Quality Forum 2012 - SMC - Ben Johnson
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Transcript of Quality Forum 2012 - SMC - Ben Johnson
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BEN IS A MARKETING STRATEGIST. WITH A CMA. WHO LOVES THE INTERNET.
HE LOVES THEM AND THEY LOVE HIM BACK:
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@mrbenjohnson
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WHAT DO YOU WANT TO UNDERSTAND?
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Digital Strategy
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Before charging off to build sites or tools or Facebook pages, institutions need a reality check on their purpose. They need alignment of internal efforts, and they need focus on a credible goal.
-Jason Mogus, CEO & Senior
StrategistCommunicopia
“
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donate.
online adtweetlike view email direct mailprint ad radiobillboard| | | | || | |
sign up for emails.
donate.
absorb engaging content.
absorb engaging content.follow us.
talk about us.
get others to donate.
kick the tires.
Disclaimer: The internet is not a series of tubes or arrows.
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Sifting through the data.
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HEATMAPS
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Test
Typ
es
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Case #1
Control Version 1
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Case #2
• See interactivity by region
• Sad contact us button
• Several top page links popular
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Case #3
• Users click along a horizontal plane
• Popularity is easily seen
• We discovered that job opportunities were very popular
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A B
Testing.
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A/B ideas: • embedding a form or newsletter signup• adding or removing questions in a form • add or remove social media links• add or remove a “click here” button from images• testing colours• long text vs. short text
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How?
VisualWebsiteOptimizer.com~great heatmaps
(Also) Optimizely.com~great A/B testing
~very low cost!
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Adwords
• Test your creative• Test new ideas or concepts• Segment location,
interest…
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Google Analytics
• Advanced Segments• Visitor Flow• Multi-Channel funnels
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Advanced Segments
• Use all the google reporting, but only see subsets of the entire audience (or compare to total)
• Some sample advanced segments:– Social referrals (Facebook, Linkedin,
Twitter)–Mobile traffic– Your eblast visitors– Those who’ve seen a certain page, from
a certain city, completed a specific goal
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Vis
itor
Flo
w
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Vis
itor
Flo
w
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My Blog
OpenMedia.ca
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