By Khaled SELLAMI

Director General

Addis Ababa,23-25 July 2012

E-Government in TunisiaProviding citizen centric services& enhance citizen empowerment

Republic of TunisiaPresidency of the Government

E-Government Unit

Workshop on “Leadership Capacity-Development for Im proved Delivery of Public Services in Africa using I.C.T.”

� Population: 10.732.900 (2012)10.732.900 (2012)� Surface (km²): 165, 610 �� People revolution : People revolution : January 14, 2011January 14, 2011� Election of constitutional assembly : 2011� Main Economic activity :

� Agriculture � Tourism � Industry: textile is the main activity� Services� Phosphates & limited Oil

Total and mobile density : telephone per 100 inhabitants

Estimated number of users 4,2 millions

Number of subscribers607142 (5.65%)

Number of email accounts 806006 (7.5%)

Number of registered domain names among service providers (.tn)

14453

Capacity connectivity to the global network 60 gigabits / sec

Facebook Users 2738180 (25.5%)

Internet in Tunisia

First Node : 1992 (IRSIT)National Research Network (RNRT) : 1993Tunisian Internet Agency : 1996

Today :

5

The presidency of the government coordinates the

national e-government program through :

�The E-Government Unit :

• Established in 2005,

• Primarily responsible for coordinating and

monitoring implementation of decisions,

recommendations and projects under the e-

government program,

• in charge of coordination between Stakeholders.

Tunisia e- Government

6

�Ministerial Committee on communicative

administration and Technical committee on communicative administration were established to

supervise and approve e-government programs.

�Ministerial e-government Coordinators Network :

named in each ministry to facilitate and report

implementation of e-government program at the

Sectorial level.

Tunisia e- Government

Planning + ApprouvalCoordination

Technical

achievement

second generation of

services (interactive)

first generation of

services (informational)

•National Digital Certification Agency (2000)•Creation of the Tunisian Internet Agency (1996) • National Agency for Computer Security (2004) •Public ISP (FSI)

•Legal value of the electronic document (2000)•E-Signature (2000)•Safety Information (2004)•Protection of personal data (2004)• E-Commerce (2000)

1980-1999

The third generation of

services (transactional)

Introduction of computing within

the administration.

2000- 2002 2003-2005 2009 +

Telecom Infrastructure (RNIA)

Legal framework Structural Framework

E-strategyWhite paper

•Ministerial Committee of Communicative Administration

• Technical Committee of Communivative Administration

• E-Government Unit• Coordinators are appointed at each ministry

Tunisia e- Gov phases

151 on line services

in July 2012

The Forth generation of

services (Shared services)

2006-2009

The e-strategy

• The strategy was based on :

• Comparing Tunisia to a group of advanced countries

• Defining a road map for 5 years

•The road map proposed projects in three chapters : horizontal

projects, standards framework, parallel measurements

•The road map was too ambitious ?

• The Tunisian government conducted a strategic study for the e-

government sector in Tunisia. The study was achieved at the

end of the year 2009

Towards a multi-channel service plateform

Gouvernementalintranet

(secured network)

Software as a

Service

(SAAS)

e-services

On stop shopMobile

Applications

m-services

e-participation

platform

administration

entreprisecitizen

internet

IS

ISISIS

IS IS

Gouvernemental Cloud

Identification/authentification

Electronicpayement

Shared services

Commun interoperability

platform

Interoperability

framework

11

International Ranking

Africa average : 0.2762 World average : 0.4877

14

78

15

90

16

13

4

Source : United Nations E-Government Survey 2012, United Nations Department of Economic and Social

Affairs (UNDESA)

UN public service awards

Tunisia received on three occasions the UN public service award :

� 2011 :

o second place winner for Africa region

o category : improving the delivery of public services

o Integrated trade processes

� 2010 :

o First place winner for Africa region

o category : improving the delivery of public services

o Integrated civil state service (Madania)

� 2008 :

o First place winner for Africa region

o category : fostering participation in policy making decisions

o Online university orientation

On line services

� Around 151 on line services are offered (list on

facebook page).

� Government portal organized to offer access to most

used services based on lifecycle approach.

� Many on line services are used 100% (University

orientation, university registration, tax declaration,

public job candidancy …).

� Two e-payement solutions are offered and mobile

payement was established this year

� Participatory on line services : feedback from users

»Madania «Civil state platforme

This service allows delivery of civil state documents (birth certificate, mariage, divorce, death…).This service allows delivery of civil state documents (birth certificate, mariage, divorce, death…).

The evolution to Madania 2 allowed other institutions that requires civil state documents such as social security offices to receive those documents automatically

The evolution to Madania 2 allowed other institutions that requires civil state documents such as social security offices to receive those documents automatically

Intergrated Service : International trade and maritime transportation

Processes for international trade

Processes for maritime transportation

Processes for international trade

Processes for maritime transportation

www.tradenet.com.tn

Payement des impôts en ligne

www.impots.finances.gov.tn – www.portail.finances.gov.tn

A secured service for tax payementA secured service for tax payement

Social security declaration

A Social security declaration of employeesA Social security declaration of employees

University orientation

Every year around 70000 high school graduates use t his service in many rounds to select their university.

www.orientation.tn

University registration www.inscription.tn

Every year 300000 university students register and pay their fees through this system

Payement of bills

www.fatouranet.poste.tn

28

Intensify developpement of online services

• Conduct sectorial strategic studies to fix orientations and

identify processees to dematerialize

• initial optimisation of procedures by concerned

administrative departements

• More care to I.S. development and national registries

• Rely on private sector capacity and expertise and encourage

partnerships and transfer of know how

• Identify, define and launch large projects aimed to developp

on line integrated services

• E-ID, national smart cards, mobile ID

New projects

National Consultation Portalwww.consultations-publiques.tn

www.consultations-publiques.tn

Portal of anti-corruption reporting

National e -complaint system

Citizen

Relationship

bureau

Gouvernemental secured network

Citizen

Relationship

bureau

Citizen

Relationship

bureau

Citizen

Relationship

bureau

e-complaint system

Multi-channel

e-participation through social networking

• 2738180 Facebook users in the Tunisia

• 25.86% compared to the country's population

• 76.06% in relation to number of Internet users.

User age distribution on Facebook in Tunisia

Source :

http://www.socialbakers.com

Ministries on social networks

Decree-Law on access to administrative

document

• The Decree No. 2011-41 of 26 May 2011 concerning access to the administrative

documents of public authorities.

• This decree law fixes the principles and rules

governing access to the administrative documents of public authorities.

Open Government

39

Open data site : www.data.gov. tn

Système d’approvisionnement électronique

Système de contrat à prix unitaire

e-documents / lien externe

Ministère des finances

Direction des impôts

Institution de certification

Caisses de sécurité sociale

Institution de garantie

Gérant

Acheteurs publics

Fournisseurs

Infos unis sur l’ appel

d’offres

Gestion des

usagers

Portail

Liste des produits

Shoppingmall

Résultats des

entreprises

Paiement électronique

Garantie électronique

Distridution du

e-documents

Gestion du

e-document

Lien des informations

Gestiondu standard

des documants

Décision de la méthode du contrat

Contrat à prix

unitaire

Demamde de

commande

Demande de

fourniture

paiement

Demande de service (SR)

Gestion des contrats

Vérification/contrôle

Sélection de l’appel d’offres

Tunisian ON-line E-Procurement SystemTONEPSTONEPS

Tunisian e-procurement Portal

Thank YouThank You

Whole of government

khaled.sellami@pm.gov.tn

www.tunisie.gov.tn

www.facebook.com/Reforme.Administrative