Public Health Booster 22.10.2015 / Melanie Wendland, M4ID
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Transcript of Public Health Booster 22.10.2015 / Melanie Wendland, M4ID
![Page 1: Public Health Booster 22.10.2015 / Melanie Wendland, M4ID](https://reader035.fdocuments.us/reader035/viewer/2022070519/58f2e0111a28ab40708b45e9/html5/thumbnails/1.jpg)
DESIGNINGFOR
HEALTH
IN AHEALTHY
WAY
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SERVICE DESIGN AND INNOVATION FOR DEVELOPMENT AND HEALTH
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CUSTOMER EXPERIENCE?
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HAPPINESS:)
HEALTH
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OVERSIMPLIFICATION OFHEALTH THROUGHTECHNOLOGY
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CHOICESFEELINGSMOODSBELIEVESACTIONS
ENVIRONMENTACCIDENTSINTERACTIONS
HEALTH IS A COMPLEX JOURNEY
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PUT PEOPLE AT THE CENTRE
OF DESIGNING A SOLUTION
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ENGAGE WITH THEM THROUGHOUT
OBSERVE PEOPLE , THEIR RELATIONSHIPS AND
ACTIONS
TALK WITH WOMEN, FAMILY MEMBERS AND
HOSPITAL STAFF ABOUT THEIR PERCEPTIONS
TO IDENTIFY IDEAS AND SOLUTIONS TO IMPROVE
THE QUALITY OF CARE
THEN DESIGN & BUILD TOOLS
TOGETHER
AND TRY THEM OUTIN PRACTICE
COLLECT FEEDBACK AND IMPROVE THEM
DISCOVER & DEFINE
DESIGN & BUILD
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AND LEARN HOWTHEY AREDIFFERENT THE RESCUER
THE IMPROVERTHE SURVIVOR
THE FOLLOWER
Less skillsLack of support
UncertaintyClinical process
ExperienceIntuitionAuthorityEmpathy
Con
text
of
wor
k
Way of working
Sharing work in teamsComplications are taken care in the facility
Often working aloneComplications lead to referrals
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LOOK AT THE BIG PICTURE
SERVICE SYSTEM
SERVICE DELIVERY
SERVICE EXPERIENCE
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COMMUNITY
FACILITY
COMMUNITY
FACILITYrural / low volume urban / high volume
LOOK AT THE EXTREMES
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SHIFT YOUR PERSPECTVE
DISCOVER
& DEFINE
Envision
The big pictureDiverse insights
Opportunitiesidentified
Learn Analyse Synthesize
EXPAND FOCUS
Co-design Build & test Refine
EXPAND FOCUS
DESIGN
& BUILD
Manyalternatives
Refined solution
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MAP THEIR JOURNEY
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PERCEPTIONS, EXPERIENCESDURING PREGNANCY & BIRTH
KNOWLEDGE AND INFORMATIONSEEKING BEHAVIOR
INTERACTIONS BETWEENSTAFF AND CLIENTSCLINICAL PRACTICES AND ROUTINES
MYTHS AND RELIGIOUSBELIEVES
BARRIERS AND OBSTACLES DECISION MAKING
TAP INTO MANY DIRECTIONS
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SPOT THE DIFFERENCESREACH ENGAGE ACTIVATE NURTURE
INTEREST INSTANT BENEFIT VALUE PROVIDED RELATIONSHIP
AT DIFFERENT TIMES
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PRIORITIZE AND SIMPLIFY
Ease of documentation, auto-complete,fast track, quick input, recording
Reminders,alerts, help button
Ward overview
Monitoring
Midwife toMO communi-cation
Quick lookup ofcontent
Personal information
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“It’s frustrating to see when decisions are postponed. But I cannot do things out of the scope of my work – I just cannot take her to theater by myself.”
The Rescuer
CREATE SCENARIOS
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BUILD, TEST AND FAIL FAST
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THINK ABOUTBRANDPROCESSTRAININGINTERACTIONRECOVERYINFORMATIONSYSTEMINTERFACE
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DESIGN
DESIGN
Course of action aimed at changing existing situations into preferred ones
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“This makes my mind think big”
“This makes me focus on one thing”
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“If we need help we just shout and hope someone comes. Having a tool to call for help would really be useful“
“No one has a full overview on what is going on. We just see the bits and pieces and therefore sometimes its challenging to prioritize right“