Responsive Process

Management

Dr. M. A. KetabchiVice President, Strategy, Progress Software

Former President, CEO and Founder of Savvion

© 2010 Progress Software Corporation. All rights reserved.2

About Progress Software

Is a financially strong US

public company

headquartered in Bedford,

Massachusetts

Is the leading provider of

software solutions that

enable enterprises to be

Operationally Responsive

Provides a comprehensive

enterprise Responsive

Process Management

(RPM) Suite

Is a global software

company with customers

and partners in more than

180 countries

© 2010 Progress Software Corporation. All rights reserved.3

Key Values of Business Process Management (BPM)

Visibility Agility

EfficiencyBusiness

Empowerment

Achieving the above with low total cost of ownership and

easy to use reliable technologies

© 2010 Progress Software Corporation. All rights reserved.4

Key Values of Responsive Process Management (RPM)

Improving end-to-end

processes executed in

distributed

environments

Empowering

business

users to control

their business

Real-time visibility into

business processes,

events and dependencies

on applications

Agility to change and

ability to respond to

situations when they

arise

Enterprises who have these capabilities are

Operationally Responsive

© 2010 Progress Software Corporation. All rights reserved.5

BTM

BEP

BPM

BTM

BEP

BPM

Real-time

Visibility

Process

Improvement

Immediate

Response

Key Capabilities of RPM

ApplicationsApplication

Control

Eliminating

Application

Bottlenecks

EventsSense and

Respond

Patterns and

Responses

Processes AgilityAutomation &

Improvement

© 2010 Progress Software Corporation. All rights reserved.6

Progress is Best Equipped to Deliver RPM

Enterprise Integration Data Services

Accelerators

Financial Services

Accelerators

Travel & Logistics

Accelerators

Communications

Accelerators

Market

Surveillance

Supply

Chain

Order

Management

Progress’ RPM Suite

© 2010 Progress Software Corporation. All rights reserved.7

Analyst Perspective of Progress’ Leadership in Delivering RPM

BEPVisibility BPM

Forrester Wave:

SOA Management

“…strategic visibility into

business operations”

Forrester Wave:

CEP Platforms

“How can we react to what

is happening in the

business right now…”

Forrester Wave:

BPM

“…the next big thing, not

just in IT but also in

corporate management.”

© 2010 Progress Software Corporation. All rights reserved.8

RPM Use Cases

External events may start or stop a process

execution.

Processes do not meet SLAs because

applications they depend on do not perform.

Completion of a process execution generates an

event that starts execution of another process.

A process execution halts at a step awaiting the

arrival of an event.

External events inform an active process of

changes that impact its execution.

© 2010 Progress Software Corporation. All rights reserved.9

Progress’ RPM Server

RPM Exploits The Hidden Relationship Between SOA and Business Event Processing

RPM Control Tower

Events

© 2010 Progress Software Corporation. All rights reserved.10

These Progress Customers Will Expand From BPM, BEP, or BTA to RPM

FINANCIAL SERVICES COMMUNICATIONS TRAVEL &

TRANSPORT

MANUFACTURING

& LOGISTICSRETAIL

© 2010 Progress Software Corporation. All rights reserved.11

Optimize the complex

maritime logistics

Why Royal Dirkzwager will Expand from BEP to RPM

Monitoring and analysis

of real-time shipping information

Potential to save millions of dollars

in fuel costs and timely delivery of goods

© 2010 Progress Software Corporation. All rights reserved.12

RPM will Enable Royal Dirkzwager to Increase Efficiencies of Maritime Logistic Processes

Managing operations

• Offloading/Onloading

• Crane/truck logistics

• Container management

Managing Vessels

• Position tracking

• Position management

• Asset management

© 2010 Progress Software Corporation. All rights reserved.13

Need to improve its “ad factory” business

processes continuously to remain competitive

Combine BTA and BPM to

expand visibility and ability to improve

Solution has provided agility

and prevented revenue leakage

Why Yell will Expand from ETA to RPM

© 2010 Progress Software Corporation. All rights reserved.14

Ad Agreement

Signed

Enter a work

Request

Creative

Services

Design Ad

Ad Staged on

Website and

Goes Live

Credit Line

Check

Enter Order

Invoice

No visibility into failed transaction or effect on overall business process

equals to loss of revenue.

Sale Posted

to Revenue

Transaction ID - 1545

Transaction ID - 1545

Transaction ID - 1545

Yell will be Able to Increase Revenue by Managing Human Centric Operations of Their Core Process

© 2010 Progress Software Corporation. All rights reserved.15

Running business processes on behalf

of clients with external information sources

Events start, stop, and advance

the process by completing external steps

Avoiding significant redo and

undo by detecting errors/fraud early on

Why Genpact will Expand from BPM to RPM

© 2010 Progress Software Corporation. All rights reserved.16

Standardized ERP feed

Business Challenge

Ability to work with existing systems

remotely

Capability to handle multiple input sources

Complete end-to-end tracking

BPM solutions with standard human and

system interfaces

Business Impact

Process standardization

Uniform Process Metrics and KPIs

Standardized Mail

Room feed

Business

Rules

Engine

Mail Room 2Mail Room 1 Mail Room 3

BPM

Legacy

App

Preprocessing Module

Solution Overview

Genpact Solution

Genpact will be Able to Enhance Client Intimacy by Detecting and Reporting Issues Earlier

RPM Extension

Correlate events to identify patterns that

lead to fraud, violations and inefficiencies

Build preventive and corrective processes

Receive up to date status of applications

© 2010 Progress Software Corporation. All rights reserved.17

How RPM Is Different Than BPM

Visibility into

business processes

Agility to improve

business processes

Efficiency to

reduce cost

Business

empowerment

Plus ability to take

advantage of opportunities

Plus empowering

business users to control

Plus real-time visibility into

events and applications

Plus ability to respond to

situations when they arise