Quality and Social Responsibility
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Transcript of Quality and Social Responsibility
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Quality and Social Responsibility
Michelle MasonJune 23, 2010
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About the Presenter
Michelle Mason
Managing Director, ASQ
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What is Social Responsibility?
People and organizations– Behaving ethically
– Having sensitivity toward:
• social
• cultural
• economic
• environmental issues
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Why Be Socially Responsible?
• Consumers demand it
• Makes good business sense
• Produces bottom line results
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What is the connection
between quality and social responsibility?
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2008 ASQ Futures Study
1. Globalization
2. Social Responsibility
3. New Dimensions for Quality
4. Aging Population
5. Healthcare
6. Environmental Concern
7. 21st Century Technology
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The Quality Connection
• Evolution of Social Responsibility
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The Quality Connection
• Malcolm Baldrige Performance Excellence Criteria– Procedures for compliance with safety, health,
and environmental standards
– Mechanisms of corporate support of quality assurance activities outside the company.
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The Quality Connection
• Malcolm Baldrige Performance Excellence Criteria– Governance Accountability
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One Standard for All
• ISO 26000– Implementation will be voluntary
– Guidance will help define social responsibility
• ASQ administers the U.S. Technical Advisory Group (TAG) on Social Responsibility
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ISO 26000
• Assist organizations in addressing SR
• Provide practical guidance
• Emphasize performance results and improvement
• Increase confidence and satisfaction among customers and stakeholders
• Be consistent
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ISO 26000
ISO 26000 is a guidance standard and not one that an organization becomes certified to, like ISO 9000 or 14000.
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Local SR Initiatives
See Video:
http://www4.asq.org/qualityforlife/work-stories/using-quality-to-fight-addiction---video.html
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Local Efforts
What can be done locally to promote SR efforts?
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ASQ Socially Responsible Efforts
• The SRO– The SRO (Socially Responsible
Organization), helps the world understand how quality impacts the bottom line.
• Quality for Life– Seeks to share the stories of quality
professionals that use their skills to positively impact the lives of others
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More Information
American Society for Quality
www.asq.org/social-responsibility
The SRO*www.thesro.org
Quality for Life www.asq.org/qualityforlife
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Questions?