PowerPoint Presentation

IT PROJECTSTASK TICKETINGhttp://project.petrindo.co.idhttp://project.petrindo.co.id untuk melakukan tracking Project dan kegiatan IT

Base application yang dipakai: RedmineIntroductionBackgroundTo Monitor tasks assigned to IT TeamCoordination among IT TeamTo Maintain IT Team Work Load ManagementReport GenerationsKPI base dataProjectsIT Departement RoutinesITNET IT Network dan Infrastructure Maintenance Untuk tugas-tugas berkaitan dengan infrastruktur, server dan jaringan

IT-HD ( helpdesk)Untuk tugas-tugas yang berhubungan dengan kebutuhan user TrackerTaskBerdasarkan task-task yang direncanakanBugPekerjaan yang dikarena adanya bug dalam system yang menghambat developmentRiskPermasalahan yang terjadi dalam system yang dapat menghambat developmentFeature SuplementalPekerjaan tambahan yang dirasa perlu untuk membantu/mempercepat proses developmentPurchaseTugas untuk melakukana pembelian keperluan ITRolesReporterSemua team ITDeveloperTeam IT PetrindoSupervisorNovan Firmansyah (*manager on behalf :D )Hendra DjayaManagerDoni PermanaStatusNewTracker baruIn ProgressDeveloper/Assignee noticed the issue and start working on the task/issueResolvedBug/Risk already have solution/resolutionFeedbackWork Done by DeveloperWaiting Supervisor to check the workClosedTask already done with solution/resolutionRejectedTask closed without any resolutionUser Action BugDuplicated task

Usage / WorkFlowWorkflowReporter/Supervisor/Manager create task/issueDeveloper noticed and set status To [In Progress]Developer work the task/issue then report by set status as [Resolved/Feedback]Manager/Supervisor Closed the Task/IssueCreating Issue/Task/RiskReporter create issue/risk (risk/bug filing)Supervisor/Manager create task (penugasan)

Issue/RiskSubject, Description Identifikasi deskripsi masalahHow to reproduce Screen shot and Supporting Document (Files)

Assignee (jika sudah diketahui area of expertise)

Every task will be called by the issue subject or id

Task/FeatureSubject, Description Identifikasi deskripsi masalahHow to perform, detail configuration, use caseScreen shot and Supporting Document (Files)

Assignee (jika sudah diketahui area of expertise)

Parent task ( tergabung dalam WBS apa)Start/End Date (Schedulling)Estimation (alokasi dan perkiraan waktu)Additional Field*Tidak harus diisi, but highly recommended

Priority : Tingkat Prioritas% Done : Tingkat Keselesaian ( 0 100% )

Watcher : user lain yang dirasa perlu mengetahui progress task/issue tersebut.

Module,Stream : Epicor Spesific Field

Issue ListingDeveloper Pagehttp://project.petrindo.co.id/my/page

Reporter/Manager Page:http://project.petrindo.co.id/projects/epicor/issues

Issue/Task yang ditugaskan pada developerIssue/Task baru yang masuk dalam project (as watcher)NEWS

List Issue Terkustomisasi (Report)LIST ISSUE, dengan progressfilterExport to CSV,Untuk keperluan reporting lainReporterClick Task on the list empty AssigneeClick Update

Assign:* Set Assignee if not assigned

DeveloperClick Task on the list Click Update

Progress :Change status to IN PROGRESS/RESOLVED/FEEDBACKFeedback if Already DONE/Resolved

Give comment on progress/resolutionChange [% Done] (tidak harus langsung 100%)Upload Supporting DocumentsLink to solution/CodeStep of Solution

Manager/SupervisorClick Task on the list empty Assignee AssignStatus : feedback to be ApprovedClick Update

Assign:* Set Assignee if not assigned Approve:Check the documentChange Status to Closed/Rejected Issue View

Click [ Update ] to make changea.k.a Reporting

Notes/Comment :- Solution- blocking problem- progress status (waiting confirmation)- Point To Link/File- Request to reject the task- dll

Set another field- Module- Stream- %Done- Estimated Hour- Spent Time

Upload Deliverable/Supported Documents- URS per form/SOP- FDD per form/SOP

Set AssigneeChange StatusGive Comment Upload Files/DocumentsWorkflowReporter/Supervisor/Manager create task/issueDeveloper noticed and set status To [In Progress]Developer work the task/issue then report by set status as [Resolved/Feedback]Manager/Supervisor Closed the Task/IssueReportsAvailable ReportTask per User/DeveloperOpen/Closed TaskLogged Time v.s. Allocated TimeCalendar View Daily task for developer [Developer Loading]

Export Format CSV Next Process in Excel :D

Resourceshttp://www.redmine.org/projects/redmine/wiki/Tutorialshttp://www.youtube.com/watch?v=sAobJ1kmyqAhttp://www.youtube.com/watch?v=aWY3nTVR8vkhttp://vimeo.com/groups/13013/videos/6601634Lets make sure we speak same language, same book, same page :DTerima kasih