Rachel Daisy Richardson

40 Wayland close

Whitchurch

Shropshire

SY13 1RY

07470437437

rachelrich86@hotmail.co.uk

Profile

I am an experienced Receptionist and customer service agent. I have excellence communication skills on the telephone and face to face. Excellence keyboard skills. Inputting data, writing up invoice. Paying wages. Website work putting on new products, descriptions and prices. I'm reliable, self-motived and can work as part of a team or on my own accord. I enjoy being pushed to my limited, hitting targets and new challenges.

Key Skills & Achievements

• Good time keeping • Organisation skill • Excellence communication skills on the phone and in person • NVQ Level 2 business and administration• NVQ Level 2 Lean organisation management technique

The ability to follow instructions

• Exceptional customer service skills • Keeping accurate records • Hitting targets or KPI'S • NVQ Level 2 food and drink manufacturing

• Online course in customer service

• Awareness of health and safety

Work history

04th Apr 2016 Pertemps Agency

Present Wrexham

My current role is a warehouse administrator. I work for an ink company. We make the ink and disturb it out to different companies so that they can print their packaging. My daily routine involves collecting and entering the data, (ingredients) of the batch cards used during the day. They are entered through SAP and then consumed. Entering delivery notes into SAP. I had to answer calls to book in deliveries and answer any customer questions. I had to do two transport modules which involved pulling the information through SAP to excel and put in or take out the relevant information. I also had to do the final manifest same again pulling the information through from SAP to excel. This is the information of every item and pallet that went out that day to which customer and if they had any special requests. This manifest had to be correct as it was send to the transport company who were delivering the pallets of goods.

Excellent communication skill Excellent eye for attention to detail Balance work loads Accurate paper work Work under pressure Excellent customer service skill Manage paper work efficiently and effectively

22nd Feb 2016 Gap Personnel Agency

31st March 2016 Wrexham

Here I worked where the agency sent me, in a sorting office stuffing envelopes and working on the machines at the end of the line putting the batches in to mailing sacks. I have also worked at an egg factory moving eggs and filling baskets. I didn’t stay in this current role as the work wasn’t ongoing it was only a few days a week, here and there.

01st Sept 2015 C J PLASTERING LTD

14th Jan 2016 Whixall Shropshire

After only a few months I’ve learned a lot and started plastering, internal and external work from boarding, plastering and coving to k rending or using sand and cement to

rend houses. I’ve conquered my fear of heights on ladders or scaffolding. I also got filmed rending a house for tricks of the trade which is on TV in March.

Good Communication skill Time keeping Speed Eye for quality Self-motived Work under pressure

23rd Mar 2015 Grocontinental

20th Aug 2015 Whitchurch Shropshire

I worked day shift and night shifts. 4 on 4 off. 12 hours. I was a Control centre administrator my key responsibilities include:

All vehicles arriving and departing site are managed in a timely and effective manner. To generate site passes for all vehicles entering the site and input all relevant vehicle information. To work together with the Bay Administrator to generate receipts as and when required. Ensure that all despatch paperwork, supporting documents and security seals are correct and in line with customer requirements and procedures. Ensure clear communication is adopted at all times. Work alongside the transport representative in the Control Centre and offer support during peak periods. If necessary, reallocate vehicles and loads as appropriate, in order to ensure that all the work is covered and customer expectations are met. That vehicles are monitored and tracked in order to ensure that loads are delivered or collected on time. Be able to effectively manage and prioritise a challenging workload, ensuring documentation and POD scanning is dealt with in a timely and efficient manner.

self-motivated Balance work loads Accurate paper work Work under pressure Excellent organisation skills Excellent communication skills Be professional at all times Handle difficult drivers Excellent customer service skill Manage paper work efficiently and effectively

10th Jan 2015 Plastering at C J Plastering LTD

20TH March 2015 Whixall Shropshire

I worked with my partner for a couple of months while I was looking for work plastering. I did a lot of labouring which involves mixing using high pressure drills. Cleaning up after each mix. Taping up and also beading the corners of the rooms. I also did plastering and rending house and barns.

Good communication skill Mixing accurate amount of skim

20th Oct 2014 LSG - Oakland recruitments

13th Dec 2014 Crewe Cheshire

Working for Phones 4 u care on a temporary contract, Answering calls and dealing with insurance claims, Logging claims and building relationship with customers,

Good communication skills

Filling claims out accurate Hitting targets Deliveries on time

18th Nov 2013 Farming Work - Carters

25th Aug 2014 Busselton - Western Australia

Working on a potatoes farm harvesting potatoes (Assembly work) Also cutting the potatoes for seed. I did pruning and wrapping of the vines and tagged sheep which involves giving injection, Medicine, Tagging ears and docking their tales. Fixing fences and putting up new ones. Driving tractors. Oil changes and maintenance on the work utes. I also put in the pipe work for the watering of the potatoes.

19th Jan 2013 Office and Shop Assistant Manager- Friday’s

17th Oct 2013 Port Kennedy – Western Australia

I enjoyed employment with Friday’s Jetski’s since the beginning of 2013. My current role requires me to fulfil all of the invoicing, customer sales, product ordering and orders. I have also set up the website, putting all the products of the store online and addition information for each product. This utilises my MYOB skills and is giving me much needed training in further learning of the systems database. I have all of the customer service requirements for the position in that I deal with customers in person and over the telephone.

• Customer Service skills are exceptional

• My role requires accurate record keeping

• MYOB for account keeping and invoicing

• I am responsible for wages

• I am learning the sales side of the Jetski industry.

• My responsibilities have just increased to Jetski detailing

• Digital Marketing is an area I am being trained in for future responsibilities

From May2009 Machine operator - Sharp manufacturing

To Sept 2012 Llay - Wrexham

Here I was employed by an agency Gap personal. I started off on an assembly line soldering and inspecting the solar panels. I went onto the tabbing machines. My daily routine involved running and repairing any problems that occur with the machines. Identifying and solving any issues and general housekeeping.

• Good communication skills

• Keeping accurate records

• Meeting all the right specifications

• Recognise the importance’s of accuracy

• Avoid mistakes and errors.

From Feb 2005 Machine Operator - Muller dairy

To April 2009 Market Drayton - Shropshire

Started as a general operator and progressed to a technical operator. Running large filling machines. Cleaning duties following company procedures.

• Daily checks to find problems

• Good communication skills

• Manage paper work efficiently and effectively

• Hitting set KPI targets

• Good house keeping

Additional information

I enjoy voluntary work and giving back to the community so I volunteered at the severn hospice, serving customers and helping sort through donations.

I have also worked for agencies in Liverpool as a second job. Working in public houses behind the bar and waiting on. A kitchen porter, Serving food and drinks at Liverpool stadium and police headquarters.

In my spare time I like to go the gym or swimming and I like to spend time with family and friends. I have also delivered leaflets as part as my exercise routine

Education

Sept 97 Broadgreen comprehensive

Dec 99 Old Swan. Liverpool

Jan 99 Sir John Talbots

July 02 Whitchurch, Shropshire

Qualification

GCSE Maths D

GCSE English DD

GCSE Science EE

GCSE Art C

References Professional

Melanie – Oakland Recruitments01782 717766

Steve Plant, Operations Planning Manager 01948 668258 StevenPlant@grocontinentaI.co.uk

Kim – Pertemps 01978 291565