April 12, 2023

QuestionPoint UpdateALA 2008 User GroupQuestionPoint UpdateALA 2008 User Group

AgendaAgenda

1. Introductions

2. QP Update (Software and Community)

3. Rapid Fire “5 Things You Want QP To Do”

4. Table discussion – Starter Topics

5. Discussion

QuestionPoint User Group Meeting Service Update

QuestionPoint User Group Meeting Community Update

Community Update: Institutions Community Update: Institutions

2,100+ profiles/libraries/service points

1,500+ in 24/7 Reference Cooperative

24 Countries24 Countries

QuestionPoint Community Update:New MembersQuestionPoint Community Update:New Members

• 24/7 Reference Cooperative:

- Brooklyn PL and Queens PL

- University of CA system

• QuestionPoint “tools only”:

- Harvard Law School

- Pregunta: public libraries in Spain

QP wiki: http://wiki.questionpoint.org/QP wiki: http://wiki.questionpoint.org/

24/7 Reference Cooperative: 2008 stats24/7 Reference Cooperative: 2008 stats

Total patron chat requests: 398,601

• Chats picked up by Coop librarians: 243,642 (61%)

• Chats picked up by Back Up staff: 144,629 (36%)

By Type:

• Academic: 92,988

• 59% answered by Coop librarians

• Public: 305,613

• 62% answered by Coop librarians

24/7 Reference Cooperative Update24/7 Reference Cooperative Update

• Best Practices and 24/7 Policies

• Accessible via My QuestionPoint and QuestionPoint.org

• New Policy Page guidelines

• Training:

• Quarterly QP update

• UK patrons, US librarians and UK librarians, US patrons

• Other suggestions: reference Interview; multiple patrons

Rapid FireRapid Fire

•5 things you want QP to do

Table Talk TopicsTable Talk Topics

• Promotion (Getting libraries to do it.)

• Software (New chat interface, Qwidget, local desk, etc.)

• Cooperative – Policies, Procedures, etc.

• Social Network and VR (Getting beyond promoting it to each other!)

Questions and DiscussionQuestions and Discussion