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FOR TOWNS AND CITIES

#28

+ FULL DETAILS ON OUR BUSINESS CRIME REDUCTION SERVICE+ New Revive & Thrive Small Towns Initiative+ Revive & Thrive Market Towns Conference Details+ Placemaking News from Across the UK+ Advice from Expert Bloggers

See the Full Run Down p.40 >>

illumination inspired

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What’s In

Memberships 2016

Editor in ChiefClaire Holmes

WWW.REVIVEANDTHRIVE.CO.UKTel: 03330 124285

Edition #28

Assistant EditorMark Barnes

Creative & DesignStephen Blackwell

REVIVEANDTHRIVE@REVIVE_THRIVE

© 2018 Revive & Thrive

BLOG: Alison Bowcott-McGrath

NEW: LoyalFree to Shop Local

BLOG: Keith Jackson

NEW: Market Towns Conference

4. Blog: Alison Bowcott-McGrath

5. Bradford BID’s Business Plan

6. Bottle and Thyme named as Chesterfield’stoprestaurant

7. Collective BIDs group announced to champion West Cheshire

8. Supercharged Place Management Recruitment Service

10. Ormskirk is shining a lot brighter this Christmas thanks to West Lancashire Borough Council winning

12. A Short History of BIDs in Scotland

13. Chippenham Business Awards 2019

14. Revive & Thrive’s Welsh BIDs

14. Welcoming Ben Stephenson

15. Quantifying Kindness

16. LoyalFree App Urges Customers to Shop Local this Christmas

19. Christmas Lights Scheme in Chelmsford

20. Reviving & Thriving Market Towns Conference 2019

24. Are we in danger of long term social problems…?

26. Shopping Locally Is The Golden Ticket to Christmas Cheer in Swansea City Centre

27. Tenbury Wells – Open For Business

28. ShopAppy wins 2018 NatWest Great British Entrepreneur Award

30. Business Improvement District Services – 5 stages

33. Blog: Keith Jackson

34. Northwich blooms at awards ceremony

35. Leeds International Festival receives global recognition

36. New Visit Northwich Website Launched to Promote the Town

37. Revive & Thrive 2019 event calendar

40. SPECIAL BCRP BOOKLET:

42. Business Crime Reduction Partnerships

43. BCRP Survey

44. Revive & Thrive to assess the standards of Business Crime Reduction Partnerships nationally

45. New Business Crime Reduction Service Pricing

47. Meet the BCRP Team

Welcome to issue 28 of Place Magazine!

Place Magazine this month is full of Christmas cheer lots of you have been telling us about your Christmas plans in your towns. I have no doubt that you will enjoy reading the stories and I hope it will spread lots of Christmas inspiration to you all!

We have some exciting news for you this month, firstly, our 2019 Revive & Thrive Conference has a new venue! Drum roll please………. Reviving & Thriving Market Towns Conference 2019 is to be held at, The Imperial War Museum, North! We are so excited to hold the conference at IWM, the venue is absolutely fantastic, any one who comes along is really in for a treat. Our second bit of news is that our Business Crime Reduction Partnership Conference and Training Day is to be held at Mansfield Central Library, again a fantastic venue which we really can’t wait for you to see! Keep reading Place Magazine for more information and a sneak peek into the venues, we promise you won’t be disappointed!

I imagine by now all your Christmas lights in your towns have been switched on, and the high streets have a real buzz about them. There is definitely something special about shopping over the Christmas period, as busy as it can be, there is always lots of Christmas spirit about!

Finally, from everyone at Revive & Thrive we would like to thank each and every one of you for your continued support over the past 12 months and we look forward to hearing from and seeing you in the New Year.

Merry Christmas!

Claire Holmes, Marketing, Events & Membership Manager E: claire@reviveandthrive.co.uk Telephone: 03330 124285

EDITOR’S NOTE

BCRP Special Booklet

5 Stages of BIDs

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REVIVE & THRIVE’S

£107 billion is the total projected UK online retail spend by 2026. A staggering figure which surely means doom for our bricks and mortar stores, right? Not so much, offline retail is predicted to reach £227 billion in this period. That equates to 69% of total retail spend, according to CACI.

The revenue prize is there, but are retailers providing the right shopper experience to claim it?

Retail space is evolving

It needs to start by accepting that the retail landscape has changed. The once cloned high streets of every UK town are changing. Consumers no longer buy into concepts which offer little differentiation. Councils, Business Improvement Districts and individual retailers are asking themselves the question ‘What do we want to be famous for?’

The result is an influx of artisanal cafes, pop up stores for online only brands and unique concept stores as operators strive to create a stand out shopping experience.

A breath-taking example from China is the Zhongshuge book store comprising floor to ceiling arched shelves, and a black mirrored floor which covers the full expanse of the store.

The result is a clever optical illusion which creates a seemingly never ending tunnel of books. The immersive design is a reason to visit in itself, rewarding

customers with a ‘wow’ experience, fostering positive brand associations and creating a space where customers want to dwell.

Events and commercialisation that enliven

However it’s not necessarily about throwing millions at expensive redesigns. The experience success recipe can lie with reimagining use of the existing space through events and commercialisation.

A recent event for one of our shopping centre clients saw us create a toy testing lab on the mall during half term. Multiple toy lines from the participating retailers sold out on the same day. A clear example of how transforming the mall space through a live event can create a memorable experience and actively drive retailer sales.

Commercialisation too must be reimagined to enliven our spaces. It can be all too easy to jump at the first retailer who wants to set up an RMU. It’s core to identify if they are actually

complementary to your retail mix and attractive to your shopper.

Experiences which shoppers cannot get scrolling their phones on their sofa are the golden ticket. Does that mean providing two more kiddie rides, when perhaps a pop up vegan cafe or sensory room offers a more compelling experience?

Consider your audience, and how you can create that experience they simply can’t miss out on. This is where the magic happens and feet begin to come through the door.

For a chat with our team on events and commercialisation that can enliven your space, please get in touch.

Alison Bowcott-McGrathFounder and Managing Director – PinPointer UKManaging Director – MAYNINETEEN Ltd.Building 8 Exchange Quay Salford M5 3EJ

E: alison@pinpointer.uk

T: 0161 850 1400 | M: 07870 176949

Transforming space into shopper experience

Alison Bowcott-McGrath

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The BID Business Plan is split into four key “pillars” – Safe, Clean, Alive and Promoted.

Under the “PROMOTED” pillar, marketing and promoting the city centre, bringing in more visitors and encouraging investment will be right at the top of the BID’s agenda.

Projects to encourage investment in the city centre included targeted marketing of Bradford as a place in which to “work, play and stay,” repositioning it more strongly as tourist destination for short breaks and experiences and supporting and developing the UNESCO City of Film brand which has been highly successful in attracting TV programme and film makers.

The BID will work alongside other organisers to supplement events in the £25 million landmark City Park, ensuring footfall is spread across the city centre, and encourage would-be investors to realise its potential. It will also encourage greater lobbying, representation and championing of the city.

It will also look to work more with tourism partnerships, such as Visit England and Visit Britain to promote the city and its attractions on a national and international scale and encourage those who visit shows to stay overnight and explore the city more.

Under the “ALIVE” umbrella, the BID will help Bradford “come alive with new events and entertainment” designed to bring people back into the city centre and instil a new sense of civic pride.

One of the key goals is to ensure the city centre is a vibrant area and a place people can enjoy all year round. The BID plans to help build on the success of existing events and to introduce a programme of extra activities to draw in many more visitors and shoppers.It will support new seasonal events including more regular, quality outdoor craft, food, speciality and cultural markets to benefit a range of areas in the city centre.

It will aim to make more of Bradford’s heritage through the introduction of initiatives such as vintage bus trips around the city centre, heritage trails and City of Film tours and there will be more street entertainment and public art.

Giving the city centre a new shine will be one of the top priorities under the “CLEAN” pillar.

Hot-washing the streets, removing the chewing gum menace, improving the appearance of empty shop units and applying anti-graffiti coatings in key areas are just a few of the projects that are likely to be tackled.

To improve the appearance of empty shops, the BID aims to Introduce attractive vinyl wrapping and animation on long-term empty units; liaise with landlords to make them aware of issues with their property early so they can act to stop them falling into disrepair; remove fly-posting and graffiti and gather evidence for possible enforcement action; deep-clean vacant doorways and entrances and introduce a cleaning programme for problem

windows and door frontages.

The streets will be subject to a rolling programme of hot-washing and there will be a proactive cleansing regime every morning with a special focus on removing debris left by rough sleepers or late-night revellers. And business owners should also be able to call on a service clean up hazardous waste if they spot it.Efforts to tackle false perceptions of high levels of crime will come under the “SAFE” agenda. Key projects include working alongside existing agencies and initiatives to reduce anti-social behaviour and share intelligence to help prevent it; ensuring the city centre is marketed and promoted as a safe place to visit.

The BID will work with partners to explore new technology that is available to make the city centre a safer place and employ a team of ambassadors, who will have a pronounced role around providing additional security and a welcome to the city centre.

It aims to work closely with the University of Bradford and Bradford College to further promote the Student Safe Spot scheme and investigate the development of city centre lighting schemes to make darker areas feel safer.

Among the other proposals is a project to deliver the prestigious Purple Flag status, which recognises a well-managed evening economy with high standards and best-practice and the BID also hopes to resurrect and develop the Pubwatch scheme with the police and licensed premises.

Bradford BID’s Business Plan

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Bottle and Thyme named as Chesterfield’stoprestaurantLess than two years after opening, Bottle and Thyme has been named as Chesterfield’s Restaurant of the Year, taking the top honour in the town’s 2018 Food and Drink Awards organised by Destination Chesterfield in association with Chesterfield College. Based on Knifesmithgate in Chesterfield town centre, Bottle and Thyme was one of 13 bars, restaurants, food producers, cafés and individuals to scoop an accolade across 15 categories. Now in its sixth year, the awards ceremony recognised the very best in the town’s growing food and drink sector. Once again held at Chesterfield College’s Heart Space building, the awards ceremony was hosted by celebrity chef, Lesley Waters, who explained: “I was delighted to host the 2018 Chesterfield Food and Drink Awards. “There is a real passion amongst food and drink businesses in the area for using locally sourced produce. As well as supporting local business, it’s about using freshingredients and creating great food. I firmly believe the best food is made with passion and there is plenty of that in Chesterfield.” Since opening in December 2016, Bottle and Thyme has made a big impression on the town’s food and drink scene. Last year, it took home the titles of Best Newcomer and Best Customer Service, in the 2017 Food and Drink Awards. Hannah Grainger, Owner of Bottle and Thyme said: “It feels incredible to win Chesterfield’s Restaurant of the Year. We were so happy to win the two awards

last year and, this year, we are ecstatic to win this – it means so much. We try to use as many local suppliers as we can and always try and make our menu seasonal to change it up; keeping things exciting.” Peter Swallow, Chair of Destination Chesterfield said: “Once again the awards have been a tremendous success and reflection of a thriving sector in Chesterfield. The awards – in terms of nominations, businesses and guests, increase year on year, and 2018 was no exception. They epitomise everything that is great about the Chesterfield hospitality scene – great food, drink and partnerships between both the business community and education sector.” This year, the awards saw the introduction of two new categories - Apprentice of the Year and Apprentice Employer of the Year, recognising the contribution that apprenticeships make to the hospitality industry. Corey Elliott, an apprentice chef at The Lilypad Café & Restaurant was named as the Apprentice of the Year, while Stephenson’s Tea and Coffee House was named as the Apprentice Employer of the Year. Stephenson’s’ owners, Claire and Sam Wood had cause for double celebration on the night after being named as the Café/Tea Room of the Year. Chatsworth Road-based Junction Bar was also a double winner on the night scooping the awards for Pub/Bar of the Year and Best Customer Service. More than 250 people attended what has become the biggest night of the year for Chesterfield’s food and drink

community. Held in association with The Chesterfield College Group, the awards are also a hands-on learning experience for the College’s hospitality students, who prepared and served a two-course menu at the event. Julie Richards, Principal and Chief Executive of The Chesterfield College Group said: “I am delighted that the role of apprenticeships in the industry was celebrated for the first time this year, alongside the achievements of the Young Chef of the Year finalists. “We are training the next generation of catering and hospitality experts both in our classrooms and working with employers through apprenticeships, so it is fantastic to be able to inspire them by helping to showcase successful businesses in the sector. “I am very proud of our catering and hospitality staff and students who have worked hard to prepare and serve an amazing meal for guests, which highlights the quality of their work and their professional approach.” Lesley Waters added: “Having worked in education myself as a former Head Tutor of Leith’s School of Food & Wine and now owning my own cookery school, it is very exciting to see Chesterfield College and its budding chefs of the future so actively involved with the town’s foremost food and drink event.” For more information about the Chesterfield Food and Drink awards, please visit https://www.chesterfield.co.uk/foodanddrinkawards/

Collective BIDs group announced to champion West CheshireFive Business Improvement Districts (BIDs) in the borough have joined forces to promote their businesses and initiatives and to help attract inward investment.

The West Cheshire BID group is made up of CH1ChesterBID, Northwich BID, Gadbrook Park BID, Winsford Industrial Estate BID and West Chester Commercial BID, and has been established to champion these projects currently operating within West Cheshire.

Combined, they represent nearly 1200 businesses, making them amongst the largest business collectives in the borough. In addition, BID member businesses employ tens of thousands from the local area and contribute hundreds of millions of pounds in business rates and taxes to the local economy.

West Cheshire BID Group members are responsible for hundreds of projects and initiatives that improve their respective areas for the benefit of businesses, residents and visitors. Collectively they will invest more than £7 million of private sector led investment over their

BID terms.

By working together, the five BIDs will not only be able to share information and methods of best practice, but will also try to help members reduce costs and save money. A collaborative approach will enable the BIDs to explore further funding opportunities which will be vital in trying to secure inward investment.

Another key objective of the group is to raise the profile and influence of the businesses West Cheshire BIDs represent at a local, regional and national level.

Northwich BID Manager Jane Hough has said of the group’s formation: “This is a positive and exciting partnership which will not only benefit each BID area within West Cheshire but the businesses they represent too.

“Activities, initiatives and events can be honed by discussing best practices, and by working together we stand a better chance of championing West Cheshire and raising awareness of the brilliant businesses and professionals that do amazing work in the region every day.”

CH1ChesterBID Manager Carl Critchlow believes the creation of the West Cheshire BID group can only benefit the area and what each BID is trying to achieve.

“While each BID area has its own unique requirements we all share the same goal, to support our businesses and help them to thrive and grow. Each of the BIDs within this new group will bring unique expertise, knowledge and ideas that can be shared and implemented to benefit and enhance what they’re delivering.

“The West Cheshire area has masses of potential and it is clear BIDs will play a key role in the region’s future success is a thriving environment and I’ve experienced first-hand the amazing work the BID projects in this area are doing. I’m sure we will all go from strength to strength as a result of this new partnership and we’re looking forward to working together with partners and stakeholders to support our businesses and promote everything West Cheshire.”

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Revive & Thrive Place Management Recruitment Service is aimed specifically at regeneration, economic development, place management and Business Improvement District professionals.Revive & Thrive’s Place Management Recruitment Service network reaches around 30,000 contacts with an interest in Retail and/or Place Management. We also receive enquiries from regeneration professionals looking for work or contract opportunities as well as Business Improvement Districts and Councils looking for new recruits.Our daily interactions with our members and other contacts mean that we can offer a powerful, focused and specialised recruitment service that will help you find the right professional for your BID, Partnership, Council or Town Team.See www.reviveandthrive.co.uk/current-employment-opportunities/

Benefits to Revive & Thrive Place Management Recruitment Service

Try out our supercharged Place Management Recruitment Service

include – • A unique specialism in Town and

City Centres and a service run by experienced Town Centre Managers and BID Practitioners

• Minimum one full page advert in monthly Place Magazine

• Marketing reach of over 30,000 people with an interest in place management and Business Improvement Districts

• Minimum two emails to around 5,000 relevant contacts per month all of which will include your appeal for candidates.

• One recruitment specific mailout per month

• Advert on www.reviveandthrive.co.uk for as long as required to secure the right candidate

• Vetting and shortlisting service available (enquire for costs not included in any offer)

All for only – Revive & Thrive Members – £165 + vatNon Members – £235 + vat

Revive & Thrive are also inviting professionals looking for a new position or new contract to submit CVs for Revive & Thrive to hold on record for new opportunities. This service will ensure that you are at the front of the queue and are signposted to relevant inbound calls looking for suitable candidates. Additionally, Revive & Thrive will promote 500 words and a downloadable CV about the professional through the website. Place Magazine, 30,000 contact reach and regular mail outs.

Revive & Thrive Members – £35.00 inc vatNon Members – £65.00 inc vat

To find out more or to submit an advert email recruitment@reviveandthrive.co.uk or call 03330 124285

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PLACE FOR TOWNS AND CITIES

Membership 2019

The only UK nationwide membership organisation for BIDs and all places. Our distinct memberships you will have free and easy access to all Revive & Thrive events and competitions and information and advice on policy, we are your one stop place shop.

Benefitsinclude:FREE entry to all our events, campaigns and conferences

• National and regional networking events covering issues and policy affecting your place

• A single voice to lobby for positive change nationally• Unlimited access to Revive & Thrive’s Non-Exectutive Board, steering Group,

Regional Advisors and Expert Panel• Exclusive member only updates• Promote your place and BID by writing free articles for monthly Place magazine• Updates on the latest technologies and solutions for places• Discounts and special offers from our Place Solution Members• Place Magazine: Up to 50% discounts on advertising in Place Magazine• Recruitment Service: Target your advert specifically at experienced place

management and Business Improvement District professionals• You will benefit from unlimited access to Revive & Thrive Advisory Service

PricesPlace Magazine Subscription Plus – Free

Place Revive & Thrive Membership – £295 + vat per annum

Revive & Thrive Associate Membership – £135 + vat per annum

Business Group membership – £495 per annum

Sponsorship (previously Corporate Advocate) – £295 per month or £3000 per annum

To meet demand and upon request, we have added a new tier of membership for places with a population of less than 15,000. Smaller Places Membership is ony £175+vatandalsooffersfreeaccesstoevents.

Visit www.reviveandthrive.co.uk for more information

JOINTODAY

www.reviveandthrive.co.uk

Ormskirk is shining a lot brighter this Christmas thanks to West Lancashire Borough Council winningOrmskirk is shining a lot brighter this Christmas thanks to West Lancashire Borough Council winning £10,000 worth of Christmas lights in July at the Annual Blachere Illuminations Christmas Lights Competition, held by Revive & Thrive Magazine.

On Sunday 25th November, huge crowds flocked to Ormskirk’s Christmas Gingerbread Market and Light Switch On, to enjoy a day of jam-packed activities and entertainment.

The Gingerbread theme was prominent throughout the event with a fabulous ice sculpture carving from Glacial Art, which was one of the main highlights of the day, traditional Ormskirk gingerbread decorating run by Ormskirk’s Mr Thompson’s Bakery and themed story

workshop run by Magical Story Jars. Much-loved children’s entertainer Mr Stix provided children’s entertainment throughout and Edge Hill University’s circus performers provided a circus skills workshops for all.

Visitors enjoyed browsing the fabulous stalls selling gingerbread-themed products, delicious food and gifts, not to mention the numerous wonderful independent shops discovered on a Gingerbread Trail around the town.

Ormskirk’s unique Chapel Gallery also featured some great activities and craft stalls alongside caricatures taken away on the day.

The main stage located in front of the Ormskirk’s historic clock tower included

performances by a local dance school and ‘Ormskirk Rock Choir’ who wowed the crowds with their favourite well known songs.

Tom Jones tribute act Tony Scarth, a former Stars In Your Eyes contestant sang his heart out in the lead up to unveiling the Christmas Lights at 5pm with the countdown to the ‘Switch-On’ conducted by West Lancashire’s very own Town Crier, Don Evans.

All in all it was a fantastic day & night, with Ormskirk’s biggest and most attended Christmas event ever! We are delighted to have taken part in Revive & Thrive Magazine’s competition and wish all 2019 entrees the very best of luck.

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REVIVE & THRIVE’S

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PLACE FOR TOWNS AND CITIES

Revive & Thrive BCRP Conference and Training

Day>>Thursday 16th May 2019

Mansfield Central Library, The Auditorium, Four Seasons Centre,

W Gate, Mansfield NG18 1NH

Package:• Runabreakoutworkshop

• Preferentialexhibitionspace• Promotionalbrandingonleaduptoevent

• FrontPagebanneronPlaceMagazineleadinguptotheevent• Extra4pageadsinPlaceMagazine

• Thequickeryouconfirmsponsorshipthesoonerwepromoteyourbrand

ALL THIS FOR £1,200 (+ VAT)

**** SPECIAL OFFER ****IF YOU PAY BEFORE 31st JANUARY YOU CAN TAKE

ADVANTAGE OF A 20% DISCOUNT, REDUCING THE ABOVE PACKAGE TO JUST £960! (+ VAT)

Gold Sponsorship

As we pass ten years of BIDs in Scotland it is fitting that Enterprising Bathgate, the very first BID in Scotland should recently have held its renewal ballot, achieving a successful renewal on the 23 August 2018.

This was Enterprising Bathgate’s third ballot, with a turnout of over 40% and 85.12% of the electorate voting in favour of a further term of five years.

Enterprising Bathgate was of course one of the original Pathfinder BIDs established by the Scottish Government in 2006, the others being Falkirk, then a town centre management company, Edinburgh, a city centre management company, Inverness, again a city centre management company, Glasgow, led by the Glasgow Chamber of Commerce and Clackmannanshire which was a proposed 10 business park BID.

A Short History of BIDs in ScotlandIn many ways each of the Pathfinders was a first,

Inverness was the first BID to involve property owners and occupiers anywhere in the UK, the Scottish legislation allows for the inclusion of property owners and landlords.

Clackmannanshire, the first business park BID to involve 10 business parks and the first in the UK to include both property owners and occupiers.

Falkirk, the first town centre management company to convert to a BID.

Edinburgh the first city centre management company to convert to a BID and the first BID in the capital city.Only Glasgow, The Style Mile BID was unsuccessful, but there were reasons.Each of the successful BIDs completed

their ballots in early 2008, but Glasgow needed to wait until November 2008, after the City of Glasgow Council had successfully secured their bid for the Commonwealth Games.

By October 2008 we had already seen Northern Rock collapse (September 2007) but no one foresaw what was to come in 2008. In September 2008 Lehman Brothers collapsed and the full blown banking crisis was impacting the global economies.

The Glasgow ballot was close though, with only 5 more ballots cast against the proposal than for the proposal.

Part Two - leading the way and the turning point.

Ian Davison-Porter

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Businesses of Chippenham and the nearby area are starting to jostle for place as entries are now open for the Chippenham Business Awards 2019. Chippenham BID and Awdry, Bailey and Douglas are inviting entries from businesses within 5 miles of SN15 3HU across a range of categories at the increasingly prestigious local awards ceremony.

The Chippenham Business Awards is entering its 3rd year in its current format, and for the first time, every sponsorship package has been snapped up by a range of local businesses.

Chippenham BID Manager Kathryn Crosweller said, “The number of sponsors signed up for the 2019 Business Awards reflects the growing reputation of this event. We are looking forward to the most challenging year of entries yet, with businesses of all sizes and from all industries invited to vie for the winning entry.”

The award categories are:• Independent Business of the Year,

sponsored by Strakers Estate Agents• Small Business of the Year,

sponsored by 24-7 Staffing• Best Place to Work Award,

Chippenham Business Awards 2019sponsored by Nettl

• Hotel, Restaurant or Café of the Year, sponsored by Hughes and Hughes Estate Agents

• Charitable Business of the Year, sponsored by Avagio IT

• Green Award, sponsored by Good Energy

• Customer Service Award, sponsored by HPH Ltd.

• Apprentice of the Year, sponsored by Wiltshire College

• Lifetime Achievement Award, sponsored by Chippenham Chamber of Commerce and Inspire

• Chippenham Business of the Year – the winners’ winner sponsored by Awdry, Bailey and Douglas

Entry is made through the dedicated Chippenham Business Awards website, where a description of each category can also be found, and it is free to enter. Businesses are able to enter as many categories as apply to their business, and the organisers suggest giving clear and concise examples to support application. As the entry form is an online form and progress can’t be saved, those applying can copy and paste the questions into a word processing application, so they can work on their entry at their leisure.

Tom Paget of Awdry, Bailey and Douglas said, “We know that Chippenham is a great place to do business and every year we are impressed by the applications received for these awards, but this year we would like to see even more. If you’ve not entered before, now is the time! If you have a great business with fantastic people, don’t be afraid to shout about it! This is a brilliant way to promote your business and to be recognised for what you do. There is nothing to lose by entering, so go to the website and start your application now!”

Entering the Chippenham Business Awards is not only a chance to reflect on the progress a business has made, but the entry itself often gives businesses ideas for marketing their company or products. Previous applicants have said that they asked their customers for feedback to help them fill in their entry and this led to motivating and rewarding responses.

The deadline for entry is 14th December 2018. To find out more about the Chippenham Business Awards 2019 or to apply, please visit www.chippenhambusinessawards.co.uk

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Welcoming a new associate consultant Ben Stephenson to the team, bringing big city experience to Places of all sizes.

Ben Stephenson is an associate consultant with Revive and Thrive, delivering programmes including those

relating to the specialisms below.

BID development

Business Improvement Districts are a key element of the future for towns and cities. Ben has experience developing BIDs from conception to ballot, engaging business communities and local authorities to support proposals. As former Chief Executive at the WeAreWaterloo BID and key proponent in the development of the South Bank BID, Ben has led on complex projects in the capital including delivery of co-working space, capital schemes, large events including delivery of South Bank projects for the 2012 Olympics, and economic and policy development work. He is available to assist and advise BIDs and town centres whatever stage they are at in their development.

Community engagement and neighbourhood planning

Development is necessary to keep neighbourhoods vibrant, and all those involved know that early conversations

with stakeholders are a key component to success. Working with councils, developers, BIDS and community groups, Ben can help develop neighbourhood visions and plans, providing engaging events and feedback sessions to get to the bottom of how things should change. As former secretary for the South Bank and Waterloo Neighbourhood Forum, and author of the plan, Ben is well versed in the procedure of neighbourhood planning, and understands how to use the powers it provides to help towns and cities.

Street markets and animation

Markets provide a real opportunity to differentiate town centres from regional competitors, but too often they are stuck in the past. Ben is able to advise those looking to develop their market to meet the demands of the 21st century consumer, reinventing them with modern, efficient administration, a new management culture, the right commodity mix and a great customer experience. Get in touch with Revive and Thrive today to discuss your needs.

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Welcoming Ben Stephenson

We are incredibly proud to announce that in the last month, Revive & Thrive, has been awarded contracts to carry out feasibility studies and potential subsequent BID developments in three areas of Wales: Newtown and Brecon in Powys and the Rassau and Tafarnaubach Industrial Estates in Blaenau Gwent.

The Revive & Thrive team are really looking forward to working with businesses across all three areas over the coming months as they assess the feasibility of the BIDs and then take them through to ballot next autumn. They are excited to see the improvements that BIDs can bring to the towns in Newtown and Brecon and to the industrial areas of Ebbw Vale.

On behalf of the Brecon BID project, Iain McIntosh, local businessman and member of Brecon Chamber of Trade

& Tourism, said “I’m very pleased that Revive & Thrive has been chosen to help deliver a Business Improvement District (BID) scheme to Brecon. A lot of work will be carried out over the coming months informing businesses in both areas about the benefits that BIDs can bring. BID schemes have been around for a few decades in other countries, more recently they have been introduced to dozens of other towns across the UK, helping businesses and local authorities work together to regenerate town centres, increase tourism and improve business sustainability. As a local businessman and member of Brecon Chamber of Trade & Tourism I look forward to working hard with Revive & Thrive and I’m sure all businesses in Brecon will take this opportunity to improve the town we all love.”

Matt Powell, Revive & Thrive Director

and project lead for these two BID developments, added “over the last five years, Revive & Thrive has developed and worked with many BIDs and we are thrilled to have secured these contracts to work on three distinct BID projects across Wales. All three areas will benefit over the next year and beyond from the team’s experience of working nationwide and of the promotion that they will receive via our magazine, social media reach and our regional and national events.”

The feasibility studies are already getting underway and the team will be hosting meetings and visiting businesses over the next few months in all of the proposed BID areas to discuss the BIDs and how they can help them both individually and as part of the communities that they trade in.

Revive & Thrive’s Welsh BIDs

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Quantifying kindness, public engagement and place presents data from the first ever quantitative survey on kindness and contributes to the Carnegie UK Trust’s existing research and policy development on towns. Findings reveal that two in five people in the UK self-identify as living in a town and that there are significant differences in experiences of kindness according to the places we live in, with people in rural

areas more likely to perceive kindness in their community than town- and city-dwellers.

The research, which was carried out by Ipsos MORI on behalf of the Trust, is based on a survey of approximately 1,000 people in each of the five legislative jurisdictions in the UK and Ireland. It also provides insight into people’s experiences of kindness in

Quantifying Kindnesspublic services, their sense of control over public services, and how they perceive and act upon various methods of public engagement.

Jennifer Wallace and Ben Thurman

LoyalFree, a multi award winning loyalty app, is encouraging the general public to shop local this Christmas, by offering a huge array of rewards and deals when they decide to purchase from businesses within their local area. The key message is ‘save money when you shop local.’

Many talk of technology taking sales away from the high street but LoyalFree believe technology, if used correctly, serves to improve the high street experience and increase spend in the local area. And the evidence is pouring in.

The mobile app, founded in 2016, is now operational in 13 vibrant towns and cities across the UK, including coverage in Scotland, The Lake District and London to name a few. The explosive growth of LoyalFree means that the platform now showcases over 700 UK businesses of varying sizes and boasts over 900 offers and loyalty schemes, which are available to the general public free of charge as encouragement to support the local high

street in somewhat difficult times.

Sophie Hainsworth, Co-Founder, commented ‘As soon as people open the LoyalFree app they see deals and events which are closest to their current location, enticing them to spend money and time in their local town or city - or indeed the one they are visiting at that time. It’s key this information is displayed in a simple and attractive way to get the buy-in of the customer.’

Jason Nesbitt, Co-Founder, adds ‘Partnering with BIDs across the UK has created a strategic marketing effort for the local businesses, who can now become digitally friendly to their customers through the app, with minimum effort and time needing to be taken away from their day to day running of their business. It is really important to us to create a solution which reduces admin, rather than adding to it, as for many businesses spare time to concentrate on digital marketing is sparse.’

Business profiles on the app lead with an offer or loyalty scheme but also display an array of other useful information which customers look for when deciding to spend, such as opening times, pictures, directions and customer reviews. With the additions of events listings and a ‘local guide’ naming key attractions and information, the app is designed to cater to all a customer needs to know about their local area to make the most of it.

Lisa Brown, Love Loughborough BID Manager comments on her partnership with the app by stating: ‘We have seen a dramatic increase of 14.15% in footfall at our farmers market thanks to LoyalFree…The businesses and customers both love it…it has been more successful than we ever imagined!’

So what better time is there to support your local high street than Christmas? Download the app to see offers yule love…

LoyalFree App Urges Customers to Shop Local this Christmas

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PLACE FOR TOWNS AND CITIES

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REVIVE & THRIVE’S

www.madeyoulookmadeyoustare.co.uk

Helping your high street to shine!

www.madeyoulookmadeyoustare.co.uk

Please could you add the link to my website

For individuals or groups – we come to you!

Let us show you the basic rules of Window Display

Working closely with Chelmsford City Council & two private shopping centre management companies, One Chelmsford BID have created a really exciting Christmas Lights scheme for the city.

Michael Wray, BID Manager, says ‘It is a really exciting time for Chelmsford, as the light scheme this year reaches that next level. Visitors to the city centre will be able to walk around with colour changing displays twinkling and cascading above them. It will be impossible for the whole family not to get caught up in the magic of Christmas with the fantastic festivities we have in store.’

Christmas Lights Scheme in ChelmsfordThe #chelmsfordbauble has been installed right in the heart of the city and adults and children alike have all been swarming to the illumination for photos and selfies!

This fantastic display has brought the city to life at just the right time, as a huge marketing campaign organised by the BID has just been launched across Essex by way of radio, roadside advertising, train stations, press & even a luxury glossy magazine. ‘We have invested a lot of time and money on a campaign that Chelmsford can really be proud of. We worked with local creative marketing agency We Are Fred to come up with a

concept totally unique to Chelmsford, something which has never been done before in the city’ explains Michael.

CM1stmas…the festive season has a new postcode!

So if you are thinking of your Christmas shopping this December, consider Chelmsford – the new capital of Christmas!

Please follow us on social media @CM1stmas across Facebook, Instagram & Twitter to keep up to date with all things Christmas-sy in Chelmsford.

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PLACE FOR TOWNS AND CITIES

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Introducing the

Reviving & Thriving Market Towns Conference 2019

13th and 14th March 2019

to be held at the stunning

Imperial War Museum North, Manchester

For more information & tickets click here

Come along to this fantastic event hosted at the home of, the BBC, Coronation Street, ITV, The Lowry Outlet. Spend your free time, with a tour around Coronation Street, or a

shopping trip to the Lowry outlet.

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of the

Reviving & Thriving Market Towns Conference 2019>>

13th and 14th March 2019Imperial War Museum North, Manchester

Package includes:• Hostaworkshop–Thiswillguaranteeyoucanmeetwiththeright

• clients for your business needs. • Exhibitionspace–Networkwithotherbusinessesandpotential

• customers who are all working in the same marketplace• Promotionalbrandingonleaduptoevent

• FrontPagebanneronPlaceMagazineleadinguptotheevent-• PlaceMagazinehasareachover30,000readers!

• Extra4pageadsinPlaceMagazine• Quickersponsorshipconfirmedmorepublicity

ALL THIS FOR £800(+ VAT)

Please contact claire@reviveandthrive.co.uk or call 07487 512874

Silver Sponsorship Package

of the

Reviving & Thriving Market Towns Conference 2019>>

13th and 14th March 2019Imperial War Museum North, Manchester

Package includes:• Speakingslotonmainstage

• Runabreakoutworkshop• Preferentialexhibitionspace

• Promotionalbrandingonleaduptoevent• Welcomegueststoeveningevent,extranetworkingtime

• FrontPagebanneronPlaceMagazineleadinguptotheevent• Extra4pageadsinPlaceMagazine

• Thequickeryouconfirmsponsorshipthesoonerwepromoteyourbrand

ALL THIS FOR £1,200 (+ VAT)

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PLACE FOR TOWNS AND CITIES

Please contact claire@reviveandthrive.co.uk or call 07487 512874

Gold Sponsorship Package

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REVIVE & THRIVE’S

As BID managers, town and city centre managers, the focus of work can often seem geared towards businesses and strengthening our local economies. But we need to see these roles as important for the social as well as economic sustainability they can lead. We need to recognise and communicate much more about the social value of many businesses to our communities as well. Without raising the profile of the social roles businesses play in our places, we may underinvest, meaning that social problems will await us and will be more likely to cost more in the long term.

Picture the scene...

There is a lady in her mid-70s, her family have moved away. She lives in a small market town and has done all her life. Just 2 years ago, she enjoyed popping into her local bakers and butchers every day and stopping off for a cup of tea at a local café. Just two years later and her town has lost the bakers and the butcher has retired and just sold the premises.

The shops that have been replaced are one beauty shop, two hairdressers, two gin bars and a wine bar and the weekly market has simply disappeared. She feels dislocated from a place she

Are we in danger of long term social problems…?has known for decades. She goes out less and gets her shopping from a large supermarket. She doesn’t feel like she belongs here anymore. She knows her lack of social interaction is making her sad. Her doctor has seen a rapid deterioration and knows that loss and loneliness is affecting her mental health.

Her lack of mobility is also affecting her physical wellbeing. In a very short time, she will need more social care and the council will need to support her with carers. Her case is not an isolated one and with an increasing ageing population, we need to look at the role of place in helping address the issues.

The office of national statistics uses the Old Age Dependency Ratio (OADR) which shows 285 in every 1000 are aged over 65. The impact on social care needs is clear to see. But the longer we stay healthy in mind and body, the less soon we are likely to need support. Place plays a vital part in the mix and keeping a healthy high street can support a healthier community. It is why I founded ShopAppy with a vision to support better places to live, visit and work.

It’s not only older people who suffer when shops and businesses close. BIRA

acknowledges in its top ten reasons to shop local that long lasting friendships are made with shopkeepers. I see it in the conversations between local retailers and local families when I shop local. Local groups also find it difficult to continue when businesses close. Local shops, cafes and craft businesses are often the hub of local events and gatherings, from pottery, scrap-booking, floristry, books and more. Local businesses also tend to support local activities in other ways providing finance, shelf space, local giving schemes or prizes. The ACS report states that 81% of local convenience shops engaged in some form of community activity in the last year. If local shops are not supported to thrive, community groups struggle and either close or look to local authorities to help. If local councils can support the businesses to thrive, then these all-important and often ignored services can continue to help communities to connect and most importantly they can grow.

It isn’t just the community and social role businesses play in community, mental health and wellbeing that is important. It is also the sense of entrepreneurship and opportunity that reduces when a town centre begins to

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PLACE FOR TOWNS AND CITIESlose heart.

Here’s another example you may recognise…

A young man who lives in a pretty big market town nearby. He has always loved design - particularly creating and upcycling new products. His family has always said he had an eye for design. He has finished college and has always wanted to set up a shop in his local area and to expand from there. Problem is that the rents are high, and his high street has a lot of To Let signs on it. Rather than stay where he is, he has decided there is no future in physical retail. He heads to the city and works for a large online retailer marketing products instead.

He will likely never return to his home town and will eventually once settled decide that starting a new business is just too much of a risk. Had he chosen to set up in his town, with his design and marketing flair, he would have done well. He would likely have employed at least two assistants in his own business, gone into franchising and helped many other local businesses by buying from local suppliers.

According to a recent report by the RSA, retailers in the UK employ over 3 million people and retailers are “particularly grounded locally: they rely on local populations for customers and

staff”. Spending locally has been found to provide a significant contribution to local economies – some 63p in every £1 according to the FSB. Healthy communities are working communities in my book.

City-centred living and working has a negative impact on secondary towns and reduces the diversity of employment opportunities. Once a town experiences a loss of attractions and enterprise, other services suffer too. In one district, a National Health Service struggles to recruit, as staff don’t want to live and work in an area where there appears to be “nothing going on”. As well as bearing the financial burden of unemployment, local authorities may similarly fail to recruit in places which appear unattractive. Lack of skilled labour means reducing investment and the decline accelerates fast.

It isn’t only the lack of employment that presents a problem. Once decline sets in and local authorities cannot support their communities, there is often an associated rise in anti-social behaviour, crime and poverty. Once again the cost to communities as well as the public purse accelerates.

It’s a bleak picture, but one that we will all recognise. Yet in spite of this, there is little to no investment in retail from local authorities. Cash-strapped local authorities are struggling to meet their

short-term obligations let alone the long-term needs.

Problem is they are cutting back on the very supporting mechanisms that could help them long term. Councils have cut salaried town centre managers, there is little training support for new high street businesses or existing ones. Most funding schemes prioritise tech, health, manufacturing over B2C enterprises like retail.

The economic loss to places is one thing, but it is the social loss to our communities that will have the far-reaching consequences. It is time to start addressing them now. These complex problems need collaboration and big picture thinking. Our businesses and our places need infrastructure to be maintained and to grow. It can seem like we are operating in a hostile environment for retail but without investment in infrastructure, the future looks a whole lot more hostile longer term.

*ShopAppy is helping to support towns by mixing clicks and mortar, enabling businesses to showcase what they offer and to sell their services together to the customers most likely to use them in person. Our theory is that if we can build sustainable customer bases for businesses, we can help create sustainable futures for our places.

Around 100 Swansea City Centre businesses have signed up to a fantastic Golden Ticket competition this year, giving shoppers the chance to ‘win Christmas’, while encouraging people to shop locally. Swansea Bid (Business Improvement District) is behind the Golden Ticket competition, via its Big Heart of Swansea brand, which is offering a massive £500 worth of prizes for one lucky winner. Tickets are available in up to 100 Swansea City Centre shops and outlets – from big retailers like Ann Summers, New Look, Top Shop, Marks & Spencer and Top Man, to much loved small businesses like Madame Foner, Lee Mills, Boosh Salon and NV-Us. To be in with a chance of winning, visitors to the City Centre simply have to make a purchase at one of the

Shopping Locally Is The Golden Ticket to Christmas Cheer in Swansea City Centre

participating City Centre business and fill in their details on the back of one of the Golden Tickets to be found in store before the closing date of December 20. Amelia Rudman, Projects Manager with Swansea BID, said: “We are very pleased to bring the Golden Ticket competition back to Swansea City Centre this year. As you can imagine, it is one of our most popular events of the year, since the prize is such an attractive one. More importantly though, The competition is a great way of reminding shoppers how lucky we are to have so many unique business offering great service, quality goods and a lovely shopping experience, here in the heart of Swansea City Centre. “These are challenging times for high streets across the UK and it is vital that we do all we can to support hard-working businesses and to help them

survive and thrive. Shopping locally for your Christmas goods is a great way of doing this, whether you want to pick up a new party look or gift from Spencer Morgan, Blue Banana, or Mint Clothing, or refresh your style at Fresh Look Salon, Celly’s or Figaro’s. One of Swansea’s real strengths is that we have both the larger chains offering great goods, alongside hidden gems, to be found in places like High Street Arcade, Picton Arcade and Shopper’s Walk, and I would encourage shoppers who haven’t visited those spots for a while to do so – they are crammed full of real festive finds at this time of the year.” Full details of the Golden Ticket competition can be found here: https://www.bigheartofswansea.co.uk/blog/2955/

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Tenbury Wells, referred to as ‘The Town in The Orchard’ by Queen Victoria, is an ancient Market Town in North Worcestershire. Its Town Centre area is a conservation area and has a unique selection of independent shops and businesses where friendly personal service is provided.

Queen Victoria refers to the area where apple trees grow in abundance and where mistletoe is a by- product, and at Christmas how many of us have enjoyed a kiss under the mistletoe?

The annual Holly and Mistletoes sales are held in the grounds of Burford House and Garden. There are regular events held here as well as a point in the gardens being where the 3 Counties of Hereford, Shropshire and Worcester meet.

A stroll along the newly refurbished riverside walk past Temeside House brings you to The Burgage which is a pleasant open space with a children’s play area alongside and joins the main carpark.

Over recent years there have been setbacks for the traders of Tenbury Wells

Tenbury Wells – Open For Businessin the shape of Floods, the closure of Teme Bridge, which is the main entrance into the Town, and more recently the street enhancement scheme following the arrival of a Tesco store. Regardless of the hindrances Tenbury Wells has persevered with a ‘business as normal’ attitude.

There are five key Events dominating the Calendar during the year:Tenbury Music Festival http://www.tenburymusicfestival.co.uk which is relatively new but attracts well known bands to the area and gives a Festival feel to the town’s Burgage

Party in the Park is generally held the day after the Music Festival and is a free event for the Town and organised by West Mercia Police

Tenbury Agricultural Show https://www.tenbury-countryside-show.co.uk/the-show is a well established event held just outside of the town with plenty of parking and which attracts visitors from far and wide with numbers totalling 10,000 plus

Tenbury Applefest https://www.tenburyapplefest.co.uk again becoming

one of the main events in the Town and attracting visitors from far and wide to enjoy a day celebrating the mighty apple in all its forms. With entertainment and demonstrations throughout the day and trade stalls for those who wish to start shopping for Christmas and to purchase craft products

Tenbury Mistletoe Festival incorporating the Holly & Mistletoe sales and the Santa Parade: http://www.tenburymistletoe.org/festival.html there is usually a Druid Ceremony to take the mistletoe to the River Teme and in the morning the Mistletoe Queen is crowned

The area around Tenbury Wells hosts a plethora of businesses, some large and some smaller, who all contribute to the local economy. If businesses do well the town retailers do well, it is, as always, a matter of working together for the greater good.

Tenbury has a History that attracts visitors to the area and a website is being compiled, thanks to the Heritage Lottery Fund, will enable visitors to use the website and download the App to explore the town. This is expected to be completed for Spring 2019

Jackie Mulligan, founder of shop local initiative ShopAppy has won the prestigious 2018 NatWest Great British Entrepreneur of the Year Awards in the Service Industries category. ShopAppy beat off some tough competition with over 3000 businesses entering the awards nationally across a range of categories.

Now in its sixth year, the NatWest Great British Entrepreneur Awards has celebrated some amazing entrepreneurs over the years. Past winners include David Buttress of Just Eat, Julie Deane OBE of The Cambridge Satchel Company and James Watt of BrewDog.

Founder of ShopAppy, Jackie Mulligan said “I am delighted to have won this prestigious award and to have had the opportunity to spread the shop local message still further. ShopAppy is about shaping an alternative future for our high streets, town and city centres that benefits small independent businesses and makes it easier for

customers to shop local and support their local economies. It was great to be recognised for our efforts to change the game and to provide a local alternative for online shoppers and for browsers to see what is available in our towns and city centre districts. We are thinking outside the home delivery box for a better future for our communities”

The new and fast-growing enterprise ShopAppy, which was recently mentioned in a Parliamentary Committee looking at the future of high streets, is fighting hard to help towns and independent businesses at one of the most challenging environments for high street retail in history. ShopAppy recently expanded its operations from Yorkshire into Norfolk and will be launching more towns and city districts in 2019. The site and app enables busy people to browse their local high streets and markets online and either buy items for collection later or book events, appointments and services.

Creator of the GB Entrepreneur Awards, Francesca James, said: “2018 has been a record year for the Great British Entrepreneur Awards in the number of entries we received. But the quality of applications has been above and beyond what we’ve seen in previous years.

“Just getting to the gala final as a finalist is a huge achievement given the competition on show, so to walk away with a trophy in your hand deserves huge congratulations.”

The NatWest Great British Entrepreneur Awards celebrated entrepreneurship across a number of categories at 5 gala finals across the UK, including; Cardiff, Birmingham, Edinburgh, Manchester & London. More information about the awards and the ceremonies can be found here: www.greatbritishentrepreneurawards.com

ShopAppy wins 2018 NatWest Great British Entrepreneur Award

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ShopAppy.comS��� ���a�, ���i��.

As featured on BBC The One Show, ITV and BBC news, ShopAppy is a website and app that provides a shop window so customers can book,order or buy items from all the shops and services in your area. With a convenient click and collect point from one single location after

normal opening hours, it means customers can support local business owners and keep your community thriving. If you think a place-centred digital solution can help your mission, get in touch.

info@shopappy.com

ShopAppy, the digital solution that will get your towns online

and high street bustling.

#shoplocalonline

Revive & Thrive looks after all five stages of a Business Improvement District’s life and focuses on business engagement to ensure that the right BID is developed for your area.

Feasibility – Is a BID right for your area? We help you make the right decision and if necessary suggest alternatives.

Planning – working with your local working group we will make sure that your BID is ready to go live and is future fit

Implementation – Once the ballot closes, the real work begins! There will be much to do before the BID can actually begin

Delivery – For BIDs that have begun operations, Revive & Thrive is here for you, whatever your needs, from interim management to general support and advice.

Renewal – The all important endorsement of your hard work. Revive & Thrive has comprehensive programmefor BID Renewal

Why Choose Revive & Thrive for your Business Improvement District Feasibility Study?

Revive & Thrive‘s Business Improvement District Feasibility Study is back with a new team and bold guarantees ensuring that we are achieving the right results. The new team brings even more experience and a wealth of new clients to give you the satisfaction that considering a Business Improvement District Feasibility Study for your place is in the right hands.

Long-standing place practitioners will probably already be aware of Revive & Thrive Director Matthew Powell and Town Centre Management and Business Improvement District Professional Lucy Ball but might not yet heard of our new Director of Retail and Business Engagement, Sarah Pavlou. Sarah’s experience especially within retail, gives us the confidence that we can offer an unprecedented level of engagement and impact with businesses within our Business Improvement District Feasibility Study.

Download our Business Improvement District Feasibility Study brochure here and read more about our Feasibility Study services on page 22.

BID Development – Planning, Implementation and Delivery

Revive & Thrive can help with all

Business Improvement District Services – 5 stages

elements of BID Development including helping with BID Loan Fund applications.

On these pages we highlight the functions that we include within the planning, implementation and delivery stages.

BID Development

• Database Development • BID Sub-Group Meetings • Identify and Support BID

Champions • Survey • Public Sector Consultations • Business Consultations and

Communication • Identify BID themes • BID Proposal • BID modelling • Identify Primary Local Authority

Contact • Agree Local Authority Processes • Attend Council Meetings • Draw up baseline agreements • Agree balloting procedures • Agree billing arrangements –• Operating Agreements • Agree Milestones • BID development timeline • Agree balloting procedures • Pre-ballot events • Branding • Marketing strategy • Canvassing action plan • Canvassing

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REVIVE & THRIVE’S

BID Implementation

Once the ballot closes, the real work begins! Assuming that the outcome of the BID ballot is positive, there will be much to do before the BID can actually begin, starting with the communication of the ballot result.

Almost immediately, you will need to establish the BID company itself and recruit a Board of Directors. They will need to understand the commitment and differences between being a volunteer on a BID DevelopmentSteering Group and being a Company Director.

Our Recruitment service will be key during your BID Development. Probably the first task for the Board will be to recruit a BID Manager as this person will not only be tasked with delivering the projects within your business plan but will also need to get to grips with how they see the day to day operations of the BID being run.

Prioritising the first year’s tasks, looking at the quick wins and understanding the longer-term strategic needs of the BID and local business community are all vital, even before the BID formally commences.

From a technical and financial perspective, you will need to open a bank account, agree with your local

billing authority as to how and when you will receive your first payments, register the BID for VAT and ensurethat insurance and data protection procedures are in place.

Revive & Thrive is here to help you throughout that process.

BID Delivery

For BIDs that have begun operations, Revive & Thrive has a number of support options, whatever your needs, from interim management to general support and advice.

Using our networks, partners and expertise, we can support your BID by:• Working with you and your Board• Helping you with annual and interim

reports and evaluations• Strengthening your team with our

recruitment service• Advising on how to maximise

income• Writing marketing and other

strategies and helping you to implement them

• Developing your online and social media channels

• Improving your routes to engagement with your levy-paying businesses

• Providing you with a range of HR• Ensuring you are delivering

maximum return on investment for your levy-paying businesses

• Facilitating the delivery of your

projects • Putting your BID in the best

possible position to be successful with its renewal ballot

BID Renewal

Revive & Thrive has a comprehensive programme for BID Renewal which includes the following –

• Evaluation of existing BID performance

• Business survey • Business networking events • Refresh of the BID database• Meetings with public sector and

other key stakeholders• Review local authority processes

and baselines• Review BID modelling• Sector-based workshops • In line with all of the above, and in

conjunction with the BID Board and wider business community draw up a business plan for BID renewal ballot

Revive & Thrive understands that all BIDs have distinct needs, budgets and levels of experience. As such, we will tailor the above elements into a bespoke package to meet clients’ requirements.

Please contact bids@reviveandthrive.co.uk or call 03330 124 285 to discuss any of our BID services.

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Benefits include: • Nationalandregionalnetworkingeventscoveringissuesandpolicyaffecting

your place

• A single voice to lobby for positive change nationally

• Unlimited access to Revive & Thrive’s Non-Executive Board, Steering Group, Regional Advisors and Expert Panel

• Exclusive member only updates

• PromoteyourplaceandBIDbywritingfreearticlesformonthlyPlacemagazine

• Updates on the latest technologies and solutions for places

• DiscountsandspecialoffersfromourPlaceSolutionMembers

• PlaceMagazine:50%discountsonadvertisinginPlaceMagazine

• RecruitmentService:TargetyouradvertspecificallyatexperiencedplacemanagementandBusinessImprovement District professionals

• YouwillbenefitfromunlimitedaccesstoRevive&Thrive

Advisory Service

Place Magazine Subscription Plus – Free

Place Revive & Thrive Membership – £295 + vat per annum

Revive & Thrive Associate Membership – £135 + vat per annum

Business Group membership – £495 per annum

Sponsorship (previously Corporate Advocate) – £295 per month or £3000 per annum

Business Crime Reduction Membership Lite – £125 + vat

Be a part of a national network of place practitioners, BIDs, Councils, businesses and passionate people that facilitates discussion, learning, networking and up to date policy so that you can do your job

Don’t work in isolation. Join Revive & Thrive.

Membership 2019

JoinToday

www.reviveandthrive.co.uk

supported and no longer in isolation.

As a place management professional, business or passionate resident, becoming a member of Revive & Thrive will provide you with regular networking opportunities, monthlyupdatesonpolicyandhowthiswillaffectyourwork.Wewillpromoteyourwork,eventsandprojectsviaourmonthlyPlacemagazine,website and social media. Our new distinct memberships will provide you with free and easy access to all Revive & Thrive events and competitions and information and advice.

Join today, save money and become part of a national network of passionate people who are passionate about the places where we live, work and play.

Keith Jackson

What are you going to do to support businesses in your place?It’s the time of year we all tend to reflect on what’s just happened and plan for what we do differently. So, we thought we would share part of our thinking for an interview schedule we are using to identify the future support businesses may require.

All problems have a degree of impact on business from just plain annoying to ‘business killers’ that threaten the future of the business. Good businesses find solutions to these problems themselves or look to support from outside.

For these businesses there are two types of problems to focus on. These are the problems that stop them getting things done on a day to day basis and the problems that stop them from moving their business forward.

Good businesses have to be really good at problem solving and tend to have solutions for the day to day ‘business killer problems’ quickly (things like cash flow). They then manage those ‘day to day’ problems that have a higher degree of impact with dedicated internal resources or with trusted external expertise. These problems tend to revolve around market competition, regulations and skilled personnel.

The problems that tend to need new solutions are those that are getting in the way of them taking up opportunities that could drive their business forward.

So, for part of our research we are asking our businesses to identify the opportunities that would have the greatest impact on their business. Then we are asking them if they can take advantage of this opportunity without support, if they can that’s great and the business can move forward. If they need support and they can identify where to get it from that is also good and shows that there is a network of support available for that business sector.

What will be concerning is if our businesses interviewed can see an opportunity that they can’t take advantage of because they don’t have either internal systems or external resources to support it. If our place cannot find a solution for these businesses then they will not take advantage of the opportunity they can see. This is not a problem in the short term but if we as a place continue to not offer relevant solutions then eventually our businesses will move to a place that can find these solutions. This is because the problems stopping

businesses taking opportunities in the future eventually become the problems stopping businesses function on a day to day basis. For example, thirty years ago a problem with IT was not a ‘business killer’ now not linking your sales directly with your stock ordering could be.

So, looking back over 2018, what really got in the way of businesses based in your place? Then looking forward to 2019 what could stop them take advantage of those opportunities they see?

Could you have better helped them in 2018 and what are you planning to do to help them in 2019?

We at Thomas Jardine & Co are helping our place answer these questions, are you doing the same for your place?

Keith Jackson Partner in Thomas Jardine & Co Email: Keith@thomasjardineandco.co.uk

Keith JacksonPartner

M:07803 899952T:@thomasjardinecoW:Thomas Jardine & Co

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Northwich blooms at awards ceremonyNorthwich has been celebrating this autumn after the town received four gongs at the 2018 North West in Bloom Awards which took place in Southport on Thursday 1st and Friday 2nd November.

A Silver Gilt was awarded to Northwich in the Business Improvement District (BID) category and Northwich received the same accolade for ‘Best Large Town.’Grozone Community Garden was also recognised by the judges after being named outstanding in the ‘It’s Your Neighbourhood’ section before also being given the RHS Wild About Gardens award for the project’s contribution to gardening for wildlife.

Entries into the BID and Best Large Town categories were co-ordinated by the Northwich BID team with support from partners Northwich Town Council and Cheshire West and Chester Council, while local businesses and the community also helped out on a range of projects.

This included planting initiatives in Vickersway Park and at St Helen’s

Church, and also saw the BID committing additional investment to further hanging and railing baskets throughout Northwich Town Centre.

A number of businesses transformed their window displays and shop frontages too to add colour and vibrancy to the high street, helping ensure the town delivered a diverse and comprehensive entry for the judges to explore when they visited Northwich on Monday 6th August.

The Grozone team were heavily involved throughout the process as well, helping create a wildflower garden in Barons Quay with local schoolchildren from Victoria Road Primary School and consistently delivering a series of workshops and events for their regular attendees.

Northwich BID Manager Jane Hough is delighted with the outcome from the awards ceremony.

“To receive the prestigious Silver Gilt award in two separate categories is testament to the hard work that our

partners, businesses and volunteers put in to help transform Northwich.“I’d like to say thank you to everyone who helped Northwich bloom and it further highlights the brilliant teamwork and community spirit that exists here in the town.”

Jon Hutchinson, Programme Director for Communities at Groundwork Cheshire, Lancashire and Merseyside, helps oversee provision at Grozone Community Garden and was thrilled when he heard the news about the two awards.

“The work Grozone does for the community is vital. We provide opportunities for people to connect, learn and build positive relationships. It is fantastic that the efforts from staff and volunteers at Grozone have been recognised with such prestigious awards.”

“We will continue to try and ensure that Grozone is an oasis for people and wildlife, and awards like this give us more determination to make it even better.”

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Leeds International Festival receives global recognitionLeeds Business Improvement District (LeedsBID) has received international recognition for its work after one of its standout events scooped an award at the 2018 Downtown Achievement Awards in the USA. As part of the 64th Annual Conference and Tradeshow held in Texas, LeedsBID which solely funds LIF, was presented with the Downtown Achievement Award of Excellence for its work related to Leeds International Festival (LIF). Every year, IDA recognises outstanding improvements to city centres by the work of dedicated individuals around the globe through the Downtown Achievement Awards. Excellence awards recognise high achievement in the areas of innovation, representation and sustainability. The Award of Excellence acknowledges an outstanding response to an industry challenge and exceeds the jury criteria. Leeds International Festival 2018 was among 22 qualified entries in the

category of Events and Programming. This category features programs and events that improved the image and vitality of city centres. LIF launched in 2017 to bring a new ambitions and exciting cultural festival to the city, with the inaugural event immediately making an impact, highlighting the international appeal of Leeds’ rich and vibrant portfolio.In 2018 the festival grew further to deliver an unforgettable fortnight of more than 50 events, with 44 speakers over 15 days, which excited, entertained and inspired an overall audience of over 20,000. LIF turns Leeds city centre pink as part of its celebrations of local creativity and international culture while promoting the vitality and appeal of Leeds as a world-class destination. Its eclectic programme combines the talents of international artists with Leeds-base creatives to present everything from live music to tech talks, catwalk shows and photo exhibitions, with world firsts and

original pieces of commissioned work. LeedsBID Chief Executive Andrew Cooper said: “This award is fantastic international recognition for Leeds on a global stage and LeedsBID is highly delighted to have been instrumental in bringing the vision of Leeds International Festival to life and delivering this new showcase event for the city.” “LeedsBID’s project received the IDA Award of Excellence for uniquely implementing best practice in urban place management,” said David Downey, IDA President and CEO. “Leeds International Festival 2018 is a shining example of excellent urban place management, delivering real value to the city and an exemplary response to a community challenge.” Leeds International Festival return to the city in 2019, running from 2nd-12th May. Find out more at www.leedsinternationalfestival.com

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PLACE FOR TOWNS AND CITIES

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REVIVE & THRIVE’S

A new Visit Northwich website has been developed to create a more user friendly experience and to help people discover the best things about the town.

Featuring a completely new layout, design and colour scheme, the website aims to make it easier to learn about latest events, plan days out and read up-to-date news.

Developed by the Northwich Business Improvement District (BID) with support from Cheshire West and Chester Council (CWAC), the site has also been designed to shine a spotlight on the town’s in-depth retail and leisure offering, award-winning heritage attractions and some of the best places to eat and drink.

There are some new additions on the website too including an ‘Inspire Me’ section, designed to give people inspiration and ideas during leisure time such as where to run and cycle and which parks to explore.

It will also comprise a campaigns tab where people can learn about current projects and upcoming events.

These aren’t the only new elements of the Visit Northwich brand though as a new strapline has been introduced. ‘A destination with a difference’ takes into account the uniqueness of Northwich, the thriving independent businesses, the three waterways and proud heritage.

Northwich BID Manager Jane Hough believes the new website will help people make the most of everything that the town has to offer.

“We have developed this new Visit Northwich site so that people from the town and surrounding areas can more easily discover everything that’s on their doorstep, ranging from shopping and leisure to history and heritage.

“After discussions with partners we also wanted to include a section that users could visit to gain inspiration

and be pointed in the right direction. We are blessed in this part of Mid Cheshire with amazing countryside and natural beauty so we wanted to raise awareness of this while also promoting events in Northwich and our wonderful businesses.”

CWAC’s Cabinet Member, Economic Development and Infrastructure Councillor Brian Clarke, has urged people to take a look at the new site.

“This revamped website is the go-to place for anyone who is looking to visit the town. Discover the latest news regarding Barons Quay, find useful information such as car park opening times and locations and take a look at the ‘What’s On’ calendar which features upcoming events from around the town.”

Take a look at the new site today: www.visitnorthwich.co.uk

New Visit Northwich Website Launched to Promote the Town

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PLACE FOR TOWNS AND CITIES

Revive & Thrive 2019 event calendar

Revive & Thrive Annual Conference 13th & 14th March 2019 – Tickets on sale here

Revive & Thrive BCRP Conference and Training Day - Thursday 16th May 2019 - Tickets on sale here

Fleet – 2019

Newbury – 2019

Worthing – 2019

Wimborne - 2019

Lancaster - 2019

Gravesham - 2019

We need you! Become a Regional AdvisorRepresent your Place by becoming a Regional Advisor with Revive & Thrive

We are looking for experienced and passionate people to become Revive & Thrive Regional Advisors. This role will ensure that towns and cities in your area of the UK are represented as part of the Revive & Thrive family.

In addition to supporting and working alongside the Revive & Thrive team, you will be encouraged and helped to engage with towns and cities in your area to understand the issues and opportunities facing them.

If you become a Regional Advisor, you will be offered secretariat support to run

best practice and information sharing meetings for places in your area which will create a networking opportunity for those working in place management that might feel like they are working in isolation.

Regional Advisors will be motivated by a desire to support and improve town/city centres and high streets - whilst this is a largely a voluntary role, numerous opportunities to enhance your CV, create new contracts and business opportunities and if relevant jointly tender with Revive & Thrive will emerge. There are direct and immediate income

opportunities for Regional Advisors and these can be discussed in an informal phone discussion.

It is expected that our Regional Advisors will be individuals, but organisations related to place management would be encouraged to get in touch as well.

So why not join us and see how this opportunity will benefit you both personally and professionally?To find out more please email mark@reviveandthrive.co.uk, call 07590 005692

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REVIVE & THRIVE’S

Rebrand our Place with your Place Own your very own Place Magazine to inspire your residents and businesses whilst sharing all the activities that you are delivering locally.

We are offering town, cities and communities the opportunity to have their own edition of Place Magazine full of your content and branding and as many stories as you want about what is going on in your place.

Be a guest editor. You can write the introduction and choose the stories that will promote and support your work locally.

We will enable you to have a quality publication built with you and around your needs with very little effort or cost but with huge effect.

Contact Mark Barnes on 03330 124285 or email mark@reviveandthrive.co.uk if you want more information.

Put your Business in the right PlaceNow we can help you to put your business in front of more potential clients by rebranding Place Magazine with your corporate branding.

Fill our Place Magazine with all the details about your business and as much promotion as you want to include.

Be a guest editor and speak freely about the news that is important to your business.

Our content will offer more reasons for your clients to read through the whole magazine exposing your products and services to many more eyeballs than a corporate publication of your own.

As per the offer above, using a successful template and existing resource will enable you to have a quality publication built with you and around your needs with very little effort and very little cost and with huge effect.

So make our Place your Place and share your corporate message all around the UK.

Contact Mark Barnes on 03330 124285 or email mark@reviveandthrive.co.uk if you want more information.

IfyoulikeourPlaceMagazineyoucannowinspireyourcustomers,retailersandresidents with local stories and also inspirational articles from around the UK with yourownbrandedPlaceMagazine?

All of Revive & Thrive membership subscriptions help to fund Revive & Thrive’s activities including the valuable yearly challenges, the Talking Towns Events and Annual Conference, Place Magazine and promotion of the Expert Panel. We are very grateful for the ongoing and fast growing support of the

membership.

However, our Corporate Advocates take support to the next level. Their sponsorship and support enables us to keep our charges low or free across

every service that we offer.

Our Corporate Advocates ensure that support and solutions are available to communities and places of all sizes whatever opportunities and challenge they

are experiencing and whatever budget they possess.

Thank you for your support and we are proud to introduce our current Advocates and Sponsors.

Presenting Revive & Thrive’s Corporate

Advocates

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PLACE FOR TOWNS AND CITIES

Revive & Thrive Business Crime Reduction Services are pleased to be an assessing body of the new National Standards for Business

Crime Reduction Initiatives accredited by Secure By Design.

The importance of standards is gaining momentum and has received significantendorsementsfromtheNationalBusinessCrimeCentre,

the National Business Crime Solution, and major businesses.

Demonstrating to your members; local authorities; and police, that you are operating a compliant; effective; and sustainable schemewill become essential in ensuring their continued support and

participation in your work.

Contact us to discuss the accreditation process and how we can support you every step of the way towards attaining this vital

recognition for your BID/ BCRP or Watch Schemes.

Memberships 2016

Revive & Thrive BCRP Conference and Training

Day>>Thursday 16th May 2019

Mansfield Central Library, The Auditorium, Four Seasons Centre,

W Gate, Mansfield NG18 1NH

Package:• Runabreakoutworkshop

• Preferentialexhibitionspace• Promotionalbrandingonleaduptoevent

• FrontPagebanneronPlaceMagazineleadinguptotheevent• Extra4pageadsinPlaceMagazine

• Thequickeryouconfirmsponsorshipthesoonerwepromoteyourbrand

ALL THIS FOR £1,200 (+ VAT)

**** SPECIAL OFFER ****IF YOU PAY BEFORE 31st JANUARY YOU CAN TAKE

ADVANTAGE OF A 20% DISCOUNT, REDUCING THE ABOVE PACKAGE TO JUST £960! (+ VAT)

Gold Sponsorship

Business Crime Reduction Partnerships For many of us working in place management, our focus is on creating dynamic events; eye catching marketing; and public realm enhancements. Rarely do we consider safety and security, yet this is perhaps the most fundamental element of all.

This is because we can have the most wonderful event, marketing and public realm imaginable but if communities do not feel safe or secure, they will not engage with your offering.

This critical element has been the bedrock of my career and I have seen firsthand how public perception of crime can influence how an area is perceived, footfall, developed and invested in. It is my belief that safe and secure is the foundation on which everything is built.

Working alongside retail and night time economy businesses, it has been apparent to me how each individual business and its community is perceived differently based on customer interactions and their sense of value not just as a customer interaction but the environment provided for them. Pubs seen as rowdy or stores with high levels of anti-social behaviour will see less visitors, impacting sales or increased losses resulting in closures and voids space which can have a domino effect leading to fuelling those wider public perceptions.

Sadly, due to austerity, policing budgets have been slashed meaning that the once visible policing of our civic centres is almost non-existent and this has led to a marked increase in criminal behaviour which at a time of increasing pressures on the High Street is the last thing businesses need.

However, there are solutions available to communities that can address some of these issues and robustly challenge the wrong element, protect businesses and

communities, and support the police by reducing demands. Over the coming months, I will explore and discuss some of these in detail but for this article I will start on the most effective and perhaps simplest solution to introduce - a BCRP.

A BCRP (Business Crime Reduction Partnership) is a community led response to some of the key issues affecting town and city centres. They bring together traders; police; local authorities together to share offender management solutions and provide a support network of communications to identify, tackle, and prosecute criminals operating within a defined area.

It is important when developing a BCRP that a compliance to Data Protection Act 2018 and the European Union’s General Data Protection Regulations is at the core of your operation. Non-compliance now carries a very large financial penalty and the prospect of imprisonment, it is therefore essential that all involved have a working knowledge of their responsibilities with this legislation.

Data sharing is the lifeblood of a BCRP. This usually involved life communications via a radio link network. This enables users to advise on suspect or known offender movements; to share information on suspicious vehicles or packages; and to call in live incidents happening within a business. This builds a support network of businesses and from that base, incidents reports can be reported into a central administrative point, usually a BCRP Co-ordinator employed to oversee the operation.

Incident reports are critical, they enable the BCRP to share names, images, and key data about an offender to aid all members to identify offenders who are then deterred or disrupted if seeking to commit offences in their stores. By closing down the opportunities for crime, businesses suffer less crime

and create a safe environment for staff and customers. This then ripples out to neighbouring stores and the wider community.

Where an offender is persistent or prolific in their offending, then the BCRP can support their members and communities by operating exclusion schemes. This is where a locally defined threshold is reached and the right of entry is revoked for particular individuals. An exclusion is an incredibly useful tool in beginning legal proceedings against these types of offenders. If an exclusion is breached, then criminal and civil court action can follow leading to a point where the offender is no longer able to conduct their offences.

This is the briefest of overviews of what a BCRP is and can do for you and your community. It may be that you have an existing BCRP, looking to revive a failing scheme or to start one afresh, regardless of your situation it is vital that you start to think about attaining the National Standard. This demonstrates compliance and excellence in your BCRP and it will become essential for police services and businesses alike that any scheme they engage with has this standard or is working towards it.

Revive & Thrive are an assessing organisation of this standard and our newly launched Business Crime Reduction Services can assist you with every aspect of this work from inception to accreditation, so why not drop me a line to discuss your business crime reduction issues and let us assist you in taking the right measures to address this blight.

Andrew Sharman,Director of Business Crime Reduction Services, Revive & Thrive.

We are sure by now you will have read or received information about the Revive & Thrive Business Crime Reduction Services (R&TBCRS). As part of our commitment to delivering excellence, we would to like to request your help by taking a few minutes to complete a quick survey. The aims are to scope out where our members are in this particular field of work and to see where we can support you in delivering your ambitions. Our thanks in advance

of you taking the time to complete the survey and we wish you a safe and successful festive season.

Pleasefindthesurveyhere, thank you for your support.

SURVEY

Revive & Thrive has just been announced as one of only two organisations in the UK to deliver assessments for Business Crime Reduction Partnerships (BCRP) to towns and cities nationwide.

A BCRP is a subscription-based, business-led, non-profit making action group working with police and the local authority to tackle and reduce crime and disorder affecting businesses.

There are numerous BCRPs across the UK and they are increasingly considered as a must have for any town centre or any area where there are multiple businesses. They are also an essential consideration for Business Improvement Districts (BID), town centre partnerships and councils.

Mark Barnes, Managing Director and Founder of Revive & Thrive, said “It’s an honour to be awarded this essential piece of work for ensuring safe communities for businesses to trade in.

We look forward to delivering this contract for Secure by Design on behalf

Revive & Thrive to assess the standards of Business Crime Reduction Partnerships nationally

of the National Business Crime Centre (NBCC).

We will be offering this service to our membership and to all place partnerships as well as to organisations that are not connected with wider place management.”

Martin Blackwell, who was instrumental in bringing the new BCRP standards together said “I’m delighted that Revive & Thrive has become one of only two assessing organisations in the country.

Revive & Thrive’s strength in applying its network’s experience in place management and ensuring safe environments for businesses to operate in will help to raise the standards of BCRPs. Additionally, it will also reassure the businesses that fund the partnerships that they are getting value for money.”

Revive & Thrive’s Crime Expert, Andrew Sharman, said “The South West Business Crime Centre is pleased to be assisting Revive & Thrive to deliver business crime reduction support to their members and

beyond.

The need for robust, compliant initiatives is greater than ever and BIDs and Town Centre Management organisations are well placed to address these issues affecting communities across the country.

We are pleased to be able to bring the benefit of our experience in delivering award winning innovations in this arena to support those seeking to make business areas safe and welcoming for all, and ensuring that the highest standards in operation are promoted and shared for the benefit of everyone.”

If your town centre is seeking to create a safer environment within its business community, from department stores to small and medium-sized enterprises, then Revive & Thrive and the NBCC recommends the creation of a BCRP.

To find out more email bcrp@reviveandthrive.co.uk or call 0333 0124285

From September 2018 Revive & Thrive will be one of only two organisations assessing and accrediting Business Crime Reduction Partnerships (BCRP)

Revive & Thrive are looking to bolster their network of Assessors across the UK and would be keen to accept expressions of interest ahead of our launch.

We are looking for professionals who have experience in crime reduction

Become a Business Crime Reduction Partnership Assessorwhether working for the police or in a retail or business environment.

Such a professional may already have experience in creating or running a BCRP or use the same or similar processes through a Business Improvement District or Town Centre Partnership.

He or she may also have worked in crime reduction in a shopping centre or other retail outlets.

At this stage we are only looking for expressions of interest so please send any information, CVs, description of experience and availability.

Assessors are only going to be required on an ad hoc basis.

If interested, please email mark@reviveandthrive.co.uk or call 07590 005692

From September 2018 Revive & Thrive will be one of only two Assessing Organisations working with the National Business Crime Centre to offer Business Crime Reduction Partnership (BCRP) assessments.

This service will be an inclusive benefit to Revive & Thrive Place Members and will also be offered as a stand-alone service for non-members.

A BCRP is a subscription-based, business-led, non-profit making action group working with police and local authorities to tackle and reduce crime and disorder affecting businesses. The overall aim is to create a safer environment within the UK’s diverse

New Business Crime Reduction Service Pricingand flourishing town and city centres (as well as other places such as trading and industrial estates) – supporting multi-national corporation and small independent retailers alike.

Revive & Thrive will also be feeding into discussions about the importance for Business Improvement Districts (BIDs) to include BCRPs and their standards into their BID business plans.

The pricing for BCRP assessment until the end of 2018 will be –

• Revive & Thrive Place Members – no extra charge to the £295 annual membership

• Smaller Places Members – £100

in addition to the £195 annual membership

• Market Towns Members – £170 in addition to the £125 annual membership

• Place Magazine Subscribers – £325• Non-members and non-subscribers

– £350• Business Crime Reduction

Membership Lite – £125 + vat Membership includes: Everything included in Place Magazine Subscription Plus

For more information email bcrp@reviveandthrive.co.uk or call 03330 124285

SeniorresponsibleofficerMark Barnes, MD and Founder of Revive & Thrive

Co-ordinatorMark Barnes, MD and Founder of Revive & Thrive

Lead AssessorAndrew Sharman, South West Business Crime Centre

Deputy lead assessorMatthew Powell, Director of Revive & Thrive

Assessment process

During the presentation recently in London a very rigorous process was presented which we are keen to support in full.

We see the process very simplistically

Revive & Thrive BCRP Assessment Process

but are keen to adopt any previously learnt best practice.

The process should be that the applicants submit their self-assessment for pre-assessment scrutiny to allow us to review and ask questions in advance. Upon receipt of the application, a date is set for the assessors visit. During the assessors visit, the application is reviewed, and physical evidence verified. Applicants are encouraged to bring BoM and SG members to sit in on the assessment.

Once the assessors have visited the scheme, they will go away format a report and submit it to the lead assessor for verification. Once verified by the Lead Assessor, it is submitted to SBD for their approval at which point the assessors report and accreditation are issued to the scheme.

Retention

The assessors will use the electronically submitted self-assessment as the basis of the review. Notes will be added to their submission and boxes will be ticked off as they progress.

Additional evidence such as paper copies will be either photographed or electronically submitted and added to a file specifically created for the assessment.

This file will be sent onto SBD as part of our proof of our assessment and for verification of our verdict. This file will be stored until the next time the scheme is assessed (the previous assessment will provide a very useful reference point to assess the schemes progression). Once the new assessment has been completed, the previous assessment

data will be securely destroyed or deleted.

All electronic equipment used for the assessment will be encrypted and every reasonable security precaution taken to protect the schemes, R&T, and SBD and adherence to relevant DPA/GDPR legislation will be observed throughout by R&T and it’s assessors.

Assessor training

Updates to legislation or the programme will be shared upon receipt to ensure that all assessors are up to date.A process of continual development will be put in place through the auditing and checking processes. Feedback will be given and any areas for improvement will be monitored in subsequent assessments.

Quarterly online meetings will be held to discuss the processes and address any concerns.

We will plan for annual refresher courses on DPA/ GDPR matters and offer ad hoc training for other matters here areas of interest develop either from the assessors themselves or if directed by SBD.

Governance

Either or both Mark Barnes and Andrew Sharman will sit on the accreditation panel or standards board.

Appeals

All assessed schemes can raise an appeal on the assessment within 28 days of the receipt of our findings.

The appeal initially will be dealt with by the Lead Assessor. If the appellant remains dissatisfied with the response, they have the right to escalate to the SRO. If that fails to bring about a resolution, we will refer the appellant to SBD for their consideration and we will act upon their findings accordingly.

Andrew SharmanI have been involved with the Management of BCRPs for over a decade. I was a member of the Board of Management for Taunton Retailers Against Crime, I then became the Co-ordinator for the scheme. I also successfully saw the scheme through successive accreditations, merged with another scheme to set up Somerset

Businesses Against Crime.

I also created the South West Businesses Against Crime Regional Group and helped develop the revised standard of accreditation as well as fulfilling a role on the National Council for the National Association of Business Crime Partnerships.

As a scheme co-ordinator, I was responsible for setting the direction of their scheme which saw me win in 2010 the Avon & Somerset Criminal Justice Board award for Organisational Development. I also successfully developed the award winning “Deter & Disrupt” Policy; created and implemented our “Back on TRACK” programme which saw us develop opportunities for ex-offenders and addicts to volunteer in order to geert back into employment and set up two local charities, Food Banks for Taunton & Bridgwater which have gone to feed over 35,000 people in our communities.

We were one of the first Partnerships

in the country to take on an electronic platform to improve data sharing between members, this culminated in a 300% increase in incident reporting. Also implemented regular training; conferences; and member award events to maximise engagement.

Revised and implemented a new operating system for my scheme to increase efficiency and compliance, this included developing policies for the Board; Steering Group; and Third Party Security Operatives working with in our scheme.

Developed and implemented an Intranet Data Protection Protocol for those accessing our online database to protect our members and the scheme for malpractice. This was reviewed and agreed by NABCP and the ICO.

In addition to this, I have recently rewritten member handbooks to incorporate GDPR elements for BCRPs across the country.

Meet the Team

Noorman CrabbA professional, widely experienced and highly effective manager with 40 years’ experience in roles of increasing and varying responsibility. A self motivated team player, with highly developed leadership skills and flair for

communicating, directing and improving performance.

KEY SKILLS and CAPABILITIES• Active and well respected member

of local and senior management team.

• Excellent written communication skills, preparing briefings and operational orders for Police and Military.

• Leading and managing a team of 30 Officers to meet targets.

• Effective influencer with highly developed negotiation skills.

• Ability and willingness to learn from own and other’s experience.

• Strong track record of complaint investigation and resolution.

• Totally committed to career development and advancement of all members of the team.

• Flexible and adaptable, with an ability to quickly take on new skills.

• Effective management of resources, with a good understanding of budgets.

• MAJOR ACHIEVEMENTS• Re-evaluate job description and

person specification of CCTV operators to negotiate an uplift in salary grading.

• Addressed lone working issues of Civil Enforcement Officers by purchase of Bodycams to accrue evidence, defuse potentially violent situations and increase confidence.

• Developed and published a code of practice in respect of use of CCTV enforcement vehicle, and reducing the numbers of appeals lost on appeal at tribunals.

• Developed a training programme to address knowledge gaps with Enforcement Officers so as to increase skill sets.

• Successfully pursued a degree with the Open University whilst working full time with a demanding job.

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John BownasJohn has managed the Hastings BID since January 2018. The BID company (Love Hastings) is the accountable body running the administration of the local BCRP. Since taking on the role John has been reviewing the operation of the Hastings BCRP and is now in the process of fully overhauling

Matt PowellMatt is a highly experienced practitioner in the field of place management, having worked in the field for over 15 years. In that time, he has been a town centre and BID manager, has developed several new BIDs and, as a director with Revive & Thrive Ltd, has a national overview of place management best practice.

He has worked with various business crime reduction partnerships across the

Robert BevanRobert ‘Bob’ Bevan is the owner of Crime and Community Safety Solutions a small company dedicated to helping

organisations and small businesses to work in partnership with the police and local authorities to reduce crime and disorder. His experience and knowledge is founded on 32 years police service including secondments to the Home Office and Welsh Government, as well as time spent with local government providing expert advice on crime prevention and reduction. His experiences encompass local problem solving as well as the writing and implementation of strategic and local planning for Crime and Disorder and Community Safety Partnerships. He is able to deliver training and mentoring for community safety and crime prevention practitioners and in particular those working with business and town centre partnerships and Business Improvement Districts. He is educated to degree level and has a wealth of

practical and tactical knowledge in reducing crime and disorder.

Bob has recently updated guidance for welsh business crime partnerships and assisted them in complying with the new General Data Protection Regulations. He is currently providing services to a busy city centre business crime partnership as well as working with Wales Against Business Crime in supporting and advising new and established business crime reduction partnerships across southern Wales.

the structure and procedures of the partnership to ensure they provide a best fit for the new accreditation system. Prior to taking on management of the BID John had a background in local government and has a wide experience of strategic partnership working, policy development, and environmental enforcement.

country and has extensive knowledge of complimentary schemes such as Pubwatch, Best Bar None, Purple Flag and a variety of retail radio schemes.

Matt is Data Controller for Revive & Thrive and has written and updated data protection and GDPR policies for the company, as well as for BIDs that he works with.

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Nicholas GroombridgeDr Nic Groombridge is a criminologist. Formerly a Home Office civil servant he taught for 20 years at St Mary’s

University, Twickenham. On moving to Wales he has been a visiting lecturer at the University of South Wales and has been expanding his freelance portfolio. At the Home Office he worked largely in criminal justice divisions establishing policy, evaluating projects, setting targets and liaising with researchers.

His PhD on car crime examined the reasons behind and effectiveness of projects which used cars with convicted joyriders and ‘at risk’ youth. At the same time he was also part of a team evaluating the government’s Safer Cities projects. This led to his being one of the earliest academic studies of CCTV - useful but no panacea. This work in the inner cities chimed well with his two year experience as the Deputy Task Force Leader of a inter-departmental Inner City Initiative in North Kensington. This involved crime prevention, community development

and economic renewal working with diverse communities, their leaders and local and national politicians.

In addition to research on CCTV he has published about green criminology - a contribution on litter for an International Handbook - and written a book on the capacity for sport to work as crime prevention but how it is also often associated with crime. A former Chair of the Southern Branch of the British Society of Criminology (BSC) he has been a member of the Executive Committee of BSC for many years.

He leads walks and also volunteers with his local National Park and Wildlife Trust hanging gates, building stiles, clearing gullies etc. He is a member of the Committee of the local friends of the National Park and often writes and tweets on their behalf and for the choir he sings with.

Cheyne Marley‘Background in Business working with National retailers within the crate washing sector. Police officer since 1987, with 5 year break to implement and sell the business. Business Engagement Inspector within Dorset Police responsible to ensure that

we communicate and engage with businesses in a manner that support crime reduction, site security policies. Initiated and instigated the Business Engagement model for Dorset Police’ (Cheyne will be joining us as an assessor with effect from May 2019)

Mark WilkesMark is successfully running his own business working in partnership with BIDS, town centres and local authorities to provide a range of public events.After a career in the armed forces working within intelligence Mark then went on to gain an extensive knowledge of crime reduction based on 14 years experience in local intelligence lead policing and law enforcement,

working across two forces and different environments.

This unique mix of experience places Mark in an ideal position to carry out assessment and developmental work within the Business Crime Reduction Partnership areas of responsibility and to consider the input and impact of all local stakeholders.

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REVIVE & THRIVE’S

Memberships 2016

PLACE MAGAZINE

WWW.REVIVEANDTHRIVE.CO.UKREVIVEANDTHRIVE@REVIVE_THRIVETel: 03330 124285

© 2018 Revive & Thrive

We want to hear stories about your place!

Submission deadline for articles for Issue #29 of Place Magazine:

18th January

Contact us at enquiries@reviveandthrive.co.uk