Recetas para una implementación de BPM exitosa
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Recetas para una implementación de BPM exitosa
Transcript of Recetas para una implementación de BPM exitosa
#GX24
#GX24
#GX24
Ingredients
Choose the process
Skills
Reuse End-User Adoption
Budget
Metrics
Choose the BPMS
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Budget
Resources
Training
Software
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Choose the BPM Suite
Based on your needs
License fees
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Choosing The Right First Process
Low risk High impact
Involve IT and business people
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Choosing The Right First Process
Use the existing code base
Limit the number of interfaces to
external systems
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Choosing The Right First Process
Don’t try to model how you should work
Model how you actually work
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BPM Skills
People are the key to success
Training, Training, Training
Use professional
services when
necessary
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BPM Roles
BPM Director
BPM Architect
BP Analyst
Business Analyst
BPMS Expert
BPMS Developer
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Reuse
Use existing infrastructure
(Legacy systems) Create reusable
processes Use built-in
functionality from the BPMS
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Metrics
Metrics are those that will judge the success of the project "BPM without metrics is just a shot in the dark." John Dixon Gartner
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Metrics
Establish a baseline
Setting clear definitions and goals
Measuring is just the beginning
Metrics vs KPIs
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End-User Adoption
Overcoming Resistance to Change
Early user involvement
Ease of use / Low
learning curve
Training
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End-User Adoption
Allow users to customize
their own workspace
Flexible BPMS
Gamification
Gonzalo Fernández – [email protected]
