Real comm2e ch6
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Transcript of Real comm2e ch6
Chapter 6
Listening
• Outline the listening process and styles of listening
• List the reasons why we listen• Identify challenges to good listening and
their remedies• Identify attitudinal and ethical factors
that inhibit listening• Describe how context affects listening
Chapter Outcomes
•Hearing–Physiological, involuntary
process of perceiving sound•Listening
–The process of recognizing, understanding, and accurately interpreting and responding effectively to the messages you hear
How We Listen
• Selecting
• Attending
• Understanding
• Remembering
• Responding
The Listening Process
The Listening Process (cont.)
• Active listening – Requires active participation in making
choices about selecting, attending, and so on
• Passive listening – Means failing to make active choices
• Listening fidelity– How well the listener’s thoughts match
those of the message producer
• People-oriented listeners
– Listen with relationships in mind
• Action-oriented listeners
– Focus on tasks
Personal Listening Preferences
Personal Listening Preferences (cont.)
• Content-oriented listeners
– Evaluate what they hear
• Time-oriented listeners
– Consider efficiency most of all
• Meeting Listening Goals
– Informational listening
– Critical listening
– Empathic listening
– Appreciative listening
Why We Listen
• The Value of Listening Well
– Helps your career
– Saves you time and money
– Creates opportunities
– Strengthens relationships
Why We Listen (cont.)
• Listening barriers:
– Factors that interfere with our ability to comprehend information and respond appropriately
Listening Challenges
• Environmental factors include:– Loud noise, unpleasant temperatures,
visual distractions
• Hearing and processing challenges include:– Medical issues related to age, physical
condition
Listening Challenges (cont.)
Listening Challenges (cont.)
• Multitasking – Impairs our ability to focus on any one thing
• Boredom and overexcitement– Distract effective listening
• Attitudes about listening– Talking seems more powerful– Overconfidence and laziness– Listening apprehension
• Unethical Listening Behaviors– Defensive listening involves
responding with aggression without fully listening.
– Selective listening zeros in on bits of interesting information.
– Selfish listening means hearing only what will help listeners meet their own goals.•Monopolistic listening: listening to
control the interaction
Listening Challenges (cont.)
• Unethical Listening Behaviors (cont.)
– Hurtful listening may include attacking or ambushing.
– Insensitive listening means missing the emotional content of a message.
– Pseudolistening means pretending to listen by nodding or saying “uh-huh.”
Listening Challenges (cont.)
• Relational and situational contexts
• Cultural context• Technological context
Listening in Context