Quick serve restaurants
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Transcript of Quick serve restaurants
DOMINOS
QUICK SERVE RESTAURANTS
BHAVSINH BARADPGPBM(ANALYTICS)DIPLOMA IN CHEMICAL
JITENDRA KUMAR JAATPGPBM(ANALYTICS)B.Com.
BHAVESH SINGH CHANDELPGPBM(ANALYTICS)B.E.(MECHANICAL)
© Bhavsinh, Jitendra, Bhavesh(Qmine.org)
MADE BY:BHAVSINH BARADJITENDRA KUMAR JAATBHAVESH SINGH CHANDEL
SUPPLY CHAIN/LOGISTICS MANAGEMENT
PRODUCT
CUSTOMER SERVICE
OPERATIONS
MARKETING
HUMAN RESOURCE
SCM/LOGISTICS MANAGEMENTWHAT
WOULD WE DO IF OUR
COMPETITOR ACQUIRED
OUR SUPPLIER?
EFFECTIVE DELIVERY TO CUSTOMERS
CAN OUR SUPPLIERS
REALLY DELIVER?
DATA POINTS1. MANUFACTURER2. DISTRIBUTOR3. WAREHOUSE4. PURCHASE DEPARTMENT5. CUSTOMER On-time delivery performance
Lead time for order fulfillmentFill rate - proportion of demand met from
on-hand inventorySupply chain management costWarranty cost as a percentage of revenueTotal inventory days of supplyNet asset turns
Develop strategic objectives and tactics Integrate and coordinate activities in
the internal portion of the supply chain Coordinate activities with suppliers and
customers Coordinate planning and execution
across the supply chain Consider forming strategic
partnerships
CREATING SUPPLY CHAIN
RESULT
PRODUCTDATA POINTS
1. Sales Report2. Research and development team3. Warehouse4. Customer feedback
What is the approach for
new products
and acquisition?
Which product to
be continue and which
should not?
Which is the best selling product of a particular
store?
how many pizzas
were sold in first
quarter?
Product based supported by a
service package- The
product(pizza) not only needs to be
prepared accurately, it needs to be
delivered to the end customer
within a specified amount of time and in optimal
condition.
Service based with product element- the
customer buys into a service
which delivers an end product in form of a Pizza
CUSTOMER SERVICES HOW CAN I REDUCE THE WAITING TIME FOR MY
CUSTOMERS?
HOW CAN I ACHIEVE 6 SIGMA IN HOME DELIVERY?
HOW CAN I MAKE MY CUSTOMER SATISFIED AND
RETAIN HIM/HER?
How to increase customer satisfaction through service quality & product quality?
DATA POINTS1. NPS2. CUSTOMER FEEDBACK3. DELIVERY BOY REPORTS4. TRAINING AND DEVELOPMENT REPORT5. SALES REPORT
OPERATIONSHow to do production oriented
store design?
How to do efficient order
taking, production &
delivery?
How to minimize
the operation
cost?
DATA POINTS1. Staffing2. Cash counter3. Customer feedback4. Warehouse5. Supply chain6. IT department
TRANSFORMING RESOURCES:
1. STAFF2. KITCHEN EQUIPMENT
TRANSFORMED RESOURCES-
1. INGREDIENTS2. RECEPIES
PRODUCT-PIZZA & OTHER FOOD
ITEMS
MARKETING EFFICIENCY OF PROMOTIONAL CAMPAIGN
HOW TO POSITION YOUR PRODUCT?
BEST WAY TO ADVERTISE MY PRODUCT
DATA POINTS1. SOCIAL MEDIA2. COMPETITTOR STRATEGY3. SALES REPORT4. FINANCE DEPARTMENT5. CAMPAIGN RESPONSE6. BRAND VALUE
HRD How to align the staff with company’s
vision?
How to reduce the
attrition rate?
How to maintain positive
employee relations?
DATA POINTS1. Performance appraisal2. Feedback from HOD3. Reports from training & development centre
TYPE OF HUMAN CAPITALTRAINING
EXPERIENCEINTELLIGENCERELATIONSHIP
INSIGHT
BEHAVIOUR OF HUMAN CAPITAL
MOTIVATIONEFFORT
ORGANIZATIONAL PERFORMQANCE
QUALITYPROFITABILITY
CUSTOMER SATISFACTION
HUMAN RESOURCE
CONCLUSION Fulfillment of Customer’s expectation.
Execution of SCM/Logistics management.
Analyzed Customer needs.
Consumer behavior pattern.
Six Sigma in home delivery.
Optimized Operational cost.
Achieve overall goal.
Project done under Guidance of:
Thanks to:
Dr. Nagendra V Chowdary
THANK YOU