Amy Lee Hui Luan Address: BG02, Jalan SP 4, Bdr Baru Sg Buloh, 47000 Sg Buloh

+6013-2402932 / amystraits@gmail.com

CAREER OBJECTIVES___________________________________________________________________ Sales Coordinator with 12 years of working experience. Directly reporting to SEA Business Manager in Medtronic International Limited. Possess excellent interpersonal skills. CORE COMPETENCIES__________________________________________________________________

Customer Service

Cost Efficient

Detailed and organized

Multitasking PROFESSIONAL EXPERIENCE_____________________________________________________________ Medtronic International Limited, MYS Sales Coordinator, Mac 2013 – present

To provide general sales administrative, customer service and clerical support to Structural Heart Disease and Endovascular Therapies Teams in Malaysia, Singapore, Thailand and other Asean country. (From 2013 – 2016). Supporting Structural Heart division team in Malaysia, Singapore, Philippines and Other Asean country starting 2016 to present

Input daily implant data/market information into the database and maintain the database

Organize local and overseas conference (meeting rooms booking, registration, travel and accommodation) and other logistics arrangements.

Handle pre-sponsorship and donation/gifts, ensure sponsorships are within company compliance with proper documentation.

Serve as division compliance officer by giving guidance on company compliance and policies

Prepare tender, quotation etc upon request.

Handle literature search and marketing material ordering process as requested by sales team.

Work closely with Supply Chain Management (SCM) and sales team on the weekly stock replenishment.

Filing of important documentation.

Handle customer calls and enquiries from doctors and hospitals and escalate to respective sales personal.

Monitor and ensure zero expired products in consignment and to request collection of short expiry stocks in consignment.

Inventory management; carry out quarterly field cycle count on consignment stocks

Prepare regular/ad hoc reports (consumption reports, audit report, weekly sales report, etc.) as requested by the team members.

Handle patient payment collection upon request.

Provide general administrative support and handle ad-hoc assignments as required.

Back-up for other sales coordinator and train new sales coordinator as requested.

Clear view of division strategies and what to achieve and work together with team towards achieving the goals.

Quarterly review with planner and sales manager in ensuring sufficient stocks and minimize inventory

Acutest Systems (M) Sdn Bhd Customer Service & Logistic Officer, May 2011 – Nov 2011

To be the front person to interact with internal & external customers with respect to orders, quotations, tender bids & other services with competitively defined standards relevant to customers' expectation

To lead, direct, organize & be responsible for reporting subordinates' timely & accurate physical delivery of all orders & reordering of goods.

To provide accurate & factual customer feedback impacting the efficient & effective operation of Sales & Marketing-Scientific & Technical teams.

Straits Scientific (M) Sdn Bhd Sales Coordinator, Aug 2002 – Apr 2011

Coordination of Daily and Weekly Sales Activities

Coordination of individual sales persons traveling schedule

Receiving Customer enquiries and assigning task to sales persons

Preparation for Exhibition and Seminar including venue, programs, invitation and speaker arrangement.

Tabulation and Analysis of Monthly and Yearly Sales

Involved in Budgeting process for Division and Individual Sales persons

Preparing quotations, specification and documentation to customers

Coordination for tender submission preparation

Compilation of documentations for tenders

Ensure dateline are well kept for each tender submission

Managing appointment and meeting schedule for Sales Manager.

Arranging all necessary preparation for Sales Managers meeting and traveling

Courtesy visit to purchaser for payment Sentimas (KL) Sdn Bhd Administrative Assistant, Jul 2000 – Jul 2002

Motor Insurance - Updating Customers Insurance Policies - Recording and Organizing Filing System for Insurances Policies

Budgeting - Assigning budget to individual sales persons - Calculation of monthly commission for sales persons

Order Processing - Ordering of Car - Online Registration of Vehicles - Inventory and Stock Management - Assignment of Vehicles to individual Sales persons - Control VSO - Re-registration of Customers Vehicles

Secretary to Director - Organizing and managing appointment and meeting for Director - Traveling arrangements for Director

Human Resource Management - Leave management for staffs

Office Management - Control of Office Inventories - Organizing and Managing all office correspondent

EDUCATION___________________________________________________________________________ Stamford College, KL Diploma in Administrative Management, UK Diploma in Executive Secretarial ADDITIONAL SKILLS_____________________________________________________________________

Proficient in Microsoft Office

SAP

eCATS

One Source LANGUAGES___________________________________________________________________________

English (write & speak)

Bahasa (write & speak)

Mandarin (speak)

Dialect (speak-hokkien & Cantonese)