Release Overview SV8100 R5.0 (EMEA) Issue 2sf.nec-unified.com/docs/informations-techniques... ·...

SV8100 R5.0 (EMEA)

Release Overview

Date: 18 February 2011

Version: V5.0 Issue 2

Copyright 2010 NEC Unified Solutions B.V. Exclusively for use by NEC Unified channel partners All rights are reserved. Reproduction whole or in part is prohibited without the written consent of the copyright owner. 2 of 36

Contents

1. PRODUCT SUMMARY ........................................................................................................................ 4

2. OVERVIEW ........................................................................................................................................... 5

3. NEW AND ENHANCED BUSINESS FEATURES - SOFTWARE (NON ........................................... 6

LICENSED) .................................................................................................................................................... 6

3.1 IP Address Collision Alarm ...................................................................................................... 6

3.1.1 Benefits .............................................................................................................................. 7

3.1.2 Required Software and Hardware ..................................................................................... 7

3.1.3 Required Training .............................................................................................................. 8

3.2 IP Address of 3rd

Party TAPI Device ........................................................................................ 9

3.2.1 Benefits .............................................................................................................................. 9

3.2.2 Required Software and Hardware ..................................................................................... 9

3.2.3 Required Training .............................................................................................................. 9

3.3 Minibar confirmation .............................................................................................................. 10

3.3.1 Benefits ............................................................................................................................ 10

3.3.2 Required Software and Hardware ................................................................................... 10

3.3.3 Required Training ............................................................................................................ 10

3.4 Transfer of un-dialled lines ..................................................................................................... 11

3.4.1 Benefits ............................................................................................................................ 11


3.4.3 Training Course Required ............................................................................................... 11

3.5 Call-forward on one key .......................................................................................................... 12

3.5.1 Benefits ............................................................................................................................ 12



3.6 Guest Name to IP DECT Phone .............................................................................................. 13

3.6.1 Benefits ............................................................................................................................ 13



3.7 Disconnect supervision operation for BCT wrapup ................................................................ 14

3.7.1 Benefits ............................................................................................................................ 14



4. NEW AND ENHANCED BUSINESS FEATURES - SOFTWARE (INDIVIDUALLY LICENSED)15

4.1 ACD Skill Based Routing ........................................................................................................... 15

4.1.1 Benefits ............................................................................................................................ 16



4.2 XMLPro .................................................................................................................................... 18

4.2.1 Benefits ............................................................................................................................ 18



5. NEW AND ENHANCED BUSINESS FEATURES - SOFTWARE (ADVANCED FEATURE

LICENSE ITEMS) ........................................................................................................................................19

5.1 IP DECT Enhancements – 2nd

Call Information ..................................................................... 19

5.1.1 Benefits ............................................................................................................................ 19



5.2 IP DECT Enhancements – CLI on Transfer ............................................................................ 21

5.2.1 Benefits ............................................................................................................................ 21




5.3 NETLINK: Multi-SIP carriers ................................................................................................. 22

5.3.1 Benefits ............................................................................................................................ 22



5.4 Callback to Cell Phone ............................................................................................................ 24

5.4.1 Benefits ............................................................................................................................ 24



5.5 Memo Display Function .......................................................................................................... 26

5.5.1 Benefits ............................................................................................................................ 26



5.6 Name History of Outgoing Call .............................................................................................. 28

5.6.1 Benefits ............................................................................................................................ 28



5.7 Automatic Access to InMail by CallerID ................................................................................ 29

5.7.1 Benefits ............................................................................................................................ 29



5.8 KCCIS Callback ...................................................................................................................... 31

5.8.1 Benefits ............................................................................................................................ 31



5.9 External Paging Enhancement ................................................................................................. 32

5.9.1 Benefits ............................................................................................................................ 32



6. SOFTWARE AND HARDWARE ........................................................................................................33

7. TECHNICAL DOCUMENTATION ....................................................................................................34

8. TECHNICAL COURSES .....................................................................................................................35

9. DOCUMENT HISTORY ......................................................................................................................36


1. PRODUCT SUMMARY Business today demands efficient, seamless communication to enable rapid decision-making and

customer responsiveness. NEC’s UNIVERGE®360 is our approach to help small to medium-sized

businesses succeeds at this accelerated level by unifying all aspects of business communication. The

UNIVERGE SV8100 Communications Server is an integral part of this initiative.

The SV8100 Communications Server is the ideal system for small to medium-sized businesses that

wish to compete and grow their businesses over time. This robust, feature-rich solution is scalable and

can be expanded to meet your communications needs both now and in the future.

Designed to be both versatile and scalable for growing business needs, the SV8100 supports IP, TDM

video, wired or wireless. It also provides high-powered features and applications that can be

transparently shared between branch or remote locations. Individuals, departments and locations can

work more efficiently by using this feature to communicate seamlessly in real time.

The UNIVERGE® SV8100 Communications Server provides converged communications - telephony,

data and video over an IP infrastructure. The solution is targeted at the small to medium sized business

and supports between 8 and 512 users on a single site, and a variety of networking possibilities.


2. OVERVIEW SV8100 R1 series software was introduced with the release of the UNIVERGE SV8100. The SV8100

continues to provide new and enhanced features with the release of 8100 R5.0 series software and new

hardware items.

R5.0 software and hardware includes the new and enhanced features :-

SV8100 Software

Non-license items

IP Address Collision Alarm

IP Address of 3rd

Party TAPI Device

Minibar confirmation

Transfer of un-dialled lines

Call-forward on one key

Guest Name to IP DECT Phone

Disconnect supervision operation for BCT wrap-up

Individually Licensed Items

ACD Skill Based Routing

XMLPro

Advanced Feature License items

IP DECT Enhancements

Netlink: Multi-SIP carriers

Callback to Cell Phone

Memo function

Name History of outgoing Call

Automatic Access to VM by Caller ID

KCCIS Callback

External Paging Enhancement

SV8100 Applications

PC Programming

MyCalls R3 – Refer to MyCalls R3 Overview

For additional information on the SV8100 please refer to Product Overview SV8100 R5 document. All

training courses against new items require the relevant pre-requisite courses.


3. NEW AND ENHANCED BUSINESS FEATURES - SOFTWARE (NON

LICENSED)

3.1 IP Address Collision Alarm

IP Duplication can cause several issues, one typical issue is one way speech.

The SV8100 can monitor IP duplication by using “Gratuitous ARP” (performing an ARP of own

address/es.) to check if any other device is showing registered as this address.

This is a periodic task performed every 5 minutes (non-programmable).

The SV8100 can check for duplication of the CCPU IP addresses and IPLA IP addresses.

See the following table for addresses checked, alarm name and priority.

Collision check PRG Alarm display name Alarm display priority

PRG 10-12-01 Collision(01) 10

PRG 10-12-09 Collision(02) 1

PRG 84-26-01 GW：1 Collision(03) 2








The alarm of the IP collision can be displayed with the following terminal types :-

DT300

DT700

DTerm

Displayed as below:-

1-4 FRI 8:53PM Collision(01)192.168.0 .XXX List Dir ICM Prog


Or View Alarm reports in Pc Programming. Param 2 shows the IP address conflict, 2 is Collision(02).

Note : This functionality is only available on same subnet, cannot be performed over routed networks.

3.1.1 Benefits

Provides increased diagnostic facilities for field issues.

3.1.2 Required Software and Hardware

• SV8100 R5 Software


3.1.3 Required Training

• If SV8100 trained no extra training required

To configure :

PRG CMD 90-10 Alarm 57 Set alarm as Not Set, Minor (def) or Major.

PRG CMD 90-10 Alarm 57 Set to Report (def: Off)

PRG CMD 90-50 Enter Extension to send alarm to. e.g 200

Or via Easy Edit .


3.2 IP Address of 3rd

Party TAPI Device

The SV8100 will show the IP address of CTI device currently connected to the 3rd party CTI interface

(PRG CMD 10-20-01).

The IP Address is shown as a read only entry in PRG CMD 20-23-06.

3.2.1 Benefits

Allows easy finding of 3rd

Party TAPI server connected to the SV8100




• No extra training required.

PRG CMD

20-23-06


3.3 Minibar confirmation

Pre R5When entering minibar items at a guest phone confirmation tones were not heard.

From SV8100 R5 confirmation tones will be heard when entering minibar items on Guest phone.

This will be heard after entering the quantity:-

So operation would be

Dial 781 (Service Code for Hotel Set Hotel Room Data)

Dial Item number

Press Hold

Dial Quantity

Press Hold – At this point a confirmation tone will be heard.

For SLT’s Recall is used instead of Hold.

3.3.1 Benefits

Gives confidence to the Hotel staff that the information has been taken.



• Hotel interface (PMSLite or PMS on PVA with front office software)


• If Hotel trained no extra training required


3.4 Transfer of un-dialled lines

Will give the ability for a managing phone e.g. Operator the chance to transfer trunk toll restricted

access to other extensions.

Uses Walking Toll Restriction

New Key: #04: Change Restriction Class

Can have multiple keys with different codes stored or key with no code to allow operator to enter a

code after pressing (useful if lots of codes, or operator using lots of keys already).

Operation:

Ext101 calls operator (100).

Operator answers.

Operator presses the programmable key followed by the Toll Restriction Code

Operator receives Complete message.

Ext 101 clears down.

Ext 101 makes call with toll restriction assigned by operator for that single call.

After call is complete, access is again blocked.

3.4.1 Benefits

Allows central position to control outbound calls. Ideal for retail industry, warehouse, etc



3.4.3 Training Course Required

• If SV8100 trained no further training required.

PRG CMD 15-07 new key #04 and enter Toll Restriction Code or leave blank (leaving blanking will

prompt the operator to enter the code after pressing the function key each time) or can use 851 and Key.

Normal Toll Restriction programming required (PRG 21-14)


3.5 Call-forward on one key

A new CFW Key function with destination. Allows multiple CFW keys to be programmed each having

own forward type and destination.

Can easily change between forwards. Toggle on and off by pressing same key.

Available key list:

10: call forward - immediate

11: call forward - busy

12: call forward - no answer

13: call forward - busy/no answer

14: call forward - both ring

Operation:

Dial service code 851

Press Programmable key

Dial 2 digits Key code (10,11…)

Dial number to be transferred

Press Hold

3.5.1 Benefits

Gives bet user experience. Allows easy setting and using of forwards.





CMD 15-07 Select Forward Type – Enter destination


3.6 Guest Name to IP DECT Phone

SV8100 R5 will allow Guest name to be sent to IP DECT phone when the Guest phone makes a call to

the IP DECT Phone. This allows mobile Hotel staff to instantly recognize the caller and greet

accordingly.

3.6.1 Benefits

Improves service given by Hotel Staff, allowing professional and personal answer.



• Hotel interface (PMSLite or PMS on PVA with front office software)

• DAP firmware version 5 or above.



No Programming is required to allow this feature.


3.7 Disconnect supervision operation for BCT wrapup

BCT often has agents using headset functionality, using the agent software to answer and control the

phone.

This is an excellent use of the phones and software together. Particularly when used with the disconnect

supervision feature.

Disconnect Supervision is a feature on the SV8100 that automatic clears down your phone when the

incoming caller clears down.

If the SV8100 has disconnect supervision enabled, at the end of the call the handset used by BCT would

go idle and be available for another call or remain in a wrap-up (ACW) state until BCT sees further

activity on the phone (e.g. lifting the handset). This is a useful feature and allows efficient call handling.

For those agents using a handset or a headset plugged into the handset port and uses a cradle device to

control the calls this can be an issue. When the incoming caller clears down, so does the BCT

extension, however because the handset is off hook it creates a new dial tone state. This cause BCT to

believe that the Agent is ready to come out of wrap up immediately.

For this scenario it is better that that the agents do not have disconnect supervision.

Therefore instead of the setting being global (PRG CMD 20-02-09) it has been made a class of service

setting (PRG CMD 20-13-43). Therefore allowing those members that prefer disconnect supervision on

to still have the efficiency and the BCT agents requiring the wrap-up functionality to have this disabled.

3.7.1 Benefits

Allows all modules of BCT to be used with Headset/Handset and the users preferred settings.





PRG CMD 20-13-43 Disconnect Supervision (COS) – Enable/Disable for classes required

PRG CMD 20-02-09 Disconnection Supervision (Global) - Disable


4. NEW AND ENHANCED BUSINESS FEATURES - SOFTWARE

(INDIVIDUALLY LICENSED)

4.1 ACD Skill Based Routing

Further enhancing the built in functionality of the SV8100, this function allows ACD incoming call to

be distributed to the agent based on by skill level of the agent.

This feature supports both Normal Login Mode and AIC Login Mode.

Skill Based Routing can set to each ACD group.

Skill Based Routing supports Normal Login and AIC Login.

Priority range is 1 to 7. Priority 1 is highest priority.

Call sequence

First call arrives at the free agent with highest priority (priority 1).

Second call arrives at the free agent with highest priority in this case as the priority 1 agent is

unavailable the call arrives at the priority 2 agent.


Third call arrives at the free agent with highest priority in this case as the priority 1 agent as has

finished with previous call

Only when priority 1 and 2 agents are unavailable will the priority 3 agent receive a call.

If there are any agents assigned with the same skill level, the system distributes the call in

order to agent’s waiting time (as in standard ACD).

If the LoginID (Agent) does not have a skill table assigned then the system will treat the agent

as a highest level (level 1).

When ACD Group overflow call happens, and the call is transferred to another group, then the

behaviour of the call depends on transferred group setting. For example, when the call transfers

from group 1 to group 2, skill base routing follows group 2 setting.

The agent has to log off from ACD Group when the system data will be changed. Otherwise,

the system data is not applied correctly.

4.1.1 Benefits

Gives much more flexibility and control of how calls are delivered, ensuring calls are delivered to those

best suited so the best possible service can be given.



• BE110869, LK-SYS-ACD-SKILLBASE-LIC, (2105)


If ACD trained then no extra training required.


To configure:

Follow usual ACD Programming plus:

NEW PRG CMD 41-21-02 Enter Skill Table Number (1-512, def 0) against ID

NEW PRG CMD 41-22-01 Enable/Disable Skill Based Routing per group

NEW PRG CMD 41-23-01 For Skill Table and Group Enter Skill Level (1is highest Priority)

So effectively Each Login ID has a Skill Table

LoginID Skill Table

201 1

202 2

203 3

204 4

And Each Skill Table has a skill for each group.

ACD Grp 1 ACD Grp 2 ACD Grp 3 - ACD Grp 64

Skill Table 1 1 2 3 - 7




- - - - - -


So equates as:

ACD Grp 1 ACD Grp 2 ACD Grp 3 - ACD Grp 64

Agent 1 (201) 1 2 3 - 7

Agent 2 (202) 2 3 1 - 2

Agent 3 (203) 3 1 2 - 3

Agent 4 (204) 1 1 1 - 1

- - - - - -

Agent 512 3 3 3 - 3

Agent 1 has highest Priority in ACD Grp 1, but lowest in ACD Grp 64.

Or via Easy Edit


4.2 XMLPro

XMLPro is a programming interface allowing access to the SV8100 System Data for partnered

applications such as BCT, MyCalls, etc (currently working towards integrating with the interface).

This allows the applications to help self import areas such as extensions, DDI’s etc to make installation

easier, ultimately approaching near self configuration.

The interface also would allow applications to make changes to data, so give more control from the

application user.

The interface is as powerful as the application driving it!

4.2.1 Benefits

Allows greater integration between application and SV8100.

Allows for easier installation for engineer and easier configuration by end user.

Allows greater application possibilities.



• BE110868, LK-SYS-XMLPro-LIC, (0041)


Details provided to partnering applications.


5. NEW AND ENHANCED BUSINESS FEATURES - SOFTWARE

(ADVANCED FEATURE LICENSE ITEMS)

5.1 IP DECT Enhancements – 2nd

Call Information

SV8100 R5 will support a 2nd

call indication. Whilst on a call (conversation only) a tone can be heard.

It is then possible to use the answer button/* can to toggle.

Notes:

• It is not possible to transfer call 1 and call 2 together.

• It is not possible for an IP DECT user to make an enquiry call whilst a 2nd

call is waiting

• It is not possible for an IP DECT user to transfer off the 1st caller whilst a 2

nd call is waiting

5.1.1 Benefits

Makes you aware of another caller attempting to reach you, allows you to make a decision whether to

continue call, and take another, or briefly speak to the new caller and return to existing call.



• BE110867, LK-SYS-V5000 Enhancements-LIC, (0034)



• If SV8100 and IP DECT trained no further training required.

New PRG CMD 20-13-54 Call Waiting for standard SIP Terminal – 0/1 disable/enable (def 0)

Note: PRG CMD 20-13-5, 20-13-6 Off Hook Signalling and PRG CMD 20-09-01 Second Call must be

enabled.

Also the DAP must have multiple_call_appearances=yes and call_waiting_indication=Waiting. As

below :


5.2 IP DECT Enhancements – CLI on Transfer

Currently the transferring party number (name not supported) is displayed to an IP DECT phone.

SV8100 R5 will support the original CallerID display after a call transfer for both Supervised and

Unsupervised transfer.

If no CLI is available on the trunk call “Anonymous” is displayed on the IP DECT handset.

5.2.1 Benefits

Allows better recognition of callers and more accurate call history.





• If SV8100 and IP DECT trained no further training required.

No programming is required to enable this feature.


5.3 NETLINK: Multi-SIP carriers

SV8100 R5 software introduces the ability to have multiple SIP Carriers when using Netlink.

Previously only one SIP carrier was available; now up to 16 Carriers can be used (Max one per node).

Cannot exceed the 200 Trunk Limit.

This helps provide local breakout (reducing traffic and DSP usage across Netlink) and provided

redundancy.

Notes:

Because each Node has its own details for the SIP area and cannot be replicated it is necessary to take

configurations of each when performing SIP Trunk aspects.

VLAN and QoS items are replicated so please take into consideration each nodes IT infrastructure. As

if the secondary becomes a primary, it will take the original Primary’s QoS and VLAN settings.

5.3.1 Benefits

Allows local breakout for external calls. Allows redundancy with multiple trunk carriers.




• Total number of IP Trunk licenses - LK-SYS-IP-TRUNK1-LIC (BE107582)

• Licenses and hardware required under normal Netlink conditions.

All licenses should be added to the Primary Node.

The Internet

Primary

IP Trunk No: 01-02

Secondary

IP Trunk No: 03-04

Use one DSP

Use one DSP

NetLink

System

Use Multiple Carrier



• If SV8100 VoIP trained then no further training required

All systems should be Netlinked before programming.

All Licenses should added to the Primary.

PRG CMD 10-40 set which trunks will be on which site.

Each system should be connected to via Pc Programming or WebPro to program SIP Trunks.

Each node is programmed as would be if programming a Single system (PRG CMD 10-28, 10-29, etc.)

however the connection details (carrier address, registration details) will be different at each node.


5.4 Callback to Cell Phone

Extending the Mobile Extension functionality even further to remove outbound call charges.

Rather than the normal call in to mobile extension and receive dial tone(for which the mobile would be

charged for the call into the system), there is now the possibility to hangup after one ring and have the

system callback. When answered this presents dialtone off the system in the same way Mobile

extension normally works (the difference being that the Call charges are now at the SV8100).

Notes:

Can be used on ISDN BRI and PRI, SIP Trunks. Cannot be used with Analogue Trunks.

If on answer by the Mobile no DTMF is seen within a set time, the call is disconnected.

If all trunks are busy or not answer at the mobile, the call will not retry.

5.4.1 Benefits

Improves mobility, allows call charges to be made against the system rather than the phone. Makes

accounting easier. Means that workers can use their personal phone (if number entered) to make non

charged calls for company purposes.




Any call charges

billed to system

One ring and

hang up

Number matched

in Speed dial

and system Answer and

receive dialtone



• If SV8100 Trained no further training required.

Set up Mobile Extension as usual, then:

New PRG CMD 15-22-04 Select Callback

The following timers apply, however these should work in their default and only need changing if

different times are required.

New PRG CMD 22-01-12 Set length of time to determine successful ring into Mobile ext and seen

hang up (def: 3secs, approx. 1 ring) and receive call back. If ring for longer

than this time the ME will answer as usual

New PRG CMD 20-01-16 Length of time the System will wait for an answer at the Mobile device

after callback (def: 15 secs).

Or if using timer classes (PRG 20-29-01 Classes 1-15)

New PRG CMD 22-31-24 Set length of time to determine successful ring into Mobile ext and seen

hang up (def: 3secs, approx. 1 ring) and receive call back. If ring for longer

than this time the ME will answer as usual

New PRG CMD 20-31-25 Length of time the System will wait for an answer at the Mobile device

after callback (def:15 secs).

New PRG CMD 20-18-01 Set how long to look for DTMF before disconnect (def: 30 secs)

Or via Easy Edit


5.5 Memo Display Function

This function gives the keyset user more information to allow better answer and handling of the

incoming call.

An incoming call can display pre-programmed information when incoming caller ID matches Common

speed dialing.

The information can be displayed automatically or key operation while ringing/conversation.

・Up to 84 characters, (28char x 3line) of free text (any information can be entered

・The information can be edited by PC programming or Web Pro.

Supported on DT330, DT700 and Softphone (Phone View)

5.5.1 Benefits

Improves user experience. Offers a near CTI type functionality for small sites. Easy to use.




Addr:XXX ABC St., Dallas, TX

Store:２０１０/２/１２

LINE 001

1st SMB Group 0356551700

Incoming Call matches with CallerID entry

Press right cursor key to see extra memo info

Incoming Call




Set up Mobile Extension as usual, then:

New PRG CMD 13-04-08 memo1 - Text for first line of display

New PRG CMD 13-04-09 memo2 - Text for second line of display

New PRG CMD 13-04-10 memo3 - Text for third line of display

New PRG CMD 15-02-58 Display Mode of Incoming Trunk - Sets which is displayed automatically

when ringing. 0 – Usual CLI and

Name, 1 – memo. Right key can

toggle in either case.

Or via Easy Edit


5.6 Name History of Outgoing Call

Pre R5 Name was only shown as for Incoming history.

This new function can display Speed dial name (Default) or Speed dial name and Extension name for

outgoing call history

Extension name is supported over Netlink, IP FeatureNet and KCCIS.

5.6.1 Benefits

Makes it easier for user to select from Redial list.






No configuration is required to enable the function.

Uses the names in PRG CMD 13-04-01 for external calls and PRG CMD 15-01-01 for internal calls.

PRG CMD 15-02-13 – LND outgoing mode - 0- Extension/Trunk Mode, 1- Trunk Mode (def)

REDIAL-01 ０３１２３４５６７８ ↑ ↓ Store DEL

Pre R5 R5

REDIAL-01 ２３４ ↑ ↓ Store DEL

REDIAL-01 ABC Company ０３１２３４５６７８ ↑ ↓ Store DEL REDIAL-01 James ２３４ ↑ ↓ Store DEL


5.7 Automatic Access to InMail by CallerID

This function enables automatic log in to pre-programmed mail box when incoming caller ID matches

Common speed dialing.

A caller (with CLI Entry in Speed dials) can call into the SV8100 and bypass the enter mailbox number

and password menu.

5.7.1 Benefits

Allows user to dial directly into mailbox to deal with messages. Improves ease of use meaning more

likely to check voice mails.






• If SV8100 and InMail trained no further training required.

New PRG CMD 13-04-11 – Automatic Access to Voice Mail by Caller ID - Enter 1-544

Where 1-512 are Subscriber mailboxes, 513-544 are group mailboxes

Route DDI to VM in usual method e.g. to VM ring group (102).

Or via Easy Edit


5.8 KCCIS Callback

This feature allows an extension to set KCCIS Call Back when the extension dialed across KCCIS is

busy. When this feature has been set, the setting extension will receive call back as soon as the busy

extension becomes available.

Ext 101 calls Ext 201 (over KCCIS) but Ext 201 is busy (Ext 101 receives busy tone)

Ext 101 performs Callback feature by pressing Callback key.

When Ext 201 become free, a call is made to Ext 101.

On answering the call at EXT 100, a call is then made from Ext 101 to Ext 201

Supported on DT300, DT700, Dterm and Softphone (Desktop Suite).

Callback key must be programmed (not supported via service code or soft key.

5.8.1 Benefits

Gives closer integration over KCCIS allowing caller to use functionality usually only on own system.





• If SV8100 and VoIP trained no further training required.

PRG CMD 15-07, give extension a key Code 35

PRG 20-01-09 Camp on Cancel time – set on destination system. Amount of time to wait for

destination to become available, if not callback cancelled. Default 64800 secs.


5.9 External Paging Enhancement

This function enables a VRS Message to be played while external paging. Useful for repeated

messages or for professional sounding announcements

.

Dial External Paging code: 803 *

Enter External Page Group No: 1

Dial VRS number: 001

Above numbers maybe different depending on group and message to be used.

Only supports External paging, not available for internal or combined.

5.9.1 Benefits

Gives more professional announcements and removes repetition. Excellent for Retail Outlets.






No new PRG CMD’s.

VRS message and Paging groups must be set as required.


6. SOFTWARE AND HARDWARE

The following are new Software and Hardware items released with SV8100 R5 Software:

Code Description Comments

New Software/Licenses

BE110867 LK-SYS-V5000

Enhancements-LIC

SV8100 Advanced Features License

BE110869 LK-SYS-ACD-

SKILLBASE-LIC Skill Based Routing license for use with InACD

BE110868 LK-SYS-XMLPro-

LIC

XMLPro license for partnered applications to retrieve/set

SV8100 configuration data

N/A SV8100 R5.01 New Version of SV8100 software (R5) containing items

listed within this document

N/A PC Pro 5.0.0 Pc Programming Tool for use with R5 System software

N/A 1st Party TSP 32

Bit

1st

Party TAPI Driver 32 bit

N/A 1st Party TSP 64

Bit

1st


N/A 3rd

Party TSP 32

Bit

3rd


N/A 3rd

Party TSP 32

Bit

3rd



7. TECHNICAL DOCUMENTATION

The following Items have added/revised:

Description Revision

SV8100 System Hardware Manual (English) 4.0

SV8100 Features and Specification Manual 5.0

SV8100 Licensing Manual 1.5

SV8100 Hotel Manual 5.0

SV8100 VoIP Manual 5.0

SV8100 InMail System Guide 5.0

SV8100 MyCalls Installation Guide 3.0.0.0 (1.6)

SV8100 MyCalls CC Installation Guide 3.0.0.0 (1.4)

SV8100 MyCalls Enterprise Installation Guide 3.0.0.0 (1.2)

SV8100 ACD Manual 3.0

SV8100 Configuration Guide 2.0

SV8100 CTI Installation Manual 1.04a

SV8100 Gigabit PoE Manual 3.0

SV8100 Netlink QoS Example 1.0


8. TECHNICAL COURSES

The following courses have been added:

Description No. of Days

SV8100 R5 Update Training 2hrs


9. DOCUMENT HISTORY

Date Issue Changes

25/01/11 1 First Release

18/02/11 2 Amended IP DECT 2nd

Call waiting

Release Overview SV8100 R5.0 (EMEA) Issue 2sf.nec-unified.com/docs/informations-techniques... ·...

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