Pushing the limits of

SharePoint as an LMS

Michael Barshinger

Mya Emery

Jennifer Beaudette

• Michael Barshinger

• Husband, Father, Cyclist, CEO, Dog Owner

@barsh

What is learning management?

A learning management system (LMS)

is a software application for the

administration, documentation,

tracking, and reporting of training

programs, classroom and online events,

e-learning programs, and training

content

Intranets are by their very nature

learning management systems

Informal Formal

Learning

Employee

discovers

he/she needs

to learn

something

Organization

needs

employees to

learn

something

Learning

Silo Apps SharePoint

Informal Formal

Employee

discovers

he/she needs

to learn

something

Organization

needs

employees to

learn

something

Can silo LMS apps be replaced with SharePoint?

Document Library

Training Calendar

Video Library

Trade-offs

Video Library

• No completion tracking

• No bookmarking

• No assessments

• No simulations

• Not SCORM compliant

• No reporting

Training Calendar

• No registration process

• No seating capacity management

• No training room conflict management

• No Outlook / iPhone calendar integration

• No reminders

• No reporting

Learning

UniversitySite SharePoint

Informal Formal

Employee

discovers

he/she needs

to learn

something

Organization

needs

employees to

learn

something

My approach to integrating an LMS

UniversitySite SharePoint

Informal Formal

Employee

discovers

he/she needs

to learn

something

Organization

needs

employees to

learn

something

Learning

Mya Emery

Training Manager

Sharepoint and USite Fusion

Who is Bryan Cave?

• Founded in 1873

• More than 1100 lawyers

• Headquartered in St. Louis, MO

– 24 Offices Worldwide

– 8 International Consulting Offices

• #59 on AmLaw 100 List

• Rank #2 in BTI Client Service 30 list

Considerations

• Demonstrate Progress Early

• Phased Approach

• Re-use Existing Content

• Single Sign-on

• SCORM Compliance

Deployment Strategy

• Phased Rollout

Calendar

Course Catalog

eLearning

Learning Plans

Learning Management at BC

• Content gravitates to user

• Make content re-usable

• Reduce classroom time

• Highlight most important or timely content

One Class – Everywhere

BC Tech Made Easy

• Intranet site devoted solely to new or

featured technology initiatives.

• Featured tags utilized to surface:

– Quick Reference Cards

– eLearning

– Relevant Courses

BC Tech Made Easy

Tags Are Your Friend

• Apps

• Tasks

• Owners

• Initiative or Project

• Special Use

Current “Self Help” Library

Future State

• More video content

– Task level

– Customized to user’s

job title/location/role

• More PreLearning:

– “Know Before You Go”

• “Go In-Depth” pathing including

“See it/Try it” options within eLearning

Future State Continued

• Greater leveraging of firm Search Engine

• Greater integration of “non-course” material

with Usite courses

• More flexible ability to define Social Ranking

– “My Peer”

– “Trend Setter”

– “I Want to Be Like…”

Lessons Learned

• Significant Management interest to be able

to track learning progress

• It’s OK to repeat yourself

• Self-paced, pre-learning works!

– Average Feedback of 4.5 out of 5

• It’s OK to repeat yourself

“This session was very

helpful. It along with the

training videos made me feel

much more comfortable

about the conversion.”

– Secretary

“The training was well done.

It was both efficient and

effective. I left

understanding what I need

to work on the new systems,

and who to contact for

additional help.”

– Lawyer

Jennifer Beaudette

Manager, IT Business Analysis, Applications & Development

Jennifer Beaudette

Fish & Richardson

• 11 Offices

– 10 US

– 1 Europe

• 1100 Users

• 400 Attorneys

Learning

• Varied Learners = Varied Offerings

– Formal Training

– Informal Content

• Learning is broader than training

• Accessibility

– Convenient Locations

– Varied Locations

– Proactive and Reactive

Learning Environment

Sharepoint

(Native)

University Site

SLK

FR Education & Development

U-Site

Formal

Video, Webex, Classroom

Materials

Tracking & Reporting

SLK

Accessibility

Exposure

Sharepoint

Informal

“Learn” Sites

Help Files

Handbooks

Service Catalog

Blogs

Examples

End User Service Catalog

Sharepoint

Access to U-Site

“LEARN” Sites

• Centralized

• Accessible

• Consolidated Info

Central Site

Links to Formal Training

Help Files

Archived Email Tips

Handouts/

Tip Sheets

Help & Feedback

Links

Blogs

“LEARN” Site

Help Files & Handbooks

• Created in OneNote

• Stored on a central Sharepoint 2010 Site

• Exposed/Accessible within applications and

various locations via the Intranet

• Viewed in Browser

• Easy to update (no code)

Help Files & Handbooks

Closing Thoughts

Aside from formal training courses…

• How do users find answers to simple questions?

• How do they empower and educate themselves?

• How accessible is this information?

• Can they collaborate with IT or others conveniently?

• How easy is it for you to keep your information up to date?

• Are you using Sharepoint to the full potential?