Building trust. Cutting losses. Going global. Boosting business.

Retail and eCommerce

Use the power of customer insight.

You want intelligent data that extends far beyond knowing who your customers are. You want the real insight that will drive revenue and reduce liabilities that hit your bottom line. We call it identity data intelligence, and it’s helping retailers do amazing things.

Discover what GBG can do for you:

> Reduce fraud, manage risk and build trust

> Deliver smooth and consistent customer experiences across all channels

> Reactivate dormant or lost customers and attract new customers globally

> Increase lifetime customer value

> Hire the right people for your business and cut fraud

> Manage online new partners more effectively

> Approve more transactions in real-time, reducing manual intervention

> Stay compliant with fraud, anti-money laundering and employment regulations – and more besides

See clearly in retail and win

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Profit: It’s the ultimate goal for any retail or ecommerce organisation. The thing that keeps shareholders happy, fuels expansion and motivates you to achieve continuous improvements in service.

Our promise to you is simple: we help you drive profit by building better relationships, reducing losses and employing the right people.

Build profit Reduce losses

Register customers accurately and easily

Make better connections

Verify identity Fight fraud

Build betterrelationships

Employ the right people

Can we minimise the risk of working with online new partners in different countries?

Can we reduce the cost of late or missed deliveries?

Can we minimise the transactions that we have to deny due to a lack of information?

GBG Connexus, GBG ID3global, GBG Instinct, GBG ClaimsID, GBG Matchcode360

Has this customer entered his/her details correctly?

How can we simplify the registration process, no matter what channel the customer uses?

GBG Matchcode360, GBG Activate

Can we verify this customer’s ID and status?

Can we cross-check against other sources

GBG ID3global, GBG Connexus

How do we reengage dormant/old customers?

How do we build loyalty to encourage repeat purchases?

What is the lifetime value of our customers?

GBG Matchcode360, GBG Marketing Services, Transactis (now part of GBG)

Is it possible to automate the detection of suspicious behaviour?

Can we be certain that new partners are eligible to take payments?

How do we tackle goods-lost-in-transit fraud?

GBG ID3global, GBG Connexus, GBG Predator, GBG Instinct, GBG Process Manager, GBG Trade

How do we develop a central record of employee checks?

Can we be sure we’re hiring the right people?

GBG KnowYourPeople, GBG Connexus

GBG Solutions

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Start as you mean to go on.

When you make sure details are correct from the start, there’s a good chance the rest of your customer’s journey with you will be smooth and profitable. You’ll discover a friction-free process with our registration solution. It enriches the profiles of your customers, which makes registration easier and increases conversion rates.

Validate utilities details

Add social demographic data to identity profiles

Autocomplete addresses with power search

Validate bank account details

Enrich addresses with greater detail

Correct and format addresses

Check additional consented

telephone and email information

Validate contact data

(email address, landline, mobile)

Link social media accounts to customers

Enhance address details with geocoding

Register customers & new partners

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Verify a customer’s online and offline identity in real time.

We’ll help you identify your customers immediately – no matter where they are in the world. We’ll reduce labour-intensive, time-consuming manual identity checks for new or existing customers, delivering greater operational efficiency all year round. This superior and frictionless experience will deliver long-term profitable relationships for both you and your customers – now, in the future and in any new market you enter.

Investigate customers in detail

Electronically Identify over

4.3 billion people worldwide

Real time exception handling

Validate documents

Check blacklists and watch lists

Validate and verify bank account information

Check against retail syndicate

data to see good and bad behaviour

in the sector

Validate locations

Verify identity

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Contact the right customers with the right message at the right time.

When you understand who your customers really are, it’s easier to communicate in ways that boost conversions, loyalty and profit. We’ll help you bring disparate information about your customers and prospects together. You’ll get one comprehensive view of each customer and their preferences. This means you can act decisively in real time across channels.

> Bring disparate data into one real-time view of a customer

> Cleanse, validate and enhance data in real time

> Make use of extensive consumer data pooled from over 200 multi-channel home shopping brands in the UK

> Get a better understanding of contacts with data from more than 130 social networks

> Understand, score and segment prospects in real time

> Identify your highest-value customers with predictive modelling

> Deliver seamless customer experiences across all channels

Build better relationships

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Connect the right people in the right way.

Connect to the information you need to validate customers, partners and transactions, faster. As a result, you’ll reduce fraud, discover trustworthy partners around the world and find it easier to decide which people will make good customers for you. Improve customer experience with the ability to process queried orders with reduced customer contact.

> Understand your most valuable customers

> We can help segment customers by spend, geographical location, socio-demographic data etc

> Minimise delivery address failure and reduce the cost of goods lost in transit

> Minimise the number of transactions denied due to a lack of information

> Target customers/prospects effectively and achieve a greater return on your marketing investment

> Improve the quality of your data and reduce the time spent rectifying mistakes caused by bad data

> Assign risk profiles to international new partners

> Give merchants the confidence to do business wherever they are in the world

Make better connections

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Make better decisions about risk and stop suspicious transactions before they affect profit.

Fraud has become a fact of life for many retailers. It really doesn’t have to be that way. We can help you automate the monitoring of suspicious behaviour and transactions based on online and offline identity intelligence – removing the dependence on card verification to make an accurate decision. You’ll be able to handle the trickier transactions and verifications more quickly too.

> Get real time access to peers’ customer behaviour data through GBG Trade, GBG’s unique fraud and loss prevention coalition

> Reduce goods-lost-in- transit fraud

> Make informed decisions about risk with indicators of good and bad trading

> Look up behavioural history quickly and identify suspicious patterns early

> Deal with identity verification referrals

> Investigate customers in detail

> Build an identity-based decision engine

> Easily assign confidence thresholds to online traders

> Identify potential alias names and addresses in real time searches

> Identify the online identity of potential fraudsters

> Minimise the risk of duplicate online accounts / duplicate fraudulent accounts with access to the largest available consented data pot in the market (e.g. identify multiple emails any one person owns which can be used to set up multiple accounts with one retailer)

Trade

Fight fraud

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Make sure you’ve got the right people for the job.

From delivery drivers and warehouse staff to senior managers and online trading partners, many retailers and eCommerce platforms simply haven’t got the time or resources to do people and partner checks beyond the bare minimum. It’s a recipe for fraud, shrinkage and even a threat to public safety. We’ve got the data and intelligence that helps you easily identify issues before they become a problem.

Protect yourself against losses, lawsuits and damage to reputation. We can help you perform all the checks you need quickly and easily:

Identity and document

validation checks

Adverse finances checks

Driving licence checks

Criminal record checks

Employ the right people

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Data is the fuel of the digital economy. We enable you to seize opportunity, improve customer experience and reduce risk by instantly connecting you to more than 300 third-party databases, many of which are exclusive to us.

Our vision is to inform all business decisions between people and organisations, globally. We connect more data sources than anyone else across the globe – so businesses can operate safely, profitably and efficiently. We call this Identity Data Intelligence.

Discover what you could do:

> With GBG Matchcode360 our clients have reported a double-digit increase in new customer registrations via our real-time platform – simply by collecting the right data in the customer’s own language and script, across any device

> Our GBG ID3global solution can electronically verify the identities of 4.3 billion people worldwide – in all the leading and emerging ecommerce markets

> We work collaboratively with clients to make sure they use the data customers share with them to create personalised customer journeys. And respond to every interaction in real time

> Through the acquisition of DecTech Solutions in 2014, we now offer real-time technology that can not only verify new customers’ details as they register, but also run live credit checks, application fraud detection and the ability to monitor any potential incidence of transactional fraud in real time

> Voted ‘Best Newcomer’ at the 2014 UK Retail fraud awards, GBG Connexus is used wherever organisations need to join up the dots and make contact with real people

> GBG Connexus has also been voted ‘Best Cross Functional Solution’

> We also help some of the world’s leading mobile card payment solutions providers verify the identities of their online trading partners

> GBG Trade is a unique data syndicate for the retail industry. It helps retailers identify patterns in trading behaviour to help boost revenue and reduce losses, fraud, and operational costs.

Why GBG

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“ We purchased GBG Connexus and have been very pleased with the results. We have seen a reduction of 50% in the time taken to complete the order review process. This has provided efficiency savings and enabled us to widen our fraud remit within the business. In addition, we have greater confidence in the overall decisions, particularly helped by the variety of data sets. We see GBG Connexus as a worthwhile investment that has met our ROI expectations.” Fraud Investigator at Waitrose

“ Previously, we’ve had to rely on data developed for use by financial institutions, which does not fully address the very specific cyber threats that online retailers are facing today. GBG Trade will add a new, universal layer of fraud data that will enable retailers to identify these threats more effectively and reduce fraud losses as a result.” Director of Credit Risk and Operations at Shop Direct

“ GBG Transactis have been a great partner to us in our prospecting activity, consistently providing us with highly targeted data. All the staff at GBG have been a pleasure to deal with, and I wouldn’t hesitate to recommend their services.” Director, Peter Christian

“ GBG Transactis have provided invaluable support in the development of strategic third party opportunities with other UK retailers.” Loyalty & CRM Manager – Create & Craft, Ideal Shopping Direct

“ We’ve worked with GBG Transactis since 2009, during which time they have provided highly targeted prospect data as well as data and analytical services to drive our customer recruitment activity. They have an excellent understanding of data-driven marketing and the work we have done together has supported Coopers’ continued year-on-year growth. I would have no hesitation recommending their services.” Director, Coopers of Stortford

What our clients say about GBG

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Some of our clients

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Holvi

Redefining European banking

GBG helps Holvi offer great banking services to SMEs and sole traders

Yapital

Making online purchases easy, convenient and secure

GBG helps Yapital register customers quickly and accurately

Payleven

Facilitating mobile payments

With help from GBG, Payleven can electronically onboard and verify new online traders in seconds

Stripe

Managing global risk

Stripe enables online businesses and their customers to trade safely – with help from GBG

SumUp

Growing in mobile POS

GBG is helping SumUp verify and onboard online new partners across Europe

Our partners

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GBG

The FoundationHerons WayChester Business ParkChesterCH4 9GB

T +44 (0)1244 657333E enquiries@gbgplc.com