SOURABH CHATTERJEE Tel:+919756861861/7055704517

E-MAIL sou_49@yahoo.co.in

AN OVERVIEW

Rich and dynamic experience of over 20 years in Hotel and hospital Operations A Hotel Management professional from IHM Pusa, New-Delhi with hands on experience in

F & B Operation and Marketing of reputed 5* hotels and fine dining restaurants, General Management & Administration of Super Specialty Hospitals.

Execution experience in all non-medical licensing of upcoming and new hospitalsDemonstrated abilities in streamlining operations & accelerating the business growth. Prompt in identifying prospects, analyzing the requirements and planning the marketing

strategies.Strong analytical, problem solving skills. Possess a flexible & team oriented attitude. An

effective Administrator with excellent communication & relationship building interpersonal skills.

AREAS OF PROFICIENCY& SKILLS

Vendor Management Cost Saving Initiatives SOP Formation

Facility Management Process Development Security Management

Training& Development Event Management F & B Operations

Housekeeping & Maintenance Budgeting and Capex

AREAS OF EXPERTISE

Budgeting: Preparing contract budgets & ensuring that the same is not exceeded.

Hospital Operations: Handling Manpower for smooth operations, Optimum resource

utilization with a focus on quality services , Making all processes related to the smooth

flow of functions

Man Management: Leading, mentoring & monitoring the performance of the team to

ensure efficiency in process operations and meeting of individual & group targets.

EMPLOYMENT DETAILS

Presently associated with Nayati Hospital ,Mathura as General Manager(Operations)- March-16 onwards

Headed M/s. Metro Hospital and heart Institute, Haridwar as General Manager (Administration) - Feb-2015 – Jan. 2016 .

Rockland Hospitals , Manesar , Haryana - Dec- 2013 -Jan. 15

Designation: - Head Administration

Asian Hospital , Faridabad , Haryana - June 2013 – Dec. 2013.Designation :- Administrator.

FORTIS HOSPITALS (Jan 2008- June 2013)

Fortis Flt. Lt. Rajan Dhall Hospital, VasantKunj – Jan 2008- Nov.2010 .

Designation-Manager (Support Services)

Fortis Escorts Hospital , Amritsar - Nov. 2010 – June-2013

Designation- Head of Administration – Fortis Escorts Amritsar

Job Profile in Healthcare Sector :-

In my present profile as a GM (OPS) I am responsible for the entire functioning of the non-medical areas of the unit and also a stakeholder of internal processes related to Support-service departments . Some of the key performance indicators during my short tenure at Metro Hospital are as follows :-

Metro Hospital - Cash Component of revenue have shown constant upward trend and is continuing at 10%- 15% enhancements constantly.

Metro Hospital and Nayati Hospital - S.O.P.’s of critical medical and non-medical departments are formulated and executed.

Metro Hospital - Data collection and its analysis is followed for maximizing the revenue model of the unit. Cost-break-up of surgery packages is calculated for effective utilization of resources.

Metro Hospital - Market sensitive surgical packages are formulated and are executed with key inputs from marketing team. Brand building exercise in terms of camps and out-reach OPDs are planned and executed

Nayati Hospital – Effective utilization of manpower has resulted in saving of about 10-12% in first –quarter of operations.

.Nayati Hospital – Identification of Cost-centers and its regulation. Training and Motivating of entire staff in synch with NABH norms initiated. Motivating Consultants to be a stakeholder and encouraging them to give key inputs to

marketing team to formulate strategies to increase the revenue of the unit.

The department specific responsibilities and its execution in healthcare sector is mentioned in the following sections.Departments responsible for:

Food & Beverage

Patient Diet Services Room Service, Restaurant & Café. Staff Cafeteria. F&B Production (Kitchen) Banquet Management. Food Costing Mechanism. Menu planning. Theme Parties . Bar Management Training of F&B service staff. Process Owner for F&B service activities. Marketing of Restaurants Conceptual planning and organizing of events for about max of 5000 pax- both in house and

outdoor catering. Private parties for the Senior Management/ Promoter Group. Implementation & Management of in-house conference rooms. Organizing of regular cultural activities and events for employee motivation.

As a person from hospitality sector ,me and my team’s endeavor is to provide a professional service to the in-house clients and patients .Responsible for Budgeting and Capex expenditure of the department. Introduction of cyclic menu for the staff and patients undertaken.100% compliance of the statutory requirements and S.O.P. Zero/Negligible observations in External Audits conducted during my tenure in all the hospitals.

Materials (Supply)

The department Provides material supply support to the entire hospital both medical and non-medical.

Inventory Management Vendor Management and development. Supply Chain Management of medical and non-medical products, which includes stock &

maintenance etc.

Smooth, efficient and uninterrupted medical and non-medical supplies to the entire hospital. 100% compliance of S.O.P. and purchase of CBU approved goods, inventory days maintained at 21 days. Regular interaction with consultants for feedback and support. Empowerment of team to take decisions beneficial for the organization. Pro-active vendor management.

Front Office(IPD and OPD)

In Patient Department (IPD) responsible for Registration, Admission, Counseling, Bed Management and Discharges.

Out Patient Department responsible for consultations, PHC , investigations and Day-Care Procedures.

Being the face of the hospital , the team members are trained to empathetic with the clients, to ensure 100% compliance of S.O.P. Seamless and smooth functional operations . Transparent and accurate counseling for the clients . MIS and data co-relating in the department for precise marketing activities . Played a key role along with functional HOD’s in training and motivational development of team .

Housekeeping

General Housekeeping & Maintenance, Laundry, Pest Control, Horticulture, etc. Budgeting and cost control with optimum delivery percentage of services.

Enhancement of Patient’s amenities and services in Hospital . Motivating the team along with functional HOD to deliver “Zero” point observations in Audits . 100% compliance of SOP and NABH norms .

Security

The department is responsible for both internal and external security of the facility. Responsible also for Man material check, authorized entry and fire safety in the facility.

Identified vulnerabilities/ internal & external threat/ exposures, risk reduction/ Mitigation alternatives. Interfaced with management for acceptable risk level.

Maintained intelligence contacts both formally and informally to respond efficiently to ensure the safety of client staff and maintain continuity of business. Also maintained working relationships with law enforcement and intelligence agencies, government regulatory agencies and private industry security counterparts.

Contributed security advice to the Management Team on regular basis covering the security situation, criminality, in the country as a whole

Provided security support in conducting, managing & coordinating sensitive investigations on employee acts of impropriety, allegations of criminal activity, ethical breaches, violations of corporate policy and non-financial due diligence as part of the Leadership Team.

Managed Sr. Management Family Protection Program for the assigned region. 

Developed & implemented Security Systems in line with the Corporate Security guidelines. Introduced Reduction in theft complaints. Strengthening and reinforcing the Fire –fighting training for the entire staff . Initiate regular documented training as per NABH Norms . 100% compliance of SOP.

Was team member of NABH standard implementation in all the hospitals and 2 of the Fortis hospitals were awarded NABH accreditation during my tenure. A true Team player with Man-Management as one of key assets.

Refarmed Chemicals - Jan 2007-Dec.2007

Designation – Sr. Manager - Business Development

Work Profile: Sourcing of API's from manufacturers and co-ordination with the head office for finalization

of orders.• Marketing of Sourced API's in the Latin American Market in co-ordination with the

Regional Managers based in Switzerland.• Heading the Sourcing team in India.• CRM (Customer Relation Management) for all Agents globally.

The Village Bistro Restaurant Complex - January 2004 - November 2006Designation – Manager (F & B)

SarovarParkPlaza- May 2002-June 2004 Designation: General Manager Operations–Bayleaf RestaurantDesignation: Manager Operations -SaffronCourtRestaurant

ChokiDani Group - Jaipur - 1999-2002 Designation: Manager - Food & Beverage Operations

TheTajPalace&Bombay Brasserie - Nairobi, Kenya - 1995-1998Designation: Manager–Operations .Designation: Food & Beverage Manager.

Hotel Inder Residency (Five Star), Ahmadabad, Gujarat - 1993-1995Designation - Asst. Food & Beverage Manager.

Sahara India, (1990-1993) Designation - Assistant Manager - Operations.Marketing and Human Resources

SIGNIFICANT ACHIEVEMENTS

Functioning as Head for Administration achieved an over-all cost savings to a tune of 15% in FY 2014-15 in various units.

Played a key role in rationalizing manpower thus boosting the efficiency. Significantly contributed in reorganizing the facility management systems including House

Keeping, F&B services, security and Materials Department . Proved instrumental in handling audits and ensuring 100% statutory compliances with SOP’s

and NABH. Played key role in forming and managing expense budgets, including through capex. Excellent management of vendors (medical &non medical), rate negotiation, zero – level of

stock outs, coordinating with C.B.U. (Central Buying Unit) for developing new vendors for pan-Fortis supply.

Was active member of Fortis HTML (Hum Tum Milenge) for cultural activities for employee motivation.

Was selected amongst 3000 employees of Fortis for Leadership Development Initiative 2010 (LDI 2010) and successfully passed the grueling 24 weeks course.

ACADEMIC CREDENTIALS

Hotel Management Catering and Nutrition from Institute of Hotel Management Catering and Nutrition, Pusa, New Delhi. – 1990 ( 3 year diploma course)

ADWET (Advance Diploma in E-Commerce Technology) from STG – 2002 Graduation (B.A.) from Delhi University-1991

PERSONAL DETAILSDate of Birth:2ndMay 1967

Address: D-20 Second FloorPalladians ( D Block Extn) Mayfield Gardens, Sector 50, Gurgaon

Married with one son of 18 yrs.(wife working with Nokia Networks in Gurgaon)