Public awareness program for natural gas pipeline safety by Paresh Trivedi

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Public Awareness Program for Natural Gas Pipeline Safety Pipeline safety awareness is a shared responsibility! Prevention through Public” Paresh Trivedi Pipeline Safety Advocate 1 Please contact me for any Natural Gas pipeline related issues/ research in North East USA at [email protected]/ 973-997-8562 Cell

Transcript of Public awareness program for natural gas pipeline safety by Paresh Trivedi

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Public Awareness Program for Natural Gas Pipeline Safety

Pipeline safety awareness is a shared responsibility!

“Prevention through Public”

Paresh TrivediPipeline Safety Advocate

Please contact me for any Natural Gas pipeline related issues/ research in North East USA at [email protected]/ 973-997-8562 Cell

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Fact with out sugar coating!

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Right of Way

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2013 Every Gas Companies’ PA program analyzed

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What is Communication?EducatingMotivatingEnrollingFrighteningThreateningListeningUnderstandingConfirming

Public Awareness is about communication!

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Two way Communication!

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Are there baseline awareness numbers to measure against, and have messages that get the biggest bang for the buck been tested?

The Goal Needs To Be Behavior Change

Just on 9/16/14 I did not shut my gas stove completely at 5:20 AM, left home at 6:00AM. My 28 year old son came from Allenton, PA at 10:50 AM, he opened door and smell gas. He went in turn off gas stove and call me, that why I did not take care of gas stove after I used it. Next day I called him and asked that was that smell strong while you open the door , he said yes. I asked him do you know what you should do when gas smells, when you enter the house? He said open the windows, but he was not sure about Do not switch off or on lights, No cell phone and land line phone. Just call 911 away from gas smell!

After 20 years of stay in NJNG territory, few encounter of Natural gas and we talk about these! PA is not working!

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Additional Information the Public would like • Pipeline location • Pipeline attributes (contents, diameter, pressure, wall thickness, depth of cover, year installed) • Incident data • Inspection data • Enforcement data • Ownership data – pipelines operated, years, OP IDs • Class area for natural gas pipelines, HCA info for all (High Consequence Area)• Health Related Data – general risks, monitoring data after a release

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APGA GOAL results before rule (2007)*:

– 79% would recognize a natural gas smell– 66% would recognize a natural gas hiss– 86% know to call before digging– 97% would call 911 from outside or from aneighbor’s house if they smelled gas– 81% have the number to call the Gas Co– 97% have adequate gas safety information*95% confidence level

If we do survey again do we find same results at Rutgers for students?

Who knows about Distribution and transmission issues are significantly different?

Do you know any Utility who can claim that they achieve above goal?

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Primary Stakeholder Audience Groups • Affected public • Emergency/Public Safety Officials • Local Public/Government Officials • Excavators

Who is the Public? Landowners Tenants Neighborhood Police Fireman County Planner Excavator Land Developer Educators Utility Owners Pipeline Operator Pipeline Service Supplier Pipeline Operators Energy Customers Pipeline Safety Regulator Safety Investigator Legislator Competing Energy Providers Advocacy Groups But most of the time real public is missing from communication, right?

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What do most people believe to be one of the biggest unpredicted risk to their town? Pipeline safety will not be one of the first things that come to most people’s mind. There is a lack of awareness about not only pipeline hazards but also simple facts, such as there is a large pipeline running across their town.

The municipal Government, non-elected officials, fire fighters and most importantly, the public should be stack holders for natural gas pipeline safety. What should they know about? It is vital to understand the risks in their territory, from natural gas transmission lines to distribution main with larger diameter and pressure to the risks of older non-plastic pipes, master meter systems & apartment complexes with underground pipes after utilities meters. One idea that can be implemented is for larger municipal governments to have their own natural gas pipeline safety engineers, possibly from grants from the Department of Transportation. Beyond the municipal, measures should also be taken to educate the public. Journalism of freelance reporters should also be encouraged in annual and quarterly reports or newsletters of the Municipal government, informing about natural gas leak statistics and about facilities that are high risk for natural gas, i.e. High Consequence Areas (HCA) and master meters. The public must also be educated about the do’s and don’ts when gas leaks occur and 811. All of the above will be discussed in my presentation in hopes to achieve better public awareness in Natural gas pipeline in jurisdiction of Municipal government.

My Proposal for this topic:-

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Effectiveness Measurement Management How do we measure the effectiveness of your communications? •Outreach •Understanding •Behavior

How effective is the operator’s public awareness program? Not just about collecting data in an evaluation •Operator effectiveness evaluations: Identify program metrics Describe evaluation methodology Summarize findings or conclusions Identify changes in written plan and/or implementation •Operators Lacked process for verifying mailing list QA/QC Need process/methodology improvements are needed with annual audits/effectiveness evaluations

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Demonstrating effective Program Management The Quality Management is the foundation of the audit protocols •Section 1 – Plan Administration and Development of Public Awareness Program •Section 2 – Do Program Implementation •Section 3 – Check Program Evaluation & Continuous Improvement (Annual Audits) •Section 4 – Check Program Evaluation & Continuous Improvement (Effectiveness) •Audit Findings - Act “Operator” did not provide documentation that the annual audit recommendations were implemented or show there was a process in place to track the implementation of the audit recommendations. § Effective Program Management = Quality Management A quality management approach based on the Plan, Do, Check, Act methodology ensures: Documentation Implementation Review

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Continuous improvement Plan-Do-Check-Act” (PDCA) • Plan: Establish the processes necessary to deliver results in accordance with the

organization's policies, procedures and objectives • Do: Implement the plan • Check: Documented processes to monitor and measure plan implementation

against policies, procedures, and objectives • Act: Take actions to improve the programs performance, if and where necessary Annual Audits •Plan Requirements Did you meet the requirements of the plan •Audience Review Improvement driven by outreach •Language Review

Improvement driven by outreach Improvement driven by comprehension •Message Review Improvement driven by comprehension measurement Improvement driven by behavior influence •Methods Review Improvement driven by outreach Improvement driven by comprehension

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Communication Tracking By Audience By Location By Language By Message By Method

Anybody knows in Stock Market how many dollars their company of interest spend on Public Awareness?

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Element of Pipeline Safety according to me1. Public, Fire Fighters and Public officials should know about gas

pipeline around them including Master Meter and National Pipeline Mapping System

2. Call before you dig- excavator , businesses, Public, Fire Fighters and Public officials

3. Do and Don’t’s when gas leaks/ smell or gas emergency and how to protect regulators and meters.

4. Gas company should follow their Public Awareness program and involve public to see how they can increase participation and find some gaps.

5. Train and support journalist for Gas pipeline safety, social responsibility to bring update about incident un till last clue of public awareness interview of victim and reporting

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Haddon Heights tenant smelled natural gas hours before explosion. Why that lady did not come out and complain about gas smell?

http://www.nj.com/camden/index.ssf/2013/02/haddon_heights_tenant_smelled.html

8 Confirmed Dead In East Harlem Gas Explosion; Active Scene RemainsInvestigation Into Blast Begins; More Than 60 Hurt, Others Still Missing. No gas leak complain????

http://newyork.cbslocal.com/2014/03/13/rescuers-dig-through-rubble-in-east-harlem-as-investigation-begins/

http://www.10tv.com/content/stories/2014/03/13/new-york-building-explosion-gas-leak-investigation.html

5 dead after massive Pa. gas blast: Elderly couple, baby among dead; fire consumes row of houses A routine leak-detection test in that area had come up clean on Tuesday, and that there had been no calls about gas odors before the disaster. How you can investigate further that here is ineffective Public Awareness example???

http://www.nbcnews.com/id/41503700/ns/us_news-life/t/dead-after-massive-pa-gas-blast/#.U-EXXNzD9hE

Philadelphia natural gas blast injures eight, destroys three ...http://www.reuters.com/article/2013/07/29/us-usa-philadelphia-collapse-idUSBRE96S0OF2013072901-9-11 Video explosion caught on videohttps://www.youtube.com/watch?v=jK2G_a_Bh04

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Explosion tears through home in East Brunswick, New Jersey...at around 11:30 p.m. on 9-17-14! Still investigating!!!! Report came in morning which was just like press release from gas company. 15 hours later they confirm one person was in house. http://pix11.com/2014/09/17/house-explosion-in-east-brunswick-severely-damages-home-fatalities-unknown/

East Brunswick explosion levels home; 1 unaccounted for Wednesday, September 17, 2014 EAST BRUNSWICK (WABC) -- Investigators are on the scene of an explosion and house fire in New Jersey, and they are combing the debris for potential victims after one person was deemed unaccounted for.

The house on Agate Road in East Brunwick was completely leveled and burned to a pile of rubble.

Neighbors reported hearing a blast just before 11:30 p.m. Tuesday.

Firefighters were busy putting out hotspots overnight, and the search was expected to extend through the morning and into the afternoon.

The fire department was working to contact the man who lived there, but so far have been unable to locate him.

It is not known if anyone was in the house at the time of the fire.

http://newjersey.news12.com/news/fire-destroys-east-brunswick-home-1.9333297Photos and Video from Chopper

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A gas leak occurred in the backyard of a residence on the 300 block of

Great Road on June 19, 2014 at about 11 a.m. An employee of the Manville-based York Fence Co. was installing a new fence post and digging with a hand tool when he struck an underground gas line. The homeowner was home at the time, but the house was not evacuated. No detours or road blocks were conducted. There were no injuries at the site. PSE&G was contacted and arrived on the scene shortly afterwards and capped the gas line, stopping the leak temporary until a permanent repair could be made. Princeton Police, Princeton Fire Department, and Princeton 1st Aid Squad were all present at the scene.

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Digging Hamilton homeowner strikes gas line, forces temporary evacuationvetterleinavefire.jpgA homeowner digging on his property struck a gas line, forcing the evacuation of neighboring homes Tuesday. (Google Maps)HAMILTON -- A homeowner digging on his property struck a gas line Tuesday, forcing the temporary evacuation of some surrounding homes, authorities said today.The incident occurred around 5:40 p.m. when a homeowner on the 200-block of Vetterlein Avenue struck a small, 1-inch gas line while digging near his driveway, John Newbon Sr., deputy fire chief of Hamilton Fire District 4 said.Four neighboring homes were evacuated for about 90 minutes while crews from Public Service Electric & Gas worked to repair the damage, Newbon said.

Keith Brown | Times of Trenton By Keith Brown | Times of Trenton The Times, Trenton on July 30, 2014 at 10:42 AM

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HAMILTON: Gas line struck; homes evacuatedBy Amy Batista, Special WriterPosted: Friday, August 8, 2014 10:31 AM EDT   A homeowner digging on his property struck a gas line forcing a temporary evacuation of surrounding homes last week, according to officials.

   ”The owner was hand-digging and hit a 1-inch line,” said Deputy Chief John Newbon Sr. of Hamilton District 4 in an email on July 31.

   The incident occurred at the intersection of Vetterlein Avenue and Boxwood Avenue at approximately 5:57 p.m. on July 29.

   Six homes were evacuated for about an hour, he said. No injuries were reported.

   ”We checked the area and called for an extra engine and ladder to standby,” he said.

   Public Service Electric & Gas Company (PSE&G) arrived on the scene around at 6:19 p.m. and shut the gas off around 7:10 p.m. The damage was repaired and everyone cleared the scene around 7:15 p.m.   PSE&G reminds residents to call before they dig to avoid hitting underground gas and electric lines.

   To make it easy to call, 811 has been designated as the national dialing code to have underground lines located and marked, according to PSE&G.

   Every digging project, even a small project like planting a tree or building a deck, requires a call to 811. Striking a single line can cause outages and result in repair costs and fines, according to PSE&G.   PSE&G notes that underground gas and electric lines are everywhere, even on private properties, and they can be easily damaged, with the potential to seriously injure someone. Digging into these lines also can disrupt the vital utility services and result in costly delays, expensive repairs and environmental or property damage.

   PSE&G suggests calling 811 or 1-800-272-1000 at least four business days before each job to have underground pipes, wires and equipment located. Utility workers will respond and place markers where utility lines are buried, free of charge. Be sure to wait three full business days after calling before doing any digging. Don’t dig until lines have been marked. Property owners must maintain and respect the marks, and should always hand-dig within 2 feet of marked lines, according to PSE&G.

   Anyone who accidentally damages gas piping or smells gas when excavating should call 911 immediately from a safe area. Then call PSE&G at 1-800-436-PSEG (7734).

   For additional information, including a damage prevention booklet on safe excavating practices and the protection of underground facilities, visit http://www.pseg.com/call811.

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Some Township produces Annual report with Total listing of fire Department calls and how many where due to gas leak.

How many Township is separating out fire department calls due to natural gas leak? Do they know they have Master Meter System(Small Operator) in their town?

Do all the fire department doing or confident about there own Pipeline safety campaign and Public awareness efforts and analysis?

How many Mayors writing letters to bring more transparency for their citizen about status of pipeline safety?

Town level engagement needed!

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Do Not:1 Use phones, computers, appliances,elevators or garage door openers2 Touch electrical outlets, switches orDoorbells, Do not strike a match, use telephones, operate engines, and switch on/off appliances, use electrical lights or even a flashlight in the area where you smell gas. These items can produce sparks that might ignite the gas and cause an explosion. 4 Position or operate vehicles or powered equipment where leaking natural gas may be present

Do:1 Call 911 from outside the house2 From an outside location call the gas company at 000-000-0000 24 hours a day, 7 days a week. Hearing & Speech Impaired: Dial 711.3 From an outside location call other emergency contact persons

A Public Awareness Message for the Residents of ………….. ……………..Master Meter operates and maintains gas mains and laterals at ……..……………………………to bring energy

to your home. Mains and laterals are located under the roads and in the yards of the dwellings. These mains and laterals are inspected and certified annually by engineers. The purpose of this message is to make you aware of these mains and laterals and what to do in the event of an emergency.

Hazards of Natural GasFlammable in concentrations of approximately 5% to 15% in air.Explosive in confined space if present in the above concentrations.Asphyxiation is possible when oxygen is displaced in a confined space.GAS PROPERTIESNatural gas normally is non-toxic, tasteless, colorless and odorless. For your safety, an acrid chemical, is added

to the natural gas so that you will recognize it immediately, should there ever be a leak. This chemical makes natural gas smell like sulphur, or rotten eggs.

RECOGNITION OF GAS ODORIf you smell natural gas...Leave the building immediately, taking everyone with you (including pets), and leave

all doors and windows open behind you. Don't re-enter the home to open doors and windows.What Should You Do if You Suspect a Leak

Template of Public Awareness flyer pg-1 available on internet

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Template of Public Awareness flyer page-2

How Your housing Complex Prevents Pipeline Damage• Leak Surveys• Inspection programs• Public Education• Workforce Education• Cathodic Protection• Valve Identification/ Location Map/ 1/8 Rotation exercise• Call Before you dig/One Call, 811

Pipeline Damage Can Be DetectedSmell-Natural gas is colorless and odorless, however a distinct and recognizable odorant is added to natural gas so that people can detect and recognize it quickly.Sight-A dust cloud, mist, fog, bubbles in standing water, or vegetations that appears to be dead or dying for no apparent reason.Sound-An unusual noise like hissing or whistling.

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DAMAGE PREVENTIONNo person or company shall begin any excavation on the operator’s properties before notifying the operator. When notified of an excavation, the operator will locate their natural gas lines as local rules require. All marks for gas lines will be yellow in color. Location requests will be documented.EMERGENCY CALL LISTFire Department: Gas Supply Company:Operator Contact: Police Department:Pipeline Safety: Blue Stakes: Should you be in need of or desire more information, please call the office of Housing complex- ……………………………Monday through Friday from 8:30 am to 5:00 pm. For any Natural Gas related long term problem and other utilities problems you can contact customer service of Public Service Commission . Toll Free Number for Utility Complaints: (XXX) xxx-XXXX (9:00 a.m. to 4:00 p.m.)

Template of Public Awareness flyer page-3

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5 Time Views 2:27 by AEPtv

5 years ago

3,173 views

Call 811 Before You DigPlanting a tree? Installing a fence? Putting in a new mailbox? Building a deck? Whether your digging project is big or small, ...

6 0:31 by StaffordSpeedway1 week ago524 views

Stafford Speedway Aug. 8, 2014 Call Before You Dig 811 150 Promo

7 1:42 by US Department of Transportation3 months ago155 views

Secretary Foxx on calling 811 BEFORE you digUS Transportation Secretary Anthony Foxx discusses pipeline safety and the importance of the Call 811, safe digging service.

Pipeline Safety & Awareness for Kids! Danielle Dawn Smalley Foundationhttps://www.youtube.com/watch?v=LD342M7RN40

811 Video comparison i.e. how many views page -2

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The three “Smellfies” with the most “Likes” each win a $100 Visa gift card. And – you may even become the next face on our brochure!

Only 6 likes, though shared 7 places, Who is missing here ? Real media, right?

Facebook analysis of Public awareness

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Gas Leaks Call 800-582-7060

Call Before You Dig - 811

Pipeline System Safety

General Safety Q&A

Appliance Safety

Customer-Owned Service Lines

South Jersey Gas

http://www.southjerseygas.com/in-the-community/south-jersey-gas-game-on-grants.html

SJG In the Community

New Jersey Natural Gas

Hurricane Sandy Resource CenterCompany PolicyCall Before You DigIf You Smell GasCarbon MonoxideGas Meter SafetyAppliance SafetyOutdoor GrillingEmployee SafetyEmergency Phone NumbersPipeline SafetyPartners in Safety Program

My Safety http://www.njng.com/safety/index.asp

Natural Gas Safety Tips From PSE&G https://www.youtube.com/watch?v=D7Lp4xsn4-g&list=UU3D0ZaQlGH4E19i06R-SUlw&feature=share Natural Gas Safety

http://www.elizabethtowngas.com/Universal/NaturalGasSafety.aspxCall Before You DigCarbon MonoxidePipeline SafetyPipeline Integrity Management PlanSevere Weather SafetyWinter Safety TipsSafety Tips for KidsSewer Line Safety

Elizabethtown Gas

New Jersey’s Distribution gas company’s Safety web page

Gas SafetyIf you smell gas, open a window, leave the building and call 1-800-436-PSEG to report the problem.Natural gas is a colorless, odorless hydrocarbon that’s nearly 100% combustible. A distinctive odor, like rotten eggs, is added to natural gas to help assist in the detection of leaks, though it should not be solely relied upon to provide warning.Learn what to do if you smell gas and understand the warning signs of an underground leak and.and the potential hazards of damage to a private sewer line that connects a building to a public sewer system.

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Report card from each Gas company need to be posted on their website, so that easily regulators, Municipal officials and public can understand, what is going on? Or all the information which they will sick, are available in report card.

Public Awareness Program activities should be posted on Utilities website with results so, customers, public officials, Fire Fighters and regulators can access website of Gas company in user friendly mode and understand effectiveness measurement of Public Awareness Program .

What utilities should add to make their Public Awareness effective

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The Damage Prevention Initiatives Elements of Effective Damage Prevention Programs 1. Effective communications be-tween operators and excavators 2. Fostering support and partner-ship of all stakeholders 3. Operators use of performance measures for locators 4. Partnership in employee training 5. Partnership in public education 6. A dispute resolution process that defines the enforcement agency as a partner and facilitator 7. Fair and consistent enforcement of the law 8. Use of technology to improve the locating process 9. Data analysis to continually im-prove program effectiveness

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Common Ground AllianceDamage Prevention is a Shared Responsibilityhttp://www.commongroundalliance.com/

New Jersey Common Ground Alliance http://www.njcga.com/Partner Links Below is the list of our partners, click on the items to access their website.

NJ Board of Public Utilities

U.S. Department of Transportation - Pipeline and Hazardous Materials Safety Administration

New Jersey One Call

Public Employees Occupational Safety and Health Program

Rutgers - Center of Advanced Infrastructure and Transportation (CAIT)

U.S. Department of Labor Occupational Safety & Health Administration

National Common Ground Alliance website

New Jersey Utilities Association - Infrastructure Coordination - Members Points of Contact for Utility Relocation

Common Ground AllianceIs mainly focus on all utilities, trying to help each other to reduce underground natural pipeline damage.

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http://www.commongroundalliance.com/Template.cfm?Section=DIRT_Overview&Template=/TaggedPage/TaggedPageDisplay.cfm&TPLID=39&ContentID=2206

How many damages occur each year?What are the primary causes of damages and near misses?Are these events increasing or decreasing – and why?Are some educational campaigns more effective than others?These are some of the many questions that the CGA is working to answer through the collection of data on a national level. Being able to answer these questions remains a necessary step in ensuring the safety and protection of people and the infrastructure.In November 2003, the CGA launched DIRT (www.cga-dirt.com) - a secure web application for the collection and reporting of underground damage information. DIRT allows users to submit damage and near miss reports; browse files submitted by the user’s organization; administer role-based company and user information; edit personal profiles; change/retrieve password; and submit feedback and questions.

DIRT ReportsDIRT Report for 2012 - Released 09/10/2013

Damage Information Reporting Tool "Analysis & Recommendations for Calendar Year 2012, Volume IX."

Damage Information Reporting Tool (DIRT) www.cga-dirt.com

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National Pipeline Mapping System (NPMS)

1 Wemmer Court, Sayreville, NJ 08872, Nobody knows approximately 12 Inch 600 PSI pipeline passing between two houses who are barely 25 feet apart. http://realestate.northjersey.com/sales-communities/detail/172-c-477-25255/1-wemmer-court-sayreville-nj-08872https://www.youtube.com/watch?v=BE7ZTaYSptsNPMS should have real estate friendly MAPPing system where you put address and know if there is pipe around this area, so people can make decision before they buy the property. Seller Disclosure should have question for Any pipeline bigger than gas main in 1000 feet radius. Sometime public do not know that they have pipe in their community and after explosion or leak only they come to know!

PHMSA should be able to provide statistics that which State, which county received how many inquiry, also there should facilty to just input address and get all information about underground pipelines!

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Coming Soon: A Guide for Communicating Emergency Response Information for Natural Gas and Hazardous Liquids Pipelines Researcher is the City College of New York, Dr. Charles Jennings is the principle investigator Final guidebook received July 2014. In publication process.Funds: $250,000

In 2003 I was not knowing anything about pipeline Safety and now may be enough!

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Journalist/ Media are the real driver of Natural Gas Pipeline Safety Public AwarenessMost of the time Journalist/ Media provide information which was provided by gas company for press release and they miss to act as a pipeline safety advocates.

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Pipeline markers, which is first thing public should know !

Under ground Utilities mark out color code

Please contact me for any Natural Gas pipeline related issues/ research in North East USA at [email protected]/ 973-997-8562 Cell

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Top Ten Takeaways for messages:-1. RELEVANCE – People pay attention to messages that are relevant to them. 2. GENERIC/SPECIFIC - Generic messages are useful and collaboration is possible; messages can and should be tailored to specific pipelines. 3. INFORMATION – Audiences want to know location of pipelines, specific products transported, who operates them, and other relevant details about the lines. People want factual transparency. 4. SHARED RESPONSIBILITY - Engaged stakeholders can be ambassadors of public awareness (especially with local public officials and other hard-to-reach audiences). 5. ONE-STOP SHOP - Build on the “one-stop shop” concept for generic messages and emergency response: NPMS, CHEMTREC and similar organizations, portals. No silver bullet. 6. MISSED OPPORTUNITIES – 911, LEPC, places where people congregate, media. 7. COMMUNICATION METHODS - Channels for communications must be sensitive to demographics… Social media vs. mail… We have to use a variety of methods and channels. 8. SHARE LESSONS LEARNED - Regulators need to share lessons learned about inspections to facilitate improvement in public awareness programs. 9. TWO-WAY COMMUNICATION – Education in both directions, perhaps enabling better relationships. 10. BALANCE – We need to balance public information needs/perceived needs with security concerns.

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1. Public Pipeline Safety Advocates are required in each States2. Journalists should be encouraged to be lead Public Pipeline Safety

Advocacy, it may not pay but will give satisfaction that they are really serving public against businesses with their so called business practices.

3. Township should be aroused to think seriously about how they can be partner in Pipeline Safety for public, not for only getting donations or favor from utilities.

4. Fire Fighter should be trained to do Pipeline Safety inspectors job for township and they should document all activities in township news letter or website!

5. Always diversity in hiring need to be exercised and posted.6. NPMS should have real estate friendly MAPing system where you

put address and know if there is pipe around this area, so people can make decision before they buy the property. Sometime public do not know that they have pipe in their community and after explosion or leak only they come to know!

7. Pipeline safety awareness is a shared responsibility! Prevention through Public”

Take home:-----------------

Please contact me for any Natural Gas pipeline related issues/research in North East USA at [email protected]/ 973-997-8562 Cell