REFERENCES

Ph. D Thesis Suruchi Pandey submittd to TMV

References

Books:

1. Allan D Pepper – Managing the training and Development Functions

IInd Edition, Jaico Publication (261-267)

2. Amitabh Deo Kodwani, Training Evaluation and ROI concept and

experience, ICFAI Publications, (151-159)

3. Alan H Anderson, Successful training practice A Manager’s Guide to

Personnel Development, Blackwell Business

4. Bill Krauwel, Steve Good will, Outdoor Training, Sourcebook of

activities for management trainers, Kogan Page (11-16)

5. Bob Brotherton and Roy C Wood ,Handbook of Hospitality

management, Sage Publication 2008 (273-290)

6. C. Bhattacharjee, Service Sector Management An Indian Perspective,

Jaico Publishing House (423-436).

7. C.R. Kothari, Research Methodology, New Age International

Publishers (117-145)

8. Chakravarti, B.K., Hotel Management Theory, Vol. 2, APH Publishing

Corporation, New Delhi (79-100).

9. Dr. B. Janakiram, Training and Development, Biztantra, (98-151).

10.Gary Kroehnert, Basic Training For Trainers, A handbook for new

trainers; Second Edition McGraw-Hill Book Company Sydney, 1995

(206, 225)

11.V.S.P.Rao: Human Resources Management: Text and Cases, Excel

Books, New Delhi 2001 (190-210).

12.Dave Ulrich, Wayne Brockbank, The HR valued proposition, Harvard

Business School Press, (102-104, 229).

13.David & De cenzo & Stephen P. Robbins: Personnel/Human

Resources Management, Prentice Hall of India, and New Delhi, 1997,

(260-268)

14.David G Reay, Identifying training needs, Kogan Page (82-102).

Ph. D Thesis Suruchi Pandey submittd to TMV

15.Dr. Anjali Ghanekar, Essentials of Training and Development, Everest

Publishing House, (16-18).

16.Dr. B. Rathan Reddy, Effective Human Resource Training and

Development Strategy, Himalaya Publishing Hourse. (122-172)

17.E.H. McGrath, S.J., Training for life and Leadership industry, fourth

edition, PHI eastern economy edition, (285- 295)

18.G.Pandu Naik, HRD Solutions for Excellence Training and

Development, Excel Books. (124-139)

19.Gary Dessler, Human Resource Management, Pearson/ Printice Hall

Publication (273-303).

20.George Ochao and Melinda Corey, The 100 best trends 2006, Adams

Media, (13-15).

21.Geof Alred, Bob Garvey and Richard Smith, The Mentoring

Pocketbook, Research Press (10-13)

22.Hemant Sharma, Human Resource Management in Hospitality

Industry, ABD 2006 ( 180-230)

23. Irwin L. Goldstein and J. Kevin Ford, Training in Organisations, Cenage

Learning (11-20)

24.Janice Caplan, Coaching and Mentoring – Training in Organsiations,

VMP Publishers (90-105)

25.K. Ashwathappa, Human Resource Management, Tata McGraw Hill

publishing Co. Ltd (192-236).

26. Kim Hoque, Human Resource Management in the Hotel Industry

Strategy, Innovation and Performance, Routledge, (9-16).

27.Leslie Rae, The Trainers Development Programme Trainers Session

Guide Volumne I, Viva Publication (26-33)

28.M.N. Ahmed, Hotel Organisation, Anmol Publications Pvt. Ltd (34-108).

29.Martyn Sloman, A Handbook for Training Strategy, Gower Publication,

(70-100)

30. Michael Armstrong, A handbook on Human resource management

practice,9th edition, kogan page, (530-580)

Ph. D Thesis Suruchi Pandey submittd to TMV

31. Michael Boella and Steven Goss-Turner, Human Resource

Management for Hospitality Services An Introductory Guide, A

Butterworth-Heinemann Title; 8 edition 2005, (119-130)

32.Michael Jinks, Training, Blandford Management Series (34, 58, 121-

128).

33.Mike Wills, Managing the training process putting basics into practice,

The McGraw hill training series, (6-14, 128).

34.O’ Connor Bronner Delaney, Training for Organisations, Thomson

Learning (45-64).

35.P. C Tripathi, Human Resource Management, Sultan Chand and Sons

(230-260).

36.P. Nick Blanchard James W. Thacker, Effective Training Systems,

Strategies and practices, Pearson Prentice Hall ( 20-21, 273-276)

37.P.L. Rao, Enriching Human Capital through Training and Development,

Excel Books. (156-209)

38.P.N. Singh, Management Training, ISTD

39.Penny Hackett, Training Practices – Training in organizations, VMP

Publishers and Distributers (78-132).

40.Raymond A Noe , Employee Training & Development, Tata McGraw-

Hill (86-104,324-356)

41.Robert L. Craig, Training and Development Handbook A Guide to

Human Resource Development, McGraw Hill Book Company, (112-

130, 248-260)

42. Roger Buckley & Jim Caple, Theory and practice of training, Kogan

Page 5th Edition, (234-250).

43.Rolf P Lynton & Udai Pareek Training for Development IInd Edition,

Vistaar Publication (27-47)

44.S. K. Bhatia, Training and Development concepts and practices, Deep

and Deep Publications Pvt.. Ltd.( 4-27,81,194, 225)

45.S. Medlik , Dictionary of Travel, Tourism and Hospitality, A Butterworth-

Heinemann Title; 3 edition , (4,6,14)

Ph. D Thesis Suruchi Pandey submittd to TMV

46.Samuel A Malone, A to Z of Training and Development tools and

techniques, A Jaico Book (56-78)

47.Sumati Reddy, E learning and technology new opportunities in Training

and Development, ICFAI university press (75-90)

48.Sumati Reddy, Training and Development Trends and Experiences,

ICFAI university Press (113-122).

49.T.V. Rao, HRD Audit Evaluating the human resource function for

business improvement, Response books (260-281, 213-219).

50.T.V. Rao, HRD Score card 2500, Response books (40-44, 147).

51.Valarie A Zeithaml, Mary Jo Bitner, Dwayne D. Gremler, Ajay Pandit,

Services Marketing, Tata McGraw hill Education private ltd (360-390).

52.Vinne Janhan and Kirti Dutta, Services Marketing, Operations and

Management, Oxford university Press 2009, (309-312)

53.Kenth Blanchard and Spencer Johnson, The one minute manager,

Harpercollin Publisher India, (63).

Journals and Magazines:

54.Training and Development Nov 2009, American society of training and

development

55. IJTD Vol XXXX No 4 Oct-Dec 2010, Indian Society of training and

development

56.Asian Management Review April – June 2009

57.Express Hospitality April 2009

58.Business Today Oct 2009

59.Aviation Times 2009

60.Express Travel and Tourism Dec 2009

61.Liquid Bar club and restaurant style 2010

62. Kuthiala, S.K., “Tourism and Hospitality Industry in India”, Journal of

Services Research, vol. 1,(April-September 2001), pp. 35-40.

63.Pandit, S.N., “Why Hotel”, Asian Panorama, June 1993, pp. 5-7

64. FHRAI Monthly Magazines & Indian Hotel Industry Survey 2004-05.

Ph. D Thesis Suruchi Pandey submittd to TMV

65.FH&RA Indian Hotel Industry Survey 2008-09

66. Journal of Hospitality and Tourism Management, Jan 2003

67. Sekher, Y Chandra, “Tourism Industry: Future Perfect”, Chartered

Financial Analyst, June 2003,

68.Government Of Maharashtra Employment promotion programme for

educated unemployed training scheme , Information Booklet

69.PWC survey on Managing tomorrow’s People, The future of work to

2020.

70. IJTD Journal Vol III 2009, Indian society of training and development

Research Papers and Thesis:

71. The impact of HRM practices on organisational performance in the

Indian hotel industry by Mohinder Chand and Anastasia A. Katou,

72. Enhancing Productivity in the Australian Hotel Industry: The Role of

Human Resource Management by Alan R. Nankervis

73. Fragments of HRM in hospitality? Evidence from the 1998 workplace

employee relations survey by Rosemary Lucas

74. Training to Keep Your Hotel Sales Effort Strong -By Leora Lanz

75.Perspectives on training Need Assessment, Training and

Management”, By Ashutosh Pande

76.Research Thesis: “Impact of training activities conducted for workers

and supervisors with special reference to behavoural aspects in

industries under PCMC area” by Prakash Joshi to Tilak Maharashtra

University, Pune.

77.Research Thesis: “ A study of manpower planning and its effect on

business development in tourism Industry with special reference to

Pune District” by Vishwanath S. Rishbood to University of Pune, Feb

2001

78.Research Thesis: “Training Techniques used and its effectiveness on

management performance” by Surekha D. Jasani to Univeristy of

Pune, Aug 1996

Ph. D Thesis Suruchi Pandey submittd to TMV

79. Tourism and Hospitality Industry in India: An Appraisal By Dr. M. L.

Singla, Journal of Hospitality Application and Research, BIT Mesra,

Rachi.

80.Training and Development practices in India M. Srimannarayana IJTD.

81. Article on Hospitality Industry; Personnel and Human Resource

Management by Kim Hoque

82. Human Resources Development and Sustainability The Case of

Indian Tourism by K. J. Jithendran and Tom Baum

E- Resources:

83. www.blackwellsynergy.com

84. www.google.com

85. www.firstinfo.com

86. www.yahoo group business and finanace.com

87. http://www.htrends.com/modules.php?

op=modload&name=HNR&file=detail&sid=31809

88.www.ebsco .com

89. www.emerald.com

90. www.ibid.com

91. http://fiat.gslis.utexas.edu/~ssoy/usesusers/l391d1b.htm

92. www.astd.org

93. http://www.expresshospitality.com/20080229/market10.shtml

94. 92.www.worldexecutive.com/locations/.../dubai/10897.html

95. www.hospitality-industry.com

96. Website of Ministry of Tourism, Govt. of India

97. http://lib.unipune.ernet.in:8080/opac/html/detail$4

98. www.starwoodhotels.com/lemeridien/property/overview/index.html?

propertyID=1832

99. http://traininganddevelopment.naukrihub.com/training-

scenario/hospitality/

Ph. D Thesis Suruchi Pandey submittd to TMV

100. http://www.encyclopedia.com/Training+Design+Guide+for+the+

Hospitality+Industry/publications.aspx?pageNumber=1

101. http://www.scribd.com/doc/22945926/HR-Practices-in-Hotel-

Industry

102. http://www.chart.org/?x=resources_research

103. http://goliath.ecnext.com/coms2/gi_0199-2505899/The-

selection-and-training-of.html

104. http://www.hta.org.au/mediareleases/HTAPakistanDelegation/in

dex.htm

105. http://www.fhrai.com/Publications.asp

106. http://www.tata.com/aboutus/articles/inside.aspx?

artid=OMSlPyjJp6

107. http://indiatimes/economictimes.com/ article Response by Taj

employees to 26/11 a case study at Harvard

108. www.htf.org.uk , Accessed 25 March 2001

109. www.uei-global.com

110. www.siliconfareast.com

Ph. D Thesis Suruchi Pandey submittd to TMV