Overview

Since 1990, Quality Link Recruitment has provided quality hospitality and catering staff to major hospitality venues and companies throughout

Scotland. During this period, we have earned an unrivalled reputation for the quality of our service. We joined the Rise Group in 2006 and the

synergies achieved have created an enhanced business environment for both companies.

Quality Link is a division of the Rise Group, one of Scotland’s fastest growing and most innovative business services companies.

About The Rise Group

The Rise Group is owned by Murray Capital, a Group company of Murray International Holdings, one of the UK’s leading private

Companies, The Company was established in 2003 and our growth has been remarkable. Our core business is in helping our clients to

attract, recruit and retain excellent people in order to enable superb business performance.

• rise jobs - Scotland’s leading contact centre recruitment business by volume of placement: Find out more at www.risegroup.co.uk

• rise industrial – Driving, labouring, production, trades, warehouse operative and related positions: Find out more at

www.risegroup.co.ukriving, labouring, production, trades, warehouse operative and related positions

• rise executive - Multi-disciplinary middle and senior management appointments: Find our more at www.risegroup.co.uk

• rise consulting - Consulting solutions to help clients to retain their people and inspire them to high performance. Find out more at

www.risegroup.co.uk

• rise payroll - Outsourced payroll support from traditional payroll ‘bureau’ services to fully managed solutions. Find out more at

www.risegroup.co.uk

• hammond resources – Well respected accountancy & legal, human resources and legal practice: Find out more at

www.hammondresources.co.uk

Our Leadership

Gregor Campbell, Group Managing Director

Gregor has worked in recruitment and related services since 1989, previously as a director of HR Consultancy and KFJ (now NRG plc). Gregor’s

forte is in driving and growing small privately owned businesses to succeed against larger national competitors. He has built Rise around a

service-led model, which has ensured strong partnerships with quality clients. Gregor aims for Rise to be one of the largest recruitment groups

in Scotland in the next three years, building this from our service quality and adding strategic acquisitions which fit with our philosophy.

Georgette Stewart, Group Financial Director

Georgette joined Rise in 2007 and is responsible for enhancing the infrastructure that will support our growth both organically and through

strategic acquisitions. A qualified accountant, Georgette has worked with Adobe as European Company Accountant and latterly Quintiles

where she was responsible for both Finance and Operations of their specialist recruitment business Royce. Her depth of experience provides

not only internal support but helps develop additional added value solutions for our clients.

Hazel Neill, Director

Hazel joined QLR in 1990 and developed the company’s temporary hospitality business by providing bespoke staffing solutions to help clients

to achieve their goals and targets. Hazel has significant ‘on-site’ staffing co-ordination and HR management experience for as many as 600

temporary workers at major prestigious social and porting events. In order to formalise her commitment to quality and training, Hazel is

qualified as a SVQ / NVQ Assessor and an Internal Verifier.

hazel.neill@quality-link.co.uk

Shona Campbell, Divisional Manager

Shona joined QLR in May 2002 and is responsible for temporary and permanent recruitment. Shona has a wealth of knowledge gained from

her operational experience at InterContinental Hotels in Edinburgh and London. This is combined with strong recruitment experience which

began at Mayday Staff Services in the City of London in 1997. shona.campbell@quality-link.co.uk

Meet Our Team

Our professional team has over 100 years of combined practical and operational hospitality experience; therefore we have an understanding

of our client’s needs and urgency when recruiting. We believe our contribution will compliment and support your present recruitment team.

Adam Beasley, Senior Consultant

Adam joined QLR in November 2008. He has 3 years previous experience within Scottish Recruitment, where he has been responsible for

national and localised accounts. He graduated in International Hospitality management and has worked in various countries around the world

including, South Africa Canada and Spain in order to understand the highest levels of customer service whilst absorbing the very best in

industry experience. He has a real passion for the hospitality industry and strives to enhance the standards of temporary workers across

Scotland. adam.beasley@quality-link.co.uk

Samantha Turnbull, Senior Consultant

Samantha joined QLR in August 2007. Her previous experience in the hospitality industry covers 15 years and includes 5 years with Hilton

Group which began with a Management training program, and 1 year Management of a high volume catering establishment as well as front

line experience in independent hotels and restaurants. Samantha graduated with a BA in Hospitality with Human Resource Management and

her organisational skills and ability to remain calm in a pressurised environment ensures that the temporaries division runs smoothly.

samantha.turnbull@quality-link.co.uk

Rachel Butler, Consultant 2002, Mandy Carle, Consultant 2007 Linsey Craig, Trainee Consultant 2008

Our consultants are responsible for the day-to-day recruitment and selection of temporary workers ensuring personalised staffing solutions

are available to our clients.

Rachel’s diverse background in hospitality varies from working in local restaurants to managing premiere ski resorts this gives Rachel a unique

insight into the needs of both our clients and our temporary workforce. rachel.butler@quality-link.co.uk

Mandy’s operational experience aboard 5 star cruise ships as Assistant Cruise Manager and latterly as Manager of a Boutique Hotel ensures

Mandy understands the needs and requirements of our clients. Mandy has worked in hospitality for 16 years and has a Diploma in Hospitality

Management. mandy.carle@quality-link.co.uk

What We Do

We employ experienced professionals who are committed to providing successful recruitment solutions based on honesty and integrity

ensuring customer satisfaction at a level and standard that meets and surpasses expectations resulting in exceptional customer loyalty and

contract retention.

QLR has a tremendous track record in both client and candidate satisfaction. We pride ourselves on our ability to deliver swift, high quality

and cost-effective recruitment solutions to a diverse range of clients within our Temporary and Permanent Division.

Our motivation is to ensure that candidate’s skills are matched to the requirements of the client. We constantly strive to ensure a professional

service is offered to both clients and candidates.

We can supply quality staff within the framework of:

• Sourcing and selecting permanent staff

• Contracts or temporary assignments solutions

• Bespoke ‘alternative’ solutions

• Competitive rates

Our clients are regarded as some of the leading providers of private and

corporate hospitality in Scotland. We select and provide staff to some of

Scotland’s most prestigious venues, from Castles, Palaces and Stately Homes

to Sports Stadiums and Racecourses.

Temporary

With a team of enthusiastic dedicated consultants our temporary division provides fully screened, qualified and experienced personnel for all

operational grades of staff from kitchen porter to head chef, catering assistant to manager and all job-roles in between. We liaise closely with

clients to ensure that the needs of their business are understood. After our initial site visit to ascertain the individual venue requirements,

regular site visits are carried out, assessing accurate information regarding the venues is being relayed to candidates. We carry out regular

check-in and spot-check’s ensuring our temporary team meet our client’s standards. Within this competitive market client feedback is an

essential part of our daily role, we encourage feedback from our clients on each shift / event – this is then recorded on our new systems which

can be assessed and monitored at the push of a button.

We are aware the best laid plans don’t work 100% of the time, our commitment is to react quickly to resolve any recruitment issues. With our

7 day operation, 24 hour on call consultant we continually strive to improve the services we offer.

Recruitment & Selection Process

Identification:

Prior to registering applicants provide valid Identification which includes Work Permit’s, Visa’s and Identity Cards when necessary.

References:

2 written references are verified and held on file for each temporary member of staff.

Registration:

Once we have ID and references, we carry out registrations in groups and one-to-one’s. During registration candidates complete Health &

Hygiene / Criminal Conviction Declaration / Pre-employment Food Safety Questionnaire / Data Protection Consent Form / Workers

Registration Scheme (if applicable.) Applicants are put through a practical skills test to establish level of skills match required standard.

Once all the relevant forms have been completed, our team cover “general housekeeping” Representing Our Clients & QLR, time keeping,

customer & client care, dress code, security, house rules, staff breaks, end of shift, general do’s & don’ts. What is expects from employees,

accidents at work, first aid, fire safety, health & safety, food safety, COSHH, electrical hazards, manual handling operations and drug & Alcohol

abuse policy.

Permanent

We cover permanent recruitment solutions across Scotland; we offer a confidential recruitment service to clients and candidates.

Clients and candidates work with us because of our personal attention, we listen to their requirements, we pay attention to the detail and we

care about what’s important, many of our yesterday’s temporary workers are now our clients.

We recruit for:

Managerial all grades Chefs all grades Front of House Back of House Logistics Receptionist Event Supervisors/Co-ordinators

We are a corporate member of the Recruitment and Employment Confederation and differentiate from others in our sector by offering value-

added services in order to help our clients realise significantly higher return on investing in our services.

What Our Staff Say About Us

“Quality Link encourages staff to

develop skills"

"Quality Link's permanent staff are friendly, enthusiastic, helpful and

pleasant"

“Working in an interesting and friendly environment”

“Meeting new people and new friends from all parts of the world”

"I feel like I am part of a team"

"Staff represents a company that

cares"

"Opportunity to work at some

fantastic venues in Edinburgh and

further afield"

"The variety of work on offer keeps

things interesting and enjoyable"

"There is so much flexibility of

temporary work on offer"

Contact Details

Edinburgh: Glasgow:

133 – 135 Morrison Street 58 Waterloo Street

Edinburgh Glasgow

EH3 8AJ G2 2LQ

TEL: 0131 229 4208 TEL: 0141 229 2580

Email: shona.campbell@quality-link.co.uk Email: hazel.neill@quality-link.co.uk

Web: http://www.quality-link.co.uk

http://www.risegroup.co.uk/

Office Hours

Monday to Friday 8am – 6pm, Saturday & Sunday 9am – 5pm.

We have a dedicated consultant contactable out-with office hours on our emergency mobile number 07973 815 513.