Reserch Methodology. f

8/2/2019 Reserch Methodology. f

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ATTRITION IN A BPO
http://images.google.co.in/imgres?imgurl=http://www.timesjobs.com/timesjobs/3global/images/3globallogo.gif&imgrefurl=http://www.timesjobs.com/timesjobs/3global/contactus.html&usg=__dOyNUcIMCRy_yn4TTDxY-T308NY=&h=84&w=77&sz=2&hl=en&start=6&sig2=-ExEZ86lTs7oP4bJcO6qQA&itbs=1&tbnid=M3Vc-bdOjFRVlM:&tbnh=76&tbnw=70&prev=/images%3Fq%3D3%2Bglobal%2Bservices%26hl%3Den%26gbv%3D2%26tbs%3Disch:1&ei=Ut2yS625H8zBrAeL95zaAw


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INTRODUCTION

BPO, defined as contracting of the operationsand responsibilities of specific businessfunctions to a third-party service provider.

Key Players GE, Intelenet Global Services,Convergys.

Attrition - Reduction in the employersphysical workforce.

Reasons for Attrition in a BPO.


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INTRODUCTION - 3 GLOBAL SERVICES

Part of the Hutchison Whampoa Group

Hutchison Whampoa Limited (HWL):Founded

by Mr. Li Ka-shing

Started on an unique date ie. 03/03/2003 tosignify the power of the number 3

3G operations in ten countries Australia,Austria, Denmark, Hong Kong, Ireland, Israel,Italy, Macau, Sweden and the United

Kingdom.


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INTRODUCTION FIRST SOURCE

Leading global provider of business processoutsourcing services

Offer Banking & financial services,telecommunications & media and thehealthcare industry

Won 8 Six Sigma awards from IQPC(International Quality and Productivity Center)in 2007-08


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RESEARCH OBJECTIVE

To statistically analyze, Whether

compensation & rotating shifts are themajor factors for labour turnover at theentry level in a BPO industry by usingHypothesis technique i.e. Chi Square Test


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METHODOLOGY

Reasons for leaving the job in a BPO. Relationship of rotating shifts with Attrition in BPO.

SOURCES OF DATA

Primary data

Instrument- Questionnaire

SAMPLE DESIGN

Individuals of different

Two different companies- 3 G & First Source

Entry LevelAnd a total of 150 employees


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HYPOTHESIS

H0: Compensation & rotating shifts are themajor factors for employee turnover at theentry level in BPO industry.

H1: Compensation & rotating shifts are notthe major factors for employee turnover at theentry level in BPO industry


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DATA ANALYSIS METHOD

Graphical and statistical method were used

Chi square test is applied.

LIMITATIONS OF THE STUDY

Research done only in Mumbai

Done on entry level employees


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WHY CHI SQUARE TEST? X2

Fullfills the below listed requirement

Quantitative data

One or more categories

Independent observations Adequate sample size(atleast 10)

Simple random sample

Data in frequency form

All observations are used


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REASONS FOR PEOPLE JOINING A BPO


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RETENTION OF AN EMPLOYEE IN A BPO


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NIGHT SHIFTS IN A BPO


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STATISTICAL ANALYSIS

H0: Salary is the most important factor for employees leaving

jobs in a BPO apart from the other factors. H1: Salary is not the most important factor for employees

leaving jobs in a BPO apart from the other factors.

3G First Source Total

Better Salary 42 36 78

Job Profile 6 6 12

Work Pressure 6 7 13

Rotating shifts 14 20 34

Health Issues 7 6 13

Total 75 75 150

LOS: 5% (0.05)


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STATISTICAL ANALYSIS (Contd)

fo fe (fo-fe) (fo-fe) (fo-fe)/fe

42 39 3 9 0.23

6 6 0 0 0

6 6.5 0.5 0.25 0.038

14 17 3 9 0.529

7 6.5 1.5 2.25 0.346

36 39 3 9 0.23

6 6 0 0 0

7 6.5 0.5 0.25 0.038

20 17 3 9 0.529

6 6.5 0.5 0.25 0.038

1.978

Calculated value: 1.978 Table Value: 9.488

Calculated value


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Strongly Agree 39 41 80

Agree 20 20 40

Disagree 9 8 17

Strongly Disagree 7 6 13

Total 75 75 150

LOS: 5% (0.05)

H0: Fixed shifs are a major factors for employee retainability in a BPO

industry.H1: Fixed shifs are not a major factors for employee retainability in a

BPO industry


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39 40 -1 1 0.025

20 20 0 0 0

9 8.5 0.5 0.25 0.0294118

7 6.5 0.5 0.25 0.0384615

41 40 1 1 0.025

20 20 0 0 0

8 8.5 -0.5 0.25 0.0294118

6 6.5 -0.5 0.25 0.0384615

0.1857466

Calculated Value: 0.1857 Table Value: 7.815

Since the calculated value is less than the table value at 5%LOS we accept the

null hypothesis.
http://var/www/apps/conversion/current/tmp/scratch11361/RM/chisquare.pdfhttp://var/www/apps/conversion/current/tmp/scratch11361/RM/chisquare.pdf


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Strongly Agree 39 43 82

Agree 21 20 41

Disagree 8 6 14

Strongly Disagree 7 6 13

Total 75 75 150

LOS: 5% (0.05)

H0: Affect on social life plays a major role in the attrition of an employee in

the BPO industry.

H1: Affect on social life does not plays a major role in the attrition of an

employee in the BPO industry.


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39 41 -2 4 0.097561

21 20.5 0.5 0.25 0.0121951

8 7 1 1 0.1428571

7 6.5 0.5 0.25 0.0384615

43 41 2 4 0.097561

20 20.5 -0.5 0.25 0.0121951

6 7 -1 1 0.1428571

6 6.5 -0.5 0.25 0.0384615

0.5821496

Calculated Value: 0.5821 Table Value: 7.815

Calculated Value < Table value

As the calculated value is less than table value we accept the null

hypothesis.
http://var/www/apps/conversion/current/tmp/scratch11361/RM/chisquare.pdfhttp://var/www/apps/conversion/current/tmp/scratch11361/RM/chisquare.pdf


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CONCLUSION

On an entire industry

From a Fresher's perspective

From an experience individuals perspective.

Reserch Methodology. f

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