NEC’s UNIVERGE Solution for IP Communications - … · NEC’s UNIVERGE® Solution for IP...
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NEC’s UNIVERGE ® Solution for IP Communications I. Overview As companies strive to become more competitive and profitable in a global market, they will continue to demand state-of-the-art and cost effective communications. The resulting need will require a highly integrated solution of products, applications, and services to create the connected enterprise. For many enterprises, the transition to IP networks is being driven not simply by the possibility of reducing costs, but in large measure by the promise of convergence — the ability to bring all of an organization’s separate networks and services for data, voice, video, Internet and mobile onto a single, unified network platform. The demand for reliable partner/providers that can help enterprises move toward that goal while protecting their existing investments has created a significant opportunity in the marketplace. NEC Unified Solutions, Inc., an affiliate of NEC Corporation (NASDAQ: NIPNY), offers the broadest range of communications services and solution choices, flexible product platforms and applications, and an open migration path to protect investments. Serving mid to large enterprises and major vertical industries such as health care, education, government, manufacturing, financial and hospitality/entertainment across North America, NEC Unified Solutions delivers solutions to its customers through a business needs approach by combining elements of its enterprise communications and data infrastructure equipment, systems integration services, unified communications application and support services portfolio. NEC Unified Solutions serves its markets directly and via its national reseller channel. Understanding that IP is a truly global communications opportunity, NEC Unified Solutions also leverages the global NEC network for major accounts, and works with industry-leading hardware, software and services partners to develop and create more robust solutions. NEC Unified Solutions was created as a strategic step to align NEC’s North American operations with recent global initiatives that NEC Corporation has undertaken to capitalize on its over 100 years of technological superiority – effectively working across all development teams, channels and geographical borders throughout NEC’s international presence to be the single-source provider of choice of voice, data and video solutions for the enterprise. NEC Unified Solutions’ mission is to build converged communications solutions for the enterprise through a path of enterprise ‘evolution’, rather than ‘revolution’. This core operating philosophy drives the development and introduction of NEC’s converged solutions, allowing customers to evolve toward new technology, protect their existing investments, and deploy new solutions at their own individual pace. Similarly, as the technology itself continues to evolve, providing more choices, NEC Unified Solutions will © 2005 NEC Unified Solutions, Inc. Page 1
Transcript of NEC’s UNIVERGE Solution for IP Communications - … · NEC’s UNIVERGE® Solution for IP...
NEC’s UNIVERGE® Solution for IP Communications
I. Overview As companies strive to become more competitive and profitable in a global market, they will continue to demand state-of-the-art and cost effective communications. The resulting need will require a highly integrated solution of products, applications, and services to create the connected enterprise. For many enterprises, the transition to IP networks is being driven not simply by the possibility of reducing costs, but in large measure by the promise of convergence — the ability to bring all of an organization’s separate networks and services for data, voice, video, Internet and mobile onto a single, unified network platform. The demand for reliable partner/providers that can help enterprises move toward that goal while protecting their existing investments has created a significant opportunity in the marketplace. NEC Unified Solutions, Inc., an affiliate of NEC Corporation (NASDAQ: NIPNY), offers the broadest range of communications services and solution choices, flexible product platforms and applications, and an open migration path to protect investments. Serving mid to large enterprises and major vertical industries such as health care, education, government, manufacturing, financial and hospitality/entertainment across North America, NEC Unified Solutions delivers solutions to its customers through a business needs approach by combining elements of its enterprise communications and data infrastructure equipment, systems integration services, unified communications application and support services portfolio. NEC Unified Solutions serves its markets directly and via its national reseller channel. Understanding that IP is a truly global communications opportunity, NEC Unified Solutions also leverages the global NEC network for major accounts, and works with industry-leading hardware, software and services partners to develop and create more robust solutions. NEC Unified Solutions was created as a strategic step to align NEC’s North American operations with recent global initiatives that NEC Corporation has undertaken to capitalize on its over 100 years of technological superiority – effectively working across all development teams, channels and geographical borders throughout NEC’s international presence to be the single-source provider of choice of voice, data and video solutions for the enterprise. NEC Unified Solutions’ mission is to build converged communications solutions for the enterprise through a path of enterprise ‘evolution’, rather than ‘revolution’. This core operating philosophy drives the development and introduction of NEC’s converged solutions, allowing customers to evolve toward new technology, protect their existing investments, and deploy new solutions at their own individual pace. Similarly, as the technology itself continues to evolve, providing more choices, NEC Unified Solutions will
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deliver the industry’s broadest range of proven communications solutions and allow its customers to adopt new technology at a rate that meets their individual business needs. II. A Solutions Approach to Business Needs There are many different levels of communications technology available to today’s customer. They span from traditional TDM support, to a hybrid solution, to a complete peer-to-peer IP communications deployment. NEC’s broad range of applications, services and platform solutions effectively support customers whose requirements fall at either end of the spectrum - as well as those companies that lie somewhere inbetween those two extremes. More importantly, NEC’s optimal range of technology choice helps protect existing investments, while simultaneously providing a clear migration path to future technologies. NEC understands that customers today are faced with the complexities of a changing communications technology model. Its sales engagements do not begin by offering customers a range of product options and then asking them to match the products to specific needs. To the contrary, NEC strongly builds into its culture a Total Solutions Provider (TSP) approach to customer relationships, which emphasizes the importance of understanding the customer’s specific business needs and expectations relative to the implementation of technology. To that end, customers will experience a relationship with NEC that brings to bear the best technologies and services wrapped around the strongest level of IP Communications expertise available today. III. Unifying the Converged Network At the core of the UNIVERGE® IP Communications architecture is the unique element of choice: choice in platforms, architecture, and applications designed to offer customers technology investment protection while allowing for implementation at a pace they deem appropriate for their organization. For customers that require a relatively high amount of Analog or TDM support, NEC hybrid products provide an ideal solution. Customers who deploy a hybrid solution from NEC will benefit from the immediate support for the required amount of Analog or TDM equipment. Customers also have the assurance that they can rely on NEC to easily integrate IP when and where they are ready to do so, in a cost-effective and non-intrusive manner.
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For the customer who desires to initiate an IP deployment, NEC’s UNIVERGE portfolio of applications, services and products is the perfect solution. The UNIVERGE solution enables customers to address an IP architecture deployment utilizing either a hybrid-IP or server-based IP communications platform. It is designed to offer the flexibility that businesses need today and not drive customers to a single solution plan or closed architecture design. This enables IT executives to approach an IP Communications
strategy with a maximum level of options to achieve greater productivity and efficiency in the enterprise. The architecture also supports applications for vertical markets, such as health care, education, hospitality, government, manufacturing and finance.
Terminal
IPX
SV7000SV7000 MPS
IPS
Line size
HighTDMRatio
High IPRatio
10 10K100 1K
DM/DMR
IPK
Hybrid IP and Pure IP Communication Platforms
ASPIRE
Terminal
IPX
SV7000SV7000 MPS
IPS
Line size
HighTDMRatio
High IPRatio
10 10K100 1K
DM/DMR
IPK
Hybrid IP and Pure IP Communication Platforms
ASPIRE
IPX
SV7000SV7000 MPS
IPS
Line size
HighTDMRatio
High IPRatio
10 10K100 1K
DM/DMR
IPK
Hybrid IP and Pure IP Communication Platforms
ASPIRE
A key element within the UNIVERGE architecture is the alignment of services to support the IP experience of the customer. Ranging from network readiness assessments to full network design, implementation and support services, like remote network management (Day 2 support), UNIVERGE services are designed to provide the necessary support to ensure the IP solution meets the customers’ requirements. The UNIVERGE architecture lays the groundwork for the industry’s evolution from traditional telephony to integrated VoIP, data and video networking solutions. IV. Solutions Portfolio Overall, traditional telecom users are still uncertain of the reliability of IP, primarily based upon their perception of network reliability. NEC has developed a solution set that allows the customer to communicate regardless of the state of the underlying network. Taking advantage of the capabilities inherent with an IP network allows NEC to enhance reliability and redundancy in ways that were not previously available from legacy telephone systems. Core to NEC Unified Solutions’ IP strategy and a differentiation point in the market is delivering a strong, robust set of services that support the customer’s planning, implementation and on-going service needs of IP communications. From the earliest stages of an IP telephony deployment - and because of NEC’s strong heritage in voice communication and extensive experience with data networking - NEC Unified Solutions,
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has had proven experience with IP communications for more than five years. This experience enables NEC Unified Solutions to offer a unique blend of voice and data experience that has lead to the development and enhancement of services that provide consistent and standard practices - thus resulting in successful customer experiences with IP communications. NEC Unified Solutions showcases its commitment to providing the ultimate range of choice in enterprise communications through the following application, service and product suites within the UNIVERGE portfolio:
Deployment, Project ManagementDesign, WLAN,
Optical, Carrier ServicesTAC, Maintenance, On-site
ACD, IVR, Applications, Administration
IP-PBX, IP, Key Systems, Unified MessagingConsult, Assess and Design
Unified EnterpriseSolutions Offerings
Implementation ServicesWireless
Network Security
Video Solutions
Support ServicesBroadband Solutions
Remote Monitoring Services
Call Center Solutions
IP Communications Professional Services
Traditional, IP
Consulting, IDC, Firewall
Network Performance, Security
Deployment, Project ManagementDesign, WLAN,
Optical, Carrier ServicesTAC, Maintenance, On-site
ACD, IVR, Applications, Administration
IP-PBX, IP, Key Systems, Unified MessagingConsult, Assess and Design
Unified EnterpriseSolutions Offerings
Implementation ServicesWireless
Network Security
Video Solutions
Support ServicesBroadband Solutions
Remote Monitoring Services
Call Center Solutions
IP Communications Professional Services
Traditional, IP
Consulting, IDC, Firewall
Network Performance, Security
APPLICATIONS Unified Communications/Voice Messaging
• NEAXMail P
®P Family of Voice Messaging and Unified Messaging products
• UNIVERGE UM4730 IP-based Unified Messaging products • Other In-Skins type of Messaging Products
Desktop/Answering, Productivity and Presence
• OpenWorX P
™P Communications Portal
• Business Attendant System (BAS) • Medical Center System (MCS) • Hospitality Center System (HCS) • Personal Call Assistant (PCA) • Clipboard Dialer
Call Center
• CallCenterWorX P
®P Enterprise and Business
• QueWorXP
®P IVR system
• Navigator MIS system
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Maintenance and Administration
• Installation Manager • AIMWorXP
®P
• UNIVERGE MA4000 SERVICES Remote Monitoring and Management
• Device Fault Isolation • Activity based Recommendations • Maintain Optimal Performance • Managed Component Reporting • Trending, and Asset tracking • Optimize network operation and voice quality • Reduce lost revenues stemming from network downtime • Hybrid PBX Monitoring • Network Monitoring (hardware and applications) • IP Telephony (Day 2 Support) • Managed Security Monitoring
Message Protection Suite
• Optimize unified messaging and email operation by blocking unwanted spam/viruses
• Reduce bandwidth consumption • “Set it and forget it” - offload management and upkeep • Enhances security by removing viruses, Trojans, and malicious code • Spam Protection • Detect spam using tools that analyze and knowledge about how it is delivered • Broad anti-virus coverage: speed and depth of coverage • Automatic engine rotation for most up-to-date protection • Virus definitions updated every 10 minutes, 24/7
IP RediCheck
• 24 hour VoIP Assessment • Verify network ability to support VoIP
IP Telephony Assessment • 48 Hours or More VoIP Assessment • Comprehensive testing to evaluate and interpret in order to remediate, implement
Network Assessment
• Interview/Questionnaire • Site walk through with diagramming • Data Collection & Analysis • Recommendations/Summary
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Security Assessment (ISO 17799) • Security Policy & Process Review • External Vulnerability • Internal Vulnerability • Risk Mitigation
Security HealthCheck (mini-HIPAA Assessment) (ISO 17799)
• Security Policy and Process Review • External Vulnerability Test • Internal Vulnerability Test
WLAN Site Survey
• Offered as an Onsite or an Offsite survey • Identification of Access Point placement
Integration & Customization
• Applications Development • IVR customization & Development • Applications Integration • Consulting services
Maintenance Support
• Software Subscription • 24x7 Telephone Support • NBD Parts Replacement • 2/4 Hour Parts Replacement • Onsite Support
Staff Augmentation
• Voice Engineer • Application Engineer • Data Engineer • Network Engineer • Project Coordination • Project Director
Integration and Deployment
• Project Management • Staging and Configuration
Technical Staff
NEC Unified Solutions' highly trained professional and technical staff offer customers proven skills and over 2,000 certifications in technologies from partners such as Microsoft and Cisco, in addition to its NEC-certified engineers and technicians.
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Multi-service Solutions Lab
To remain current with new applications and provide proof-of-concept testing, NEC Unified Solutions maintains a well-equipped multi-service solutions lab. Rotating engineers perform network design and testing, replicate customer network problems for remote troubleshooting in a controlled environment, and assess interoperability of leading equipment and applications from NEC, Cisco, Polycom and other vendors of network management, unified communications, video, and other solutions.
PLATFORMS Hybrid IP Communication Platforms
• Electra EliteP
®P IPK Family
• NEAXP
®P 2000 IPS Family
• NEAX 2400 IPX Family Server-Based IP Communication Platforms
• UNIVERGE SV7000 Family Wireless LAN Platforms
• The controllers, access points and some of the handsets are OEM products, while NEC manufactures other handsets.
V. Reliability, Redundancy and Survivability NEC has demonstrated its commitment toward migrating customers to a converged infrastructure. Beginning in 2000, NEC began manufacturing and marketing Hybrid IP Communications systems. Since then, NEC has shown a consistent development path, allowing customers to adopt IP at their pace. Simultaneously, NEC has developed the UNIVERGE SV7000 telephony server and the related family of products that are based upon a full IP deployment model. NEC believes that by using a two-pronged approach to the market, it provides customers with greater choices and flexibility beyond those offered by its competitors. As described in the previous sections, NEC has established a broad range of products that allow it to meet virtually any market need while providing the best possible solution based on the customer’s requirements. The following are some examples of how NEC enhances the reliability, redundancy and survivability of its solution: Redundant Access Function In an IP network, multiple paths can exist to allow communications between a terminal and the control system. When the control system determines it cannot communicate with the terminal, a changeover of the control function occurs, which allows communication via an alternate path. Likewise, in a hybrid solution, when a phone determines that it cannot gain access to any TDM resources, it will hunt to any available access point to gain access to that TDM resource.
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Analog trunk support to an IP Phone For a small site equipped with 1-2 phones a customer might choose to equip their NEC IP Terminals with the PS-A adapter, which allows for a standard loop start analog line to be connected. This adapter allows the IP terminal to have survivability as the terminal can continue to provide dial tone during a power outage, or when the IP network is down. Shared Analog Trunking with Power Failure / Network Down Transfer In a remote location with a small number of stations where local trunking is desired, a customer would deploy an Analog Media Converter with Analog Media Gateway (MC/MG). This device supports two Analog Loop Start Trunks and four Analog Station ports. During normal operations, the MC/MG would be controlled by the main system, but in the case of a network loss or a power failure, the two analog trunk ports would be connected to the first two analog station ports to provide direct dial tone support to the devices connected to those ports. Should the customer have equipped the IP terminals with the PSA adapter discussed above, the IP terminals would continue to have dial tone. Individual locations requiring Survivability For larger remote sites that require the ability to continue to communicate without any service interruption, the Survivable Remote Media Gateway Controller (SR-MGC) is available. The SR-MGC converts the remote office from centralized control to standalone system operation when the IP network is lost. Local trunking is supplied by either an ISDN Media Gateway or an Analog Media Converter with Analog Media Gateway for 911 calls and PFT. Each SR-MGC will support up to 500 IP terminals Multiple Site Fail Over When a customer has multiple sites connected by NEC Fusion Call Control Signaling (FCCS), multiple system fail over capabilities are made available. When a terminal is unable to communicate with its controlling system, it will automatically re-register to an alternate system within the FCCS network. When the failure occurs, all other sites within the FCCS network are notified of this change, which automatically change the dialing pattern of the network. Productivity Tools Reliability and Survivability are the starting point for an IP communications solution, but a measurable productivity gain is required to motivate a customer to embrace any new technology. A brief example of that type of productivity gain is shown in the following examples:
• MA4000 Assistant is an application that allows the end user to change basic functions of their terminal that normally fall under the Move, Adds and Change (MAC) category. Using this tool the customer may make changes to the name displayed when called, update various button functions on the terminal, as well as other functions on the terminal.
• Unified Messaging applications provide an interface that allows the end user to
control their mailboxes from their desktop. Enhancing standard unified messaging capabilities, the control presented to the customer allows them to
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change greetings, call-transfer destination, out-dial time windows, as well as other items normally accessed via the Telephone User Interface.
• Personal Call Assistant (PCA) is an application that allows the end user to
access the corporate and personal directory and view and dial from an incoming and outgoing call log. The ability to utilize clipboard dialer is also provided, and allows a user to copy to the Windows P
®P clipboard any number from any electronic
means and paste this into the application, enabling the speaker on the phone to automatically dial the number.
• For the desktop knowledge worker, NEC offers Communications Portal, which
combines offerings from Personal Call Assistant, Business Portal, UMS, MA4000 assistant and the NEC soft phone SP30. Additionally, the NEC Video Conference & Collaboration solution is integrated as a default solution with options to plug in Microsoft Outlook or Lotus Notes and either Microsoft Live Comm. or Lotus Workplace.
VI. A Relationship with a Global Technology Leader NEC brings to its customers the financial stability and technological commitment of a Fortune 100 Global Technology Leader. Showing a continuing commitment to innovation and new solutions, NEC Corporation spent nearly $2.5B ($2,467,962,000), on R&D efforts - representing approximately 5% of NEC's total net sales ($45B – FY05). As proof of NEC’s global commitment to market innovation, the company is a recognized leader in patented technologies (U.S. Patent & Trademark Office):
Company Total U.S. Patents
over 5 years IBM 15,756 Canon 9,447 NEC 8,818 Micron Technology 7,420 Samsung Electronics 7,007 Matsushita 6,947 Sony 6,903 Hitachi 6,809 Fujitsu 6,018 Toshiba 5,895 Source: U.S. Patent & Trademark Office.
VIII. A Total Solutions Provider Relationship NEC Unified Solutions’ experience as a systems integrator and technology partner allows it to help its customers understand and address the often complex multi-vendor network and applications challenges facing them today. NEC Unified Solutions understands today’s communications requirements and draws upon over 100 years of experience of NEC and the collective talents of its strategic partners and dealers to
create the best solutions and services available in the industry.
“Consistent with its heritage, NEC’s range of IP telephony products focuses on backward and forward compatibility. “The portfolio offers capabilities, core services and scalability that ensure no customer will be left behind.” Jay Lassman, research director, Gartner
"NEC is well positioned to meet the IP telephony needs of the enterprise." William Stofega senior analyst, VoIP Services, IDC
20032002
2001
20042003
2002
2001
2004
As shown in the diagram below, NEC continues to move toward the leadership section of Gartner’s Maqic Quadrant for Corporate Telephony. NEC’s reputation of reliability, investment protection, open architecture, survivability, and forward and backward
compatible platforms offers customers the broadest options available today. As technology continues to evolve, NEC Unified Solutions will deliver to its customers the broadest range of proven product, applications and service choices and empower them to adapt new technology at a rate that protects their investments and best meets their needs.
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