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Using Innovation to Drive Resource Optimization

Executive Director, Planning, Program Analysis and EvaluationOffice of Field OperationsU.S. Customs and Border Protection

Colleen Manaher

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INCREASING DEMANDS, NEW APPROACHES

CBP is preparing for future demands through dynamic staffing to meet traveler and trade volumes and expanding mission requirements.

OPTIMIZING WORKFORCEHarnessing data to optimize resource allocation and enable dynamic staffing given current priorities

LEVERAGING THE FIELD NETWORKCapitalizing on knowledge and expertise from the field to identify innovative and creative new ideas

TRANSFORMATION ACROSS AIR, LAND, AND SEAResponding to future threats and opportunities through new technologies and initiatives

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Today’s dynamic travel environment requires that CBP operate more efficiently while simultaneously innovating to develop new solutions across air, land, and sea environments.

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LEVERAGING DATA FOR A LEANER FUTUREPairing existing data with analytics, visualization, and scenario planning helps CBP to identify trends, report insights, and understand impacts new technologies have on our workforce.

The strategic allocation of resources enables CBP to find cost efficiencies and more effectively align resources to threats and opportunities.

Workload Staffing Model

Agriculture Specialist Resource Allocation Model

Prioritized budget allocations … to maximize the impact of investments in technology and infrastructure

Data driven resource deployment … informed by workforce allocation models

Dynamic staffing strategies … set based on scenario outputs driven by CBP, DHS, and executive priorities

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INNOVATING FROM THE FRONT LINEThe Office of Field Operations (OFO) Innovation Center facilitates CBP’s ability to proactively tap into field expertise to generate innovative solutions to challenges.

New platforms focused on engaging CBP Officers in the field have resulted in bold ideas, providing more actionable and impactful solutions for CBP.

New projects to transform land & sea ports, resulting from 4

field-driven workshops

LAND AND SEA PORT

IDEATION WORKSHOPS

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Ideas submitted for consideration by 12 Field Offices across the

country

PROJECT ZONE IDEA

SUBMISSION PLATFORM

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Ideas to eliminate redundant systems & processes, generated

in just 2 weeks

OFFICE OF FIELD OPERATIONS

PRIZE CHALLENGE

489

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TRANSFORMING THE BORDERTo respond to future threats and opportunities, current initiatives are enhancing security, streamlining processes, and improving the overall traveler experience.

KEY BORDER TRANSOFRMATION INITIATIVES (BTI)

CBP continues to support and build upon these innovative initiatives to further transform the air, land, and seaport environments.

Expanding the Nation’s zone of security … The National Targeting Center (NTC) informs airports and airlines to prevent high-risk traveler entry

$29M in cost avoidance

Enhancing self reporting for quicker processing …Mobile Passport Control (MPC) supplements kiosks with smartphone technology

62% reduction in wait times

Building mobility into CBP operations … The CBP Mobile Program deploys advanced technology to support operations and augment procedures

98% time savings for

agriculture releases

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LOOKING AHEAD

The future is biometrics: CBP will leverage cutting edge technology to enhance security, transform travel, and unlock traveler benefits across the air travel ecosystem.

SOPHISTICATED THREATS & HIGHER TRAVELER VOLUME…

Demand more efficient operations, and enhanced security capabilities

THE NEXT GENERATION OF TRAVEL…Focuses on fusing biographic and biometric data together

SUCCESSFUL BIOMETRIC EXIT PILOTS…Led to the deployment of biometric exit operations in the air environment with land and sea biometric pilots next