Pulse Secure Mobile Client

Supported Platforms Guide

For more information on this product, go to www.pulsesecure.net/products.

Published

Document Version

January 2016

2.3

Pulse Secure Mobile Client Supported Platform Guide

© 2015 Pulse Secure, LLC. All rights reserved 2

Pulse Secure, LLC

2700 Zanker Road, Suite 200 San Jose, CA 95134 http://www.pulsesecure.net

© 2015 by Pulse Secure, LLC. All rights reserved

Pulse Secure and the Pulse Secure logo are trademarks of Pulse Secure, LLC in the United States. All other trademarks,

service marks, registered trademarks, or registered service marks are the property of their respective owners.

Pulse Secure, LLC assumes no responsibility for any inaccuracies in this document. Pulse Secure, LLC reserves the right to

change, modify, transfer, or otherwise revise this publication without notice.

The information in this document is current as of the date on the title page.

END USER LICENSE AGREEMENT

The Pulse Secure product that is the subject of this technical documentation consists of (or is intended for use with) Pulse

Secure software. Use of such software is subject to the terms and conditions of the End User License Agreement (“EULA”)

posted at http://www.pulsesecure.net/support/eula. By downloading, installing or using such software, you agree to the

terms and conditions of that EULA.

Pulse Secure Mobile Client Supported Platform Guide

© 2015 Pulse Secure, LLC. All rights reserved 3

Contents

INTRODUCTION .................................................................................................................................................................... 4

MOBILE CLIENT VERSIONS .................................................................................................................................................... 4

DEFINITIONS ........................................................................................................................................................................ 5

QUALIFIED PLATFORM ................................................................................................................................................................... 5

COMPATIBLE PLATFORM ................................................................................................................................................................ 5

CLIENT COMPATIBILITY ........................................................................................................................................................ 5

MOBILE PLATFORM (OS) SUPPORT .................................................................................................................................................. 5

PULSE SECURE GATEWAY SUPPORT .................................................................................................................................................. 6

PULSE WORKSPACE .............................................................................................................................................................. 6

MDM SOLUTIONS ................................................................................................................................................................ 7

MOBILE SECURITY GATEWAY ............................................................................................................................................... 7

BROWSER SUPPORT MATRIX ........................................................................................................................................................... 7

FEATURE SUPPORT MATRIX ............................................................................................................................................................ 8

PERSONAL DATA ERASED BY HANDSET WIPE .................................................................................................................................... 11

RELATED DOCUMENTS ................................................................................................................................................... 11

REVISION HISTORY .......................................................................................................................................................... 12

Pulse Secure Mobile Client Supported Platform Guide

© 2015 Pulse Secure, LLC. All rights reserved 4

Introduction The Pulse Secure mobile client provides secure connectivity, an intuitive end-user interface, and simplified

deployment options. This document describes Pulse Secure mobile client interoperability with mobile platforms

(operating systems), mobile hardware devices, and Pulse Secure gateways.

Note: Pulse Secure mobile clients are apps that run on platforms that support application distribution via an

online-application store. These platforms include iOS, Android, Windows (including Windows Phone), and Google

Chrome OS. For information about traditional (non-app store) desktop clients (Windows and Mac OSX), see the

“Pulse Secure Desktop Client Supported Platforms Guide.”

Mobile Client Versions Table 1 lists the Pulse Secure mobile client versions that are covered by this document.

Table 1: Pulse Secure Mobile Client Version for each Device Platform

Client Platforms Pulse Version

iOS 5.2X

Android 5.2X

Google Chrome OS 5.2X

Windows Phone 8.1 1.0.1.8

Windows Phone 10 5.2X

Note:

Each platform’s Pulse mobile client may have an independent version number, feature set and

upgrade cadence.

The mobile client for Windows 8.1 is independent from the “universal” mobile client for Windows

10. These two clients are separate apps at separate Windows Phone Store locations.

Pulse Secure Mobile Client Supported Platform Guide

© 2015 Pulse Secure, LLC. All rights reserved 5

Definitions Qualified Platform

The platforms listed in the “qualified” category have been systematically tested by the Pulse Secure Quality

Assurance department for the Pulse Secure mobile client versions covered by this Supported Platforms

document. These platforms are fully supported.

Compatible Platform

The platforms listed in the “compatible” category have not been systematically tested by the Pulse Secure

Quality Assurance department for the Pulse Secure mobile client versions covered by this document. Despite

this, Pulse Secure expects that the Pulse mobile client will function properly on these platforms based on testing

of previous client releases on these platforms. As such, these platforms are also fully supported.

Any platform not listed as either “Qualified” or “Compatible” is not supported by Pulse Secure.

Client Compatibility Mobile Platform (OS) Support

Table 2 lists mobile platform (operating system) versions on which the Pulse mobile clients from Table 1 are supported.

Table 2: Device Platform Support Matrix

Platform Qualified Compatible

Version Devices Version Devices

iOS 9.2.1,9.2,9.1,9.0,8.3,8.1,8.0,7.1.2,7.1.1,7.1, 7.0

iPhone 6S, iPhone 6S+, iPhone 6, iPhone 6+, iPhone 5s,iPadAir, iPhone5, iPhone 4 and 4S, iPad 4, iPad Mini

6.X iPod Touch, iPad2, iPad3

Any iOS devices running iOS6.x or later

Android 2.3.5, 4.0, 4.2,

4.3, 4.4.x,5.0,

5.0.1,5.0.2,5.1.1,

6.0

Samsung Galaxy S3, S4, S5, 10

Tablets, Galaxy Note, Google Nexus

4,Nexus 5, Motorola Atrix, Moto G, HTC

Desire 816, Android One

2.3.7 Various

Google Chrome OS 43.0.2357.19+

45.0.2427.10+

Acer Chromebook 13 43.0.2357.19+

45.0.2427.10+

Various

Windows Phone 8.1 8.1 Nokia 53x/93x/113x 8.1 Various

Windows Phone 10 10 Nokia 53x 10 Various

Note: Google Chrome OS version 45.0.2427.10 or later is required for support of certificate authentication.

Pulse Secure Mobile Client Supported Platform Guide

© 2015 Pulse Secure, LLC. All rights reserved 6

Pulse Secure Gateway Support

The Pulse Secure mobile client is supported by the Pulse Secure gateways listed below.

Table 3: Server Support Compatibility Matrix

Table 3: Server Support Compatibility Matrix

Client Platform Pulse Connect Secure Gateway

Qualified Compatible

iOS 8.1R6, 8.0R13, 7.4R13

7.2Rx, 7.3Rx

Android 8.1R6, 8.0R13, 7.4R13 7.2Rx, 7.3Rx

Google Chrome OS 8.1R3 n/a

Windows Phone 8.1 8.1R3 8.0Rx

Windows Phone 10 8.1R3 n/a

Pulse Workspace

Table 4: Device Support Platform Matrix

Table 4: Device Support Platform Matrix

Platform Qualified Compatible

Version Devices Version Devices

Android 4.x, 5.0.x. 5.1.x,

6.x

Samsung Galaxy S4, S5 Tablets, Galaxy Note, Google Nexus 4, Nexus 5, Motorola Atrix, Moto G, Moto X, HTC Desire 816

4.x, 5.0.x, 5.1.x, 6.x Various

iOS 7.x, 8.x, 9.x iPhone6, iPhone6+, iPhone5s, iPad Air,

iPhone 5, iPhone 4 and 4S, iPad 4, iPad

Mini

7.x, 8.x, 9.x Various

Note:

Unlike Android, Pulse Workspace support on iOS is without Pulse Workspace client and is based on

Workspace configuration profile pushed at the time of device provisioning.

Pulse Secure Mobile Client Supported Platform Guide

© 2015 Pulse Secure, LLC. All rights reserved 7

MDM Solutions Table 5: MDM Vendors - Lists the MDM Platform versions supported with Pulse Secure Mobile Client.

Table 5: MDM Support Matrix

Solutions Qualified Compatible

Pulse Workspace

(Cloud Service)

1.6.1602

Various

Mobile Iron

(Cloud Service)

Core 8.0.0.2 Build 10

Various

AirWatch

(Cloud Service)

8.2.1.7

Various

Mobile Security Gateway This section provides information about mobile client interaction with the Mobile Security Gateway.

Note: An end-of-life announcement for the Mobile Security Gateway has been published. Please see

TSB16477 for details.

Browser Support Matrix

Table 6 shows web browser support for the Mobile Security Gateway Console and Dashboard.

Table 6: Browser Compatibility Matrix

Browser Family Versions

Qualified Compatible

Microsoft Internet Explorer 9 10

Firefox 17,15,14

Google Chrome 23,21

Safari 5.1

Pulse Secure Mobile Client Supported Platform Guide

© 2015 Pulse Secure, LLC. All rights reserved 8

Feature Support Matrix

Table 7 lists the Mobile Security Gateway features supported by the Pulse mobile iOS and Android clients.

Note: The Windows Phone 8.1, Windows Phone 10, and Google Chrome OS mobile clients do not support

Mobile Security Gateway.

Table 7: Feature Support Matrix

Feature iOS Android

Alarm On/Off

Antispam

Antivirus

Application Inventory

Application Removal

Automatic Registration

Backup/Restore

Contacts & Calendar

Contacts Log

Control Device Encryption

Control SD Card Encryption Samsung

Dashboard Web Portal

Device Identity Servers

Disable Voice

Exchange Provisioning Samsung

Firewall

GPS Location/Tracking

Pulse Secure Mobile Client Supported Platform Guide

© 2015 Pulse Secure, LLC. All rights reserved 9

GPS Theft On/Off

Images Log

Lock/Unlock Handset

Lock on SIM Change

Log Event/Size Limits

Log E-Mail

Log MMS Messages

Log SMS Messages

Log Web Images

Malware Scan Interval

Monitor and Control Report

Passcode Requirements

Policy Based Client UI

Prohibited Applications

Restrictions on Device Usage

Rooted Phone / Jail Break

Detection

Scan Card

Scan Handset

Service Bundles

SCEP Server Support

Update Profile

Update Virus Definitions

Pulse Secure Mobile Client Supported Platform Guide

© 2015 Pulse Secure, LLC. All rights reserved 10

Note: If an issue arises with Mobile Security Gateway-related functionality on a non-qualified mobile

platform and the issue is not reproducible on a qualified platform, then you may be asked to provide Pulse

Secure with an activated device for debugging purposes.

Voice Log

VPN Provisioning

VPN Strong Authentication(PKI or

2FA)

WIFI Provisioning

Wipe Handset

Wipe on SIM Change

Personal Data Erased by Handset Wipe

Table 8 Personal Data Erased by Handset Wipe Matrix.

Table 8: Personal Data Erased by Handset Wipe Matrix

Personal Data iOS Android

Appointments

Calendar Memos

Calendar ToDos

Call History

Contacts

E-mail Boxes

Memory Card N/A

SMS

Tasks

Related Documents For additional information relating to Pulse Secure mobile clients, please see the following documents:

• Pulse Connect Secure Supported Platforms Guide (8.2)

• Pulse Secure Desktop Client Supported Platforms Guide (5.2)

• Pulse Secure Client for Windows Quick Start Guide

• Pulse Workspace Administration Guide

Revision History

Table 9 lists the revision history for this document.

Table 9: Revision History

Revision Description

15/12/2014 Changes for Rebranding

15/06/2015 Remove Blackberry and Symbian, Add Chrome and

Windows Phone

22/06/2015 Added Pulse Workspace supported platform

11/09/2015 Added iOS9 and compatibility

18/09/2015 Added android 5.1x support for PWS

19/11/2015 Added support for Android M, iOS 6.x compatibility

support

23/11/2015 Added support for 8.1R6 Pulse Secure Gateway

release for Mobile clients.

09/12/2015 Added compatibility support for iOS 9.2

21/12/2015 Added support for iPhone 6S, 6S+, under iOS device

qualification list.

15/1/2015 Added support for Android 6.x & iOS 9.x release for

Pulse Workspace.

18/1/2015 Corrected hyperlinks under the section Related

documents.

20/1/2015 Added iOS 9.2.1 as Qualified version in Client

Compatibility

22/1/2015 Added MDM support matrix