PUTTING THE APPLICANT IN THE DRIVER’S SEAT - … · PUTTING THE APPLICANT IN THE DRIVER’S SEAT...
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PUTTING THE APPLICANT IN THE DRIVER’S SEAT OMSSA Leadership Forum May 30, 2017 Region of Durham
Transcript of PUTTING THE APPLICANT IN THE DRIVER’S SEAT - … · PUTTING THE APPLICANT IN THE DRIVER’S SEAT...
PUTTING THE APPLICANT IN THE DRIVER’S SEAT OMSSA Leadership Forum May 30, 2017 Region of Durham
Durham Access to Social Housing
DASH 45 non-profit housing
providers
91 social housing properties
Private rent supplement landlords
501 units
4,481 RGI units
The DASH Waiting List 6,074 RGI Applicants
Only 315 RGI Applicants Housed in 2016
0
500
1000
1500
2000
2500
3000
Seniors Singles/Couples Families
No Priority Priority
Housing Services Act • Ontario Regulation 367/11, s. 47 & 76 • Two options for the selection of households for RGI and
special needs units • Highest ranked household • Highest ranked household that has expressed interest in a vacancy
• Vacancy must be made available to relevant households
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Development
2012 – Housing Services Act
2013 – Consultations
2014 – At Home in Durham
2015 – Process planning
2016 – Technology development
Application
NEW Application
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New DASH Vacancies List • Vacancies posted for 7 days • Applicants may express interest in any vacancy
that they see • Limited by unit size and mandate
• Highest ranked applicant who expressed interest will be offered the unit
Communication Plan • Public Service Announcement • Correspondence
• Community partners • External stakeholders • Housing Providers • Applicants
• Corporate and Social Services newsletters • FAQs and fact sheets • Orientation sessions
Technology • Lotus Notes
• RGI eligibility and letters • Ranking
• NEW DASH Admin Site – Durham Insider (intranet) • Vacancies • Offers
• NEW Vacancies Site – www.durham.ca/dash • Applicant login
Roll-out
Phase 1
• Family applicants
• DRLHC properties
• Durham Region Non-Profit HC properties
Phase 2
• All applicants • Seniors • Singles
• All properties • Rent
supplement
Applicant expressions of interest
RGI Application
Enter in Lotus Notes
Send letter with login
information
Applicant registers
Applicant expresses
interest
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DASH Vacancies Site
DASH Login
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Vacancies and offers
HP notifies DASH of vacancy
Post vacancy for 7 days
Refer highest applicant who
expressed interest to HP
Record On Offer in DASH Admin Site and Lotus
Notes
Record outcome of offer in DASH Admin site and
Lotus Notes
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DASH Admin Site
Go to DASH Admin Site
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Call volume – Phases 1 &2
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0
50
100
150
200
250
300
350
week one calls week two calls week three calls week four calls
Families - P1 Families - P2 Seniors Non-senior singles/couples
Phase 2 calls for assistance
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020406080
100120140160180200
week one week two week three week fourClarification of systemAssistance to register/log inI don't have a computer, where can I go to access the systemThe vacancy I expressed interest in is now expired - what happens now?Reset password
Just getting started… 54% of
households are registered
128 vacancies
16,324 expressions of
interest
For more information • Go to www.durham.ca/dash
• Diana Chappell, Program Manager
• [email protected] • 905-668-7711, ext. 2484
• Marie Nesbitt, Eligibility Assistant • [email protected] • 905-668-7711, ext. 2490
• Roberta Jagoe, Policy Analyst • [email protected] • 905-668-7711, ext. 2472
