24-35 10

66 etc

ETC




6.11.2. Aircraft Loading Checklist Illustrations

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7. RAMP HANDLING FOR PASSENGER 7.1. General



7.1. GENERAL In general, ramp handling for passenger shall cover all passenger handling activities in the apron. The passenger handling activity in the ramp consists of several operational aspect related to the safety, schedule regularity, passenger comfort, efficiency and security flight operations principle. The ramp handling for passenger purpose to provide ramp bus for boarding, availability of an umbrella as rain protection, VIP/CIP Van, passenger step/stair incase aircraft parking at remote area (parking without AVIOBRIDGE), medical high lift, clearly signage and information also safety procedures in the ramp. The ramp staff shall well informed and understood regarding how to handle the passengers in the tarmac to achieve the target customer satisfaction.

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7. RAMP HANDLING FOR PASSENGER 7.1. General



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7. RAMP HANDLING FOR PASSENGER 7.2. Passenger Handling Procedures in the Tarmac



7.2. PASSENGER HANDLING PROCEDURES IN THE TARMAC

7.2.1. Passengers Handling Procedures In The Tarmac 01. Monitoring passenger from DCS and or PBI/APB/PBS/PIS 02. Monitoring preparation of Ramp Bus purpose transportation passenger from

Boarding Lounge to the aircraft position at remote parking area. (Boarding without AVIOBRIDGE).

03. Managing passenger during boarding process especially if aircraft parking at remote area (Boarding without AVIOBRIDGE)

04. Passenger must be supervised and kept clear of the jet blast from other Aircraft, of Aircraft propellers, ground equipment, fuel hoses and from patches of oil or water and any other hazards on the ramp

05. Pay attention to the passenger especially passengers VIP/CIP/C Class/GFF during boarding process.

06. Monitor and remind the passenger not to Smoke in the tarmac 07. Remind passenger to switch off their mobile phone in the tarmac and inside

aircraft. 08. Monitoring passenger with cabin baggage over size and over weight and remind

them to put it and release to the bulk compartment. 09. Control passengers who bring the baby stroller and instruct to the loading staff

to load in the bulk compartment using Limited Release Tag. 10. Ready to advise the passenger who needed in-flight information. 11. Take action to give a solution for passenger with duplicate seat. 12. Help the passenger during boarding process e.g. advice seat location in the

aircraft, guide the passenger to the bus at ramp position, assist the passenger who need special attention, elderly, incapacitated, UM, INAD passenger etc.

13. Check completion of flight document such as: Load sheet, Passenger Manifest, Cargo Manifest, General Declaration.

7. RAMP HANDLING FOR PASSENGER 7.2. Passenger Handling Procedures in the Tarmac



7.2.2. Passengers Cabin Access Doors 01. Responsibility

a. Cabin access doors, i.e. passenger entrance and service door, sell be operated by specially trained and qualified staff from outside (Ground Engineer), unless otherwise instructed by the carrier.

b. The Ramp Officer and/or Passenger Handling Officer are to be responsible by giving the standard signal to indicate to Flight Attendant who responsible for door operation.

02. Signal

In order to prevent injury to personnel and damage to aircraft and equipment due to misinterpretation, only the standard signal must used to indicated to Flight Attendants responsible for door operation that: a. Ground Equipment, i.e. Passenger steps, Passenger Loading Bridges,

Planes mates and galley loading vehicles, are correctly positioned. b. The area for the deployment of integral stairways is free from obstruction. The standard signals to be employed for this purpose are: Thumb-up signal; knocking at the door.

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7. RAMP HANDLING FOR PASSENGER 7.3. Special Handling for Incapacitated Passenger



7.3. SPECIAL HANDLING FOR INCAPACITATED PASSENGER 01. Monitoring readiness of all necessary equipment such as: Oxygen Bottle,

Stretcher case Installed, Wheel Chair Onboard, Aisle Wheel Chair, etc. 02. After screening the incapacitated passenger shall be escorted by port authority

into the ramp (sterile area) based on local regulation. 03. Monitoring escorted who will assist the incapacitated passenger during flight. 04. Monitoring paramedic who will be attendance to the sickness passenger. 05. Holding completed data regarding passenger who need special attention. 06. Monitoring readiness of passenger handling staff who will handle sickness

passengers. 07. Check completion of the supporting flight document needed for sickness

passenger and make coordination with passenger handling staff.

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7. RAMP HANDLING FOR PASSENGER 7.3. Special Handling for Incapacitated Passenger



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7. RAMP HANDLING FOR PASSENGER 7.4. Special Handling During Rainy Day



7.4. SPECIAL HANDLING DURING RAINY DAY 01. Boarding without AVIOBRIDGE:

• Monitoring the passenger stairs complete with canopy. • Monitoring the readiness of the umbrella • Monitoring the signage of “Slippery When Wet” at passenger stair.

02. Boarding with AVIOBRIDGE:

• Monitoring readiness of the AVIOBRIDGE • Monitoring canopy of AVIOBRIDGE. • Monitoring the signage of “Slippery When Wet” at passenger stair. • Monitoring the awareness information such “ Watch your step please”

between aircraft door level into AVIOBRIDGE floor level

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7. RAMP HANDLING FOR PASSENGER 7.4. Special Handling During Rainy Day



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7. RAMP HANDLING FOR PASSENGER 7.5. Ramp Transport Requirement



7.5. RAMP TRANSPORT REQUIREMENT 01. Control readiness and cleanliness of the Apron Bus and serviceability of the Bus

air conditioning. 02. Check total of availability bus transport considering with total passengers for

convenience. 03. Check the readiness and available number of baggage tractor. 04. Control the readiness and available number of the ULD for loading and

unloading. 05. Baggage cart shall serviceable and enough number to avoid damage baggage

and loss baggage on the way to and from the aircraft. 06. Control readiness and cleanliness of the VIP/CIP Van.

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7. RAMP HANDLING FOR PASSENGER 7.5. Ramp Transport Requirement



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7. RAMP HANDLING FOR PASSENGER 7.6. Ambulance and Medical Lift

Date : 4 jan 10 RHM : 7.6 Issue : 2 Page : 1


7.6. AMBULANCE AND MEDICAL LIFT 01. Monitoring the readiness of the Ambulance Car at the Airport. 02. Monitoring the readiness of the Medical High Lift (AMBULIFT) if available

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7. RAMP HANDLING FOR PASSENGER 7.6. Ambulance and Medical Lift



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7. RAMP HANDLING FOR PASSENGER 7.7. Passenger Offloading Special Procedures



7.7. PASSENGER OFFLOADING SPECIAL PROCEDURES

7.7.1. The Passengers Allowed To Offload With Requirement As Follows; 01. Passengers Handling

a. Passenger with severe disease and high risk to contaminate to other passengers.

b. Disruptive passenger which is potential to disturbing others passengers in-flight.

c. High-risk passengers, which is potential to disturb flight safety procedures in-flight.

d. Drunken passengers (Drunkenness, Illegal consumption of drugs, Refusal to stop consuming alcohol) which are potential to disturb other passengers comfort, jeopardize safety and security of flight.

e. Passenger who disrupt cabin attendant in-flight or cockpit crew. f. When incident insist to offload passenger after flight airborne, passenger

may be offload at first available stop at any point according to the flight scheduled.

g. Any Disruptive passenger type which is potential to disturbing others passengers and crew in-flight & on the ground: • Refusal to stop smoking • Refusal to stop using electronic device e.g. hand phone, AM/ FM radio,

radio control etc. • Interference with aircrews on duties. • Assault on the airline staff on duties or other passengers. • Fight among passengers. • Sexual harassment. • Sexual activity. • Passenger’s refusal to leave the aircraft. • Verbal or physically abusive or threatening actions or words directed to

staff. • An action, which cause discomfort to another passenger, or

inappropriate behavior, which continues after warning to cease, has been issued by a crewmember or staff on duties.

• Other disorderly or riotous conduct during check in, at the lounge, boarding gate, in-flight or arrival

• Endangering the safety of flight.

7. RAMP HANDLING FOR PASSENGER 7.7. Passenger Offloading Special Procedures



02. Special handling for passenger under custody a. Monitor if there are prisoner on board unless escorted by policing authority

must be off-loaded( refer to GASP 4.1) b. Escorted prisoners should be boarded before all passengers and disembark

after all other passenger has left the aircraft. c. Monitor they should be seated as far to the rear of the passenger cabin as

possible but not in the lounge area or next to / directly across from an exit, and seated in a row of two or more seats and least one escort should seat between the escorted prisoners at the same aisle at the last row.

d. Monitor that no escorting officer does not carry contraband, weapons, matches or other potentially dangerous item into passenger cabin ( handle as security item handling procedure)

e. Monitor that if there are prisoner on board unless escorted by policing authority must be off-loaded (refer to GASP 4.1).

f. Escorted prisoners should be boarded before all passengers and disembark after all other passenger has left the aircraft.

g. Monitor that they should be seated as far to the rear of the passenger cabin as possible but not in the lounge area or next to / directly across from an exit, and seated in a row of two or more seats and least one escort should seat between the escorted prisoners at the same aisle at the last row.

h. Monitor that escorting officer does not carry contraband, weapons, matches or other potentially dangerous item into passenger cabin (handle as security item handling procedure).

03. Disembarkation of Passenger at Intermediate Stop

The Ramp Staff shall have knowledge regarding procedure of The Disembarking of Passenger at Intermediate Stop refers to B.O.M. 4.5.2

7.7.2. The Baggage Procedures For Offload Passengers Requirement;

When passenger is offloaded, it is mandatory to offload his/her baggage according to baggage reconciliation regulation.

7.7.3. The Report Procedures For Offload Passengers Requirement;

When passenger is offloaded, the ramp coordinator shall make a progressive irregularity chronology report address to: Station Manager copy JKTOGLGA

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7. RAMP HANDLING FOR PASSENGER 7.8. Handling Passenger in Emergency

Evacuation Procedures



7.8. HANDLING PASSENGER IN EMERGENCY EVACUATION PROCEDURES The handling of Passengers in emergency evacuation shall comply with the following procedures: 01. The Airport Emergency Plan ( Local Procedures) 02. The Emergency Response Plan (ERP) belongs to PT Garuda Indonesia. 03. The Garuda Aviation Security Program (GASP) belongs to PT Garuda

Indonesia. The station manager and/or his/her sub-ordinate (ramp supervisor) shall proactive in passenger assistance during the evacuation process. The station manager as a Security Coordinator at Station Level shall attend at war room establishing by Airport Authority.

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7. RAMP HANDLING FOR PASSENGER 7.8. Handling Passenger in Emergency

Evacuation Procedures



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8. RAMP HANDLING FOR BAGGAGE 8.1. General



8.1. GENERAL The ramp handling for baggage shall be prepare promptly according to the baggage handling procedure, means that all handling activities for the loading and unloading baggage must be done securely and safety operation. The baggage handling in the ramp shall be checked the physically condition of the baggage properly, if found baggage under inadequate packaging or damage condition shall do not load. To minimize the claim and complaint from passenger, the damage baggage receipt and or found in the tarmac then soon as possible report to the check-in agent staff for notify to the passenger. The key point of the operations success is based on monitoring and controlling by the qualified ramp officer.

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8. RAMP HANDLING FOR BAGGAGE 8.1. General



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8. RAMP HANDLING FOR BAGGAGE 8.2. Baggage Make Up Area



8.2. BAGGAGE MAKE UP AREA The baggage make up area is an area in the terminal available for loading baggage from check-in conveyor belt to the baggage cart or container. The area condition should keep clean and eye catch view by ramp supervisor, the lighting should be available and bright. The baggage supervisor make up area shall control and monitor condition, destination of the baggage during loading process to the baggage cart or container. The baggage staff shall control the baggage by using a BAGGAGE MAKE UP AND LOADING CHECKLIST and make a report to supervisor incase any irregularity such as damage, torn or improper packages of the baggage. Ground Handling Agent shall provide a security guard to control and monitor baggage safety against pilferage and disruption.

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8. RAMP HANDLING FOR BAGGAGE 8.2. Baggage Make Up Area



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8. RAMP HANDLING FOR BAGGAGE 8.3. Ramp Control for Baggage



8.3. RAMP CONTROL FOR BAGGAGE The baggage after finished build up from baggage make up area then send to the aircraft side by using a baggage tractor under security control for departure and also from the aircraft side to the baggage claim area for arrival case. After finishing loading in the baggage cart or container then deliver the cart or container to the aircraft under security control before started loading into the aircraft. Ramp officer shall monitor, control and record the baggage loading unloading according to Ramp Activity Checklist based on timing actual loading start and finish. Ramp officer shall check the aircraft compartment position according to Loading Instruction before start loading. Ramp officer shall take necessary action as soon as possible if found any baggage irregularity such as damage, inadequate packaging, wrong destination, etc.

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8. RAMP HANDLING FOR BAGGAGE 8.3. Ramp Control for Baggage



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8. RAMP HANDLING FOR BAGGAGE 8.4. Prevention of Aircraft Damage



8.4. PREVENTION OF AIRCRAFT DAMAGE

8.4.1. Damage To The Aircraft Due To Ground Support Equipment To avoid damage to an aircraft during aircraft sequences handling on the ground, all jobs shall carry out carefully. During aircraft taxiing, the GSE shall take place in a certain safety distance from planning aircraft parking stand, normally the airport authority has already made clearly mark in the apron the safety area for GSE standby position. GSE is connected to the aircraft after aircraft block on, brake on, chock in placed and engine shut down as PIC request. GSE place around the aircraft shall in good and safety condition especially for braking action purpose. GSE shall serviceable condition and ready for use. GSE vehicle shall drive slowly approximately 5(five) km/hr (refer to local airport authority procedure). After loading/unloading process finished, remove the Ground Equipment on standby places. Immediately report to supervisor or to Ground Engineer (Release-man) if found any irregularity such as damage on aircraft fuselage.

8.4.2. Damage to an aircraft during Loading Unloading process

The damage to an aircraft is possible due to following condition; 01. Exceeding Floor Load Limitation 02. Improper load lashing, netting and door netting 03. Loading on Seat for checked baggage in the passenger cabin (CBBG) without

preventive action. 04. Negligence to implement the procedures while closing or opening the cargo

compartment door in gusty wind condition. 05. Improper handling of catering equipment.




During the loading and offloading process, it is possible that aircraft body will be shaking, to avoid damage to the aircraft; it is mandatory to connect the GSE with an enough distance space. During loading unloading always monitor cargo compartment door condition and protect from damage situation. Remind the loading staff that pallet and container to be locked properly, and the height of load in the pallets shall not disturb the cargo door level and size limitation. Remind the loading staff to check the locks condition inside the aircraft compartment before start loading, soon as possible report to the ground engineer if any missing lock or unserviceable. Incase the automation roller bar is not serviceable and ULD shall moving manually, increase control during pushing the ULD cause of the fast move of the ULD will be created damage on lock property.

8.4.3. Damage to an aircraft due to spillage of Liquids

Spillage of fluids or dangerous goods shall be reported soonest to the ground engineer due to corrosive effect to the aircraft floor and wing fuselage. If found some of articles with leaking or damage packaging condition, shall take action according to procedures is published by airlines operator (see Station Manual). All spillage on the ramp e.g. oils, fuel, hydraulic liquids, shall immediately report to airport authority to as soonest as to be cleaned to avoid vehicle slippery and accident.




8.4.4. Damage to GSE equipment The Ground equipment such as steps, baggage cart, trucks, forklifts, conveyor belt etc and aircraft equipment e.g. pallets, containers, tie down materials, locks, spreader etc must be in good maintenance plan to keep in serviceable condition. The equipment, which is in abnormal, condition e.g. torn condition, sharp in the shape side and shall put label unserviceable and send to maintenance for repair. During pallets build up, always take special attention while covering the load with a net, do not so tightened the net rope that it possible make the pallet damage such as the pallet surface will be curved and unable to fit locked in side compartment. Handling of ULD shall comply with ULD handling Regulation, and do not exceed of maximum floor load and maximum weight for pallets and containers.

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8. RAMP HANDLING FOR BAGGAGE 8.5. GSE Support and handling of Special

Baggage



8.5. GSE SUPPORT AND HANDLING OF SPECIAL BAGGAGE The GSE support for special baggage e.g. heavy bag a serviceable forklift shall available at every international airport such as CGK/DPS. 01. The ramp staff shall check and re-check the readiness of such equipment. 02. The baggage is under weight of 23 KG up to 32 KG per piece is to be

considered classified as heavy baggage. 03. The Baggage under weight over than 32 KG per piece should be divided or

spread into 2(two) pieces or more. 04. The heavy baggage need special handling information e.g. shall affix a HEAVY

LABEL to the baggage.

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8. RAMP HANDLING FOR BAGGAGE 8.5. GSE Support and handling of Special

Baggage



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8. RAMP HANDLING FOR BAGGAGE 8.6. Ramp Baggage Transportation



8.6. RAMP BAGGAGE TRANSPORTATION Ramp transportation from baggage make up area to the aircraft side, using a baggage tractor under security control for departure and also from the aircraft side to the baggage claim area for arrival case. After finished loading in the baggage cart or container then deliver the cart or container to the aircraft under security control before started loading into the aircraft. The baggage tractor driver shall certified and holding Driving License issued by Airport Authority.

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8. RAMP HANDLING FOR BAGGAGE 8.6. Ramp Baggage Transportation



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8. RAMP HANDLING FOR BAGGAGE 8.7. Offload Baggage Procedures



8.7. OFFLOAD BAGGAGE PROCEDURES 01. Ensure baggage shall be offloaded immediately after aircraft on ground (Block

On) and engine shut down without waiting passenger disembark. 02. Monitor first and last baggage delivery:

• Narrow body 10 minutes and 20 minutes after aircraft Block On. • Wide body 10 minutes and 30 minutes after aircraft Block On

03. Executive class baggage shall be offloaded and delivered first to the passenger then followed by economy class baggage.

04. Damage or inadequate packaging checked baggage shall be informed to Lost and Found unit.

05. If found spillage liquid from checked baggage shall be informed to Lost and Found unit.

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8. RAMP HANDLING FOR BAGGAGE 8.7. Offload Baggage Procedures



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8. RAMP HANDLING FOR BAGGAGE 8.8. Baggage Make Up Check List



8.8. BAGGAGE MAKE UP CHECK LIST Baggage make up Checklist is a check list for Checked Baggage manually loading direct into the aircraft or loading by ULD(s). The purpose of loading checklist is to reconcile that incase passenger cancel onboard due to some reason then easy to find and offload his/her baggage immediately.

8.8.1. Baggage Make Up Completion Procedures

• Insert Station of Make Up. (i.e. CGK) • Insert Destination. (i.e. BTH) • Insert FLIGHT NUMBER. (i.e. GA152) • Insert Date. (i.e. 20 Mar 2006) • Insert AIRCRAFT REGISTER (i.e. REG. : PK-GGU) • NO : 1XXXXX as serial number preprinted • Insert STD (i.e. 16:50) • Insert ATD (i.e. 16:55 (after Aircraft Push Back)) • Insert Start (i.e. 16:10 (start make up bag)) • Insert Finished (i.e. 16:30 (finished make up bag)) • Insert Baggage Handling Staff name and sign (i.e. M Tanjung and sign and

ID.NO. 522xxx) • Insert Porter staff name of staff duty (i.e. 1. Master 2. Mister 3. Polan etc) • Insert ACTUAL (i.e. B : 2456 Kg : 120 Pcs). • Insert Acknowledged Supervisor name and sign (i.e Nuralim & Signature also

ID. No. 515xxx). • Portion of Baggage control check must be mentioned and or attached on

respective Cart Number used for loading. i.e.

ULD/CART NO ULD/CART NO ULD/CART NO BTH GA 12-12-03 (TAG) GA 13-02-04 (TAG) GA 14-01-20 (TAG) GA 02-02-34 (TAG) GA 03-44-56 (TAG) GA 00-53-88 (TAG) Etc.

MES GA 22-13-03 (TAG) GA 23-01-04 (TAG) GA 24-02-44 (TAG) GA 00-23-55 (TAG) GA 00-34-77 (TAG) Etc.

ETC




• If ULD system loading each ULD number must be write ULD Serial Number follow by slash (/) then 3 letter code Station Destination. i.e.

ULD/CART NO ULD/CART NO ULD/CART NO AKE1223GA/SHA GA 12-12-03 (TAG) GA 13-02-04 (TAG)

AKE1444GA/SIN GA 22-13-03 (TAG) GA 23-01-04 (TAG) GA 24-00-20 (TAG)

ETC

• Or If any possibilities condition that baggage make up by manual calculation

then each baggage tag shall mentioned and accumulated weight of baggage accordingly. i.e.

ULD/CART NO ULD/CART NO ULD/CART NO AKE1223GA/BTH 12-12-03 12 -02-04 20 32 13-29-01 14 46 10-24-32 10 10-24-33 10

66 etc

BTH (CART NO1) 12-12-08 12 -02-09 20 32 13-29-11 14 46 10-24-34 10 10-24-35 10

66 etc

ETC




8.8.2. Baggage Make Up Illustrations




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9. RAMP HANDLING FOR CARGO / MAIL 9.1. General



9.1. GENERAL In general, handling of cargo and mail is under the cargo department control especially handling located at ware house. It is mandatory to hire a skilled and experience cargo staff to develop a professional handling to customers. Basically, main function handling of the cargo and mail locate in the warehouse, e.g. cargo acceptance, cargo storage, built up etc, however 2nd function of cargo and mail handling is in the ramp side. Ramp handling is a part thereof handling of cargo in the apron or ramp e.g.; delivery and/or transportation of cargo/mail between warehouse to the aircraft vice versa include loading unloading portion. The ramp handling for cargo and mail shall be prepare promptly according to the cargo handling procedure, means that all handling activity for the loading and unloading of cargo must be done securely and safety operation. The cargo and mail handling in the ramp should be checked properly the condition of the cargo or mail physically, shall found the cargo or mail under inadequate packaging do not load. The cargo handling shall check Cargo Label accordingly and do not load the cargo labeled by “Cargo Aircraft Only” on a passenger aircraft. To avoid claim and complaint from consignee, incase the damage cargo receipt and /or found in the tarmac such item should be rejected to onboard and report to the acceptance agent staff to notify the shipper. Garuda Indonesia does not accept Cargo in the passenger seats of the aircraft cabin. The key point of Cargo operations success is based on monitor and control from the qualified ramp officer.

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9. RAMP HANDLING FOR CARGO / MAIL 9.1. General



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9. RAMP HANDLING FOR CARGO / MAIL 9.2. Cargo / Mail Build Up Area



9.2. CARGO / MAIL BUILD UP AREA The cargo build up area is an area purpose for cargo built up and distributes onto ULD(s) and/or load in the cargo cart, located at cargo terminal. The operational in the cargo build up area is under supervision of the cargo supervisor. The equipment to support the operation in the Cargo / Mail Build Up Area is: 01. Weighing Scale up to 500 KG 02. Weighing Scale for Pallet / Container 03. Cargo Cart 04. Cargo Tractor. 05. Plastic sheets cover 06. Pallets or Container Rack 07. Net / Lashing / Rope 08. etc.

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9. RAMP HANDLING FOR CARGO / MAIL 9.2. Cargo / Mail Build Up Area



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9. RAMP HANDLING FOR CARGO / MAIL 9.3. Loading unloading into the aircraft



9.3. LOADING UNLOADING INTO THE AIRCRAFT The loading and unloading for cargo and mail shall refer to the CHAPTER 6. LOADING AND UNLOADING TO THE AIRCRAFT in this manual. Incase there is any doubt or friction during loading and unloading operation, may be referred to the CARGO MANUAL for confirmation. Note: Special for Marine product, loading unloading should be used conveyor belt to avoid damage/leakage to package and/or contents.

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9. RAMP HANDLING FOR CARGO / MAIL 9.3. Loading unloading into the aircraft



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9. RAMP HANDLING FOR CARGO / MAIL 9.4. Cargo / Mail handling in the tarmac



9.4. CARGO / MAIL HANDLING IN THE TARMAC The cargo and mail handling in the tarmac shall apply the following procedures: 01. Check the condition of packages by random check. 02. Check completion of the Cargo Manifest, Airway Bill and Document AV-7 03. Check loading instruction for incoming and outgoing cargo and mail. 04. If it is found damage and or torn cargo packages or mail bags soonest inform to

the cargo officer. 05. In case found lack of documentation do not loads the cargo or mail until special

instruction and approval receive from cargo side. 06. Need special attention during handling in the tarmac for special cargo such as:

Live Animal (AVI), Heavy Cargo (HEA) Garuda regulation Maximum 150 Kg per piece, Perishable Goods (PER), Valuable Goods (VAL), Dangerous Goods (DGR), Human Remain (HUM), Human Live Organ (LHO), Diplomatic Mail (DIP) Etc.

07. Ramp officer shall familiar with signage label, instruction label, Dangerous

Goods Label, Handle with care label, Door Side Label, Executive Label, Baggage Label etc.

08. Check and monitoring all cargo labeling shall affixed and eye catching position

during loading to avoid damage, hazard and injury to loading staff. 09. Do not negligence during monitoring cargo and mail handling in the tarmac.

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9. RAMP HANDLING FOR CARGO / MAIL 9.4. Cargo / Mail handling in the tarmac



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9. RAMP HANDLING FOR CARGO / MAIL 9.5. GSE Support for Special Cargo



9.5. GSE SUPPORT FOR SPECIAL CARGO The following list of GSE support for special cargo: 01. High Lift Forklift 02. High Loader Transporter 03. Dollies Pallet or Container 04. Conveyor Belt 05. Cargo Tractor 06. Cargo Cart

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9. RAMP HANDLING FOR CARGO / MAIL 9.5. GSE Support for Special Cargo



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9. RAMP HANDLING FOR CARGO / MAIL 9.6. Ramp Transportation for Cargo / Mail



9.6. RAMP TRANSPORTATION FOR CARGO / MAIL The ramp transportation shall provided by Ground Handing Agent according SGHA. The Ramp transportation for cargo includes delivery cargo and mail from airport warehouse to the aircraft vice versa and /or any agreed point in terminal area. The ramp transportation for cargo and mail between any agreed points in the tarmac shall be guarded by Ground Handling Agent Security staff to prevent pilferage and loss on the way to agreed point.

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9. RAMP HANDLING FOR CARGO / MAIL 9.6. Ramp Transportation for Cargo / Mail



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9. RAMP HANDLING FOR CARGO / MAIL 9.7. Offload Cargo / Mail Procedures



9.7. OFFLOAD CARGO / MAIL PROCEDURES 01. The cargo / mail shall be offloaded immediately after finishing offload passenger

baggage. 02. First and last cargo / mail delivery to ware house:

• Narrow Body is 10 minutes and 25 minutes after aircraft Block On. • Wide Body is 10 minutes and 40 minutes after aircraft Block On.

03. If found damage or inadequate packaging of cargo or mail, soonest inform to

cargo officer. 04. If found spillage liquid from cargo or mail soonest inform to cargo officer.

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9. RAMP HANDLING FOR CARGO / MAIL 9.7. Offload Cargo / Mail Procedures



INTENTIONALLY BLANK

9. RAMP HANDLING FOR CARGO / MAIL 9.8. Cargo / Mail Build Up Check List



9.8. CARGO / MAIL BUILD UP CHECK LIST The cargo / mail Build up Checklist is a checklist for check cargo / mail manually system loading into the aircraft or loading built up using ULD(s). The purpose of loading checklist is to reconcile cargo / mail may be needed to offload due to some reason like packages spoil damage or torn.

9.8.1. Cargo / Mail Build Up Checklist Completion Procedures 01. Insert Station Build Up. (i.e. CGK) 02. Insert Destination. (i.e. BTH) 03. Insert FLIGHT NO (i.e. GA 152) 04. Insert Date. (i.e. 20 Mar 2006) 05. Insert REG. (i.e. PK-GGU) 06. NO : 1XXXXX as serial number preprinted 07. Insert STD. (i.e. 16:50) 08. Insert ATD (i.e. 16:55 (after Aircraft Push Back)) 09. Insert Start (i.e. 16:10 (start make up bag)) 10. Insert Finished (i.e. 16:30 (finished make up bag)) 11. Insert Petugas Cargo name and sign (i.e. Hendro W and sign and ID.NO.

522XXX) 12. Insert Petugas Porter name of staff duty i.e. 1. Master 2. Mister 3. Polan etc 13. Insert ACTUAL (i.e. C : 2456 Kg : 120 Pcs. - M : 400 Kg: 30 Pcs.) 14. Insert Mengetahui Supervisor name and sign (i.e. Nuralim & Signature also ID.

No. 515xxx). 15. Bulk Loading system Airway bill control check must be written on respective

Compartment used for loading. i.e.

ULD/CART NO. ULD/CART NO. ULD/CART NO. SHA/C 126-1234 5678 777.5 //// //// //// //// //// //// //// //// //// //// ////

SIN/C 126-1234 5678 333.7 //// //// //// //// //// //// //// //// //// //// //// ///

ETC




If ULD system loading each compartment loading position must be write ULD Serial Number / 3 letter code Station Destination. i.e.

ULD/CART.NO. ULD/CART NO. ULD/CART NO. PIP1223GA/SHA/C 126-1234 5678 666.1 //// //// //// //// //// //// //// //// //// //// //// 126-1234 5678 665.2 //// //// //// //// //// //// //// //// //// //// //// 126-1234 5678 667.3 //// //// //// //// //// //// //// //// //// //// ////

PAG1444GA/SIN 126-1234 5678 999.1 //// //// //// //// //// //// //// //// //// //// //

ETC




9.8.2. Cargo / Mail BUILD UP Checklist Illustrations

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10. ULD, FUELING, CLEANING AND CATERING HANDLING

10.1. Unit Load Device (ULD)



10.1. UNIT LOAD DEVICE (ULD) 10.1.1. General

The ULD(s) is aircraft equipment purposed for loading of a baggage, cargo and mail or a certain items e.g. special load onto the aircraft cargo holds compartment, and will onboard in certain configuration on the wide body aircraft type along the route of a flight providing service to airlines customers. Unit Load Device (ULD) basically based on 2(two) type there are Containers and Pallets.

UNIT LOAD DEVICES CODE Dimensions & Examples

CONTAINERS : LD3 Size 1534 x 1562 mm AVE 01234 GA AKE 04567 GA

: LD2 Small Containers : LD9 IGLOO

PALLETS : P2 Size 108 x 88 in PIP XX222 GA (2235 x 2743 mm)

: P1 Size 125 x 88 in PAG XX333 GA (2235 x 3175 mm)

: P6 Size 96 x 125 in (2438 x 3175 mm) PIG XX444 GA

: P9 Half Pallet Sizes P9P XX555 GA Movement of the ULD(s) shall under control by ULD Manager with SITA address JKTULGA, the objective of management control of the ULD system are: • ULD Stock Control and daily movement monitoring • Control Space availability • Reducing aircraft Ground Stop /Turn Around at a certain airport. To have an easy way in ULD exchange than every ULD shall have sign and clearly marking according to IATA Regulation.





UNIT TYPE SIZE

AND COMPATIBILITY

SERIAL NUMBER OWNER

U A B 0 1 2 3 4 G A

Code Letter

A* C* D* J M N P R U

Related Equipment H

V W X

ULD Category Certified Aircraft Unit other than Pallet or Net Non-aircraft Non-certified aircraft Thermal Non-aircraft Thermal Non-certified Aircraft Certified Aircraft Pallet Net Certified Aircraft Pallet Thermal Certified Aircraft Non-Structural Igloo Animal Stalls (as listed in the IATA Live Animal Regulation) Automobile Transport Equipment Slave Pallets Reserve for airline internal use

Compatibility: will fit into B707 Freighter and B707 with side-wall protection

Base dimensions in this example “A” means 88 x 125 in, for other sizes and codes see Specification 40/1

To identify the unit category only the first character of the code need be considered. The code are as follows:





10.1.2. Load Category Code

LOAD TYPE CODE

TAGGED BAGGAGE B CARGO C FIRST/Executive Class Baggage F MAIL M NO CONTAINER OF ULD IN HOLD POSITION N PALLETS 125” X 88” P1 HALF WIDTH OF LOWER DECK CONTAINER LDC HALF WIDTH OF MAIN DECK CONTAINER MDC PALLET 60.4” X 125” P9 STRUCTURAL IGLOO 125” X 88” X 64” SAK/AA2 NON STRUCTURAL IGLOO 125” X 88” X 64” UAK/UA2 PALLET 96” X 125” P6 SORT ON ARRIVAL S UNSERVICEABLE CONTAINER /PALLET U EMPTY CONTAINER/IGLOO/PALLET X MIXED LOAD FOR SAME DESTINATION Z TRANSFER LOAD/TRANSFER CARGO T EQUIPMENT (E.G.UNMANIFESTED SPARE) E CARGO IN SECURITY CONTROLLED CONTAINER W





10.1.3. Aircraft ULD Maximum List

TYPE Max. CGO Dims

Loaded in Lower Deck

Max.gross wgt

Standard Tare wgt.

Inside Volume

AVE / DVE / AKE Container LD3

B-747, A330

1.285 kg 1.585 kg

135 kg 4.3 M3

P1P / P1G / PAG Pallet 88”X125”

213X307 X163 cm

B-747, A330

3.770 kg 4.670 kg

130 kg 10.3 M3

P6P Pallet 96”X125”

233X307 X163 cm

B-747, A330

5.100 kg 145 kg 11.2 M3

P9S/PLA Small Pallet 60.4”X125”

144X307 X163 cm

Hajj Only 3.174 kg 85 kg 7.0 M3

AAR Igloo LD9

B-747, A330

6.030 kg 320 kg TBA

RAK Igloo refr.LD9

B-747, A330

3.770 kg 6.030 kg

500 kg 8.8 M3

N 1 D = ROPE NET





10.1.4. ULD(s) Illustration

Rating : Type 8 IATA Code : AKE, AVE, AVA ATA Code : LD-3 Internal Vol. : 4.3 Cu.M Tare Weight : 135 Kgs M.G.W. : 1,858 Kgs Dimension : 60.4“ X 61.5“ Base

Rating : Type 5 IATA Code : AAP ATA Code : LD-9 Internal Vol. : 10.6 Cu.M Tare Weight : 200 Kgs M.G.W. : 6,033 Kgs Dimension : 88“ X 125“ Base

Rating : 2 BG IATA Code : P6P ATA Code : Internal Vol. : 11.39 Cu.M Tare Weight : 130 Kgs M.G.W. : 6,804 Kgs Dimension : 96“ X 125“ Base





Rating : Type 5 IATA Code : AAF ATA Code : LD-29 Internal Vol. : 14.5 Cu.M Tare Weight : 6,033 Kgs M.G.W. : 6,033 Kgs Dimension : 88“ X 125“ Base

Rating : Type 5 IATA Code : P1P, P1G, PAG ATA Code : - Internal Vol. : 10.5 Cu.M Tare Weight : 135 Kgs M.G.W. : 4,535 Kgs Dimension : 88“ X 125“ Base

Rating : Type 6 IATA Code : PLA, FLA, NLA ATA Code : - Internal Vol. : 6.94 Cu.M Tare Weight : 90 Kgs M.G.W. : 3,175 Kgs Dimension : 60.4“ X 125“ Base





10.1.5. ULD Control Management The ULD management and control under JKTULGA, unit which is control and manage ULD utilization, daily movement, stock control, exchange / transferring and leasing / borrowing by using ULD Management System. Each station must be responsible for: • Control standard ULD station stock allocation • Report daily movement / transfer ULD • Report remaining stock ULD • Request replacement for damage ULD • Return the surplus ULD Stock • Request change of standard stock of ULD

Each flight using wide body type of aircraft shall be onboard unit load devices (ULD) as aircraft property according to standard ULD configuration published, and any ULD offloaded shall replace to keep maintain the standard according configuration and local station stock. Physically check in the tarmac and or ULD Storage Rack shall be done to ensure that availability of the ULD stock matching with Standard Station Stock record data file, and to avoid missing or loss physically check shall be monitored by Ramp Officer. Note: If Ramp Officer found any damage of ULD(s), he has an authorized to refuse the usable of damage ULD(s), to avoid the damage of the aircraft lock and roller bar property.

There are 2(two) types of ULD(s) control: • By using ULD Control Card manual system (this system is only use if there is no

CAREGA) • By using Automation System through CAREGA. are as follows:





01. ULD Control Message (UCM) Shall be sent to head quarter control system QIFFMGA copy address to JKTULGA immediately after aircraft departed. a. First Board Point Station

QD QIFFMGA CPYXXXX JKTULGA .UPGKKGA 280125 UCM GA602/02AUG.PK-GPA.UPG .PIP1222GA.PAG1333GA.PAJ97777GA .AVE1444GA.AKE1555GA.PIP1111GA .AKE1333GA.AVE1888GA =

b. Transit Station QD QIFFMGA CPYXXXX JKTULGA .BKKKKGA 280125 UCM GA970/02AUG.PK-GSH.BKK IN .PIP1222GA.PAG1333GA.FLA5101GA .AVE1444GA.AKE1555GA.AVE2222GA OUT .PAG6666GA.AVE7777GA.AKE8888GA .AKE9999GA.AVE91111GA.FLA5233GA .AVE 8888/AKE 2222 GA =

c. Terminating Station QD QIFFMGA CPYXXXX JKTULGA BPNKKGA .BPNFFGA 280125 UCM GA510/02AUG.PK-GGO.BPN IN .PIP1222GA.PAG1333GA.PAJ97777GA .AVE1444GA.AKE1555GA.PIP1111GA .AKE1333GA.AVE1888GA =





Where: QIFFMGA System Telex Address. JKTULGA ULD Control Telex Address (copy reader) BPNKKGA Station Manager Telex Address (copy reader) BPNFFGA Sending Station Telex Address UCM Message Identifier .BPNKLGA Station Code . Separator 02AUG.PK-GGO Date and aircraft registration when ULD

Movement be sent / Separator . Dot IN Incoming ULD OUT Outgoing ULD PIP ULD Type 1222 Serial Number ULD GA Owner Code

02. ULD Stock Control Message (SCM)

Should be sent to head quarter control system QIFFMGA copy address to JKTULGA immediately every MONDAY. QD QIFFMGA CPYXXXX BKKKKGA JKTULGA .BKKFFGA 280912 SCM BKK/01OCT/1530 .PAG2244GA.3355GA.4466SR.5577GA.8888GA.T05 .PIG4411GA.5522GA.7711GA.2288GA.T04 .P1P8888GA.T01 .FLA5101GA.5666GA.T02 .AVA4444GA.5555GA.6666GA.T03 .AVE3388GA.2200GA.3344GA.7777GA.9999GA.T05 .AKE2222GA.4422GA.7766GA.9555GA.T04 SI TWO TG NETS =





Where: QIFFMGA System Telex Address. JKTULGA ULD Control Telex Address (copy reader) BKKKKGA Station Manager Telex Address (copy reader) BKKFFGA Sending Station Telex Address SCM Message Identifier .SUBKLGA Station Code . Separator 01OCT/1530 Date/time Stock Check Completed / Separator . Dot PAG ULD Type 2244 Serial Number ULD GA Owner Code 4466 Serial Number ULD SR Owner Code-Default to host (if not present) T05 Total Number of Unit type instead (optional) SI Supplementary Info identifier (Optional) TWO TG NETS Information

There are two types of control be implemented by Garuda: • IN HOUSE ULD CONTROL • INTERLINE ULD CONTROL. In ULD control known as “OFFLOAD OWNERSHIP” the meaning is every returning the offloading ULD, shall be acknowledged and shall be approved by airlines that offload the ULD. And sending the above ULD shall use “Control Receipt”.

03. ULD Exchange Control Message (LUC) When receiving ULD from another carrier, broker, agent or participant of the following action should be taken: a. Ensure the accuracy of the ULD ID Code recorded on the Control Receipt

prior to signing the receipt (another carrier, broker, agent should have an own ULD Control Receipt.)

b. Transferring carrier is responsible that the ULD unit is serviceable at the time of transfer.

c. Component parts of the unit shall not be separated and shall remain with the original unit.





d. A receipt as shown below shall be completed by the transferring carrier and shall obtain the signature from the receiving carrier at the time of transfer.

e. The original white copy of ULD Control Receipt form shall be sent to JKTULGA

f. The original blue copy of ULD Control Receipt form shall be sent to Revenue Account Unit/JKTWAGA for billing purpose to other carrier non-participant, agent, or broker. In order to expedite the input of information to ULD Inventory Control (JKTULGA), it is recommended that the field offices, to forwarding the green copy to complete Control Receipt, also send to QIFFMGA the LUC message for each “Control Receipt” which received on a daily basis.

By doing that above sequence action, benefit to Garuda Indonesia is: • Determine the losses of ULD at an early stage. • Demurrage charges on other carrier ULD unit can be minimized. • Maximized utilization of Garuda ULD and to increase demurrage charge to

other carrier.

LUC message shall be sent to head quarter control system QIFFMGA copy address to JKTULGA immediately. QD QIFFMGA CPYXXXX JKTULGA BKKKKGA .BKKFFGA 280912 LUC P1P2244GA/21OCT04/0930/TG/GA/BKK/126-23456789/BKK/SER = Where:

QIFFMGA System Telex Address. JKTULGA ULD Control Telex Address (copy reader) BKKKKGA Station Manager Telex Address (copy reader) BKKFFGA Sending Station Telex Address LUC Message Identifier P1P ULD IATA Code 2244 ULD Serial number GA ULD Owner Code / Separator ‘0930 Transfer Time. TG Receiving Carrier or Broker GA Transferring Carrier or Broker BKK Transfer Point. 126-23456789 Control Receipt Number HKG Final Destination.





SER Condition (Optional) UNS Unserviceable SER Serviceable DAM Damaged HHH Demurrage start immediately. ZZZ Carried on a courtesy basis.

04. ULD Control Receipt





05. ULD Control Receipt Back Side LIABILITY FOR LOSS OR DAMAGE The use and possession of a carrier-owned unit load device is subject to applicable tariffs in effect as of the date here of which are filed in accordance with the law. In particular, the consignor or the consignee shall be liable for demurrage if the unit load device is held in excess of the time specified in the applicable tariff: the consignor or the consignee shall be liable for damage sustained by a unit load device while in the use and possession of the consignor or consignee the consignor or the consignee shall be liable for a non-return penalty as specified in the applicable tariff.





10.1.6. ULD Bulk Weighing and Stowage 01. Weighing

a. Check and determine gross weight of ULD before loading into the aircraft b. Weight of ULD include its content by using WEIGH BRIDGE c. Accumulation of load pieces d. After finished weighing it is mandatory to put it Container/ Pallet Tag as

written information and can be used as ULD/Bulk Load Statement while loading shall refer to the Loading Instruction.

02. Stowage on ULD

a. Check in advance all load before loading in ULD in regard with nature of content such as Heavy, Perishable, small and light item, Fragile item according to the handling instruction label etc.

b. Put the heavy item load at the bottom and the light item on the top. c. Spread the load neatly and do not make empty space between each other

item. d. Packing list in the pallet shall be strengthened to avoid the load broken

during loading process.

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10.2. Fueling Procedures

Date : 13 Jun 13 RHM : 10.2 Issue : 3 Page : 1


10.2. FUELING PROCEDURES Fueling shall be done by Qualified Ground Engineer from Maintenance Unit according to requirement (for detail see Technical Manual Chapter VI).

10.2.1. Before process fueling, this procedure shall apply • Take and check fuel sample from Fuel Supplier • Ground cable discharges shall be connected to the ground For night stop aircraft, will be provided service “Fuel Water Drain” from each tank of the aircraft, while turn around or transit fuel water drain activity not recommended.

10.2.2. Fueling in Progress 01. Fueling with APU running is allowed 02. Fueling with one engine running

Fueling with one engine running normally is not allowed, this is permitted in exceptional cases as long as there is available Expert Staff for this operation; fuel truck is not located and connected at the same aircraft side as the running engine and all safety precautions must be covered. Notes: • Before commencement of fueling ensures that this is not contrary with the

local regulation. For domestic flight check with Pertamina • Fueling with one engine running is considered as an emergency situation,

therefore should be avoided whenever possible • Dispatching an aircraft from home base with the known possibility of fueling

with one engine running at the next station is not permitted 03. Fueling with all passenger ONBOARD or (DIS) EMBARKING

Fueling an aircraft with passengers onboard or (Dis)embarking is allowed provided: a. It is not prohibited by local regulation. b. At least ONE COCKPIT CREW shall stay in the cockpit having inter-phone

contact with ground engineer. c. Communication shall be made between ground engineer and flight crew

and/or other appropriate personnel involved in ground handling activities, in order to notify whether the fueling process is about to begin and has been completed.

d. The SEAT BELT sign is OFF. e. Flight Attendants must be informed and shall ensure that the following crew

members are on board:





• FA-1 or appointed deputy; • One cabin attendant in the neighborhood of each of the specified exits

(The purser or deputy maybe included in this number). When situation arises which endangers the safety of the occupants, the FA-1 shall initiate a rapid disembarkation. An evacuation via all usable exits shall be considered only in case fire. (Refer to BOM 3.3.4 point 5 page 2).

• Passengers are informed (by suitable PA announcement) that fuelling operations are to take place;

• Passengers do not smoke; • All items of personal electrical equipment are switched off; • Passengers remain seated, with their seat belt released; • All aisles and routes to exits remain clear from obstructions; • The outside area beneath each exit remains clear; • The refueling supervisor is informed immediately if any fuel vapour is

detected in the cabin; • One main exit door forward of the wing should remain open, with a jet-

bridge/mobile stair in position; • One main exit aft of the wing should remain closed with the mode

selector set to “Armed” until completion of the fuelling operation; • All other doors should remain closed, with the mode selector set to

“manual”; • A cabin crew member should be positioned at each main exit door; • Notify fire services of seat assignment; • Designate an exit through which a stretcher can be removed if

necessary. f. Evacuation areas on the ground beneath aircraft exit doors (not in use for

aircraft servicing) are kept clear of obstructions, g. Where a boarding bridge is in use, an interior access pas is maintained from

aircraft to the terminal, h. Where a boarding bridge is not in use, passenger steps are positioned at the

aircraft door(s) normally use for boarding, i. Station Manager/Duty Officer shall ensure that boarding ramps, stairs or

clear areas are made available. j. Technician will alert the crew directly or via inter-phone, whenever a

situation arises which endangers the safety of the occupants. k. THE FUEL TRUCK should not be in the disembarking path.

04. Refueling After Embarkation When additional fuel must be tanked after embarkation is completed, the requirement for passenger stairs or boarding ramp may be disregarded when: • All ground equipment is removed from the aircraft



Date : 13 Jun 13 RHM : 10.2 Issue : 3 Page : 3


• Cabin crew is standing-by for immediate evacuation via the slides • Interphone contact ground - to - cockpit is established (Refer to BOM 3.3.4 point 6 page 3).

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10.3. Cleaning Services



10.3. CLEANING SERVICES 10.3.1. Aircraft Interior Cleaning Included

01. Replace headrest cover, pillow cases and blankets 02. Clean ashtrays 03. Cabin surface include seats armrest and table. 04. Clean the carpet using vacuum cleaner. 05. Completion of safety guide card, airsickness bag and EXIT ROW SEAT

SAFETY CARD SUPPLEMENT at in all seats back pocket. 06. Galleys cleaning. 07. Cleaning cockpit compartment 08. Toilet cleaning and replace toilet towel, tissue and soap.

10.3.2. Exterior Cleaning Included

Perform cleaning of: 01. Flight deck windows 02. Cabin windows.

10.3.3. Toilet Tank Servicing

Toilet Tank Servicing procedure refer to Station Manual chapter 4.8.7

10.3.4. Potable Water Servicing

Potable water servicing procedure refer to Station Manual chapter 4.8.8

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10.3. Cleaning Services



INTENTIONALLY BLANK


10.4. Catering Uplift



10.4. CATERING UPLIFT

10.4.1. General 01. The catering uplift operation is done by caterer using Hydraulic Truck Lift

(HYBRO) for special loading into the aircraft. 02. The ramp staff shall make coordination with catering staff for timing target

availability catering truck to be standby in the tarmac before aircraft landing and when catering may be started for off loading and uplift.

03. The standard requirement is catering truck standby at apron closed to parking

stand 5 (five) minutes before STA (standard time of arrival) and started offloading and on-loading 10 (ten) minutes after aircraft block on in the parking position.

10.4.2. Ramp Activity During Catering Offloading/Loading

Ramp activity during catering offloading/loading as follows: 01. Monitor and check availability of catering truck 02. Monitor and check meal plan onboard according to Food Order Sheet (FOS). 03. Monitor and check special meals on request. 04. Monitor, check and sign acknowledgement on behalf of Station Manager if any

additional meals and dry goods. 05. Monitor and check if catering loading finished and aircraft ready for boarding.

10.4.3. Operating of Aircraft Doors

Operating of Aircraft Doors especially service door for loading unloading catering services refer to Station Manual chapter 4.8.11

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10.4. Catering Uplift



INTENTIONALLY BLANK

11. DOCUMENTATION AND LABELING 11.1. General



11.1. GENERAL The document is paper work form and/ or certificate purpose to give an evidence that the job has been done properly according to procedures and/or compliance with international rule and regulations. Documentation and labeling is an importance part of ramp handling activity. The ramp staff shall have knowledge about flight documents and or aircraft documents as well as labeling during handling an aircraft in the ramp side. The labeling used for handling of a baggage, cargo or mail is depend on function of label purposes e.g. handling instruction, information and /or service label.

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11. DOCUMENTATION AND LABELING 11.1. General



INTENTIONALLY BLANK

11. DOCUMENTATION AND LABELING 11.2. Type Of Document



11.2. TYPE OF DOCUMENT 11.2.1. Aircraft / Ship Document

01. Certificate of Registration (C of R) 02. Certificate of Airworthiness (C of A) 03. Aircraft Flight Logbook (AFL) 04. Aircraft Maintenance Logbook (AML) 05. Cabin Maintenance Logbook (CML) 06. Normal Check List 07. Emergency Check List 08. Aircraft Operation Manual (AOM) 09. Dispatch Deficiency Guide (DDG) 10. Basic Operation Manual (BOM) 11. RTOLW Chart 12. Route Manual 13. Miscellaneous 14. Emergency Exit Seat Form 15. Safety Card 16. Bomb Search Checklist

11.2.2. Flight Document Passenger and Cargo

• Passenger Manifest (Mandatory) • Cargo Manifest (Mandatory) • LOADSHEET (Mandatory) • General Declaration (International Flight) -Mandatory

Additional Flight Document for Service Purposes • Actual Passenger Boarding (APB) • Passenger Information Sheet (PIS) • Flight Interruption Manifest (FIM) • Flight Service Report (FSR) • Notification to Captain (NOTOC) • Dangerous Good Declaration Form • Medical Information (MEDIF Part 1 and 2) • Flight Disturbance Report (FDR) • Air Safety Report (ASR)

11. DOCUMENTATION AND LABELING 11.2. Type Of Document



11.2.3. Ramp Handling Document The ramp handling document is a document that essential needed for supporting the ramp staff during implement their job in daily activity handling of aircraft, passenger, baggage, cargo and mail. Some of the ramp document is: • The Departure Check List • The Ramp Activity Check List • Loading Instruction • LDM/CPM/SOM telex • Fuel Order Form

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11. DOCUMENTATION AND LABELING 11.3. Type Of Label



11.3. TYPE OF LABEL 11.3.1. The Type Of Label That Relate To The Ramp Handling

The type of label that relate to the ramp handling is: 01. EIC Tag and Flight KIT Tag

Equipment in Compartment (EIC) is equipment that loaded in the cargo compartment of a flight, other than general load but not manifested also not include in the basic weight of aircraft. The item that is included in the EIC categories such as: • Loading Accessories • Catering Equipment • ULD not include as aircraft equipment standard configuration • Flight Kit For calculation purposes the weight of the Equipment in compartment or flight kit shall be reported to Load Control unit in written immediately. Flight Kit Container shall attach with Flight Kit Tag and Equipment in Compartment shall attach with EIC Tag. Specimen of EIC Tag and FLT KIT Tag Illustrations




02. ULD, Pallet and Container Tag When loading finished half or full content then the weight of pallet or container can be determine, it is mandatory to attach on both side of container or pallet with Pallet/Container Tag before loaded into the aircraft. The tag shall insert completely with load information such as baggage, cargo or mail. For container content passenger baggage shall put it special remark i.e. underline red color. ULD(s) load volume Code: • 0 = ULD(s) is full have no space anymore • 1 = ULD(s) a quarter and more space available • 2 = ULD(s) half space available • 3 = ULD(s) third quarter space available Specimen Pallet/Container Tag Illustration




03. OTHERS SPECIAL HANDLING AND SERVICE LABEL / TAGS There are special handling and service label / tag based on IATA Regulation that must be under knowledge and attention of the ramp staff during monitoring aircraft handling activities e.g. a. Fragile Tag b. This way / side up Label c. Cargo Aircraft Only (CAO) Tag d. Dangerous Goods Labeling e. Live Animal Label f. Perishable Label g. Heavy (Bag) Label h. Door Side Label i. Priority Tag j. First Class Tag k. Executive Tag l. Last Baggage Tag ILLUSTRATIONS

FRAGILE LABEL THIS WAY UP LABEL




LIVE ANIMAL LABEL FOOD STUFF/PERISHABLE




04. IATA/ICAO HAZARD AND HANDLING LABELS




The ramp staff shall control the implementation item under sign with the above label and tag. Labeling shall affix on the items or goods properly and the label should be visible and not hiding position to loading /offloading personnel and /or ramp staff.

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11. DOCUMENTATION AND LABELING 11.4. ULD / Bulk Load Statement



11.4. ULD / BULK LOAD STATEMENT ULD / BULK Load Statement report content the load weight must be made and send to load control as soon as possible to adjust the weight and balance of the aircraft.

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11. DOCUMENTATION AND LABELING 11.4. ULD / Bulk Load Statement



INTENTIONALLY BLANK

11. DOCUMENTATION AND LABELING 11.5. Loading Instruction



11.5. LOADING INSTRUCTION The loading instruction is an instruction made by Load Control Unit / Weight and Balance unit to loading staff in regarding with load distribution of the baggage, cargo and mail into the cargo holds compartment. After loading instruction has been issued then shall hand over to the Ramp handling / Loading staff for on-load or offload baggage, cargo and mail implementation according to instruction. There is loading information abbreviation codes shall be put it in the column in the loading instruction such as: B = Baggage C = Cargo M = Mail X = Empty ULD(s) U = Unserviceable ULD(s) S = Mixer content F = First Class Baggage

The abbreviation code for special load e.g. AVI = Live Animal VAL = Valuable Goods HEA = Heavy Cargo EAT = Food Stuff PER = Perishable Cargo Etc.

Shall also be used in the loading instruction purpose to notify the loading staff that there is special load and should be taken special attention during handle that items. Upon the loading master receipt the Loading Instruction the load master must be determined Ground Support Equipment (GSE) loading equipment which will be used. The loading instruction consists of 5 pages with distribution as follows: 01. 1st Original Address to - Load Control Unit 02. 2nd Copy Address to - Loading Master Unit 03. 3Rd Copy Address to - Station File (KK) 04. 4th Copy Address to - Baggage Make Up File 05. 5th Copy Address to - Cargo unit file

11. DOCUMENTATION AND LABELING 11.5. Loading Instruction



11.5.1. Illustration of Loading Instruction Report For B747-400

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11. DOCUMENTATION AND LABELING 11.6. Fueling Order Form



11.6. FUELING ORDER FORM Fueling order form shall be issued by Unit Departure Control / Station Manager / Assistant Manager / SQC in charges in 2 duplicate copy of fuel order form. Distribution of the original and copy of Fuel Order Form as follow: 01. Original address to Fuel Supplier (i.e. Pertamina) 02. 1st Copy address to Engineer 03. 2nd Copy address to Station File Mechanism practice after fuel order form has been issued then hand over to ramp staff to have coordination with fuel supplier and engineering maintenance. After fueling has finished, the engineer make completion the fuel order with tank fuel distribution data figure then 1 copy hand over to ramp staff for station filing, original to fuel supplier and 1 copy to Engineer. Fuel Supplier Company will issue a DELIVERY RECEIPT, 1 copy distributes to ramp staff departure station, 1 copy to Pilot in Command and original kept by supplier for billing purpose. The ramp staff shall ensure that each flight departed should have fuel order and delivery receipt, and those documents must be sent to Accounting Unit accordingly. The Unit issuing fuel order form shall make a Weekly Journal Fuel Uplift Report to Operation Department Fuel Administration Unit (JKTOSL)




11.6.1. Fuel Order Form Illustration Illustration: Specimen.

New fuel form

Explanation

1. Fueling order form number must unique. Number consist of 2 last digits of year, 3 letter code departure station, and 5 ordered digits

2. Departure and Destination in 3 letter code 3. Requested Fuel Date to Oil Company, in dd-mm-yyyy format

Note : Requested date may not equal with refueling date 4. Aircraft registration. 5. Flight Number. 6. Total Required Fuel as stated in flight plan. 7. Actual quantity before refueling. 8. Block fuel minus remaining in tank. 9. Specific gravity of fuel 10. Planned uplift divided by specific gravity. 11. Actual uplift. 12. Fuel truck number for refueling. 13. Unit weight, SG, and volume of fuel. 14. Note for ground operation regarding irregularities requested fuel (optional).

Example : For maintenance please write “Fuel for Maintenance”, additional fuel due to weather etc.

15. Signature of operation/KK/KO. 16. Signature of ground engineer with name & employee number.

: 23 Feb 12 : 3




11.6.2. Delivery Receipt Specimen




11.6.3. Weekly Journal Fuel Uplift Report Illustration

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11. DOCUMENTATION AND LABELING 11.7. Stowage Of Flight Bag And Company Mail Bag



11.7. STOWAGE OF FLIGHT BAG AND COMPANY MAIL BAG 11.7.1. Narrow Body Aircraft

Only one Flight bag Dispatch : Should be delivered on departure to the FSM Location : In the cabin and manage by FSM who will responsible for stowage Color : Green canvas material Contents: 01. Load sheet 02. Passenger Manifest 03. General Declaration 04. Cargo Manifest 05. Airway Bill 06. AV-7 07. Company Mail 08. Other traffic form requirement on arrival

11.7.2. Wide Body Aircraft

01. Flight Bag I (Folder) : For Ship’s Documents Category I

The ship’s documents belonging permanently to the aircraft are contained in a black folder Location : In the cockpit close to the door Color : Leather Dark Brown material Content : a. Certificate of Registration b. Certificate of Airworthiness c. Radio Station License d. Noise Statement e. Aircraft Insurance Policy f. Aircraft Search Procedure Checklist g. Weight Changes List h. Etc

11. DOCUMENTATION AND LABELING 11.7. Stowage Of Flight Bag And Company Mail Bag



02. Flight Bag II : For Flight Documents Category I Dispatch : Should be delivered on departure to the FSM Location : In the cabin and manage by FSM who will responsible for stowage Color : Green canvas material Contents : a. 1 copy of Load sheet for Captain b. 1 copy of Passenger Manifest c. 1 copy of General Declaration (stamped by Custom) d. NOTOC (Notification to Captain) e. Other essential Document’s

03. Flight Bag II : For Flight Documents Category II Location : Bulk behind door net Color : Green canvas material Contents : a. Rest copy of Cargo Manifest b. Airway Bills (both to be stapled per destination in green ”C” envelopes) c. AV-7 per destination in red “M” envelopes. d. Stowage: by Cargo Staff

04. Company Mail – Bag

For documents not belong to any category of ship’s documents Location : Bulk Compartment Color : White Sack or Green Canvas Contents : a. Company Letters and company Documents b. Stowage: by Mailing Room Staff Note: • The flight bag document should be presented to ground staff immediately

on arrival and before disembarkation of the passenger. • Company mail bag should not be left unattended.

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11. DOCUMENTATION AND LABELING 11.8. Delay And Abbreviation Codes For Aircraft

Movement And Aircraft Handling Messages



11.8. DELAY AND ABBREVIATION CODES FOR AIRCRAFT MOVEMENT AND AIRCRAFT HANDLING MESSAGES The Garuda Indonesia used the delay codes guidance according to the IATA AHM 32nd edition January 2012.

11.8.1. Two-Digits Codes (Numeric) Delay Codes





11.8.2. Abbreviation Codes For Aircraft Movement

AA Actual Time of Arrival AD Actual Time of Departure CG Cargo CP Captain DL Delay EA Estimated Time of Arrival EB Estimated Time On Block ED Estimated Time of Departure EO Estimated Take Off Time FU Fuel Uplift FR Return from Airborne NI Next Information PX Passengers RR Return to Ramp Side RT Flight Plan Route be used RF Remaining Fuel SI Supplementary Information AOG Aircraft on Ground AVI Live Animal BAL Ballast BED Stretcher BIG Big Cargo CGO Cargo CPM Container Pallets Messages DHC Dead Heading Crew EIC Equipment in Compartment HEA Heavy Cargo HUM Human Remain LHO Living Human Organ LDM Load Message MVT Movement PER Perishables Cargo RTA Return to Apron RTB Return to Base SCM Stock Container/Pallet Message SOC Seat Occupied by load





VAL Valuable cargo XCR Extra crew, Operating crew occupying Passengers Seat.

11.8.3. Aircraft Handling Messages 01. Departure Movement Message

MVT GA 0516/06.PKGWQ.CGK AD 0540/0550 EA0853 BPN DL 90/72/0030/0130 PX C007/01/02 Y082/12/02 SI LATE ARRIVAL SI BAD WEATHER AT BPN SD 0340 ET 0258 CP T.BUDIARDJO CG 01650/00119 RT 01XX AL WAOO FU 003130 RF 004250

02. Arrival Movement Message MVT GA0516/06.PKGWQ.BPN AA0900/0905 SA 0645 DL90/72/0220 RF 003920

03. Delay Message MVT GA0406/22.PKGPA.CGK ED221100 DL41 SI L/H FLAP ASSYMETRI

04. Delay Take Off Message MVT GA0406/22.PKGPA.CGK AD0900 EO0930 EA1101 DPS DL71 SI STANDING WATER





05. Return to Ramp Message MVT GA0406/22.PKGPA.CGK AD0900 RR0930 DL41 SI ENGINE NR.2 UNABLE TO START

06. Return from Airborne Message MVT GA0406/22.PKGPA.CGK AD0900 FR0930/0945 SI ENGINE NR.2 OVERHEAT

07. Revised Estimated Time of Arrival MVT GA0406/22.PKGPA.DPS EA1150 SI HOLDING DUE TO ATC RADAR FAILURE

08. Arrival Taxi Time Variance Information Message MVT GA0406/22.PKGPA.CGK AA1150 EB1220 SI NO PARKING STAND AVAILABLE

09. Load Message LDM GA0406/22.PKGPA.00F/42C/251Y.2/13 -DPS.180/24/02.T4895.2/2751.3/993.4/1151.PAX/0/4/ 200.PAD/00/02/00.EIC/4/350 SI SERVICE WEIGHT ADJ WGT/IND ADDITIONS NIL DEDUCTIONS NIL DPS C 2812 M 415 B 69 / 788 0 350 T 0 -BLOCK FULE 29000KGS TIF 14872 KGS INCLD TAXI PIC IMAN BUDIMAN





10. Container Pallet Message CPM GA0406/22.PKGPA.00F/42C/251Y.2/13 -DPS.180/24/02.T4895.2/2751.3/993.4/1151.PAX/0/4/ 200.PAD/00/02/00.EIC/4/350 -11P/DPS/N -12P/DPS/N -13P/DPS/N -21P/PAG1234GA/DPS/1621/C.AVI -22P/P1P5678 GA/DPS/1130/C.AVI -31L/DPS/N-31R/DPS/N -32L/DPS/N-32R/DPS/N -33L/DPS/N-33R/DPS/N -34L/AKE0888 GA/DPS/631/BY2-34R/AKE 0999GA/DPS/362/BC/BY/BT3 -35L/DPS/N-35R/DPS/N -4/DPS/1151/BY/C/M.EIC/350 SI SPECIAL CGO INFO -21P/PAG1234 GA/DPS/C.INCL 197K/9PCS.AVI.LV CRABS -22P/P1P5678 GA/DPS/C.1000K/44PCS.AVI.LV.CRABS BULK INFO -4/DPS/9K/1PC/C.S.PARTS TO SUB/65K/4.PCS.DR.CREW BAG 0 350K.EIC -4/DPS/312K/14PCS/C.EX BTH-DPS =

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Reference to STATION MANUAL





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12. SGHA, SLA, SDS AND CHARGES 12.1. General



12.1. GENERAL The Standard Ground Handling Agreement is the IATA creation in the Ground Handling practice rule and regulation and designed to meet the needs of IATA member airlines, all Commercial Airlines and Suppliers of Ground Handling Services. The Ground Handling Charges is a certain figure amount charges reflected a service providing by Ground Handling Agent to the airlines operator in handling of a certain aircraft type. Such charges will be different between narrow body and wide body aircraft type, normally based total seat capacity passenger configuration more seat capacity will be more expenses ground handling charges. The ground handling charges based on several item in the SGHA and the break down of the price list each item will be accumulated as Ground handling charges total amount. The ground handling agent is responsible to provide a good in service delivery to airlines, to keep maintain and consistent in service delivery handling for weight and balance, ULD, passenger, baggage, ramp, cargo and mail, technical, flight operations, catering and security handling, both parties agree to have a special agreement then called as Service Level Agreement (S.L.A) as attachment of Standard Ground Handling Agreement (SGHA) Annex A and Annex B. The Service Level Agreement (SLA) apply for Ground Handling Agent Domestic whether International Ground Handling Agent just up to the MoU of the Service Delivery Standard only.

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12. SGHA, SLA, SDS AND CHARGES 12.1. General



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12. SGHA, SLA, SDS AND CHARGES 12.2. Standard Ground Handling Agreement (SGHA)



12.2. STANDARD GROUND HANDLING AGREEMENT (SGHA)

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12. SGHA, SLA, SDS AND CHARGES 12.2. Standard Ground Handling Agreement (SGHA)



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12. SGHA, SLA, SDS AND CHARGES 12.3. Ground Handling Charges



12.3. GROUND HANDLING CHARGES Please find herewith sample of List of the Break down Ground Handling Charges as follows : (illustration)

12. SGHA, SLA, SDS AND CHARGES 12.3. Ground Handling Charges



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12. SGHA, SLA, SDS AND CHARGES 12.4. SLA For Domestic



12.4. SERVICE LEVEL AGREEMENT (SLA) FOR DOMESTIC

Service Level and Performance Targets Agreement (As Appendix to SGHA Annex Bs)

This Appendix is prepared with the following area of consideration objectives: 1. A quantitative indicator is needed in ground handling service to

measure the quality of service delivered by ………………. in meeting the requirement of Garuda Indonesia.

2. With the Penalty and Reward Scheme, both …………… and Garuda Indonesia will be more committed to ensure the satisfaction of the end-users of Garuda Indonesia.

3. To improve motivation and performance of ……………. For achieving the best service.

With regards to the above matters, it is necessary to set the Standards, Required Service Level as well as the Performance Target in the form of Service Level Agreement (SLA) as appendix to the Annex-Bs of the IATA SGHA of April 1998. The Appendix contains performance measurements of key activities which would indicate the quality of service delivery by …………. This agreement is an integral part of the IATA Standard Ground Handling Agreement between ………… and Garuda Indonesia. This Appendix is agreed between the representatives of Garuda Indonesia and ………….. for all airports in Indonesia which are handled by …………..

NOTE : Completion of the SLA GA-GP see Attachment

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12. SGHA, SLA, SDS AND CHARGES 12.4. SLA For Domestic

Date : 4 Jan 10 RHM :12.4 Issue : 2 Page : 2


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12. SGHA, SLA, SDS AND CHARGES 12.5. Ground Equipment And Manhour Charges



12.5. GROUND EQUIPMENT AND MANHOUR CHARGES (Illustration)

12. SGHA, SLA, SDS AND CHARGES 12.5. Ground Equipment And Manhour Charges



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12. SGHA, SLA, SDS AND CHARGES 12.6. Service Delivery Standards



12.6. SERVICE DELIVERY STANDARDS

MEMORANDUM OF UNDERSTANDING (MoU) ON SERVICE DELIVERY STANDARDS

This MoU is made between representative of PT. GARUDA INDONESIA and GHA ………………… at any location in INDONESIA concerning SERVICE DELIVERY STANDARDS for the ground handling services contracted between two parties. The Service Delivery Standards below are subject to Garuda Indonesia operating on schedule and the factors being within the control of GHA……………... Reasonableness will be applied in the application of the standards. At all times the delivery of Service Delivery Standards should not compromise safety procedures. Target

% 1. GENERAL

♦ On time performance as 95 percentage of agreed targets. 100% ♦ Load-sheets to be delivered by 10 minutes ( for narrow body aircraft) and 15 minutes (for

wide body aircraft) prior ETD. 95% ♦ Pre-flight documentation ( flight document ) to be delivered to the aircraft by 8 minutes

(for narrow body aircraft) and 10 minutes (for wide body aircraft) prior ETD. 95% ♦ Assigned personnel and required GSE to be available and ready at assigned aircraft

parking stand / gate at 5 minutes prior ETA. 90% 2. PASSENGER HANDLING

2.1. Check-in ♦ Queuing time at the First Class Counter to be not more than 3 minutes. 95% ♦ Queuing time at the Business Class Counter to be not more than 5 minutes. 95% ♦ Queuing time at the Economy Class Counter to be not more than 15 minutes. 90% ♦ Check-in processing time to be not more than 2 minutes for domestic passenger and 3

minutes for international passenger. 90% ♦ Check-in Counter to be open 120 minutes prior to departure for domestic flight and 180

minutes prior to departure for international flight. 90% ♦ Number of travelling document accuracy 995 per 1000. 90% ♦ Check-in Close out time 30 minutes prior to ETD. 95% 2.2. Transfer -desk ♦ Queuing time at the First Class Transfer-desk to be not more than 3 minutes. 95% ♦ Queuing time at the Business Class Transfer-desk to be not more than 5 minutes. 95% ♦ Queuing time at the Economy Class Transfer-desk to be not more than 15 minutes. 90% ♦ Processing time to be not more than 2 minutes for domestic passenger and 3 minutes for

international passenger. 90% ♦ Transfer-desk to be open 120 minutes prior to departure for domestic flight and 180

minutes prior to departure for international flight. 90% ♦ Number of travelling document accuracy 995 per 1000. 90% ♦ Transfer-desk close out time 30 minutes prior to ETD. 95%




2.3. Gate Function ♦ Boarding commencement for passenger who need special attention 25 minutes prior to

ETD for narrow body aircraft and 35 minutes prior to ETD for wide body aircraft. 95% ♦ Boarding commencement 20 minutes prior to ETD for narrow body aircraft and 30

minutes prior to ETD for wide body aircraft. 95% ♦ Passenger not to wait longer than 5 minutes in the bus. 95% 3. RAMP HANDLING

3.1. Baggage Handling ♦ For narrow body aircraft , 1st bag to delivered by 10 minutes and last bag to be delivered

by 20 minutes after on-blocks. 90% ♦ For wide body aircraft , 1st bag to delivered by 15 minutes and last bag to be delivered by

30 minutes after on-blocks. 85% ♦ Baggage transferring from domestic flight to international flight vv. or international flight

to international flight should be made available to the accepting Carrier 90 minute before ETD. 90%

♦ Baggage transferring from domestic flight to domestic flight should be made available to the accepting Carrier 60 minute before ETD. 90%

♦ Mishandled baggage 0.7% per 1000. 80% 3.2. Fuelling ♦ Fuelling to be completed by 10 minutes (for narrow body aircraft) and 15 minutes (for

wide body aircraft) prior to ETD. 95% ♦ Fuelling documentation to be delivered by 10 minutes prior to ETD. 95% 3.3. Cleaning ♦ Cleaning to be completed by 20 minutes (for narrow body aircraft) and 30 minutes (for

wide body aircraft) prior to ETD. 95% 3.4. Ramp Transport ♦ Cargo to be delivered to cargo warehouse by 25 minutes (for narrow body aircraft) and 30

minutes (for wide body aircraft) after ATA. 85% ♦ Passenger disembarkation to commence within 3 minutes after ATA. 95% ♦ Appropriate passenger transport to be available at 5 minutes before ETA and at 35

minutes before ETD. 95% 3.5. Catering ♦ Catering loading/unloading to be completed by 20 minutes (for narrow body aircraft) and

30 minutes (for wide body aircraft) prior to ETD. 95% 3.6. Aircraft doors ♦ All aircraft doors to be closed by 5 minutes prior to ETD. 95%




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C A R G O

Cargo Handling

♦ Cargo released to GHA …………. not less than : freighter/cargo aircraft : 240 minutes prior to ETD and 90 minutes prior to ETD for

perishable goods. wide body aircraft : 180 minutes prior to ETD and 90 minutes for perishable goods. narrow body aircraft : 120 minutes prior to ETD and 60 minutes for perishable goods. 80%

♦ Mishandling cargo 0.5% per 1000 pieces. 80% ♦ Manifest accuracy 995 per 1000 airwaybills. 80% Signed the ………………………….. Signed the ………………………….. at …………………………………… at …………………………………… for and behalf of PT. Garuda Indonesia for and behalf of GHA ……………... by by ………………………………………. ………………………………………..




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13. ROUTE AIR NAVIGATION FACILITIES, LANDING FEE AND OTHER CHARGES

13.1. Definition



13.1. DEFINITION 13.1.1. Route Air Navigation

The route air navigation charges is a certain figure amount charges reflected a service to air navigation aircraft guide in certain countries and/or area providing by Government to be charge to the airlines operator.

13.1.2. Landing The landing fee is such charge levied to the airlines providing landing facilities guidance services by airport authority in a certain airport.

13.1.3. Other Charges Beside the above charges there are another charges shall levied to the airlines operator such as parking fee, storage, test flight, joy flight and instruction flight charges.

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13.1. Definition



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13.2. Route Air Navigation Facilities Charges



13.2. ROUTE AIR NAVIGATION FACILITIES CHARGES Every airlines operator aircraft flying through, in and out of air route of the Republic of Indonesia and/or in a certain countries, a service of navigation facilities charges will be levied based on aircraft weight factor, flight distance factor and tariff per route unit.

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13.3. Landing Fee



13.3. LANDING FEE Landing Fee to be levied based on Restriction Take Off Weight per 1000 kg times tariff and divided into International and Domestic varies into classification of aerodromes. Categories : 01. Domestic Flight. 02. International Flight 03. Joy Flight to be charged at 50 % 04. Instruction Flight to be charged at 25 % 05. Return to Based to be charged at 50 %

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13.3. Landing Fee



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13.4. Parking Fee



13.4. PARKING FEE It is a storage charge in open air between block-on and block off with exemption less than 2 (two) hours, per 1000 kg.

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13.4. Parking Fee



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13.5. Storage Charges / “Bea Penyimpanan”



13.5. STORAGE CHARGES / “BEA PENYIMPANAN” It is a storage charge in a hangar between entering and exit, per 1000 kg. Landing Fee, Parking Fee and others charges illustration table

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13.5. Storage Charges / “Bea Penyimpanan”



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14. GROUND HANDLING PENALTY AND INDEMNITY CHARGES (GHPIC) DOMESTIC

14.1. General



14.1. GENERAL In general the Ground Handling Penalty and Indemnity Charges is a penalty to Ground Handling Agent in conjunction with lack of service delivery providing to operator in deviation of Service Level Agreement respectively.

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14.1. General



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14.2 GHPIC Form And Completion Guidance



14.2. GROUND HANDLING PENALTY AND INDEMNITY CHARGE (GHPIC) FORM AND COMPLETION GUIDANCE

01. General

Ground Handling Penalty / Indemnity Charges printed in a book form with carbonized system. Each book contains of 50 (fifty) set and each set contain 5 page(s) use a serial number with details as follows: a. Original - white color to PT. Gapura Angkasa Head Office. b. 2nd

c. 3 Page Copy - green color to PT. Garuda Indonesia Branch Office.

rd

d. 4

Page Copy - bright yellow color to PT. Gapura Angkasa Branch Office.

th

e. 5 Page Copy - light red color to JKTCGGA.

th

In the event of administration disciplines implementation in the field, be established Ground Handling Penalty and Indemnity Charges Procedures as follows:

Page Copy - light blue color to (HDQWLGA) JKTWAGA

02. Procedures a. Completion Guidance For GHPIC FORM

• Nr 1 insert with three letter code station i.e. SUB • Nr 2 insert with type of aircraft i.e. B-737-300 • Nr 3 insert with aircraft registration i.e. PK-GGO. • Nr 4 insert with flight number i.e. GA307 • Nr 5 insert with i.e. Arrival : SUB Schedule : 02 MAR 06 / 0815 (EX

GA302) Actual : 02 MAR 06 / 0820 • Nr 6 insert with i.e. Departure : CGK Schedule : 02 MAR 06 / 0900

Actual : 02 MAR 06 / 0905 • Nr 7 insert with remark of irregularity information in flight i.e. Wrongly

Loading to DPS • Nr 8 insert with reason of service deviation in handling i.e. check –in

staff wrongly label. • Nr 9 insert with total in IDR according Service Level Agreement (SLA)

i.e.: IDR. 300.000, - Say in word: Three hundred thousand rupiah only. • Nr 10 insert with i.e. PT Garuda Indonesia Branch Office SURABAYA

Station Manager name in written and signed. • Nr 11 insert with i.e.: PT Gapura Angkasa Branch Office SURABAYA

Branch Office Manager Name in written and signed.


14.2. GHPIC Form And Completion Guidance



b. Flow Diagram • Found Irregularity Handling • Cross Check with SLA • GHPIC issue and completion the data. • Distribute according standard destination address. • Make a monthly report attached with GHPIC copy.( Monthly Report

Form Attached) • Branch Office charge to Ground Handling Agent according total amount

of penalties.

c. Implementation Guidance • Station Manager (KK) domestic and/or his/her sub-ordinate who give

authorization or assigned staff to issued GHPIC immediately when found irregularity in aircraft, passenger and baggage handling.

• Station Manager (KK) Domestic shall cross check to confirm deviation between Service Delivery against SLA approved.

• GHPIC shall completely insert with all necessary data needed according completion guidance be given.

• Domestic KK shall be responsible for the Monthly Report of GHPIC using standard report form with address to JKTLZGA, JKTCGGA and copy B/O Manager, HDQWLGA (JKTWAGA).

• GHPIC shall be signed both parties by Garuda and Gapura. • Monthly Report shall complete with copy of GHPIC as attachment. • Domestic KK shall be responsible to implement continuously. • Report shall submit to head office at date 5 each month. • B/O Manager responsible to bill to and/or deduct from Ground Handling

Charges according total amount penalty figure to Gapura. • Billing of penalty to PT Gapura shall attach with monthly report and

affixed with copy of GHPIC as evidence. • In the event fail to bill direct shall immediately report to JKTWAGA copy

JKTDAGA, JKTCGGA.


14.2 GHPIC Form And Completion Guidance



d. Illustrations

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14.2. GHPIC Form And Completion Guidance



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14.3. GHPIC Monthly Report



14.3. GHPIC Monthly Report 14.3.1. General

The report form printed locally at each domestic station according to attachment specimen, report form herewith shall be issued in 4(four) copies with destination address as follows: 01. 1st

02. 2 Page to JKTLZGA

nd

03. 3 Page to JKTWAGA

rd

04. 4 Page to Station Support Unit (JKTCGSGA)

th

Page to Branch Office as file

14.3.2. Report Completion Guidance 01. Nr. 1 Insert with month of report issue. i.e. MAR 2006 02. Nr. 2 insert with listed number cases i.e. 1,2,3,4 etc 03. Nr. 3 insert with reference telex case and/or AHL i.e. : KK/TX/001/MAR06 or

AHLGA23456 04. Nr. 4 insert with serial number of the Ground Handling Penalty / Indemnity

Charges (GHPIC) 05. Nr. 5 insert with three letter code of station failure in handling i.e.: SUB 06. Nr. 6 insert with reason of irregularity handling which is create penalty issuance

i.e.: Wrongly Loading, Delay due to loading etc 07. Nr. 7 insert with penalty cost amount figure according SLA per item i.e. : 50000

(means IDR 50000 is penalty for Loss Baggage according SLA) 08. Nr. 8 insert with other arising cost i.e. : 50000 (means IDR 50000 is cost of

penalty for delivering baggage due late received upon arrival) 09. Nr. 9 insert with total amount penalty cost and other cost i.e. 100000 ( means

IDR 50000 penalty cost + IDR 50000 cost baggage delivery) 10. Nr. 10 insert with remark or note concerning irregularity i.e. Notification to

Passenger via phone on 05 MAR06 etc. 11. Nr. 11 insert with Name/ ID No. and signature of staff and or Station Quality

Control (SQC) who prepare the report data. 12. Nr. 12 insert with Name / ID No. and signature approval of the Station Manager

Local Branch Office.


14.3. GHPIC Monthly Report



14.3.3. Report Illustration

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15. APRON MARKINGS AND SIGNS 15.1. Introduction



15.1. INTRODUCTION Although standards and recommended practices for aircraft ground movement have been developed, only limited guidance material is available for ground support equipment movement and parking on the apron. It is anticipated that implementation of world-wide standards for airport apron markings will be a significant contribution to a safe apron environment.

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15. APRON MARKINGS AND SIGNS 15.1. Introduction



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15. APRON MARKINGS AND SIGNS 15.2. Definitions



15.2. DEFINITIONS 01. APRON (RAMP)

A paved area on the airside of the terminal building where aircraft are maneuvered and parked and where activities associated with the handling of flights, passengers, baggage, cargo and mail can be performed.

02. APRON SAFETY BORDER LINE A line marking the boundary of the apron and limiting any Ground Support Equipment activity beyond this line for the purpose of providing adequate clearance for adjacent taxiing aircraft.

03. APRON STAND BORDER LINE

A line marking the boundary of a specific area required on the apron for the purpose of parking, servicing, loading or unloading an aircraft.

04. ENGINE START UP BAR ON CENTRE LINE. This line provides guidance to the tractor operator and indicates the specific position to align the aircraft correctly at the end of an aircraft pushback maneuver.

05. FUEL HYDRANT SYSTEM POSITION MAKING Designated fuel hydrant system position marking(s) in the aircraft parking area. The marking (s) is/ are provided to identify the position so that the fuel hydrant system is clear of Ground support Equipment.

06. GROUND SUPPORT EQUIPMENT PARKING AREA A specific area set aside for the parking of Ground Support Equipment.

07. NO PARKING AREA A specific area set aside in which parking of Ground Support Equipment is prohibited: e.g. apron-drive, passenger loading bridge movement-areas and fueling pits, etc.

08. NO PARKING LINE This line indicates an area where parking is prohibited and that is to remain free of all Ground Support Equipment and / or vehicles.

09. NOSEWHEEL STOP BAR This line indicates specific position where the aircraft nose-wheel to stop.

15. APRON MARKINGS AND SIGNS 15.2. Definitions



10. PASSENGER LOADING BRIDGE PARKING POSITION MARKING Designated passenger loading bridge parking position marking(s) in the area(s) in which parking Ground Support Equipment is prohibited. The marking is provided to identify the fully retracted parking position(s) so that the passenger loading bridge is clear of incoming and departing aircraft.

11. PEDESTRIAN PATHWAY A specific area set aside for the safe passage of pedestrian, i.e. passengers, crew and or airport personnel, to or from the airport facilities and to the aircraft. • Pedestrian Crossing • Pedestrian walkway

12. PUSBACK LIMIT LINE A lead limit line providing guidance to the tractor operator and ensure obstacle clearance during aircraft pushback maneuvers from an aircraft parking stand.

13. SERVICE ROAD A specific area set aside for the safe movement of ground support equipment and airport vehicles.

14. STAND/GATE SAFETY LINE A line behind which ground support equipment is kept during the movement of an aircraft on to or off the aircraft parking position; acts also as a safety stop for all ground support equipment prior to approaching the aircraft and as a safety zone for engine intake and propeller clearance. • Permanent Parking • Staging Parking

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15. APRON MARKINGS AND SIGNS 15.3. Requirements



15.3. REQUIREMENTS The areas requiring safety marking are: • Service Road; • Aircraft Parking Stands/gates; • Pedestrian Crossing /Walkways; • Safety Parking Position for Passenger Loading Bridge; • “No Parking Areas”; • Ground Support Equipment Parking areas; • Pushback Line; • Pushback-Line Marking. The Marking Characteristics used in these guidelines for traffic marking are: • Double white line - do not cross • Single white line - cross with caution • Broken white line - a road way centre line • Offset broken white line - do not cross • Solid single red line - do not cross during aircraft movement, cross with

caution when required.

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15. APRON MARKINGS AND SIGNS 15.3. Requirements



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15. APRON MARKINGS AND SIGNS 15.4. Characteristic



15.4. CHARACTERISTIC

15.4.1. Specifications The following marking characteristics / specifications are defined: • PAINT • COLOR

15.4.2. Recommended Colors

• RED for safety warning • WHITE for traffic marking • YELLOW for aircraft movement on aprons, taxiways and runways as per ICAO

Annex 14 Aerodromes, Paragraph 5.2.1.5 15.4.3. Visibility

Paint or other materials must be of high visibility e.g. reflective in nature and consistent with everyday off airport use. Paint or other materials must be of sufficient coefficient of friction. Dimension and Shape: The width, length and shape of a line or marking as outlined under paragraph 5 “Recommendations”

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15. APRON MARKINGS AND SIGNS 15.4. Characteristic



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15. APRON MARKINGS AND SIGNS 15.5. Recommendation



15.5. RECOMMENDATION

15.5.1. Service Road Roadway marking should be painted white and should consist of single solid outer lines indicating that crossing with caution is permitted. Crossing of double white lines and / or offset broken white lines to divide traffic. Each lane of a service road should be of a minimum width to accommodate the widest equipment in use of that location. It is recommended that the following minimum specification be adopted:

Width of line 10 cm ( 4 in ) Gap between lines 5 cm ( 2 in ) Broken Line 1,5 m ( 5 ft )

In case of a traffic STOP line, the width will be 20 cm (8 in) (See example in figure 1) Directional marking should be in the form of a white arrow painted on the service road service. An arrow may be uni- or multi-directional. Arrows should be positioned at points where traffic enters or exits a service road with the objective to clarify the direction of travel. (See example in figure 2) Traffic speed limit markings painted on the service road surface should be in the form of white circle, with the maximum speed displayed inside the circle. (See example in figure 3) Traffic speed limit signs shall be in accordance with local regulations. Pedestrian Crossings/Walkways: Pedestrian Crossing / Walkways shall be painted in accordance with local regulations to the following minimum dimensions: Width of line: 0.5 m ( 20 in ) Width of line: 0.5 m ( 20 in ) Length of line: 2 m ( 6 ft ) Gap between lines: 0.5 m ( 20 in )

See example in figure 4 Pedestrian walkways must be clearly indicated and the design should keep the pedestrian clear of hazards.




15.5.2. Stand/Gate Safety Lines The Stand /Gate Safety Lines should be a solid single red line indicating the boundary of the aircraft parking area. The line should be painted so as to accommodate the largest sized aircraft onto or off the parking position. See example in figure 5 and 6

Minimum width of line : 10 cm ( 4 in )

15.5.3. “No Parking” Areas

These areas should be marked by white hatching and should be bordered by a solid white line of the same width: Minimum width of line : 10 cm ( 4 in ) Gap between lines : 50 cm ( 20 in )

The lines should be painted at an angle of 450

15.5.4. Ground Support Equipment Parking Areas

in reference to the aircraft parking position centre line. (See example in figure 7)

The lines of these areas should be demarcated and painted white. Inner marking is optional




Figure 1 Specification to Roadway Markings




Figure 2 Figure 3 Directional Signs Example Of Speed Limit Sign




Figure 5 Stand/Gate Safety Line For Single Aircraft Parking Position




Figure 6 Stand/Gate Safety Line For Two Or More Aircraft Parking Position




Figure 7 Safety Line For Multiple Aircraft Ramp System (Mars) Stand




Figure 8 Marking For No Parking Areas

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16. ATTACHMENT 16.1. Ground Support Equipment



16.1. GROUND SUPPORT EQUIPMENT (GSE) 16.1.1. GSE Car

01. Aircraft Towing Tractor (Narrow Body)

02. Aircraft Towing Tractor (Towbarless)

03. Baggage Towing tractor




04. Apron Bus

05. Belt Conveyor Loader

06. Cargo Transporter loader

07. Conventional Aicraft Towing Tractor




08. Forklift

09. High Lift Loader

10. Lavatory Service Truck

11. Main Deck Loader




12. Passenger Boarding Stair

13. Passenger Boarding Stair (Canopy)

14. Car Water Serv Truck




15. Air Conditioning Unit

16. Air Starter Unit

17. Ground Power Unit

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16. ATTACHMENT 16.2. Checklist Form



16.2. CHECKLIST FORM 16.2.1. General Checklist for Cabin Crew

GENERAL CHECKLIST FOR CABIN CREW Aircraft Search Procedure Checklist

The Flight Deck Crew Searches the Flight Deck Cabin Crew Searches: Cross at the box below to sign the checked area. Lavatories: Floor Sink area, around and under the sink Waste in waste bin, take bin out Inside all amenity compartments, take out all contents Inside toilet, including flushing the toilet Try serviceability of all lights and switches Galleys: Floor All ovens, open and take out of stowage, empty trolleys if necessary Coffee-brewers and hot-cups, try open and take out contents Crew Areas: All Emergency equipment, take out and examine Crew seats, under and behind All coat-rooms and cupboards Crew baggage and hot-cups, try serviceability All cup board and stowage areas, open and take out contents. Search: Under seats Seat-pockets, take out contents Seats, take seat cushion off Side wall, open accessible panels Take of portable exit lights, try serviceability Open all overhead bins and take out contents Aisle to window/Aisle to centre of cabin Start at aisle seat and work towards window Aisle to centre of cabin Captain’s Signature The Captain confirms that aircraft security check was prior to departure

Flight Number

Date 3 Letter Code

Route Acknowledged by Captain

FSM Signature




16.2.2. Station Disturbance Incident Report




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Ref Number Page two of two

Witness 1

Name

Seat No.

Phone No.

Address

Witness 2

Name

Seat No.

Phone No.

Address

Time

Station Disturbance Incident Report

(Personal account include evidence of intoxicants, words spoken, gestures, threats, physical or verbal and danger to others)

Person in Charge

(Print Name)

Station Manager’s Name & Signature:

Routing : � HR � Safety

� Legal � Security

� Operations Police Officer in Charge Name Phone Address




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RHM Rev 4 Issue Feb 2013

Documents

Transcript of RHM Rev 4 Issue Feb 2013