NAME - Kanika JainCLASS - MBA 3rd sem

ROLL NO - 1308570036TOPIC - Recuritment and Selection process in Sistema Shyam TeleServicesLTD

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OBJECTIVE OF STUDY

To find out that what is the criteria of MTS to recruit and select their employees.

To find out the process used by MTS to select their employees.

To find out how much of employees are satisfied from their organization.

To find out what type of opportunities MTS provides to new generation as is their campus placement or not.

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RESEARCH METHODOLOGY

The purpose of the methodology is to describe the research procedure. This includes overall research design, the sampling procedure, the data collection method, and analysis procedure. Out of total universe 50 respondents from MTS have been taken for convenience. The sample procedure chosen for this are judgement sampling method. Here randomly employees are selected and interviewed.

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DATA COLLECTION

Primary Data Secondary Data

Questionnaire

• Other Sources• QrganizationalLiterature

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SAMPLING PLAN AND DESIGN

To check the validity and effectiveness of recruitment and selection procedures within the questionnaire . Questionnaire would

be administered at least 15 respondents belonging to typical

departments holding senior designations within their respective departments .ascertain the perception of the non-HR departments .

SAMPLE ELEMENTThe respondent would comprise of personal holding senior designations within the personal departmentOf the organization .

SAMPLE AREAThe extent of the sample in confined to the Noida operationsof The MTS specifically to the Administration

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Sampling Technique

Judgment Sampling would be used for the purpose of choosing the sample for the purpose of administering Questionnaire. The identified expert would have a thorough knowledge about all the respondents within the Personnel Department of the organization. Thus his/her expertise would be incorporated in locating, identifying and contacting the required respondents. Again Judgment sampling would be effectively used in identifying the typical non - HR Departments with organization and subsequently for the location and identification of suitable respondents for Questionnaire.

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DATA ANALYSIS

The analysis of the various sources of recruitment and selection devices is presented on the following pages.

• The response entailed from the HR Department (as analysed from Questionnaire) represents current practice within the organization in terms of the sources of recruitment and selection devices used.

• The analysis of the response entailed from all the other departments (as analysed from Questionnaire) forming the sample, represents the perception of the respondents from these Departments in terms of the validity and effectiveness of the various sources/devices of recruitment/selection (specific to these Departments)

• The analysis further entails any suggestions/recommendations given by these non-HR Departments (forming the sample for administering Questionnaire), in terms of any recruitment source and/or selection device that should be deployed by the organization apart from what already constitutes current practice (specific to these Departments)

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QUES1-DOES THE RECRUITMENT AND SELECTION PROCEDURE AFFECTS THE PERFORMANCE OF THE EMPLOYEES?

INTERPRETATION: Yes, it does because if in appropriate candidates are selected it would lead to loss of productivity, labour turnover. 90% out of 100 %employees said that recruitment and selection procedure affects the performance of the employees while 10% out of 100% employees said that it does not.

0%

50%

100%

yes NO

MTS

company name

MTS

Percentage

of

employees

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QUES2- DOES THE COMPANY RECRUIT EMPLOYEES INTERNALLY?

INTERPRETATION: 100 %out of 100% employees said MTS recruit employees internally.

0%

50%

100%

YES NO

MTS

Company name MTS

Perce

ntage

of

emplo

yees

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QUES3- IS THE RECRUITMENT AND SELECTION PROCEDURE FOLLOWED BY THE COMPANY APPROPRIATE?

INTERPRETATION: 75 %out of 100% employees believe that the recruitment and selection procedure followed by the company is appropriate while 25% out 100% employees believe its inappropriate.

0%

20%

40%

60%

80%

YES NO

MTS

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QUES4-DOES YOUR COMPANY DISCLOSE THE JOB SATISFACTION OF SELECTION OF A CANDIDATE?

INTERPRETATION: Disclosing of job specification basically depends on the job profile of the candidate. 65 %out of 100% employees say that the economy discloses the job specifications at the time of selection of a candidate while 35 %out of 100% employees said the company doesn’t disclose job specifications at the time of selection.

0%

20%

40%

60%

80%

YES NO

YES

NO

company name MTS

Percent

age of

employ

ees

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QUES5-DOES YOUR COMPANY ASKS FOR REFERENCES AT THE TIME OF SELECTION?

INTERPRETATION: 100% out of 100% employees said that the company asks for references at the time of selection.

0%

20%

40%

60%

80%

100%

YES NO

YES

NO

company name MTS

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QUES6- WHAT PERCENT OF THE SELECTION PROCEDURE DOES THE WRITTEN TEST CONTRIBUTE?

INTERPRETATION: 70% out of 100 %employees say that the written test contribute the main factor of recruitment but 30% employees say that written test not take a main part of recruitment.

0%

10%

20%

30%

40%

50%

60%

70%70%

30%Percentage of

Employees

Company name

Yes

No

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QUES7- WHICH TYPE OF INTERVIEW METHODS DOES YOUR COMPANY USUALLY FOLLOW?

INTERPRETATION: 70 %out of 100% employees say that company follows direct interview method, and 30 %out of 100% says company follow the GD interview.

0%

10%

20%

30%

40%

50%

60%

70%70%

30%

0%

Percentage of Employees

Company name MTS

Direct

GD interview

Other

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QUES8-MTS GO FOR A CAMPUS RECRUITMENT FOR FRESHER’S

INTERPRETATION: In the survey I find that MTS prefer the fresher only 55% in campus and 45% Not prefer for fresher in campus.

0%

10%

20%

30%

40%

50%

60% 55%

45%

Yes

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QUES9-DOES YOUR COMPANY RECRUITMENT FOR THE

OTHER STATE

INTERPRETATION:

In the survey I find that MTS recruit the people in other state.

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%100%

0%

Yes

No

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FINDINGS• 90% employees said that recruitment and selection procedure affects

the performance of the employees while 10% employees said that it does not.

Salary comparison is not justifies. Old employees are demoralized by getting less surely then new employee

• 75% employees believe that the recruitment and selection procedure followed by the company is appropriate while 25% employees believe it’s inappropriate.

• Recruitment procedure is not fully computerized.

• Manpower’s are recruited from private placement consultancy, who are demanding high amount of fees, whereas HRD Department is not fully utilised to recruit manpower by advertisement

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• 65% employees say that the economy discloses the job specifications at the time of selection of a candidate while 35% employees said the company doesn’t disclose job specifications at the time of selection.

• 100% employees said that the company asks for references at the time of selection.

• Manpower is recruited from reliable source however efficiency does not recognise.

• 70% employees say that the written test contribute the main factor of recruitment but 30% employees say that written test not take a main part of recruitment.

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SUGGESTIONS

The research in MTS has helped me in broadening my view. It has helped me to know that HR is the heart of every organization. It made me aware about how policies play an important role in the smooth functioning of any organization. But I have found that there is something that lacks in the company and which is possible to overcome.MTS is engaged in making maximum sales, providing satisfaction to its customers, as well as maintaining good relations with the corporate world. But it has not thought about marinating a health relation with its employees. This is the reason that there was an increase in the labour turnover. Also, it has never given consideration to find the reason lying behind the same.Employee retention is crucial to the long-term success of your business and therefore the ability to retain employees is a primary measure of the health of your organization. Of significant concern is the fact that unplanned employee turnover directly impacts the bottom line of a business.

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The company can undertake the following steps to maintain long and existing relationship with its employees as well as a steady increase in sales:-

1. Employees should know clearly what is expected of them-

2. Employees should be provided with quality management and leadership

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CONCLUSIONS

• REQUIREMENT:-‘Necessity is the mother of Invention’ this is true everywhere. In the study first of all I tried to find out the cause of the process of Recruitment and selection.

I got the answer from MTS that here in MTS major cause for the process is its Expansion program as MTS is growing vastly. Few other reasons are Replacement vacancy Retirement hardly takes place here.

• SOURCES:-An organization’s excellence depends upon its employee’s performance, which has not only to be maintained on a consistent level, but also must be improved constantly. All this can be achieved if suitable employees are selected, through proper Recruitment and Selection procedure.

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CONCLUSIONS• METHODS:-For the recruitment and selection various test include for e.g. aptitude test, personality test and group discussion. As we all know that, in today’s highly competitive age the biggest problem is of retention of its highly skilled employees in the organization. Recruitment plays a vital role in this regard. But it should be seen that no system is without any flaws. Every system has its strong and weak points and is open for change at any time.

• IMPROVEMENT:- MTS a well-developed Selection System for its employee’s development. Thus, the company provides scope for employees on future growth, career planning, training and development.

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BIBLOGRAPHY

BOOKS

Robbins P. Stephens, Organizational Behaviour, Prentice Hall, 7th Edition, Chapter 16, pages 636-641.

• Koontz Harold & Weihrich Heinz, Essentials of Management, Mc Grow Hill, 5th Edition, Chapter 11, pages 217-245.

• Decenzo A. David & Robbins P. Stephen, Personnel/HR Management, Prentice Hall, 3rd Edition, Chapters 6, 7 & 8, pages 117-209.

Magazines • India Today • Today’s traveler• Business Today

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News Paper

• Times of India• Hindustan Times • Economic Times

Web sites

www.MTSindia.in• www.indiatimes.com

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ANEXURE1. Does the recruitment and selection procedure affect the performance of employees? Yes [ ] No [ ]

2. Does the company recruit employees internally ? Yes [ No [ ]

3. Is the recruitment and selection procedure followed by the company appropriate? Yes [ No [ ]

4. Does your company disclose the job specifications at the time of selection of a candidate ?Yes [ ] No [ ]

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5. Does your company ask for reference at time of selection of candidate?Yes [ ] No [ ]

6. What per cent of the selection procedure does the written test contribute?Yes [ ] No [ ]

7. Which type of interview methods does your company usually follow?Yes [ ] No [ ]

8. MTS go for campus recruitment for fresher?Yes [ ] No [ ]

9. Does your company recruitment for the other state?

Yes [ ] No [ ]

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