Resume of Erica H
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Erica M. Hutchinson 1911 Lavon Creek Lane Phone: 832-897-9905 Arlington, TX 76006 Email: [email protected] OBJECTIVE To obtain a challenging position building upon my experience and education with the opportunity for professional growth EDUCATION AND PROFESSIONAL DEVELOPMENT ATI Career Learning Center December 2010 – Jan 2015 Medical Assistance Lamar High School Graduation Date: May 2007 General Studies SKILLS Excellent Communication Skills Committed to Quality Service Proficient Microsoft Office Suite Skills Medical Billing and Coding Excellent Customer Service Case Work EMPLOYMENT HISTORY Ultimate Staffing Services- HMS April 2016 – Current Irving, TX Case Verifier/Support Services processing and correctly triaging all incoming documents Process Intake referral leads from attorneys, insurance adjusters, personal representatives, stakeholders and medical providers. Scan and link documents to case management system timely and accurately Ensures all processes meet HIPAA and Government security requirements about sharing/storage/PHI (Personal Health Information). OptumRX August 2015 – April 2016 Irving, TX Customer Service Advocate Responds to requests and calls from customers related to client specific programs and pr oducts Tracks call related information of each call received for auditing and reporting purposes Makes attempts to resolve issues and deescalate issues of irate or dissatisfied clients Up-sells to customer upgrades as necessary Randstad Staffing – State Farm February 2015 – June 2015 Irving, TX Image Processor/Data Entry-Indexer Identify documents that need to go to research Utilize Claims software (ECS) to conduct basic document research Prioritize queues in the system based on volume or date Breakdown various documents by specific criteria Basic Research LSI Staffing – Childrens Medical Center April 2012 – November 2012 Dallas, Tx
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Transcript of Resume of Erica H
Erica M. Hutchinson1911 Lavon Creek Lane Phone: 832-897-9905Arlington, TX 76006 Email: [email protected]
OBJECTIVETo obtain a challenging position building upon my experience and education with the opportunity for professional growth
EDUCATION AND PROFESSIONAL DEVELOPMENT
ATI Career Learning Center December 2010 – Jan 2015Medical Assistance Lamar High School Graduation Date: May 2007General Studies
SKILLS Excellent Communication Skills Committed to Quality Service Proficient Microsoft Office Suite Skills Medical Billing and Coding Excellent Customer Service Case Work
EMPLOYMENT HISTORY
Ultimate Staffing Services- HMS April 2016 – CurrentIrving, TXCase Verifier/Support Services
processing and correctly triaging all incoming documents Process Intake referral leads from attorneys, insurance adjusters, personal representatives, stakeholders and medical
providers. Scan and link documents to case management system timely and accurately Ensures all processes meet HIPAA and Government security requirements about sharing/storage/PHI (Personal Health
Information). OptumRX August 2015 – April 2016Irving, TXCustomer Service Advocate
Responds to requests and calls from customers related to client specific programs and products Tracks call related information of each call received for auditing and reporting purposes Makes attempts to resolve issues and deescalate issues of irate or dissatisfied clients Up-sells to customer upgrades as necessary
Randstad Staffing – State Farm February 2015 – June 2015Irving, TXImage Processor/Data Entry-Indexer
Identify documents that need to go to research Utilize Claims software (ECS) to conduct basic document research Prioritize queues in the system based on volume or date Breakdown various documents by specific criteria Basic Research
LSI Staffing – Childrens Medical Center April 2012 – November 2012Dallas, TxStore Clerk & Distribution Tech
Provided excellent customer service Received, stocked, and tracked inventory Ensured accuracy of deliveries Resolved delivery shortage in a timely manner Followed Hazard Analysis and HCACP guidelines for proper receiving and stocking practices
Presbyterian Village North August 2011 – March 2012Dallas, TXDietary Aide associate
Thoroughly cooked and prepared meals according to individual resident dietary needs Provided timely and courteous food service to residents Prepared and delivered supplements to residents as needed
Wal-Mart Superstore July 2009 – August 2010Garland, TXStocker
Stocked merchandise on shelves overnight Created new displays on end caps Effectively utilized pallet jack when necessary
Erica M. Hutchinson1911 Lavon Creek Lane Phone: 832-897-9905Arlington, TX 76006 Email: [email protected]
Worked in variety of departments, including grocery, house ware, health and beauty
FedEx Smartpost March 2007 – July 2009 Dallas, TXArrival & Dispatch Clerk
Documented inventory by recording shipments, adjustments, losses and removal of items Organized shipments by scheduling loads while verifying quantity of items received Ensured rapid dispatch and service inbound/outbound drivers Performed verifications on inbound/outbound trailers parked in designated area to ensure the prevention of damage or theft
