© 2014 IBM Corporation

Recommended Design Considerations for Enterprise Monitoring using SCAPM and Netcool OMNIbus

Agenda

• Speaker Introduction

• Challenge: Getting event data streams under control

• Let’s Get to Work:

• Know your Tivoli presence

• The ITCAM “Perspectives”

• I’m telling “MOM” (OMNIbus)

• Let’s apply some logical thought: Recommendations

• Key Takeaways – Event Management

• What’s Next? – Integration into other Worlds

1

Speaker Introduction

Mike Elleby 3.0 Senior Tivoli/Netcool Engineer – Technical Lead

Prolifics

Mike Elleby 3.0 is a Technical Lead at Prolifics and has extensive expertise

in the IBM Tivoli/Netcool suite of products. As he has worked for several

organizations in the areas of Banking, Finance, Retail, Health Care,

and Government, he has worked in various capacities from System

Administrator, Technical/Project Lead, Integrator, and Solution architect in the

development and implementation of Tivoli/Netcool applications. In addition,

Michael presents on various Tivoli/Netcool topics, having presented at Tivoli

Pulse for several years and currently presents on Tivoli/Netcool related

topics for the Tivoli User Group organization.

2

3

5-Years Compound

Annual Growth Rate

19%

Employees

Worldwide

1,500

Global Presence

United States, United Kingdom, Germany, India

20+ Technology

Accelerators

550+ Technical

Certifications

Over 10 Technology and

Solutions Awards since 2009

including Business Agility,

Customer Integration and Digital

Experience, the first ever

Beacon Laureate for Business

Agility

Over 160 global customers

are currently Fortune

1000 companies

Best-in-class architects and

specialty experts:

BPM, Integration, Digital

Experience, Security, Testing,

Business Analytics and

Enterprise Content Management

End-to-End Project

Expertise

Rate of Repeat

Engagements*

91%

Prolifics at a Glance

Years in

Business

35+

Offices

14

Awards

Technology Expertise

Fortune 1000

*based on % revenue Source – December 2013 internal revenue metrics

Challenge: Getting Event Data Streams Under Control

• 90% of the time, the customer did not have a single unified

construct for what they wanted to do with monitoring

• Though SmartCloud Monitoring (ITM) was in the picture,

different agents are collecting different types of data

• 90-95% of the time, the customer was not leveraging the full

capabilities of the Tivoli toolset

4

Let’s Get to Work: Know your Tivoli Presence

5

Let’s Get to Work: The ITCAM “Perspectives”

We understand that although they generate similar ITM

event data (Situation Events), they collect different data for

analysis by an SME:

6

Let’s Get to Work: I’m telling “MOM” (OMNIbus)

The OMNIbus ‘ObjectServer’:

• Though we understand that all organizations do not have

Netcool OMNIbus, we recommend the implementation of

a MOM based tool

7

Let’s get to work: I’m telling “MOM” (OMNIbus)

• The Tivoli EIF Probe is our primary vehicle for getting

events from ITM into Netcool OMNIbus for event

management

• The Tivoli Probe rules file component of the probe is used

to manipulate the data being sent to it by ITM

8

Let’s apply some logical thought: Recommendations

• Recommendation/Consideration #1 – ITM Situation

Standardization:

Your Situation construction should be focused on a specific monitoring

area or platform over and above what comes with the Out-Of-The-Box

situations that come with the ITM product

9

Let’s apply some logical thought: Recommendations

• Recommendation/Consideration #2 – Situation Actions

In the interim of having a MOM based tool, consider utilizing the Situation

action component when building situations, and model all of your situations

to utilize it (i.e. email)

10

Let’s apply some logical thought: Recommendations

• Recommendation/Consideration #3 – Event Management

Using the Rules file from Tivoli/EIF (and most OMNIbus probes, the events

can be modified to have a prefix, suffix that promotes a common format

once they enter into the OMNibus ObjectServer)

11

Regroup and Key Takeaways

• Inspire thought about event consolidation

• Inspire thought about long term strategy

• Recommendation/Consideration #1 – ITM Situation

Standardization

• Recommendation/Consideration #2 – Situation Actions

• Recommendation/Consideration #3 – Event Management

• Beowulf Quote: “Give that man a piece of silver, he has a story

to tell” – You can now communicate to all levels of management

what the monitoring environment provides, each step in the

process, and how it can be improved upon as organizational

needs change

12

What’s Next? – More We Can Do!

Once you have configured your monitoring to some

acceptable design and best practice considerations, you’ve

now created a foundation with which to improve upon what

you’ve already put together:

• APM/UI – Can manipulate response time data

• Netcool Impact – Event Automation/Policies to automate

action in response to events

• Tivoli Business Service Manager – Dashboarding

(OMNIbus, Data Fetchers)

• DASH – More Dashboarding and integration amongst the

toolsets and the data they generate

13

Learn More… Prolifics at InterConnect

14

Monday How Broadcast Music, Inc.

Devised and Enabled Enterprise

Architecture from Corporate

Strategy

12:15 PM - 1:15 PM

Integrating Salesforce.com and

Oracle ERP Using IBM WebSphere

Cast Iron

2:00 PM - 3:00 PM

Recommended Design

Considerations for Enterprise

Monitoring using SCAPM and

Netcool OMNIbus

5:00 PM - 6:00 PM

Tuesday Smarter Integration Using the IBM

SOA Foundation Stack: Best

Practices and Lessons Learned

8:00 AM - 9:00 AM

Best Practices for Monitoring Your

Cloud Environment and

Applications

9:30 AM - 10:30 AM

Applicability of IBM SOA Approach

In Manual Processes Automation

11:30 AM-11:50 AM

Leveraging Governance in the IBM

WebSphere Service Registry and

Repository for IIB and DataPower

12:30 PM - 1:30 PM

Broadcast Music Inc. Release

Rockstars: Program-Wide DevOps

Success with UrbanCode Deploy

3:30 PM - 4:30 PM

Empowering SmartCloud APM -

Predictive Insights and Analysis: A

Use Case Scenario

5:30 PM - 6:30 PM

Wednesday Architecting and Tuning

IIB/eXtreme Scale for Maximum

Performance and Reliability,

Featuring TBC

8:00 AM - 9:00 AM

MasterCard's Modeling and

Governance of Decisions and

Processes for Improved Fraud

11:00 AM - 12:00 PM

How BMI is Revolutionizing the

Music Business Using IBM’s BPM

and Integration Technology

2:00 PM - 3:00 PM

Integrating IBM Pure Application

Systems and IBM Urbancode

Deploy: A GE Capital Case Study

2 :00 PM – 3:00 PM

Thursday Aetna’s Vision for a Healthier

World: Smarter Architecture and a

Scalable Integration Bus

9:00 AM - 10:00 AM

Meet the Expert - Delivering

Enterprise Applications: Faster.

Cheaper. Better

Thursday 12:00 PM – 12:50 PM

Using the Power of IBM Tivoli

Common Reporting to Make Smart

Decisions: The Untold Story

2:30 PM - 3:30 PM

Let’s Continue the

Conversation….

Mike Elleby 3.0

Michael.Elleby@prolifics.com

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