QS 9000Training Materials

Gregory A. JenkinsTotal Quality Management ( OISM 470 W )Smeal College of Business AdministrationPennsylvania State University

Ice Breaker

Form small groups Introduction Field of study Career path What you expect to get from training Select

Speaker To effectively summarize information

presented about every group member Secretary

To record individual responses

Quality Perspective

What is your definition / perception of quality?

According to the oral ice breaker presentations and note taking how would you define its quality.

Were your expectations met? Why? Why not?

What are some of your suggestions for improvement (documentation and presentation)?

Quotes

“I think companies will be more selective on who they are placing their business with. If your company is performing better quality-wise and reject-wise, then I think it is going to be the company that is considered for a contract.”

Terry Martin, Quality Manager, Plastic Source Inc. (El Paso, TX)

"The supplier shall have systems in place to ensure management of appropriate activities during concept development through production.”

QS 9000, paragraph 4.1.2.4 Organizational Interfaces

QS 9000 Training Outline

Introduction Purpose ISO 9000 Background Requirements Real World Examples Interactive Exercise Conclusion Suggested Readings References

QS 9000 Purpose

Improving relationships to improve quality “The goal of developing your suppliers is

based on the need to provide high quality to the customer.”

Enhance quality systems for suppliers Eliminate redundant requirements Reduce costs

QS 9000 Purpose (continued)

Fundamentally different from ISO 9000. Designed to help suppliers to

automakers provide evidence of standardized processes for dealing with customers.

Major automobile manufacturers setup teams with suppliers to help in development.

What is ISO 9000?

Advantages Organization for International Standards European standards for quality Standards are broad and vague to adapt to different

cultures Does NOT provide framework for organizational

improvement and change Companies document quality systems in manuals to

facilitate trade through supplier conformance Success has created various other standards such

as QS 9000

What is ISO 9000? (continued)

Disadvantages Not all countries accept ISO registrars Mainly for exporting firms Barrier to trade Time consuming Costly Difficult for small firms to afford Discourages free thinking and employee

empowerment

Background Information

What is the meaning of QS-9000? Quality System Requirements Common supplier quality standard (Big Three):

Chrysler Corporation Ford Motor Company General Motors Corporation

Applies to suppliers of: production materials production and service parts heat treating painting and plating other finishing services

Does NOT apply to all suppliers of Big Three

Background Information (continued)

TE-9000 Tooling and Equipment Supplement Internal shorthand as supplement to QS 9000

Worldwide Commitment Released throughout North America, several

countries of South America, Europe, Australia and Asia

Compliance audits by qualified ISO 9001 registrars: Internal Customer (second-party) Third-party

QS 9000 Requirements

Management responsibility “defining and documenting its policies for quality

along with its objectives and its level of commitment. Clear lines of authority are drawn, assigning responsibility for managing, performing and verifying all work affecting quality.”

Training “should be viewed as a strategic imperative for all of

a supplier’s personnel. A supplier firm must have documented procedures for assessing training needs and for training all personnel who might impact a company’s quality. Records of past training must also be kept.”

QS 9000 Requirements (continued)

1. Management responsibility2. Quality system3. Contract review4. Design control5. Document and data control6. Purchasing7. Control of customer-supplied product8. Product identification and traceability9. Process control10. Inspection and testing11. Control of inspection, measuring and test equipment12. Inspection and test status13. Control of nonconforming product14. Corrective and preventive action15. Handling, storage, packaging, preservation and delivery16. Control of quality records17. Internal quality audits18. Training19. Servicing20. Statistical techniques

QS 9000 Requirements (continued)

Management Responsibility Quality policy Organization Resources Management representative Organizational interface Business plan Analysis and use of company-level

data Customer satisfaction

Design Control Requirements General Information Design and development planning

Required skills Organizational, technical interfaces

Design input Design output Design review Design verification Design validation Design changes

Quality System Requirements General Quality system procedures Quality planning

Special characteristics Use of cross-functional teams Feasibility reviews The control plan

Name some common requirement processes

Common processes Documentation Testing Implementation

Processes used to enhance supplier quality systems, eliminate redundant requirements and reduce costs.

What are some supply chain priorities? Supply Chain Priorities by auto assemblers,

direct suppliers and indirect suppliers order of importance.1. Consistency

2. Reliability

3. Relationship

4. Technological capability

5. Flexibility

6. Price

7. Service

8. Finances

Real World Example I

“Supplier Services Inc. (SSI)’s stated goal is to work with small and medium-sized manufacturers to achieve compliance with ISO 9000, QS 9000 and other industry-specific quality system requirements. Their message to those manufacturers or their suppliers is that while it is extremely difficult to manage quality and manufacturing standards when everyone expects fewer people to do the job, SSI is available to fill that organizational void with their own brand of expertise.”

Real World Example II

“Few businesses survive their first 6 months, much less earn their QS 9000 and ISO 9002 certifications in the first half of the year. Nu Tech Plastics Engineering, a Tier One and Two automotive supplier, not only did both, but it also fulfilled its founder's goal of creating a business niche in taking on so-called problem jobs. Barely three years old, the company has built a $20 million a year business on solving other people's problems. Elektra all-electric molding machines and the company's process tuning shaved 12 seconds from the tool's cycle time.”

Interactive Exercise

Small groups (company) Design product using given materials Design production process Select

Presenter Discuss reasons why your company should be the

supplier of choice regarding quality, product and certifications

Secretary To record quality production processes

Conclusion

Why should companies become QS 9000 certified?

Enhance quality systems for suppliers

Eliminate redundant requirements Reduce costs

Suggested Readings

QS-9000 In Our Company, Self-Study Course for Personnel: AQA QS-9000 Series (Jack Kanholm)

QS-9000 Requirements, 119 Requirements Checklist and Compliance Guide: AQA QS-9000 Series (Jack Kanholm)

The QS-9000 Answer Book (Radley M. Smith) QS-9000 Quality Systems Handbook

(David Hoyle)

References

American Society for Quality QualityBooks.co.uk Amazon.com “Quality Spending Outlook”

Quality; Troy; Dec 2001; Larry Adams. “Future of APQP and PPAP in doubt”

Quality; Troy; Jan 2002; Roderick A Munro. Foster, S. Thomas. Managing Quality: An Integrative

Approach. Prentice-Hall, Inc. 2001 (pp. 85-90, 258-63; 430-31).

“Future of APQP and PPAP in Doubt” Quality; Troy; Jan 2002; Roderick A Munro