Reduce IT Costs and Increase SecurityOptimising your Core Desktop InfrastructureSimon Higgins – National Solution Specialist, November 2006

Agenda

Setting the Scene• The challenges of managing TCO and Desktop management

How Can Microsoft Help?• Overview of Core Infrastructure Optimisation Model

– Windows Vista Security– Windows Vista & Office 2007 Deployment & Management

Windows Client Software Assurance BenefitsKAZ Computers – Windows Vista Summary & Call to Action

Setting The SceneThe Challenges of Managing Desktop TCO

“The most effective way for an Enterprise to reduce the TCO of its PCs is through the implementation of management best practices across all phases of the PC lifecycle”

Source: Gartner. Use Processes & Tools to reduce TCO for PCs. 2005-2006 Update. Authors: Frederica Toni & Michael.A.Silver. Published January 2006

Food for Thought...

TCO Cost ComponentsTCO Cost ComponentsTotal Ownership Cost - Standardized XP SP2

2% 29%

12%

9%

48%

IndirectIndirectIndirectIndirect

DirectDirectDirectDirect

DirectDirectDirectDirect

User Costs (User Costs (Business UnitsBusiness Units) 50%) 50%

End User Operations $ 2176End User Operations $ 2176

DowntimeDowntime $ 89 $ 89

Non-IT Budget (CFO) Non-IT Budget (CFO) 9% 9%

Non IT AdministrationNon IT Administration

$ 426$ 426

Employee trainingEmployee training

Procurement & LegalProcurement & Legal

IT Budget (CIO) IT Budget (CIO) 41%41%

HardwareHardware

$ 467$ 467

SoftwareSoftware

$ 867$ 867

IT OperationsIT Operations

$ 542$ 542

100%: $4567 $35 with Windows Vista

74% with IT maturity

Source: XP-SP2 TCO from Gartner, IT Ops adjusted with GCR researchSource: XP-SP2 TCO from Gartner, IT Ops adjusted with GCR research

WHY?WHY? HOW?HOW? WHEN?WHEN?

Key Recommendations

Desktop PC TCO doesn’t have to be so painful80% of organisations pay $4,661/PC/Yr

IT Maturity is poor for most organisations

64% Basic

31% Standardised

5% Rationalised

Low IT Maturity can cost “real money”Difference between Basic and Rationalised can be $2000 per PC per year – or more!

Many organisations do not fully understand how to quantify the true cost of their desktop environment

Basic Rationalised

Direct Costs $2556 $1931

Indirect Costs $2952 $1217

TCO $5508 $3148

The 3 x key Steps to reduce TCOImplement Management Best Practices

• Fully Automate Deployment Process• + Thinner Desktop Images• Fully Automate Day to Day PC Operations• Automate Retirement process of devices

Source: Gartner Papers: XP-SP2 TCO - IT Ops adjusted with Gartner research. Use processes & Tools to reduce TCO for PCs, 2005-2006 Update.

Managed IT

Infrastructure

with limited

automation

Managed and

consolidated IT

Infrastructure

with maximum

automation

Fully automated

management,

dynamic resource

Usage , business

linked SLA’s

Business Enabler Strategic Asset

31%

3%

Efficiency of MS Customers Today

http://www.microsoft.com/technet/infrastructure/iom_assessment.mspx

Uncoordinated, manual

infrastructure

64%

2%

Cost Center More efficient Cost Center

Basic

Cost Center

Standardised

Efficient

Cost Center

Rationalised

Business

Enabler

Dynamic

Strategic

Asset

~70% of orgs

~28% of orgs

~2% of orgs~2% of orgs

<1% of orgs

Impact of Infrastructure on CostImpact of Infrastructure on Cost

Uncoordinated,

manual

infrastructure

Managed IT

Infrastructure

with some

automation

Managed and

consolidated

IT Infrastructure

Fully automated

management,

dynamic

resource usage

Standardised

PC eng, mgmt:

$187

Security &

supervisory

mgmt: $186

Service Desk:

$169

Rationalised

Windows Vista benefits:

• Image management

• Lower service desk needs

• Improved security

IT Labor

~$200/PC/year

IT Labor

$542/PC/year

SP2

IT Labor includes:

Windows Vista enabled

IO benefits

• User Account Control

helps manage user

config/installation of

settings, software

• WIM helps standardize OS

• Windows Vista Firewall

provides ability to

centrally manage firewall

Multiple Organisations – New Research

Projected TCO Impact

IT Labor

Savings

~$340/PC

per year

Windows Vista

benefits

Windows Vista

enabled IO benefits

Best practices

enabled by Active

Directory, SMS

$35/PC

$170/PC

~$135/PC

How Can Microsoft Help?

Overview of Core Infrastructure Optimisation

Core Infrastructure Optmisation Model

Desktop, Server & Device Management – Technology View of Model

Uncoordinated, manualInfrastructure

Knowledge not captured

Managed IT Infrastructure with limited automation and knowledge capture

Managed and consolidated IT

Infrastructure with extensive Automation

Fully automated management,

dynamic resource Usage

• Lack of standardised security measures

• Ad hock management of system configuration

• Limited to no monitoring of infrastructure

• Manual processes for image & application deployment

• Reactive Suppor tmodel

• Light touch or Zero touch deployment.

• Application and image deployment

• Automated patch management

• Standardised antivirus solution

• Firewall enabled on laptops

• Defined set of standard basic Windows images

• Application compatibility testing

• Automated deployment• Defense-in-depth security

measures widely deployed• Anti-malware protection• Firewall enabled on

desktops, laptops & server• Service level monitoring

on desktops • Security updates for both

clients & servers• Asset management • Zero touch upgrade and

install • Application certification

and compatibility testing

• Automated, central management of all devices: Desktop, Laptops, Servers & handheld devices

• Reference image system

• User Provisioned environment

• Advanced Desktop Management Techniques

• Automated reference Automated patch management extended to servers

• Automated application compatibility testing

• Network Access Protection

Windows Vista & 2007 Office System

Question?So how do they enable the Core Infrastructure Model to help further reduce TCO?

Components to further reduce desktop TCO

Windows Vista• Infrastructure Optimisation

– Best Practices for deployment & Management– Innovative new deployment technologies– Application Compatibility – OS & Application Virtualisation

• Security & Compliance– Defense in depth

2007 Office System• Infrastructure Optimisation

– Best practices for Deployment & Migration from previous versions of office

– Office 2007 Migration Planning Manager Tool

Desktop Lifecycle Management

New Deployment GuidanceWHY? HOW? WHEN?

Easier OperationsEasier Engineering Easier Deployment

App & file compatibility easier to plan for

and remediate

End-to-end guidance and tools for

planning & testing

Language (MUI) and hardware neutrality

for reduced image count and

management costs

Deployment tools provide end-to-end

guidance across all phases of

deployment

Non-destructive imaging enables in-

place upgrades and faster, simpler user

state migration

Broad, well trained partner ecosystem

further reduces cost and risk

Business Desktop Deployment Solution Accelerator

Consistent, repeatable methodology and best practices

Using new Windows Vista & 2007 Office deployment tools

Combined learning from 5 million desktops deployed

Windows Vista & 2007 Office SystemReducing Cost and Complexity

• Hardware independence – WIM format• Language independence (both Vista

and Office 2007• Offline servicing and patching

of Windows images

• Tools across phases of deployment (planning, engineering, deployment)

• Application Compatibility Assistant & Toolkit• Office 2007 Migration Planning Manager

Reduce number of images

Windows Vista Security

Comprehensive tool suite

Best practice/ guidance• Microsoft Business Desktop Deployment 2007• DDPS SA benefit

• based on investment in office – 3,5,15 days available to help you plan for deployment

• IE7 - Protected Mode• User Account Control• Windows Defender• Bitlocker• Network Access Protection

Desktop Software VirtualisationMicrosoft SoftGrid® Platform

The Engine

Application virtualization

On-demand delivery

Centralized, policy-based application management & software asset tracking

Microsoft SoftGrid Zero Touch™The Front End

Availability to applications from anywhere via browser and/or desktop

Self-service IT:

• End-user self-service application provisioning with automated workflow

• Business-unit software usage reporting

Real-time, intelligent application deployment

Three Versions:

• SoftGrid Universal Desktop

• SoftGrid for Systems Management Server (SMS)

• SoftGrid for Terminal Servers

Windows Client Software Assurance Benefits

The Microsoft Optimised Windows Desktop

Vista Enterprise + Microsoft Desktop Optimization Pack : the most cost effective & flexible desktop management solution

Microsoft SoftGrid: What: Application virtualization and streaming

Apps delivered to users at log-on, in secondsDelivery of apps only to authorised usersAccess approved applications from any licensed machine

Impact:80% reduction in app management costs, 30% reduction in helpdesk costs, 4x increase in user up-time

Microsoft Software Asset Inventory: What: Advanced inventory scanning

Efficient scanning of system for MS and 3rd party softwareMatches app headers against 430K software titlesReports include details on license types

Microsoft Advanced Group Policy Object Management:What: GPO search, change management, and delegation

Search for conflicting policies or specific objectsEasily roll back group policy changesSupports delegation, workflow process for changes

Microsoft Diagnostic & Recovery Toolset: What: Efficient diagnosis and recovery

Recovery instead of reinstallationFlexible recovery options with less downtime

Impact:Accelerated TCO savings through reduced help desk costs

Includes all features of Windows Vista Business plus:

Four Virtual Operating Systems Windows BitLocker Drive Encryption Multi-lingual User Interface (MUI) Subsystem for Unix-Based Apps (SUA)

SoftGrid Application Virtualisation Asset Inventory Services Diagnostic & Recovery Toolset Advanced Group Policy Management

Demonstration BDD Workbench Vista & Office 2007 deploymentApplication Compatibility Assistant Windows Vista Recovery

Call to Action –Next Steps!Call to Action –Next Steps!

1. Start Testing Windows Vista and 2007 Office System today! Detailed testing guidance can be source from;

• www.microsoft.com/technet/windowsvista

2. Find out more about Business Desktop Deployment 2007 & Infrastructure Optimization Models

• www.microsoft.com/technet/desktopdeployment/default.mspx • Attend a hands-on Business Desktop Deployment 2007 Workshop in your capital

city throughout February & March. (Register your interest on your session EVAL form)

3. Find out more about the Windows and Office products road-map & futures including new Software Assurance benefits announcements

• http://www.microsoft.com/windowsvista/getready/optimizeddesktop.mspx • Attend a half day Windows & Office products road map update plus in depth

briefing on the new Microsoft Desktop Optimization Pack (MSDOP). (Register your interest on your session EVAL form)