RETHINKING WHAT RDC MEANS TO YOUR CUSTOMERS … rethink what rdc means - jerry... · RETHINKING...

RETHINKING WHAT RDC MEANS

TO YOUR CUSTOMERS AND YOUR FINANCIAL INSTITUTION

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PROFITSTARS’ UNPARALLELED DEPTH AND EXPERIENCE • Serving The Banking Industry For Over

30 Years as a Technology Solutions Provider

• Widely Recognized Across 6 Continents Providing Products and Services To Nearly 11,000 Domestic and International Clients

• Over 50 Office Locations throughout the US Industry

• Unsurpassed Knowledge Of the Industry

Rethinking What RDC Means…

ProfitStars is the ICBA Preferred Service Provider for:

– Remote Deposit – Website Design

– Hosting – Security Solutions

– Asset Based Lending


INTRODUCTION • RDC is five years old • Average 100 installs plus per bank • Tier one vs. community banks • RDC successful? • What about the big buts?

– Could do more BUT scanners are to expense – Could do more BUT it is to risky!


FIRST - SOME QUESTIONS: • How do you define RDC? • Who owns RDC in your institution? • Are there too many risks? • Is it hard or easy to deploy? • Does everyone in your institution know what RDC is

and why it’s important? • Do you know your secret weapon?


WHY ARE THE ANSWERS IMPORTANT?

Because we are here to rethink RDC!


DEFINITION OF RDC • Expanded Definition of RDC

– No Longer is it simply scan a check; send the image; The End.

– Now, it’s a complete payment solution that goes beyond checks.

– It includes checks but also includes electronic payments, credit cards and mobile payments.


ELECTRONIC PAYMENTS

• Internet • Phone • Credit Cards • Other ACH

– ARC – BOC – PPD – CCD


Businesses Want to Give Customers options • Pay over the internet • Accept Phone payments • Set there customers up on “Auto Pay”

– Weekly, bi weekly, bi-monthly, monthly


BUSINESSES WANTS OPTIONS

• Location tracking • Reports • Security • Information • Time Saving • Money Saving


PROCESSING OPTIONS • Merchant Entry • Auto CAR/LAR & correction & balance • CAR/LAR - merchant corrects & balance • Credit card transactions • Remittance Solutions • Mobile Remote Capture


MOBILE RDC – HOW IT WORKS

Initialize Application Login Photograph Check

Deposit Receipt Confirmation

Enter $ Amount

System Collects Check Data Send Data


VALUE ADDED RESELLERS • Companies that provide solution software to a variety of

vertical businesses that happen to include RDC as part of their overall solution.

• RDC is a very small part of a bigger solution that improves how businesses operate.


EXAMPLES:

• Real Estate Processing of rent payments

• Churches Processing of donations

• Medical Offices Processing payments and insurance claims


FRIEND OR FOE? • You cannot compete against these solution

providers because your businesses would have to perform double entry.

• You need to embrace them.

• You keep the DDA relationship.

• You need to support your businesses in finding solutions that make their life easier.


With your secret weapon!

BUT…

how do I identify them?

YOU NEED TO MAKE RDC AVAILABLE TO ALL YOUR BUSINESSES


It’s all about VALUE!


BUT… scanners are too expensive!

Really? Are postal meters too expensive? Are Copiers too expensive?



BUT… it’s too risky!

Really? What risk? Think about it!


MANAGE THE RISK • Risk Management Tools • Duplicate Detectors • Velocity settings

– Check amount – Deposit amount – Location tracking – Alerts – Hold days


WHAT’S IMPROVED? • Easier Deployment

– Scanners can now be shipped directly to your users. – Scanner costs can be included in flat rate pricing. – Training and support can now be done via the Internet

• Report engine

• Return options – Auto re-presentment – Auto re-presentment with return fee


WHY DO YOU NEED IT NOW?

COMPETITION COMPETITION COMPETITION


LIKE YOUR WEBSITE, ADVERTISING AND MARKETING – YOU NEED TO DO IT TO KEEP

UP WITH “THE OTHER GUY”.

WHY DO YOU NEED IT NOW?


• Unlike “other expenses”, this one actually saves you money! – Customer’s time at the counter – Backroom processing – Keeping and gaining new customers


YOUR SECRET WEAPON! • You may call them “tellers” • They are really CRM’s • Customer Relationship Managers! • They know who has checks • But will they be replaced if the customers

switch to RDC? • No – they actually become more important!


WHAT DOES IT ALL MEAN? • RDC should now become your primary focus in terms

of product promotion within your financial institution • The lynch-pin tying everything business customers

across all payments • Maintain relationships • Gain new customers • Provide service that builds loyalty like no other

product you offer


THANK YOU!

Questions?

Jerry Federico National Product Sales Manager

[email protected] (254) 399-9242

You will receive a complimentary copy of this presentation within 48 hours.


mailto:[email protected]

RETHINKING WHAT RDC MEANS TO YOUR CUSTOMERS … rethink what rdc means - jerry... · RETHINKING...

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