RESIDENT GUIDE - Tricon American Homes · pets are secure. Resident will be responsible for routine...

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RESIDENT GUIDE

Welcome to your new home! This Resident Guide has been designed to provide you with important

information regarding your new home. We ask that you take a few minutes to review this guide and contact

us should there be any questions. Thank you.

CONTENTS

RESIDENT ID .................................................................................................................................................. 4

Your Assigned Resident ID: ...................................................................................................................... 4

CONTACT INFORMATION............................................................................................................................. 4

IN CASE OF EMERGENCY – Dial 911 Immediately ............................................................................. 4

Mailing Address ......................................................................................................................................... 4

Phone .......................................................................................................................................................... 4

Website ....................................................................................................................................................... 4

Resident Portal .......................................................................................................................................... 4

RENT PAYMENTS .......................................................................................................................................... 5

Submitting Rent Payments .......................................................................................................................... 5

Online Rent Payments ............................................................................................................................. 5

Mailed Rent Payments ............................................................................................................................. 5

Late Rent Payments ................................................................................................................................. 5

Late Rent Notifications ................................................................................................................................. 5

UTILITIES ....................................................................................................................................................... 6

MAINTENANCE REQUESTS .......................................................................................................................... 6

Submitting Maintenance Requests .............................................................................................................. 6

Online Maintenance Requests ................................................................................................................. 7

Telephone Maintenance Requests ........................................................................................................... 7

BlueJeans Maintenance Application ........................................................................................................ 7

Outstanding Maintenance Requests ........................................................................................................ 8

RESIDENT MAINTENANCE REQUIREMENTS ............................................................................................. 8

Landscaping ............................................................................................................................................. 8

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Pool .......................................................................................................................................................... 8

Litter ......................................................................................................................................................... 8

Deck, Balcony and Patio .......................................................................................................................... 8

Interior Plants ........................................................................................................................................... 9

Windows................................................................................................................................................... 9

CARE & USE INFORMATION......................................................................................................................... 9

Heating and Air Conditioning Maintenance .............................................................................................. 9

Gas Wall Heaters ................................................................................................................................... 10

Power, Furnace & Hot Water Heater Outages ....................................................................................... 10

Building Safety ....................................................................................................................................... 10

Alterations .............................................................................................................................................. 10

Rodents, Pests and Insects .................................................................................................................... 10

Blinds and Verticals ................................................................................................................................ 11

Fireplaces ............................................................................................................................................... 11

Sliding Glass Doors, Screen Doors and Shower Tracks ........................................................................ 11

Smoke Detectors and CO Detectors ...................................................................................................... 11

Hardwood Floors .................................................................................................................................... 12

Garbage Disposals ................................................................................................................................. 12

Countertops ............................................................................................................................................ 12

Oven Racks and Pans ........................................................................................................................... 12

Refrigerator Coils and Drip Pans ............................................................................................................ 12

Mildew .................................................................................................................................................... 12

Plumbing Fixtures .................................................................................................................................. 13

Toilet ...................................................................................................................................................... 13

Drains ..................................................................................................................................................... 13

Water Damage ....................................................................................................................................... 13

GENERAL RULES ........................................................................................................................................ 14

Visitors and Guests ................................................................................................................................ 14

Noise ...................................................................................................................................................... 14

Locks and Keys ...................................................................................................................................... 14

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Renters’ Insurance ................................................................................................................................. 14

Indemnification ....................................................................................................................................... 14

TERMINATION OF RESIDENCY .................................................................................................................. 15

Early Termination ................................................................................................................................... 15

Resident Transfer ................................................................................................................................... 15

RESIDENT 60-DAY NOTICE OF INTENT TO VACATE FORM.................................................................... 16

MOVE OUT INSTRUCTIONS ....................................................................................................................... 17

Step 1: Give Proper Notification of Your Intent to Move ........................................................................ 17

Step 2: Schedule Your Move Out .......................................................................................................... 17

Step 3: Contact Your Local Utility Companies To Coordinate Final Billings/Services ........................... 17

Step 4: Make Sure Your Property Is Move Out Ready .......................................................................... 17

ACKNOWLEDGEMENT OF RESIDENT GUIDE ........................................................................................... 19

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RESIDENT ID

This number is individual to you and will be required during your residency with Tricon American Homes.

Your Assigned Resident ID:

CONTACT INFORMATIONside

IN CASE OF EMERGENCY – Dial 911 Immediately

Mailing Address

Tricon American Homes

P.O. Box 15087

Santa Ana, CA 92735

Please use this address for payments and mailed correspondence.

Phone

855.676.1680

Website

https://www.triconamericanhomes.com/currentresident/

Resident Portal


Please use the resident portal to submit online payments and maintenance requests.

http://www.triconamericanhomes.com/


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RENT PAYMENTS

Rent is due on the 1st of each month. Late charges will be assessed on the 6th of each month, unless

otherwise stated in your lease. Rents must be RECEIVED in our office by the 5th of each month to avoid

penalties.

RESIDENTS ARE RESPONSIBLE FOR REVIEWING THEIR LEDGER/BALANCE EACH MONTH TO

TRACK AND PAY ANY ADDITIONAL FEES THAT MAY HAVE BEEN APPLIED TO THEIR ACCOUNT.

Submitting Rent Payments

Rent may be paid online or by mail, with the exception of late rental payments.

Online Rent Payments

The Resident Portal is to be used for all online payment submissions. The portal can be found on the

resident’s section of Tricon American Homes website or being going directly to

https://www.triconamericanhomes.com/currentresident/. For Resident Portal access or assistance, please

contact our office.

Mailed Rent Payments

If choosing to mail your rent payment, please send to “Tricon American Homes P.O. Box 15087, Santa Ana,

CA 92735”. Accepted forms of payment include personal check, money order, or cashier’s check. All payer

and payee information must be completed and rental address noted to ensure you are properly credited. To

avoid late penalties, please allow ample time for any mailed payments. CASH PAYMENTS WILL NOT BE

ACCEPTED.

Late Rent Payments

Any late rental payments must be in the form of certified funds and include all outstanding late fees to avoid

further collection actions. Tricon American Homes reserves the right to accept certified funds ONLY from

residents having two (2) NSFs/bounced checks/returned fund incidents. Please refer to the first page of the

manual.

Late Rent Notifications

Failure to pay rent or comply with the terms set forth in your lease agreement may be cause for a 3 Day

Notice to Pay or Quit (for unpaid rent), or a Breach of Covenant (failure to comply with other lease terms).

The residency hereby granted may be terminated if Tricon American Homes gives the resident a 3-Day

Notice to Correct Breach of The “Agreement to Rent or Lease” or Quit (Curable Breach). If the resident

does not comply with this notice; eviction action will be commenced and legal fees will be charged to your


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account. This notice will be served on violation of any of the articles included in your lease agreement, in the

“Agreement to Rent or Lease” and any articles of any attached addendum. Charges will also be assessed

and applied to your account for any notices served due to your failure to comply with your contract or pay

rent.

UTILITIES

Residents are responsible for all utilities, including but not limited to sewer, water, garbage, gas and

electricity. This includes utilities required to remain in the owner’s name per local municipality or city utility

department.

All utility bills received, required to remain under the ownership of Tricon American Homes, will be applied to

the resident ledger upon receipt. Resident’s will be responsible to remit payment immediately following.

Please note, all payments received will be applied to your utility balance FIRST, leaving any unpaid balance

to reflect as rent balance on your account. To avoid this, please review your ledger frequently to track

additional fees that may be posted for utilities.

MAINTENANCE REQUESTS

Please report all emergency maintenance issues immediately. If writing or calling about a routine repair or

maintenance request, please do so during regular business hours. The resident will be charged for any

repairs completed due to negligence, mistreatment, or failure to comply with these guidelines.

The Maintenance Department at Tricon American Homes is available to assist our residents. However,

there are several repairs you may choose to handle on your own. Please refer to our helpful tutorial videos

located within the “Current Residents” of our website for some of the most common repairs.

Any damages to the property because of a non-resident break-in, vandalism, or other non-resident

related acts will be charged to the resident unless a full police report is provided to Tricon American

Homes regarding the incident within five days of reporting the damage. RESIDENTS ARE

RESPONSIBLE FOR CARRYING RENTERS INSURANCE FOR ANY PERSONAL PROPERTY LOSSES.

Submitting Maintenance Requests

Maintenance request may be submitted online or over the phone.

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Online Maintenance Requests

The Resident Portal is to be used for all online maintenance requests. The portal can be found on the

resident’s section of Tricon American Homes website or being going directly to

https://www.triconamericanhomes.com/currentresident/.

When filling out the online service request form:

• Be specific about the problem.

• Include the best number to reach you.

• Permission to enter your home. Please submit a time when you will be available to let a vendor or

repairperson into the property. (An adult over the age of 18 must be present if children are at the

home. If the resident is not at the property for the scheduled appointment, a minimal trip charge of

$75 will be assessed to thier ledger.)

• Residents are responsible for securing all pets that the vendor may encounter on their visit to the

property.

Telephone Maintenance Requests

If choosing to call in about a maintenance request, please read the next section regarding BlueJeans and

then dial 855.676.1680.

BlueJeans Maintenance Application

Tricon American Homes utilizes smart technology and the BlueJeans App so that residents can use video

communications with the maintenance team. These videos provide visual insight into maintenance issues,

allowing the maintenance team to walk the resident thru simple solutions and/or gather vital information

about the maintenance issue prior to stepping foot into a home. This video communication helps to reduce

the number of visits to a home to resolve an issue.

How it works:

1. Download the BlueJeans App onto your smartphone or tablet from the App Store or Google

play before calling our customer service team.

2. Call our customer service team when you have a new maintenance service request at 855.676.1680

3. Ensure your phone is connected to your home internet connection via a wireless router (Wi-Fi

connection) so that you don’t incur data charges on your cell phone data plan.

4. The Tricon American Homes customer service representative will give you a meeting ID that you will

type into the Blue Jeans App to engage in video communications

5. Follow the instructions from the customer service representative while on the phone to use the

BlueJeans app to utilize video to show the area of concern in your home.


http://triconamericanhomes.createsend1.com/t/i-l-kdithkd-l-r/

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Outstanding Maintenance Requests

Any work order open three days or more due to resident’s failure to effectively communicate or schedule

appointments, with Tricon American Homes or any of its vendors, will be closed and the resident will

assume all liability associated with the repair issue.

The resident is responsible for all repairs due to his actions which cause damage of the premises. Cost for

repairs not caused by the tenant that are $100 or under will be the responsibility of the resident.

RESIDENT MAINTENANCE REQUIREMENTS

Landscaping

Unless otherwise stated in your lease, you are responsible for all landscape maintenance. Failure to keep

your yard areas clean and free of debris and overgrowth, to set sprinkler timers (if applicable) appropriately,

to keep lawns trimmed, and all areas otherwise maintained may result in the transfer of city fines, and/or

move out charges taken from your deposit at the end of your residency. Should a landscape service be

required due to resident neglect, the resident will be responsible for all charges rendered for such.

Pool

Routine pool maintenance will be the responsibility of Tricon American Homes. Residents are required to

permit access to the assigned pool service company on the specified date of service making sure that all

pets are secure. Resident will be responsible for routine water refill upon evaporation to ensure proper

equipment function. In the event of equipment failure due to resident neglect, all charges applicable to the

repair will be charged back to the resident and applied to the account ledger.

Litter

Residents are responsible to maintain exterior yards & patios. All un-kept areas surrounding the exterior of

the home are subject to city violation. (Ex: Junk mail, newspapers, cans, paper, garbage, furniture other than

patio, etc…)

Any violations/fines received as such, will be the responsibility of the resident and applied to the ledger.

Residents are responsible for the actions of all guests & visitors pertaining to the above.

Deck, Balcony and Patio

Residents should assist Management in maintaining the good appearance of your home, therefore:

• The installation of aerials or antennas of any kind is not permitted on your home without written

permission from Management.

• If your home has a deck, yard or patio, it is your responsibility to keep them neat.

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• Residents are not permitted to use drying rack or hang towels, rugs, clothes, etc. on decks, railings or

patios.

• Large personal items such as household furniture, bicycles, boxes, etc. should be stored in resident’s

home or storage unit. If removal of such items is required, residents agree to remove such items at

resident’s expense within the required 7-day notice to cure.

For wood decks, balconies or patios, If you have planters or pots, please put raised trays under them so that

they are off the deck a few inches. This will allow air to flow beneath the pot, and to prevent water run-off

from rotting the deck.

Interior Plants

Potted plants must not be placed directly on rugs or wood decks. There must be two (2) inches of air space

between the rug, deck or railing and the plant.

Windows

Window treatments & window screens (unless already present) are not provided. All windows need to be

operable, call the office immediately if this is not the case.

CARE & USE INFORMATION

The following information has been gathered in response to requests from residents looking for guidelines at

move-in and move-out times. If you have questions about the use and care for items not on this list, please

call Tricon American Homes. Most of our properties have care manuals for appliances, etc., provided by the

owners. Please refer to them first whenever there is a problem. Answers are often found in these guides.

**PLEASE REPORT UNSAFE OR HAZARDOUS SITUATIONS IMMEDIATELY.

Heating and Air Conditioning Maintenance

All residents are responsible for cleaning or replacing the furnace filters every month. Repairs/system

replacements caused by failure to clean/replace the filter may be the resident’s responsibility. In the event of

damage due to resident, charges applicable to the repair, will be applied to the resident account ledger. To

care for your furnace and wall heaters please do the following:

• Dust can accumulate at furnace vents as well as at fan vents. A small broom brushed across the

vent openings will clear away any dust and help the furnace or fan to operate efficiently.

• Prior to the heating season, please check your furnace/heater to be sure that it is in good operating

condition. If you identify needed repairs, notify Tricon American Homes immediately.

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Gas Wall Heaters

If your home has a gas wall heater, it is prudent to turn off the gas at the unit when the heater is not needed,

on any gas appliance, new or older, if the pilot light goes out you may detect a gas odor, which should

dissipate in a few minutes after airing out the room. If the odor persists, call the utility company immediately

and notify our office.

Power, Furnace & Hot Water Heater Outages

If the power goes out in your unit or house, first check to see if the whole area is without power. If it is out in

the area, chances are the utilities company already knows about it. However, you can try calling them to

report the problem.

If the power is only out in your house/unit, check the circuit breaker box. One or more circuits may be

tripped and you may see the switches in the off position. If no switch is OFF turn each switch OFF, then ON

to reset the circuits. If this doesn’t solve the problem, call the utilities company.

If either your furnace or water heater is not working, call the utility company first to have them check it out

and/or relight the pilot. If there are additional problems, they will inform you as to what needs to be repaired.

Call Tricon American Homes with the information they provide you and have any notices ready when

speaking with one of our team members.

Building Safety

• Please report to Tricon American Homes any defective or unlit outdoor lights.

• If residents need to call for fire, ambulance or police services, please notify (if possible) Tricon

American Homes immediately after this is done.

• Residents should not store anything in their home or storage unit that can create a fire hazard or

explosion (gasoline, paint cans, etc.)

Alterations

Remember, prior written permission from Tricon American Homes is required for any building additions,

alterations, papering, painting, staining, and stick-on-type shelf lining. Adhesive picture hangers of any type

are prohibited. Picture hangers employing a thin nail are recommended and permitted.

Rodents, Pests and Insects

The resident is responsible for keeping their home tidy to avoid rodents, pests, and insects. The landlord

will not treat for the prevention or control of pests/insects discovered within the interior or exterior of the

home following the initial 30 days following move in. Resident is responsible for monthly maintenance and

initial steps to control or get rid of pests/insects prior to contacting the Landlord.

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Residents will be charged for pest services rendered as a result of any failure by the resident to prevent or

protect the home from pests, and for any trip fees associated with pest appointments.

If rodents are discovered in the home, the resident should notify Tricon American Homes immediately. If

rodent infestation is discovered and due to the negligence if the resident’s responsibility of keeping a tidy

home, Tricon American Homes reserves the right to charge for pest services rendered for treatment.

If bedbugs are discovered in the home, the resident should notify Tricon American Homes immediately.

All bedbug treatments required by Tricon American Homes will be charged back to the resident for pest

services rendered for treatment.

Blinds and Verticals

When cleaning blinds/verticals, don’t soak them - the finish may bubble and peel. Spray them with mild

soap & water solution and wipe them. You can buy a spray cleaner which is inexpensive and easy to use.

Weekly dusting or wiping can save a lot of work later.

Fireplaces

Only hardwoods are permissible in the fireplaces and woodstoves to minimize the buildup of creosote

(residue), etc. in the chimney. Creosote buildup is a fire hazard. If one is provided, be sure the fireplace

screen is in place when a fire is burning to prevent hot ashes from burning the floor or floor coverings. A

fireplace screen may or may not be provided with the rental of your home.

Sliding Glass Doors, Screen Doors and Shower Tracks

It is imperative that dirt and debris regularly be cleaned out of sliding door tracks. Rolling over dirt, leaves

and pine needles that frequently accumulate in the tracks can damage the wheels on sliding doors,

especially the heavy glass sliders. Please make it part of your cleaning routine to clear the tracks. Please

do not use oil or WD-40 to lubricate slider doors or screens. They only attract dirt and gum up the wheel

mechanisms. To retard the growth of mildew in the tracks, keep the track clean. Use an old toothbrush and

do a regular monthly cleaning, it’s much easier than doing one major cleaning at move-out time.

If your home did not come with screens doors, they will not be installed. In the case that screen doors are

included with the home, the resident is responsible for any damage or holes that occur during the life of

residency.

Smoke Detectors and CO Detectors

Residents are responsible for reporting any non-operating, damaged, or missing smoke detectors or carbon

monoxide detectors within the home immediately. To report an issue, please contact our general

maintenance number and a staff member will be happy to assist you.

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Hardwood Floors

Never use a mop or oil for cleaning hardwood floors. Use a soft cloth to avoid scratching the surface. It is

best to sweep and dust regularly to avoid build-up of dirt. We recommend cleaning your hardwoods floors in

your home with a small amount of vinegar in water. Periodically, clean floors with Murphy’s oil following the

directions on the label. We encourage the use of throw rugs in front of the sink and the stove to protect

these areas from water and grease.

Garbage Disposals

Be sure to always run water while the disposal is operating to avoid damage to the unit. Let the water run

long enough to grind all the material in the disposal. Let the water run for 10-15 seconds after turning off the

disposal. Learn to recognize the sound the machine makes when completely free of garbage.

Disposals are designed to grind up organic items only. Exceptions include: banana peels, potato peels,

artichoke leaves, celery stalks, flower stems, coffee grounds, rice, pasta, bones, or any item that is

particularly tough. Never put paper, plastic, glass, aluminum foil or grease in the disposal.

Always be sure to check the power switch (usually under the sink). Try the reset button (somewhere on the

machine), and remove all contents before calling for maintenance. Stoppages due to resident neglect will

result in the residents being financially responsible for repair bills.

Countertops

Marble is a porous material. Be careful that water run-off from plants is not left standing on the surface

since it will permanently stain the marble. Never use any acidic or abrasive cleaning products including

vinegar. Countertop damages due to resident neglect or misuse will be resident’s responsibility, and will be

charged to the resident’s ledger.

Oven Racks and Pans

Residents are responsible for maintaining the cleanliness of the oven, oven racks & oven pans.

Refrigerator Coils and Drip Pans

A refrigerator may or may not be included in your rental. Keep coils on refrigerators free of dust. Coils need

free air flowing around them to operate efficiently. Failure to keep coils clean may cause the appliance

motor to burn out. The replacement of a burned-out motor due to dirty coils may be the resident’s

responsibility. Some refrigerators have drip pans under them. If not kept clean, the pans can start to

develop a strong odor. Please take the time to get acquainted with the appliances in your unit.

Mildew

Residents are responsible for keeping edges of showers or tubs, tile walls and around metal windows and

any other area with moisture, free from mildew.

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To clean ceramic tiles, mildewed tub, shower and fixtures follow these instructions:

• Dilute 1-part white vinegar in 5 parts water

• Never use scrubbing cleaners like Comet or AJAX on mildewed fixtures, as these products will

permanently scratch the surfaces.

• Use a soft sponge and apply the solution to the mildewed areas.

Plumbing Fixtures

Never use abrasives on brass or gold fixtures. It is best to wipe fixtures clean after each use. If brass needs

to be polished, please use a product specifically designed for use on brass. Many homes and apartments

have low-flow toilets. We strongly recommend that you keep a plunger nearby. Low-flow toilets tend to clog

or back up if too much paper, etc. is flushed. Residents must be prepared to plunge the toilet to clear clogs

and avoid damage from over-flows.

Toilet

Do not flush sanitary napkins, diapers, hair or other restrictive materials down the toilet. ONLY TOILET

PAPER SHOULD BE FLUSHED DOWN THE TOILET! Stoppages due to the resident’s neglect will result in

the residents being financially responsible for plumbing repair bills.

Drains

Please avoid letting food, hair, and excess soap go down the drains. CLOGGED DRAINS CAUSED BY

HAIR, GREASE, SOAP AND/OR OTHER MISCELLANEOUS ITEMS ARE THE RESIDENT’S

RESPONSIBILITY. (Some dishwashers will clog from food left on the dishes when put in the machine.)

An excellent drain cleaning/clearing solution recipe is:

• 1 cup salt

• 1 cup baking soda

• 1 cup vinegar

• Followed by 8 cups boiling water

We recommend performing this treatment monthly to avoid build-up. Hardware stores carry “hair catchers”

to place in sink and tub drains that significantly help keep drains free of hair.

Water Damage

Residents must take care to avoid water damage caused by allowing water to sit on counters and floors.

Care must be taken to ensure that shower curtains are inside the tub, and that shower doors are completely

closed when taking a shower. Water on tile floors can seep through the grout and cause dry rot on the

floorboards below. Water can also seep around the edges of linoleum and damage the flooring below. We

recommend putting a mat, towel or rug on the floor to step on when exiting the tub or shower. Water can

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easily be splashed into the space behind the faucet in the kitchen or bath and damage the counter surface.

Please be sure to keep these areas dry to prevent damage.

GENERAL RULES

Visitors and Guests

The residents are responsible for the proper conduct of family members, visitors and guests and for

ensuring that they understand and observe the policies and regulations of your lease agreement. Any guest

staying with you for longer than 3 consecutive weeks will need to be added to your lease as an occupant.

Noise

To prevent noise complaints, and possible further action, please exercise reasonable consideration for your

neighbors.

Locks and Keys

Lock replacement or installation is to be done by Tricon American Homes only! Installation of knockers or

attachments to any door is not allowed. In the event you are locked out of your home or have lost your key,

please call Tricon American Homes maintenance to schedule a locksmith. Residents are responsible for all

charges affiliated with rekeys.

To avoid getting locked out, consider the following:

• It’s a good idea to leave a spare set of keys with a friend/neighbor. However, if you hide the keys and

they are discovered, the locks should be changed and it must be at your cost. Tricon American

Homes will not be held liable for any stolen or lost resident keys.

• Be sure to carry all your door keys (handle and deadbolt) with you.

Renters’ Insurance

Tricon American Homes hereby notifies residents that all resident valuables should be protected against all

losses by a Renters’ Insurance Policy. Tricon American Homes assumes NO liability for any losses to

resident’s personal property, including fire, theft, water damage and earthquake. Please refer to your lease

agreement pertaining to requirements associated with Renter’s Insurance.

Indemnification

Residents shall indemnify and hold Tricon American Homes, Owners and Tricon American Homes Agents

harmless from all claims of loss or damage to property and injury to or death of persona caused by the

intentional acts or negligence of residents, their guest or invitee, occurring on or about the building or

apartment, including adjacent grounds (sidewalks, streets, etc.).

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TERMINATION OF RESIDENCY

Upon resident’s decision to terminate the lease, a minimal 60-day written notice is required. The resident is

responsible to abide by all notice terms, including payment of termination fees, as described within the lease

agreement. Payment of termination fees must be paid prior to the move out, following the notice of

termination. (A Notice of Intent to Vacate Form is attached for your convenience). Upon receipt, our office

will contact you to acknowledge receipt. If for any reason you do not receive this acknowledgement within 5

days of submittal, please contact our office to confirm that your notice was received. Tricon American

Homes reserves the right to hold the resident responsible to the terms of the lease. It is the resident’s

responsibility to keep their payments current to avoid any balances being deducted from their security

deposit.

Early Termination

Early Termination must meet the following requirements:

• Resident is required to provide the minimum 60-day notice in writing.

• Resident is required to make full payment of all Early Termination Fees noted within the lease

agreement prior to move out.

• Resident is responsible to pay back any and all “lease specials/rental concessions” provided at move

in.

• Resident is responsible for rekey fees associated with their move out.

• Resident is responsible for any damage charges noted upon move out pre-inspection and/or final

inspection.

Resident Transfer

Transfers to another Tricon American Home is permissible upon meeting the following requirements:

• Resident is required to provide the minimum 30-day notice in writing.

• A transfer fee of $500 must be paid prior to the transfer, at the time of notice.

• Resident must reside in current residence for a minimum of (6) six months.

• Resident is required to make payment of the full rent owed within the month of transfer. (Mid-month

move outs resulting in pro-rated rents will not be accepted).

• Resident payment account history must be in good standing and reflect a zero balance on account

upon transfer

• Resident is required to schedule a pre-transfer inspection with the Property Manager prior to

receiving transfer approval.

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RESIDENT 60-DAY NOTICE OF INTENT TO VACATE FORM

Date: _____________

Desired Move-Out Date: _____________________

Property Address: ______________________________________________________________________

Resident(s) Name(s): ____________________________________________________________________

Forwarding Address (s): __________________________________________________________________

Reason for Move: _______________________________________________________________________

I, the resident, acknowledge receipt of my move out instructions, and agree to read and comply with the

specifications set forth in them. I understand that failure to do so may result in penalties and further action

from Tricon American Homes and its affiliates. (ALL resident signatures are REQUIRED ON THIS FORM)

Resident Signature: _______________________________________ Date: _____________________




Should there be any question, contact our local Leasing Agent or dial 1-855.676.1680.

OFFICE USE ONLY:

EMAIL RECEIVED DATE: _________________________

MAIL RECEIVE DATE: _________________________

STAFF MEMBER: ________________________________________

SIGNATURE: __________________________________

ASSIGNED TO: __________________________________________

ACKNOWLEDGEMENT SENT TO RESIDENT DATE: _________________________

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MOVE OUT INSTRUCTIONS

At Tricon American Homes, we want our residents to experience a smooth transition during their move out.

We understand how stressful this time can be, so we’ve provided clear instructions to outline a proper move

out procedure and minimize any potential confusion. Please read through these instructions carefully, and

contact our office at 855.676.1680 with any questions you may have.

Step 1: Give Proper Notification of Your Intent to Move

Provide written notification by either completing the form within this guide or by providing written notification

as soon as you have made the decision to move (at least 60 days prior to your desired move out date).

Please be sure to list your forwarding address on this form and/or your written notification. The form will then

be returned to you with the acknowledgement portion completed for your records

Step 2: Schedule Your Move Out

At the bottom of your returned notice, you will be given a number to call to set up your move out inspection.

Should you choose to, you may also set up a “pre-move out inspection” as well to go over any repairs,

cleaning specifications, etc. that may need to be completed prior to your move out. Final move out

inspections will be done only after all of your personal property has been removed and you have properly

cleaned the unit. If a Move-out inspection is scheduled and you are not ready and the move out inspection

needs to be re-scheduled, you will be charge a trip fee ($75). At this time, your keys will need to be returned

to Tricon American Homes, along with any additional property access items (garage door remotes, mail

keys, pool keys, amenity keys, parking permits, etc.). A fee may apply for any unreturned items. YOU WILL

NOT BE ABLE TO RE-ENTER THE PROPERTY AFTER YOU HAVE TURNED OVER POSSESSION OF

YOUR KEYS AT THIS APPOINTMENT. Remember that the better the condition of the property when you

leave, the faster your deposit/disposition can be sent out.

Step 3: Contact Your Local Utility Companies To Coordinate Final Billings/Services

Be sure to contact your local utility companies to get the utilities put back in the owners’ name. DO NOT

REQUEST THAT SERVICE BE TURNED OFF – ANY DAMAGES/TURN-ON/TURN-OFF CHARGES

AFFILIATED WITH THE SHUT OFF WILL BE CHARGED TO YOUR ACCOUNT AND/OR SECURITY

DEPOSIT AS A RESULT. Be sure you have coordinated a final trash pick-up for any garbage remaining in

your cans. Request a final utility bill be issued to your new address with your final interior/exterior meter

readings (you will be responsible for reporting these to the utility companies). Any unpaid utilities will be

deducted from your security deposit.

Step 4: Make Sure Your Property Is Move Out Ready

To minimize move out charges and/or fees, please follow the cleaning specifications listed below:

• Remove all trash, debris, and personal items from the home, garage, outbuilding, and yard areas

• Clean all appliances thoroughly – including but not limited to range hood, microwave, oven,

refrigerator (if provided). Leave refrigerator “ON”

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• Clean out fireplace (if provided), and broom sweep

• Clean sinks and wipe out all cabinets in drawers throughout property

• NOTE: ALL CARPETS MUST BE PROFESSIONALLY CLEANED, AND A RECEIPT PROVIDED AT

YOUR MOVE OUT INSPECTION – IF CARPETS ARE NOT PROFESSIONALLY CLEANED, A

COST OF UP TO $400 MAY BE DEDUCTED FROM YOUR SECURITY DEPOSIT FOR PAYMENT

OF THIS SERVICE

• Thoroughly clean all non-carpeted flooring – remove all stains and marks

• Wash walls carefully; pay special attention to areas around light switches, hallway doors and

baseboards

• Clean all windows and remove cobwebs inside and out

• Secure and/or repair all screens/screen doors

• Clean and disinfect all bathroom areas thoroughly

• Repair any damages caused by your pet(s)

• Mow, trim, and remove debris from all yard areas, and sweep drive-ways and sidewalks

• Clean all baseboards, light switches, and windowsills

• Replace any missing/burned out light bulbs and or fixtures

• Replace all filters in the home

• Patch/Paint any large holes in walls

• Broom sweep the garage and any storage area, and remove any personal property

• Replace any broken/bent blinds (if provided)

• Make arrangements to have your trash picked up before you discontinue services, and do NOT place

trash in the recyclable cans or fines may apply

NOTE: IF THE PROPERTY IS NOT FULLY CLEANED, AND PROFESSIONAL CLEANERS MUST BE

SENT OUT BY TRICON AMERICAN HOMES, A CLEANING CHARGE OF UP TO $400 MAY BE

CHARGED TO YOU THE RESIDENT FOR THIS SERVICE

ENJOY YOUR MOVE!

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ACKNOWLEDGEMENT OF RESIDENT GUIDE

This is to acknowledge that I/we have received a copy of the Tricon American Homes Resident Guide. I

understand that I am responsible for reading and understanding the contents of the Guide. If I have any

questions, concerns, or need additional information prior to complying with any suggestions or stated rules

in this guide, I will contact Tricon American Homes immediately.

Property Address:

______________________________________________________________________________________

Please print, sign and date below.





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