Alejandro Mercado Sánchez

OBJECTIVETo apply all my knowledge as a professional IT Engineer using and skills acquired during my career, Join a

prestigious company where I can apply them with excellence inside environment. To find a challenging position to meet my competencies, capabilities, skills, education and experience where I can learn and at the same time give my best hard-working efforts, always showing continuous improvement.

ACADEMIC EXPERIENCE

Bachelor’s Degree: Centro Universitario de Ciencias Económico Administrativas (CUCEA). Information’s Systems. With achievements in Administration area. (August 2005 – December 2008) Zapopan, Jalisco.Graduated with an overall average of 93.

Technician’s Degree: Centro de Enseñanza Técnica Industrial. (CETI) Computer Science Technical. With achievements in Electronic area. (August 2000 - June 2004) Zapopan, Jalisco.

PROFESSIONAL EXPERIENCE

Dell Services www.dell.com System Administrator Sr. Advisor.

Supporting account: Moody’s Corporation https://www.moodys.com/ Support, maintenance for the Server Infrastructure, Windows 2003, 2008 and 2012 in a global environment of more 2000 Servers based in ITIL. About 27 countries around the World: Europe, Asia, Africa, Oceania and America.- Support to VMware Infrastructure (vSphere, vCenter, VMware Converter P2V, V2V, Troubleshoot, projects and Implementations, Migrations, replications, and Deployment new Virtual Servers.) ESX 4.1, 5.1, 5.5: Creation, Clusters, DataStore, DRS, HA, Configuration and management of Servers on Virtual environment. - Analyzing and implementing OS patches and hot fixes as well as other OS configurations and updates.- Providing solution to any issue regarding DHCP, DNS, WINS, BIOS, RAID, Cluster, IIS, FTP, security permission, server backups and server security.- AD administrator: User accounts, computers and Groups.- Worked with Monitoring system even tools to analyze thresholds of server resources such as CPU, memory, hard drives, services to provide a fast solution to anticipate/provide problem solutions.(February 2012 – Actually).

Flextronics www.flextronics.com Windows Server Administrator.

Management, troubleshooting and maintenance on Windows Server 2003 and 2008: around 1000 Servers in the region: Mexico, USA & Canada.- Virtual Server Administration and troubleshooting on VMware ESX 4.1 & Hyper V: Creation, Migration,

Vmotion, Failover, Configuration and management of Servers on Virtual environment. - AD administrator: User accounts, computers and Groups.Maintenance, Security and Backups: Deploy security patches, prevent and corrective disk space over threshold and support Backups and Restore with Veritas NetBackup and Management and Support McAfee: Server and Workstation.- Support and troubleshooting: DNS – Application – File – Print – DHCP – Wsus – Web – Cluster.- Managing custom image backups, advanced backup and recovery images on Norton Ghost and

ImageX. (August 2010 – February 2012).

Corporativo Empresarial RL IT Manager – Providing support in the following areas.

Windows Server Administrator:DNS – Domain Controller – Application – File

Management, maintenance and troubleshoot network on Windows Server 2000 & 2003 operating system. User accounts and security rights administration, Servers OS maintenance with include security patches, deployment, prevent and corrective disk space over threshold and Backups Administrator working.

Workstation Support:End-user support and Troubleshooting on Windows OS 95, 98, ME, XP, Vista & 7. Support to Desktop Applications on Windows Operating System.Supporting network applications in a Local Area Network/Wide Area Network.Management and maintenance correct and prevent of our system Infrastructure.Documentation of technical processes and procedures Prior experience in a customer facing role

PERSONAL DETAILSNationality: MexicanPlace and Date of Birth:Guadalajara, Jalisco 02/25/1985Marital Status: Married

ADDRESSFernando Calderón #5123. Col. Huentitan el AltoCP: 44390Guadalajara, Jalisco, México

CONTACT INFORMATIONCel. 3310383886 hefdlt@yahoo.com

LANGUAGES- Spanish (Native speaker)- English

KEYS OF SUCCESS- Teamwork- Fast learning- Logical- Problem solving- Integrity and Ethics- Self-disciplined- Responsible- Optimist- Efficient

ÁREAS OF INTEREST- Server Administrator - Networks Infrastructure-Technical Support- Web Development- Access Control & Security Systems- Management- Quality Audit ISO 9000

Network and Computer Architecture:Management and maintenance Networks Infrastructure. Building and Configuring of hardware computer, peripheral and devicesManaging Advance backup and recovery images on Norton Ghost and Image X.Configuring and deployment of windows PE

Team Leader in ERP implementation's project. Support to users, Maintenance and Development of our logistic and administration systems, Internal Auditor for ISO 9000 Certification applied in my company

(March 2007 – August 2010).

Grupo HEMAROIT ManagerMaintenance & Troubleshooting of our information infrastructure and administration systems. Support to Network Applications, Operation System on Desktop and Servers. Security management and protection of the system: Backups handling, politics implementation to access networks and software use. Building and Configuring of hardware computer, peripheral and devicesManaging custom image backups, advanced backup and recovery images on Norton Ghost and ImageX. Management and support Networks Infrastructure. Internal Auditor in ISO 9000 Certification applied in my company. Development small systems as billing and reports.

(May 2004 – March 2007).

PCFIX Support and Consultation to IT issues for PyMESInstallation and support in information systems - Networks installation - Electrical installation Cloning, backup and recovery windows images on Norton Ghost.

(August 2002 – May 2004).

COMPUTER SKILLSDevelopment: Visual Basic, Visual Fox,. C++, HTML and XML.Remote Desktop: TS, KVM, DameWare, VNC and T Viewer.Image and Backup Software: Sysprep, Norton Ghost, Veritas Netbackups & ImageXOperation systems: DOS, Win 95/98/Me/2000/XP/Vista/7. OS Server: 2003 & 2008.Graphic Desig: Flash, Photoshop & Corel.

Settings and Tuning: Windows Workstation/Server/Clusters, regedit, networks & Windows tuning. Support to software of administration: Contpaq, Adminpaq, Cheqpaq and Nomipaq. Server Administration Management and Troubleshooting: VMware vSphere Client, Hyper V, DHCP, File, DNS, Print, Application, IIS and AD administration.

COMPLEMENTARY COURSES

VMware Associate – Cloud Training Course in eLearning for (VCA-Cloud)for VCP 5. (Nov 2013). VMware Data Center Virtualization Fundamentals. Training Course in eLearning for VCA – DCA Certification. (Nov 2013). VMware vSphere: Install, Configure, Manage [V5.0]. Training Course in Dell Services for VCP 5 Certification. (August 2012). Implementing and Managing Citrix XenApp 6 for 2008. (Nov 2011). Implementing and Managing Citrix XenApp 5 for Windows Server 2003 and 2008. (July 2010). Course Microsoft 2262 Supporting Users Running Applications on a Microsoft Windows XP Operating System. (May 2010). Course Microsoft 2261 Supporting Users Running The Microsoft Windows XP Operating System. (May 2010). English Quicklearning (May 2010) Interpretation of the Norm ISO 9000-2008 (December 2009) ISO 9000:2008 Internal Auditor Accreditation (December 2009) 2275 Maintaining a Microsoft Windows Server 2003 Environment. Training Courses for MCP / MCSA Certification. (August 2009) 2274 Managing a Microsoft Windows Server 2003 Environment. Training Courses for MCP / MCSA Certification. (June 2009) CCNA 1 y 2. Cisco Certified Network Associate (December 2008) Basic Course ISO 9000 (December 2004) Interpretation of the Norm ISO 9000:2000 (January 2005) Documentation of the Norm ISO 9000:2000 (February 2005) ISO 9000:2000 Internal Auditor Accreditation (March 2005)

VmWare Certificates

VMware Certified Associate - Cloud (VCA – Cloud) VMware Certified Associate - Data Center Virtualization (VCA – DCA) VMware Certified Professional on vSphere 5 (VCP) Microsoft Certified Specialist (MCS): Server Virtualization with Hyper-V and System Center Certification Microsoft Certified Technology Specialist (MCTS): Windows Server 2008 R2, Server Virtualization