Public Private Partnerships: HP's Experience In Latin America
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Transcript of Public Private Partnerships: HP's Experience In Latin America
filename\location Page 2May 1, 2023
Government Overall Objectives
• to foster social development by integrating information technologies with social content
• to eliminate barriers to access information and government services
• to bridge the digital divide
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e-Government components
e-Government
Health & Social Security
Public Safety
Education
Public Administration
to provide new alternatives foreducation, learning and training
to expand access to improvedhealth and social services
to ensure the safety of the citizens to efficiently administer the government resources
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In 2010, citizens will have access to
government services (federal,
state and municipal) from
anywhere at anytime. These
government services will be provided with
transparency, easy of use and
effectiveness.
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1
43
2
objectives:
integrated services to citizens
transparency
decentralization
social inclusion
1
2
3
4
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two core components of change: legislative,
administrative and organizational changes
technological changes
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legislative, administrative and organization changes:
legislatives process re-
engineering information
technology management
deregulation
privacy andelectronic invoice
processsimplification
unique identifier
long term strategyplan
telecommunications
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technological changes:•computing and
communication infrastructure
•government systems architecture
•access (telecenters, mobile, kiosk)
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technology infrastructure:
•standard•semi-consolidated•shared
with the following features:
•maximum security•maximum availability•maximum flexibility•capacity on-demand
hp e-service center:internet/intranet
data center infrastructure
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023
a
national
network
ofinternet / intranet data centers
hpe-servicecenter
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hp e-Government solution framework
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023
e-Mexico Services
infrastructure & communications
Horizontal applications
Governmet
Health Education
Economíy
Public Safety
e-Government
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023
e-health & social security
e-public safety
e-learninge-government
hpe-government
solutionframework
applications
infrastructure
access
Hybrid mail & printing e-post
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023
hp e-government solution framework
intra-governmentavailability &informationintegration
integrated citizen
management integrated processes
integratedcitizen
experience
systemsconsolidation
(infrastructure,applications, db’s..)
internet technologyprocess
management
internet basedapplications
implementation
electronic serviceportals
(e-services)
t e c
h n
o l
o g
i e s
p r o c e s e s & p e o p l e
systemsconsolidation
processmanagement
applicationintegration
government sector applications
governmentresourceplanning
(grp)
supplychain mgt
and procurement
citizenrelationship
management
electronic payment
universalaccess
e-citizenportal
internet datacenter
intelligent data warehouse & decision support
systems
g2e g2b
g2cg2g
g2all
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e-link
INTERNET
agencias gubernamentales
personas físicasy morales
E-Link
entidad certificadora yellow paes
”una aplicación dentro la agencia
gubernamental que deberá de ser capaz de
usar un e-service sin el conocimiento de en dónde
será ejecutado”
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023
e-link
internet
procesosde agencia
yellow paesentidad certificadora
procesosde agencia
procesosde agencia
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023
social security sector
Doctors Certificate
Private Doctors
Doctor
Municipalities
Social Sec Office
Attendance
Results
Universities
Attendance
Results
Schools
Sick leave Reports
Companies
eLinkeLink
Labor MarketBoard
eLinkeLink
Tax Board
eLinkeLink
Payments
CSN
eLinkeLink
Payments
Social InsuranceBoard
CertificatesStatus questions
Citizens
I n t e r n e tI n t e r n e t
Federation of
Unemployment
Insurance Funds
SO
eLinkeLink
Doctors
Local Government
Doctors Certificatio
n
Members of the Government eLink Council
HP Hardware Customer today
yellow paes
entidad certificadora
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023
e-link
AGENCY BUSINESS SYSTEM (incl LEGACY)AGENCY BUSINESS DATA
XML - INFORMATION INTERCHANGE FORMAT
PKI - ENCRYPTION & DIGITAL SIGNATURES
META DATA
“MIDDLEWARE” & APPLICATION SERVERS
XML HEADER as an “ENVELOPE”
TCP/IPFirewall
HTTP(S) SSLS/MIME
INTERNET or INTRANET or other network
BUSINESS AND PROCESS CONSULTING
AGENCY BUSINESS PROCESSESWORKFLOW
EAI - APPLICATION INTEGRATION
DOCUMENT MANAGEMENT - ARCHIVING
PKI - Transport Security with HTTP(S) SSL and S/MIME
e G
over
nmen
tFr
amew
ork
G2G
- B2
G -
C2G
The
24 H
our
Agen
cye
Infr
astr
uctu
re
Agen
cy B
usin
ess
Dom
ain
Inte
rnal
Age
ncy
Exte
rnal
Implementation for G2G
B
u sin
e ss
Clie
n ts
Data
Data
Sign
Any
Syst
em
Age
ncy
B
Data
Data
Sign
Age
ncy
A
Data
Sign
Data
XMLdoc
Sign
Data
Sign
XMLdoc
Sign
Data
SignPr
oduc
t A
Prod
uct
B
Prod
uct
B
Prod
uct
A
PKI - Data Security with encryption and digital signaturesPipe
Stov
e
Solu
tion
s
Implementation for B2GImplementation for C2G
C
itiz
ens
S
ma l
l Bus
ine s
ses
Data
Data
Sign
Web
Port
alAsynchronous or synchronous data transfers for all scenarios
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GIS systems
middleware – database/systems integration (EAI)
e-municipality architecture
Planning,&
controlDecision support
systemsAdministration of
electronic servicesCitizen
Assitance
Government Services
ProcurementInventory control
Fix assets
Financial servicesBugeting
Tax Revenue
Expenditures
Accounting
Human Resources
PayrollEmployee Administ.
Real Estate Administrati
oGISForms
distribution Parks etc.
Real Estate taxes
LotteryDiversionsEntretainm
ent
Administration of fees, penalties,
sizures
Licenses & other public
servicesRegistry
Computing infrastructure Telecommunications
CitizenHelp desk IVR
Digital Comunity
Center Internet
Portal
Mail Kiosk
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023
municipality 1 municipality 2 municipality 3 municipality n
GRP
Citizen services
EAI / IDC/Security
Single point of entry
ASP Model
finance humasresources
procurement
Citizen services
Portal
processes e integration
municipality
finance humanresources
procurements
Citizen services
Portalprocesses & integration
State/Telecommunications Carrier
Systems consolidation
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Everything throughpersonalized
single points of entrythat make possible…
the access to government services…
from any where any time
Access
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CriticalSuccessfactors
Education
Time to service Have something to show to the public fast.
E-inclusion Make sure that the “digital divide” is bridged early
on.
Security Strong infrastructure, make sure that security,
privacy and scalability are preserved.
Adoption and satisfaction Manage a buy-in from the government agents,
make e- government a personal success factor for employees.
Coherent and global strategy Look at the “bottom line” for the government AND
at the “benefits for the citizens and the enterprises”
Stay Open Have an open platform.
SustainabilityResolve privatization & outsourcing issues
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E-Government Roadmap
G2C = Gov to CitizenG2C = Gov to CitizenG2B = Gov to Business / Banks etcG2B = Gov to Business / Banks etcG2E = Gov to Government EmployeeG2E = Gov to Government EmployeeG2G= Gov to Gov (State & G2G= Gov to Gov (State & International)International)
ΔR4Proactive Citizen Centered Operations
ΔR3Integrated Community Webs
ΔR2 Citizen Intelligence & Process Integrationacross
departments and agencies.
ΔR1Enabling Data and
Information Integration across departments
and agenciesin different media
GenericGenericRoadmapRoadmap
EE--CRM Citizen CRM Citizen Relationship, Relationship, Service & Service & AutomationAutomation
Agency Agency IntelligenceIntelligenceCitizen IntelligenceCitizen Intelligence
Information, Data & Information, Data & Content ManagementContent ManagementAlways On Secure Always On Secure InfrastructureInfrastructureStorageStorage
T0Custom Data & Custom Data & Systems Systems Integration (EAI)Integration (EAI)
Qualitative Qualitative Problem LearningProblem LearningCitizen Interaction Citizen Interaction Automation Automation
Supply Chain & Supply Chain & Financial Financial IntegrationIntegrationConsultative Consultative Government Government
Citizen Transaction Citizen Transaction Business Process Business Process IntegrationIntegrationInternet Data Internet Data CentersCenters
Online Online GovermentGovermentG2CG2C
(Information Based)(Information Based)Intranet Data CentersIntranet Data Centers
T1Web based Web based process process managementmanagement
EE--CitizenCitizen++G2C++G2C(Transaction & (Transaction & Relationship based)Relationship based)
G2GG2GG2BG2BG2EG2E
T2 Portals, Web Portals, Web Based, ExchangesBased, Exchanges
AnywhereAnywhereMobile CitizenMobile Citizen
Mobile AgentsMobile AgentsTranslation ServicesTranslation Services
T3EE--Speak Mobile. Speak Mobile. Local Local LanuageLanuage
ΔR4
Operations & Ultimate Personalization
ΔR3Integrated Community Webs &Speed Response
ΔR2 Citizen Intelligence & Process Integrationacross
departments and agencies.
ΔR1Enabling Data and
Information Integration across departments
and agenciesin different media
GenericGenericRoadmapRoadmap
EE--CRM Citizen CRM Citizen Relationship, Relationship, Service & Service & AutomationAutomation
Agency Agency IntelligenceIntelligenceCitizen IntelligenceCitizen Intelligence
Information, Data & Information, Data & Content ManagementContent ManagementAlways On Secure Always On Secure InfrastructureInfrastructureStorageStorage
T0Custom Data & Custom Data & Systems Systems Integration (EAI)Integration (EAI)
Qualitative Qualitative Problem LearningProblem LearningCitizen Interaction Citizen Interaction Automation Automation
Supply Chain & Supply Chain & Financial Financial IntegrationIntegrationConsultative Consultative Government Government
Citizen Transaction Citizen Transaction Business Process Business Process IntegrationIntegrationInternet Data Internet Data CentersCenters
Online Online GovermentGovernmentG2CG2C
(Information Based)(Information Based)Intranet Data CentersIntranet Data Centers
T1Web based Web based process process managementmanagement
EE--CitizenCitizen++G2C++G2C(Transaction & (Transaction & Relationship based)Relationship based)
G2GG2GG2BG2BG2EG2E
T2 Portals, Web Portals, Web Based, ExchangesBased, Exchanges
AnywhereAnywhereMobile CitizenMobile Citizen
Mobile AgentsMobile AgentsTranslation ServicesTranslation Services
T3EE--Speak Mobile. Speak Mobile. Local Local LanuageLanguage
Business Opportunity / Issue Evolution
Technology Evolution
EE--Gov Strategy Services Gov Strategy Services
G2CPortal G2CPortal
G2EPortal G2EPortal
G2B Exchange G2B Exchange
G2G Exchange G2G Exchange
Intranet DC Intranet DC IDC IDC
E- Intelligence E- Intelligence
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e-GovernmentProject
methodology
Public Safety